Senior Program Manager – Deployments

About this role

We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments at scale. This person will build and maintain the systems, workflows, and cross-functional coordination that enable sales, customer success, support, and engineering teams to deliver a consistent, high-quality deployment experience as fleet and customer base grow. A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next.

Responsibilities

• Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation.
• Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements.
• Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs.
• Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments.
• Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows.
• Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs.
• Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement.
• Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints.

Qualifications

• 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs.
• Bachelor's degree in Computer Science, Engineering, Business, or a related discipline.
• Experience designing and automating workflows across sales, customer success, or support functions.
• Strong analytical skills to identify systemic operational issues and build durable solutions.
• Experience working with customer-facing teams in technical, multi-stakeholder environments.
• Familiarity with CRM and support platforms (HubSpot, Salesforce, Zendesk) and project tracking tools (Jira, Confluence).
• Ability to collaborate across sales, engineering, product, and executive stakeholders.
• Experience in autonomous systems, robotics, or industrial automation preferred.

Benefits & Perks

• Health benefits (Medical, Dental, Vision, HSA and FSA, Employee Assistance Program, 1:1 Health Concierge)
• Life, short-term and long-term disability insurance (100% employer-paid premiums)
• Company 401(k)
• Commuter benefits
• Flexible vacation policy
• Remote or hybrid work opportunities
• Sabbatical leave after 5 years
• Paid parental leave
• Daily lunches for in-office employees and stocked kitchen
• Monthly meal and tech allowances for remote employees