New offer - be the first one to apply!

June 18, 2026

Senior Program Manager – Deployments

Senior

140,004 - 174,996 USD

Mountain View, CA

About this role

We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments at scale. This person will build and maintain the systems, workflows, and cross-functional coordination that enable sales, customer success, support, and engineering teams to deliver a consistent, high-quality deployment experience as fleet and customer base grow. A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next.

Responsibilities

  • Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation.
  • Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements.
  • Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs.
  • Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments.
  • Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows.
  • Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs.
  • Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement.
  • Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints.

Qualifications

  • 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs.
  • Bachelor's degree in Computer Science, Engineering, Business, or a related discipline.
  • Experience designing and automating workflows across sales, customer success, or support functions.
  • Strong analytical skills to identify systemic operational issues and build durable solutions.
  • Experience working with customer-facing teams in technical, multi-stakeholder environments.
  • Familiarity with CRM and support platforms (HubSpot, Salesforce, Zendesk) and project tracking tools (Jira, Confluence).
  • Ability to collaborate across sales, engineering, product, and executive stakeholders.
  • Experience in autonomous systems, robotics, or industrial automation preferred.

Benefits & Perks

  • Health benefits (Medical, Dental, Vision, HSA and FSA, Employee Assistance Program, 1:1 Health Concierge)
  • Life, short-term and long-term disability insurance (100% employer-paid premiums)
  • Company 401(k)
  • Commuter benefits
  • Flexible vacation policy
  • Remote or hybrid work opportunities
  • Sabbatical leave after 5 years
  • Paid parental leave
  • Daily lunches for in-office employees and stocked kitchen
  • Monthly meal and tech allowances for remote employees