Robotics Field Service Engineer

Who we are

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution.

About the team

The Fleet Operations Team drives uptime and operational performance across a growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale.

About the role

As a Robotics Field Service Engineer, you are the front line of technical ownership across deployed robotic cells. You will diagnose failures, restore systems to production, perform preventative and corrective maintenance, and represent the company within customer facilities. This is a hands-on role in uptime-critical environments requiring structured troubleshooting and documentation.

Responsibilities

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
• Respond to remote and on-site escalations and restore systems quickly
• Provide hands-on technical support to operators and maintenance teams
• Log service activity and asset updates in CMMS systems
• Coordinate field scheduling with customers and internal stakeholders
• Monitor system performance using dashboards and fleet tools
• Document service work and root cause analysis
• Identify recurring failure patterns and escalate systemic risks
• Ensure strict adherence to safety standards including LOTO
• Participate in RCA sessions and continuous improvement initiatives
• Expand technical expertise across robotics, controls, networking, and industrial systems

Qualifications

• 3+ years field service experience with robotic or industrial automation systems
• Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems
• Ability to read electrical schematics and pneumatic drawings
• Experience using CMMS platforms
• Willingness to travel up to 80% locally and 50% overnight
• Strong written and verbal communication skills
• Commitment to industrial safety standards

Benefits

• Equity participation
• Competitive compensation and commission structure
• Comprehensive medical, dental, and vision insurance
• FSA, DCFSA, life and disability insurance
• Employee Assistance Program
• Up to 12 weeks paid parental leave
• 401(k) plan
• Home office stipend
• Monthly cell phone reimbursement
• 15 days paid time off plus company holidays

Compensation

Hourly rate of $29–$44 USD. Total annualized earnings typically range from $83,000–$126,000 depending on experience and hours worked, with overtime paid according to applicable law.