Robotics Field Service Engineer

About the role

As a Robotics Field Service Engineer, you are the front line of technical ownership across deployed robotic cells. You will diagnose failures, restore systems to production, perform preventative and corrective maintenance, and represent the company within customer facilities. This is a hands-on role in uptime-critical manufacturing environments requiring strong troubleshooting and structured documentation.

Responsibilities

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
• Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly
• Provide hands-on technical support to customer operators and maintenance teams
• Log service activity, asset updates, and spare part requirements in CMMS systems
• Coordinate field scheduling and support with customers, vendors, and internal stakeholders
• Monitor system performance remotely using dashboards and fleet tools
• Document service work, root cause analysis, and follow-up actions
• Identify recurring failure patterns and escalate systemic risks
• Build professional relationships with plant managers and site personnel
• Adhere strictly to safety standards including LOTO and industrial compliance
• Participate in RCA sessions, audits, and continuous improvement initiatives
• Expand technical depth across robotics, controls, networking, and industrial systems

Qualifications

• 3+ years of hands-on field service experience supporting robotic or industrial automation systems
• Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
• Experience using CMMS platforms to track and report maintenance activity
• Comfortable with local travel up to 80% and overnight travel up to 50%
• Clear written and verbal communication skills
• Demonstrated commitment to safety and disciplined field execution

Preferred

• Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots
• Familiarity with palletizing, case packing, pick-and-place, or conveyor systems
• Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments
• Prior customer-facing field experience
• Spanish language proficiency

Total Rewards

• Equity participation through stock options
• Competitive and uncapped commission structure (for eligible roles)
• Comprehensive medical, dental, and vision insurance with high employer contribution
• FSA and DCFSA, life insurance, short-term and long-term disability (employer-paid)
• Employee Assistance Program
• Up to 12 weeks paid parental leave
• Company-sponsored 401(k)
• Home office stipend for remote and hybrid employees
• Monthly cell phone reimbursement
• 15 days paid time off plus company holidays

Compensation

• Hourly rate: $29–$44 USD
• Typical annualized earnings: $83,000–$126,000 depending on hours worked and experience
• Overtime paid in accordance with applicable laws