Logistics Specialist

🏢 Summary: The Logistics Specialist role focuses on freight claims management, complaint resolution, and freight payment processing to ensure operational efficiency and customer satisfaction. The position involves coordinating with carriers and internal teams, verifying invoices, tracking KPIs, and generating reports. It requires experience in logistics or supply chain operations and strong attention to detail in handling documentation and payments. 🗂️ Requirements: High school diploma or equivalent, 2+ years of experience in logistics, distribution, or supply chain, Legal authorization to work in the specified country without visa sponsorship 📃 Skills: Logistics, SupplyChain, Freight, ClaimsManagement, InvoiceVerification, Reporting, KPI, Documentation 🏢 Description: Position Summary The Specialist, Logistics, specializes in freight payment, claims and complaints, you will play a crucial role in maintaining customer satisfaction and operational excellence. You will be responsible for efficiently managing freight claims, addressing customer complaints, and ensuring accurate and timely freight payment processing. Key responsibilities will include periodic reporting and timely, accurate generation of ad hoc reports as requested by the business. The Logistics Specialist will be responsible for tracking performance of KPI metrics versus targeted service levels, reporting on any gaps to plan, and highlighting opportunities for improvement. Key Responsibilities Freight Claims Management - Initiate and process freight claims with carriers for damaged, lost, or delayed shipments. - Gather necessary documentation, including shipment details, receipts, and photographs, to support claims. - Consult with carriers, suppliers, and customers to track the progress of claims and ensure timely resolution. - Maintain accurate records of all claims and their outcomes. Complaint Response - Receive and assess customer complaints related to freight services. - Investigate the root causes of complaints and collaborate with internal departments to identify corrective actions. - Respond to customer complaints in a professional and timely manner, providing solutions and reassurance as needed. - Ensure that complaints are properly documented and tracked for future reference. Freight Payment Processing - Verify freight bills and invoices for accuracy and adherence to contractual terms. - Coordinate with finance and accounting teams to ensure timely and accurate processing of freight payments. - Address any discrepancies or issues with invoices and payments, resolving them in a proactive manner. - Maintain a well-organized record of payment transactions and related documentation. Communication and Collaboration - Collaborate with internal teams, including customer service, operations and procurement, to streamline processes and prevent future claims and complaints. - Communicate updates on claims, complaints, and payment processing to relevant stakeholders. - Provide regular reports and updates on claim trends, complaint resolution, and payment status. - Other logistics duties as needed by the business. Qualifications Required - High school diploma or equivalent - 2+ years of experience in logistics, distribution, or supply chain Preferred - Bachelor's degree in logistics, supply chain management, or a related field is a plus Disclaimers - Legal authorization to work in the specified country is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. - The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. - Employees are employed at will for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. - Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on legally protected characteristics. - Notice regarding recruitment scams and protection of sensitive personal information.

🏢 Summary: Evergreen opportunity for Account Manager and Senior Account Manager roles focused on driving profitable growth through new business development and strategic account management in engineered materials distribution. The role combines consultative selling, technical product guidance, and cross-functional collaboration, with significant travel and autonomous work. Ideal for experienced sales professionals with strong technical aptitude and CRM proficiency. 🗂️ Requirements: High school diploma or GED, Bachelor’s degree in Plastics or Polymer Engineering, Business, Chemistry, or related field (preferred), 5+ years of sales experience in distribution, manufacturing, sales, or account management, Experience in new business development and account management, Proficiency in MS Word and Excel, SAP experience (preferred), Strong technical aptitude, Ability to manage CRM data and sales metrics, Ability to travel up to 75%, Legal authorization to work in the specified country 📃 Skills: CRM, SAP, Excel, Word, Forecasting, Budgeting, Prospecting, ColdCalling, Reporting, Polymers 🏢 Description: Position Overview Formerra Distribution is always searching for exceptional sales professionals to join the team. This evergreen posting is intended for future Account Manager and Senior Account Manager openings as the business continues to expand. The role focuses on building strong customer relationships, delivering value, and driving profitable growth in a dynamic environment. Essential Duties and Responsibilities: - Drive profitable revenue growth through new business development and effective account management. - Meet gross margin targets as a percentage of sales. - Execute a professional, customer-centric sales process using tools like scorecards, business reviews, EVE, and CRM. - Build and manage a robust sales funnel; proactively prospect, cold call, and close new accounts. - Set and achieve new business targets aligned with long-term growth goals. - Develop and implement sales plans, budgets, and forecasts; contribute to company-wide planning. - Maintain and grow accounts through strategic engagement and needs-based solutions. - Collaborate with channel partners and internal teams (Marketing, Technical, Customer Service) to meet customer needs. - Provide market feedback and support marketing initiatives. - Represent the company at trade shows and promotional events. - Maintain accurate CRM data and sales metrics. - Act as a business consultant to customers, offering tailored product recommendations and pricing strategies. - Ensure timely reporting and communication with Sales Manager. - Deliver results and perform other duties as assigned. Qualifications Education Requirements: - Bachelor’s Degree in Plastics or Polymer Engineering, Business, Chemistry, or related discipline highly preferred. - High school diploma and/or GED required. Experience Requirements: - 5+ years of sales experience in distribution, manufacturing, sales, or account management required. - Strong technical aptitude, with proficiency in MS Word and Excel preferred; SAP experience preferred. - Professional presence with excellent verbal and written communication and presentation skills. - Broad knowledge of solutions, materials, and processing. - Self-motivated and team-oriented. - Strong organizational skills. - Ability to work autonomously on a day-to-day basis. Work Environment: - Frequent computer use for communication, CRM management, and reporting (up to 8 hours/day). - Extended periods of sitting and screen exposure during virtual meetings, planning, and administrative tasks. - Occasional lifting of items up to 20 lbs. (e.g., promotional materials or equipment for events). - Dedicated, ergonomically sound home office environment with reliable internet access required. - Travel up to 75% for client meetings, industry events, or team gatherings. Disclaimers: - Legal authorization to work in the specified country is required. Employment visa sponsorship is not available for this position.

🏢 Summary: Evergreen Account Manager / Senior Account Manager opportunity focused on driving profitable revenue growth, developing new business, and managing key accounts within engineered materials distribution. The role combines technical product knowledge with consultative selling, CRM-driven pipeline management, and cross-functional collaboration. It involves extensive travel and autonomy in executing sales strategies and achieving margin targets. 🗂️ Requirements: High school diploma or GED, 5+ years of sales experience in distribution, manufacturing, or account management, Ability to drive new business development and manage accounts, Experience meeting gross margin and sales targets, Proficiency in MS Word and Excel, Experience with CRM systems, SAP experience, Strong technical aptitude, Ability to travel up to 75%, Legal authorization to work without visa sponsorship 📃 Skills: CRM, SAP, Excel, Word, Sales, Forecasting, Budgeting, Prospecting, Reporting 🏢 Description: Position Overview Formerra Distribution is always searching for exceptional sales professionals to join our team. This evergreen posting is intended for future Account Manager and Senior Account Manager openings as our business continues to expand. Essential Duties and Responsibilities: Drive profitable revenue growth through new business development and effective account management. Meet gross margin targets as a percentage of sales. Execute a professional, customer-centric sales process using tools like scorecards, business reviews, EVE, and CRM. Build and manage a robust sales funnel; proactively prospect, cold call, and close new accounts. Set and achieve new business targets aligned with long-term growth goals. Develop and implement sales plans, budgets, and forecasts; contribute to company-wide planning. Maintain and grow accounts through strategic engagement and needs-based solutions. Collaborate with channel partners and internal teams (Marketing, Technical, Customer Service) to meet customer needs. Provide market feedback and support marketing initiatives. Represent the company at trade shows and promotional events. Maintain accurate CRM data and sales metrics. Act as a business consultant to customers, offering tailored product recommendations and pricing strategies. Ensure timely reporting and communication with Sales Manager. Deliver results and perform other duties as assigned. Qualifications Education Requirements: Bachelor's Degree in Plastics or Polymer Engineering, Business, Chemistry, or related discipline highly preferred. Highschool diploma and/or GED required. Experience Requirements: 5+ years of sales experience in distribution, manufacturing, sales, account management required. Strong Technical aptitude, with proficiency in MS Word & Excel preferred; SAP experience preferred. Professional presence, including excellent verbal and written communication and presentation skills. Broad knowledge of solutions, materials and processing. Self-motivated. Team player. Strong organizational skills required. Works autonomously on a day-to-day basis. Work Environment: Prolonged computer use for communication, CRM management, and reporting (up to 8 hours/day). Extended periods of sitting and screen exposure during virtual meetings, planning, and administrative tasks. Minimal physical lifting required; may occasionally lift items up to 20 lbs. Must maintain a dedicated, ergonomically sound home office environment with reliable internet access. Travel up to 75% for client meetings, industry events, or team gatherings which may involve driving or air travel and transporting light materials. Disclaimers: Legal authorization to work in the specified country is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Employees are employed at will for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. Equal Opportunity Employer. Formerra is committed to ensuring a fair and legitimate recruitment process and will never request sensitive personal information via email.

🏢 Summary: The Account Manager is responsible for driving profitable revenue growth by developing new business and managing strategic accounts within a specialized platform. The role involves solution-based selling, account planning, contract negotiation, and close collaboration with technical and regional teams. This position requires independent work, strong industry expertise, and up to 75% travel. 🗂️ Requirements: Bachelor’s Degree in Plastics or Polymer Engineering, Business, Chemistry or related discipline or equivalent work experience, 5–7 years of sales experience in distribution, manufacturing, or account management, Experience in developing and managing strategic customer relationships, Ability to translate customer needs into technical solutions, Strong knowledge of materials and processing, Proficiency in MS Word, PowerPoint, and Excel, Legal authorization to work in the specified country, Ability to travel up to 75% 📃 Skills: CRM, MSWord, PowerPoint, Excel, Salesforecasting, Accountplanning, Contractnegotiation, Polymers, Thermoplastics, Processing 🏢 Description: Position Overview: The Account Manager is responsible for developing profitable growth, with a primary focus on target customers based on a specialization platform. This includes forecasting annual objectives for sales, margins, and volume growth. The role requires the ability to sell at all levels of management, build strong relationships, and assist customers in problem solving to deliver solutions. The individual must work independently with little oversight and effectively influence at the managerial peer level. Up to 75% travel is required. Responsibilities: - Deliver profitable revenue growth, including new business development - Achieve gross margin targets as a percentage of sales - Utilize customer-centric selling tools and processes, including scorecards, business reviews, EVE tools, high/wide/deep relationship development, prospecting, sales funnel development, AR collection, cross selling, and CRM management - Establish, track, and close new business targets aligned with short- and long-term objectives - Develop contact matrices and build relationships with key decision makers - Prospect and conduct cold calls - Develop and manage sales plans, sales budgets, and expense budgets - Establish account development plans and network across customer and internal organizations - Deliver planned results (AOP) - Identify and capture service opportunities within assigned geography or industry - Develop industry and product expertise to leverage opportunities - Collaborate with regional sales and technical teams to drive solutions-based growth - Align customer business strategies with company capabilities - Monitor competition and develop strategies to overcome barriers - Implement pricing and market strategies and negotiate customer contracts - Participate in strategy development and help define target markets and commercial strategy - Develop written account plans for top strategic accounts with defined sales metrics - Manage strategic relationships and monitor competitive activity - Maintain CRM data and sales statistics Qualifications: - Bachelor’s Degree in Plastics or Polymer Engineering, Business, Chemistry, or related discipline or equivalent work experience - 5–7 years of sales experience in distribution, manufacturing, sales, or account management - Ability to develop high, wide, and deep customer relationships - Strong analytical and complex problem-solving skills - Technical aptitude - Excellent verbal, written, and presentation skills - Broad knowledge of materials and processing - Strong computer skills with proficiency in MS Word, PowerPoint, and Excel - Legal authorization to work in the specified country is required

🏢 Summary: The Account Manager role focuses on driving profitable revenue growth by developing new business and managing strategic accounts within a specialized materials platform. The position requires building strong customer relationships, executing sales plans, and leveraging technical expertise in polymers and engineered materials to deliver tailored solutions. The role operates independently, with significant travel, and emphasizes CRM management, forecasting, and contract negotiation. 🗂️ Requirements: Bachelor’s Degree in Plastics, Polymer Engineering, Business, Chemistry or related field or equivalent experience, 5–7 years of sales experience in distribution, manufacturing, or account management, Experience in new business development and strategic account management, Ability to develop and execute sales plans and forecasts, Technical aptitude in materials and processing, Proficiency in CRM systems management, Strong computer skills including MS Word, PowerPoint, and Excel, Ability to travel up to 75% 📃 Skills: CRM, MSWord, PowerPoint, Excel, Forecasting, SalesPlanning, AccountManagement, Prospecting, Negotiation, Polymers, Thermoplastics 🏢 Description: Who We Are Formerra is a preeminent distributor of engineered materials, connecting leading polymer producers with OEMs and brand owners across healthcare, consumer, industrial, and mobility markets. The team supports customers in designing, selecting, processing, and developing products to improve performance, productivity, reliability, and sustainability. Position Overview: The Account Manager is responsible for developing profitable growth within a designated territory. The role focuses on identifying and developing target customers based on a specialization platform, forecasting annual objectives for sales, margins, and volume growth, and building strong relationships at all management levels. The position requires independent work with minimal oversight and up to 75% travel. Key Responsibilities: - Drive profitable revenue growth and new business development. - Achieve gross margin targets as a percentage of sales. - Utilize customer-centric selling tools and processes including scorecards, business reviews, EVE tools, prospecting, sales funnel development, cross-selling, and CRM management. - Establish, track, and close new business targets aligned with short- and long-term objectives. - Develop and maintain relationships with key decision makers and project facilitators. - Conduct prospecting and cold calling activities. - Develop, execute, and manage sales plans, sales budgets, and expense budgets. - Create account development plans and written Account Plans for strategic accounts. - Identify industry trends, applications, requirements, and opportunities. - Coordinate with regional sales teams and technical teams to deliver solutions. - Monitor competitive activity and implement pricing and market strategies. - Negotiate customer contracts and value packages to ensure acceptable returns. - Maintain accurate CRM data and sales statistics. Required Skills and Experience: - Bachelor’s Degree in Plastics, Polymer Engineering, Business, Chemistry, or related discipline or equivalent experience. - 5–7 years’ sales experience in distribution, manufacturing, or account management. - Ability to translate customer needs into solutions. - Technical aptitude and broad knowledge of materials and processing. - Strong verbal and written communication and presentation skills. - Self-motivated team player. - Proficiency with MS Word, PowerPoint, and Excel. Additional Information: - Legal authorization to work in the specified country is required. Employment visas are not sponsored. - Employment is at will. - Equal Opportunity Employer.

🏢 Summary: Hands-on Robotics Field Service Engineer role focused on maintaining, troubleshooting, and restoring industrial robotic cells in live manufacturing environments. The position emphasizes uptime, root cause analysis, preventive maintenance, and direct customer support across deployed automation systems. It requires strong expertise in robotics, controls, and industrial systems with extensive travel to customer sites. 🗂️ Requirements: 3+ years field service experience with robotic or industrial automation systems, Troubleshooting skills in electrical, mechanical, PLC, or robotic control systems, Ability to read electrical schematics and pneumatic drawings, Experience using CMMS platforms, Willingness to travel locally up to 80% and overnight up to 50%, Strong technical documentation skills, Adherence to industrial safety standards and LOTO procedures 📃 Skills: Robotics, PLC, Electrical, Mechanical, CMMS, Fanuc, KUKA, Yaskawa, ABB, UniversalRobots, Pneumatics, Networking, LOTO 🏢 Description: Who we are: Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. About the team: The Fleet Operations Team drives uptime and operational performance across Formic's growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. About the role: As a Robotics Field Service Engineer, you are the front line of technical ownership across deployed robotic cells. You will diagnose failures, restore systems to production, perform preventative and corrective maintenance, and represent the company directly within customer facilities. This is a hands-on role in uptime-critical environments requiring structured troubleshooting and documentation. In this role you will: - Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells - Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly - Provide hands-on technical support to customer operators and maintenance teams - Log service activity, asset updates, and spare part requirements in CMMS systems - Coordinate field scheduling and support with customers, vendors, and internal stakeholders - Monitor system performance remotely using dashboards and fleet tools - Document service work, root cause analysis, and follow-up actions - Identify recurring failure patterns and escalate systemic risks - Build trusted relationships with plant managers and site personnel - Operate with strict adherence to safety standards, including LOTO and industrial compliance - Participate in RCA sessions, audits, and continuous improvement initiatives - Expand technical depth across robotics, controls, networking, and industrial systems What makes you a great fit: - 3+ years of hands-on field service experience supporting robotic or industrial automation systems - Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems - Ability to read electrical schematics, wiring diagrams, and pneumatic drawings - Experience using CMMS platforms to track and report maintenance activity - Comfortable with local travel up to 80% and overnight travel up to 50% - Clear written and verbal communication skills with structured documentation - Demonstrated commitment to safety and disciplined field execution Bonus points: - Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots - Familiarity with palletizing, case packing, pick-and-place, or conveyor systems - Experience in food, beverage, packaging, CPG, or high-speed manufacturing environments - Prior customer-facing field experience - Spanish language proficiency Our Total Rewards: - Equity participation through stock options - Competitive and uncapped commission structure (where applicable) - Comprehensive medical, dental, and vision insurance - FSA, DCFSA, life insurance, short-term and long-term disability coverage - Employee Assistance Program (EAP) - Up to 12 weeks paid parental leave - Company-sponsored 401(k) - Home office stipend for remote or hybrid employees - Monthly cell phone reimbursement - 15 days paid time off plus company holidays Compensation: Hourly rate of $29–$44 USD. Total annualized earnings typically range from $83,000–$126,000 depending on experience, hours worked, and overtime eligibility.

🏢 Summary: Hands-on field service role responsible for maintaining, troubleshooting, and restoring robotic manufacturing cells in live production environments. The position focuses on maximizing uptime through preventative and corrective maintenance, root cause analysis, and direct customer support. It involves extensive travel and close collaboration with plant teams to ensure reliable robotic system performance. 🗂️ Requirements: 3+ years field service experience with robotic or industrial automation systems, Strong troubleshooting across electrical, mechanical, PLC, or robotic control systems, Ability to read electrical schematics, wiring diagrams, pneumatic drawings, Experience using CMMS platforms, Willingness to travel locally up to 80% and overnight up to 50%, Clear technical documentation and communication skills, Commitment to safety standards including LOTO compliance 📃 Skills: Robotics, PLC, Electrical, Mechanical, CMMS, LOTO, Fanuc, KUKA, Yaskawa, ABB, Pneumatics, Networking, Automation 🏢 Description: About the team: The Fleet Operations Team drives uptime and operational performance across a growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. The team operates at the intersection of robotics, controls, and factory execution, ensuring automation delivers consistent, measurable performance across diverse industrial applications. About the role: As a Robotics Field Service Engineer, you are the front line of technical ownership across deployed robotic cells. You will diagnose failures, restore systems to production, perform preventative and corrective maintenance, and represent the company directly within customer facilities. This is a hands-on, high-accountability role in uptime-critical environments. Success requires strong troubleshooting discipline, calm execution during production interruptions, and structured documentation. Your work directly impacts fleet performance, customer satisfaction, and long-term system reliability. In this role you will: - Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells - Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly - Provide hands-on technical support to customer operators and maintenance teams - Log service activity, asset updates, and spare part requirements in CMMS systems - Coordinate field scheduling and support with customers, vendors, and internal stakeholders - Monitor system performance remotely using dashboards and fleet tools - Document service work, root cause analysis, and follow-up actions with clarity and precision - Identify recurring failure patterns and escalate systemic risks for broader improvement - Build professional, trusted relationships with plant managers and site personnel - Operate with strict adherence to safety standards, including LOTO and industrial compliance - Participate in RCA sessions, audits, and continuous improvement initiatives - Continuously expand technical depth across robotics, controls, networking, and industrial systems What makes you a great fit: - 3+ years of hands-on field service experience supporting robotic or industrial automation systems - Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems - Ability to read electrical schematics, wiring diagrams, and pneumatic drawings - Experience using CMMS platforms to track and report maintenance activity - Comfortable with local travel up to 80% and overnight travel up to 50% - Clear written and verbal communicator capable of producing structured service documentation - Demonstrated commitment to safety and disciplined field execution Bonus points if you have: - Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots - Familiarity with palletizing, case packing, pick-and-place, or conveyor systems - Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments - Prior customer-facing field experience - Spanish language proficiency Our Total Rewards: - Equity participation through stock options - Competitive and uncapped commission structure (for commission-eligible roles) - Medical, dental, and vision insurance with high employer premium coverage - FSA, DCFSA, life insurance, short-term and long-term disability (employer-paid) - Employee Assistance Program (EAP) - Up to 12 weeks of paid parental leave - Company-sponsored 401(k) - Home office stipend for remote and hybrid employees - Monthly cell phone reimbursement - 15 days of paid time off plus company holidays Compensation Philosophy: Pay and equity packages are benchmarked against peer companies at a similar growth stage. This role is paid hourly at $29–$44 per hour. With typical 50+ hour workweeks including travel and site activity, total annualized earnings generally range from $83,000 to $126,000 depending on experience and hours worked. Overtime is paid in accordance with applicable federal and state law for hours worked over 40 in a workweek. Equal Opportunity Employment: The company is an equal opportunity employer and makes employment decisions based on merit, business needs, and role requirements. Accommodations are available for accessibility needs. AI Use: AI-powered tools may be used in parts of the interview process, with all final hiring decisions made by humans.

🏢 Summary: Hands-on Robotics Field Service Engineer role supporting deployed robotic manufacturing cells in live factory environments. Responsible for troubleshooting, maintenance, system restoration, and documentation to ensure maximum uptime and performance. High-travel, uptime-critical position requiring strong technical expertise in robotics, controls, and industrial systems. 🗂️ Requirements: 3+ years field service experience with robotic or industrial automation systems, Strong troubleshooting skills in electrical, mechanical, PLC, or robotic control systems, Ability to read electrical schematics, wiring diagrams, and pneumatic drawings, Experience using CMMS platforms for maintenance tracking, Ability to travel locally up to 80% and overnight up to 50%, Clear written and verbal technical documentation skills, Commitment to safety standards including LOTO compliance 📃 Skills: Robotics, PLC, Electrical, Mechanical, CMMS, LOTO, Fanuc, KUKA, Yaskawa, ABB, Networking, Pneumatics, Automation 🏢 Description: About the role: As a Robotics Field Service Engineer, you are the front line of technical ownership across deployed robotic cells. You will diagnose failures, restore systems to production, perform preventative and corrective maintenance, and represent the company directly within customer facilities. This is a hands-on, high-accountability role in uptime-critical environments requiring structured troubleshooting and documentation. In this role you will: - Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells - Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly - Provide hands-on technical support to customer operators and maintenance teams - Log service activity, asset updates, and spare part requirements in CMMS systems - Coordinate field scheduling and support with customers, vendors, and internal stakeholders - Monitor system performance remotely using dashboards and fleet tools - Document service work, root cause analysis, and follow-up actions - Identify recurring failure patterns and escalate systemic risks - Build trusted relationships with plant managers and site personnel - Operate with strict adherence to safety standards, including LOTO and industrial compliance - Participate in RCA sessions, audits, and continuous improvement initiatives - Continuously expand technical depth across robotics, controls, networking, and industrial systems What makes you a great fit: - 3+ years of hands-on field service experience supporting robotic or industrial automation systems - Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems - Ability to read electrical schematics, wiring diagrams, and pneumatic drawings - Experience using CMMS platforms to track and report maintenance activity - Comfortable with local travel up to 80% and overnight travel up to 50% - Clear written and verbal communication skills with structured service documentation - Demonstrated commitment to safety and disciplined field execution Bonus points: - Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots - Familiarity with palletizing, case packing, pick-and-place, or conveyor systems - Experience in food, beverage, packaging, CPG, or high-speed manufacturing environments - Prior customer-facing field experience - Spanish language proficiency Total Rewards: - Equity participation through stock option program - Competitive and uncapped commission structure (for eligible roles) - Medical, dental, and vision insurance with 99% employee premium coverage and 75% dependent coverage - FSA and DCFSA, life insurance, short-term and long-term disability (employer-paid) - Employee Assistance Program (EAP) - Up to 12 weeks paid parental leave - Company-sponsored 401(k) - Home office stipend for remote and hybrid employees - Monthly cell phone reimbursement - 15 days paid time off plus company holidays Compensation Philosophy: - Hourly rate: $29–$44 per hour - Typical annualized earnings: $83,000–$126,000 depending on experience and hours worked - Overtime paid in accordance with applicable federal and state law

🏢 Summary: Hands-on field role responsible for maintaining and restoring uptime of deployed robotic manufacturing cells in live factory environments. The position focuses on troubleshooting, preventive and corrective maintenance, and root cause analysis across robotics, controls, and industrial systems. Significant travel is required while ensuring high safety and documentation standards. 🗂️ Requirements: 3+ years field service experience with robotic or industrial automation systems, Strong troubleshooting skills in electrical, mechanical, PLC, or robotic control systems, Ability to read electrical schematics, wiring diagrams, and pneumatic drawings, Experience using CMMS platforms for maintenance tracking, Ability to travel locally up to 80% and overnight up to 50%, Commitment to safety standards including LOTO compliance, Clear technical documentation and reporting skills 📃 Skills: Robotics, PLC, Electrical, Mechanical, CMMS, Networking, Pneumatics, Fanuc, KUKA, Yaskawa, ABB, UniversalRobots 🏢 Description: Who we are: Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency. About the team: The Fleet Operations Team drives uptime and operational performance across Formic's growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. About the role: As a Robotics Field Service Engineer, you are the front line of technical ownership across deployed robotic cells. You will diagnose failures, restore systems to production, perform preventative and corrective maintenance, and represent Formic within customer facilities. This is a hands-on role in uptime-critical environments requiring strong troubleshooting, structured documentation, and disciplined execution. In this role you will: - Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells - Respond to remote and on-site escalations, diagnose root causes, and restore systems - Provide hands-on technical support to customer operators and maintenance teams - Log service activity, asset updates, and spare part requirements in CMMS systems - Coordinate field scheduling and support with customers, vendors, and internal stakeholders - Monitor system performance remotely using dashboards and fleet tools - Document service work, root cause analysis, and follow-up actions - Identify recurring failure patterns and escalate systemic risks - Build professional relationships with plant managers and site personnel - Adhere strictly to safety standards including LOTO and industrial compliance - Participate in RCA sessions, audits, and continuous improvement initiatives - Expand technical depth across robotics, controls, networking, and industrial systems What makes you a great fit: - 3+ years of hands-on field service experience supporting robotic or industrial automation systems - Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems - Ability to read electrical schematics, wiring diagrams, and pneumatic drawings - Experience using CMMS platforms to track and report maintenance activity - Comfortable with significant travel - Clear written and verbal communication skills - Demonstrated commitment to safety and disciplined field execution Bonus points if you have: - Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots - Familiarity with palletizing, case packing, pick-and-place, or conveyor systems - Experience in food, beverage, packaging, CPG, or high-speed manufacturing environments - Spanish language proficiency Our Total Rewards: - Equity participation through stock options - Competitive and uncapped commission structure (where applicable) - Comprehensive medical, dental, and vision insurance - FSA, DCFSA, life insurance, short-term and long-term disability - Employee Assistance Program (EAP) - Up to 12 weeks paid parental leave - Company-sponsored 401(k) - Home office stipend (for eligible employees) - Monthly cell phone reimbursement - 15 days paid time off plus company holidays Compensation Philosophy: This role is paid hourly with a range of $29–$44 per hour. Total annualized earnings typically range from $83,000–$126,000 depending on experience and hours worked, with overtime paid in accordance with applicable law. Equal Opportunity Employment: Formic is an equal opportunity employer. All employment decisions are based on merit, business needs, and role requirements. AI Use: AI-powered tools may be used in parts of the interview process, with all final hiring decisions made by humans.

🏢 Summary: Hands-on field role responsible for maintaining, troubleshooting, and restoring uptime of deployed robotic manufacturing cells in live factory environments. The engineer performs preventive and corrective maintenance, diagnoses root causes, and ensures reliable system performance across customer sites. This position requires strong expertise in robotics, controls, and industrial systems with significant travel. 🗂️ Requirements: 3+ years field service experience with robotic or industrial automation systems, Strong troubleshooting across electrical, mechanical, PLC, or robotic control systems, Ability to read electrical schematics, wiring diagrams, and pneumatic drawings, Experience using CMMS platforms, Ability to travel locally up to 80% and overnight up to 50%, Clear technical documentation and communication skills, Commitment to safety standards including LOTO compliance 📃 Skills: Robotics, PLC, Electrical, Mechanical, CMMS, Schematics, Pneumatics, Networking, LOTO, Fanuc, KUKA, Yaskawa, ABB, UniversalRobots 🏢 Description: About the role: As a Robotics Field Service Engineer, you are the front line of technical ownership across deployed robotic cells. You will diagnose failures, restore systems to production, perform preventative and corrective maintenance, and represent the company within customer facilities. This is a hands-on role in uptime-critical manufacturing environments requiring strong troubleshooting and structured documentation. Responsibilities: - Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells - Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly - Provide hands-on technical support to customer operators and maintenance teams - Log service activity, asset updates, and spare part requirements in CMMS systems - Coordinate field scheduling and support with customers, vendors, and internal stakeholders - Monitor system performance remotely using dashboards and fleet tools - Document service work, root cause analysis, and follow-up actions - Identify recurring failure patterns and escalate systemic risks - Build professional relationships with plant managers and site personnel - Adhere strictly to safety standards including LOTO and industrial compliance - Participate in RCA sessions, audits, and continuous improvement initiatives - Expand technical depth across robotics, controls, networking, and industrial systems Qualifications: - 3+ years of hands-on field service experience supporting robotic or industrial automation systems - Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems - Ability to read electrical schematics, wiring diagrams, and pneumatic drawings - Experience using CMMS platforms to track and report maintenance activity - Comfortable with local travel up to 80% and overnight travel up to 50% - Clear written and verbal communication skills - Demonstrated commitment to safety and disciplined field execution Preferred: - Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots - Familiarity with palletizing, case packing, pick-and-place, or conveyor systems - Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments - Prior customer-facing field experience - Spanish language proficiency Total Rewards: - Equity participation through stock options - Competitive and uncapped commission structure (for eligible roles) - Comprehensive medical, dental, and vision insurance with high employer contribution - FSA and DCFSA, life insurance, short-term and long-term disability (employer-paid) - Employee Assistance Program - Up to 12 weeks paid parental leave - Company-sponsored 401(k) - Home office stipend for remote and hybrid employees - Monthly cell phone reimbursement - 15 days paid time off plus company holidays Compensation: - Hourly rate: $29–$44 USD - Typical annualized earnings: $83,000–$126,000 depending on hours worked and experience - Overtime paid in accordance with applicable laws