Operations Program Manager

🏢 Summary: Leadership role responsible for driving revenue growth, team performance, and operational execution in a fast-scaling automotive service environment. The position combines hands-on sales, customer engagement, and team management while leveraging operational metrics and technology to optimize productivity and financial performance. Offers structured training and clear progression into senior leadership as the company expands. 🗂️ Requirements: Experience leading teams in customer-facing environment, Sales performance management and revenue growth experience, Employee performance management including hiring and terminations, Operational efficiency and productivity improvement experience, Strong customer communication and service recommendation skills, Ability to use technology platforms for operations and performance tracking, Ability to work in fast-paced operational environment 📃 Skills: Sales, Operations, PerformanceManagement, RevenueManagement, MarginManagement, Coaching, CustomerService, KPIs, TechnologyPlatforms 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry. Lead the team. Drive the revenue. Deliver the experience. At Stress Free Auto Care, our Assistant General Managers play a critical leadership role in driving business performance. This position focuses on revenue growth, team performance, and operational execution, ensuring both the customer experience and operational productivity meet the highest standards. Over the past six years, Stress Free Auto Care has grown to 30 locations, becoming one of the fastest-scaling automotive service companies in the country. We are now entering our next phase of growth with plans to expand to 300 locations over the next four years. As we scale, high-performing leaders will have significant opportunities to grow into General Manager, multi-unit, and senior leadership roles. This is a hands-on leadership role that blends sales, team leadership, and operational management. You will work directly with customers while also coaching and managing the team responsible for delivering results. Prior automotive experience is not required. We provide a two-week intensive training program that equips leaders from retail, hospitality, and other customer-focused industries with the tools needed to succeed. Quick Facts Compensation: $70,000 - $90,000 Base Salary + $15,000 - $20,000 Annual Bonus (Paid Monthly) + up to 4% Gross Profit Share Medical, Dental & Vision insurance coverage begins the first of the month following your start date Paid Time Off, Paid Sick Time & Company Paid Holidays 401(k) retirement plan with up to 4% matching Two week leadership and operations training program designed to set you up for success in the role Opportunity to join a rapidly scaling company, with clear pathways into multi-unit and senior leadership roles as we grow from 30 to 300 locations. Key Responsibilities Drive revenue performance and sales execution through direct customer interactions and by coaching the team to improve recommendations, service conversion, and average ticket value. Lead and manage a team of service advisors and technicians, ensuring strong performance, accountability, and productivity. Monitor sales performance and margin management, balancing revenue growth with cost controls and operational efficiency. Manage team performance end-to-end, including hiring, training, coaching, performance management, and when necessary, making termination decisions. Improve operational efficiency and customer throughput, ensuring workflows, staffing, and productivity support a high-performing operation. Engage directly with customers, building trust, resolving concerns, and delivering a high-quality experience that drives long-term loyalty. Support the financial performance of the business, using operational metrics and performance data to improve productivity, sales execution, and customer satisfaction. Leverage technology and operational systems to track performance, monitor key metrics, and ensure operational consistency. What We're Looking For Proven experience leading teams in a customer-facing environment with responsibility for driving performance and accountability. Strong sales leadership skills, including experience coaching teams to improve revenue performance, conversion rates, or customer spend. Experience managing employee performance, including hiring, coaching, corrective action, and terminations. Operational decision-making ability, with experience improving efficiency, productivity, or service throughput. Strong customer communication skills with the ability to build trust, resolve concerns, and confidently recommend services or solutions. Comfort working in a fast-paced environment balancing team leadership, operational management, and customer engagement. Ability to quickly learn and utilize new technology platforms used to manage operations and performance.

🏢 Summary: Leadership role responsible for owning and managing the full operational and financial performance of a high-volume auto service location, with accountability for profitability, team development, and customer experience. The position focuses on driving revenue growth, optimizing operations through data analysis, and leading high-performing teams. Offers structured training, performance-based bonuses, and clear advancement opportunities in a rapidly scaling organization. 🗂️ Requirements: Proven experience managing a business unit, location, or department with full performance accountability, Ability to manage and analyze P&L statements and financial metrics, Experience leading revenue-driven teams and improving sales and margin performance, Experience in hiring, coaching, and performance management, Strong operational analysis and problem-solving skills, Ability to use technology platforms to manage operations and performance, Ability to work in a fast-paced, high-volume environment, Ability to lift up to 50 lbs, Ability to use hand tools and drive manual transmission vehicles 📃 Skills: P&L, FinancialAnalysis, PerformanceMetrics, RevenueManagement, MarginManagement, OperationsManagement, DataAnalysis, HandTools, ManualTransmission, OperationalSystems 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry. Build the team. Drive the results. Own the outcome. At Stress Free Auto Care, our General Managers operate like business owners. You will lead the daily operation of a high-volume service business with direct accountability for profitability, team performance, operational execution, and customer experience. Over the past six years, Stress Free Auto Care has grown to 30 locations, becoming one of the fastest-scaling automotive service companies in the country. We are now entering our next phase of growth with plans to expand to 300 locations over the next four years. As we scale, high-performing General Managers will have significant opportunities to grow into multi-unit and senior leadership roles. This role is designed for strong operators and business leaders who enjoy analyzing performance, improving operations, and developing high-performing teams. You will have ownership of the location's results from revenue growth and margin performance to team productivity and customer satisfaction. Prior automotive experience is not required. We provide a two-week intensive training program that equips leaders from retail, hospitality, service, and other operational industries with everything they need to succeed. Quick Facts Compensation: $100,000 - $120,000 Base Salary + $20,000 - $30,000 Annual Bonus (Paid Monthly) + up to 6% Gross Profit Share Medical, Dental & Vision insurance coverage begins the first of the month following your start date Paid Time Off, Paid Sick Time & Company Paid Holidays 401(k) retirement plan with up to 4% matching Two week leadership and operations training program Opportunity for advancement into multi-unit and senior leadership roles Key Responsibilities - Own the financial performance of the business, managing daily and monthly P&L results while making operational decisions that improve revenue, margins, and overall profitability. - Drive revenue growth and gross profit performance by identifying new business opportunities, improving team sales execution, and managing pricing, productivity, and cost controls. - Lead and develop a high-performing team, including hiring, training, coaching, performance management, and creating a culture of accountability and continuous improvement. - Optimize operational efficiency using real-time observation and performance data to ensure smooth workflows, strong productivity, and consistent execution. - Deliver exceptional customer experiences by maintaining high service standards, resolving customer concerns, and implementing improvements that increase retention and loyalty. - Leverage technology and operational systems to manage performance, monitor key metrics, and make data-driven decisions that improve the business. What We're Looking For - Proven operational leadership experience managing a business unit, location, or department with accountability for performance outcomes. - Strong financial and business acumen with the ability to analyze performance metrics, interpret P&L data, and make operational decisions that improve profitability. - Experience leading revenue-driven teams with a track record of improving sales performance, productivity, and margin management. - Demonstrated success developing teams, including hiring, coaching, performance management, and building a culture of accountability and results. - Operational instincts and problem-solving ability with the capacity to assess a business, identify opportunities for improvement, and execute solutions. - Comfort working in fast-paced environments where leaders are expected to take ownership and drive measurable outcomes. - Ability to quickly learn and utilize new technology platforms to manage operations and performance. Physical Requirements - Lift up to 50 lbs as needed. - Work with tools overhead and in tight spaces. - Stand and walk for the majority of the workday in a high-volume environment. - Have the dexterity to use hand tools efficiently and drive manual transmission vehicles.

🏢 Summary: Leadership role responsible for owning the full operational and financial performance of a high-volume automotive service location, with accountability for profitability, team development, and customer experience. The General Manager drives revenue growth, optimizes operations, and uses performance data to improve results while leading and coaching a results-focused team. The position offers strong compensation, bonus potential, profit sharing, and advancement opportunities within a rapidly scaling organization. 🗂️ Requirements: Proven experience managing a business unit, location, or department with full performance accountability, Strong financial acumen and ability to analyze P&L statements and performance metrics, Experience leading revenue-driven teams and improving sales and margin performance, Demonstrated experience in hiring, coaching, and performance management, Ability to analyze operational data and implement performance improvements, Ability to learn and use new technology platforms for operational management, Ability to meet physical requirements including lifting up to 50 lbs and using hand tools, Ability to work in a fast-paced, high-volume environment 📃 Skills: P&L, Sales, Revenue, Profitability, FinancialAnalysis, PerformanceMetrics, Operations, Productivity, CostControl, Pricing, Leadership, Coaching, PerformanceManagement, DataAnalysis, TechnologyPlatforms 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Build the team. Drive the results. Own the outcome. At Stress Free Auto Care, our General Managers operate like business owners. You will lead the daily operation of a high-volume service business with direct accountability for profitability, team performance, operational execution, and customer experience. Over the past six years, Stress Free Auto Care has grown to 30 locations and is entering its next phase of growth with plans to expand to 300 locations over the next four years. High-performing General Managers will have significant opportunities to grow into multi-unit and senior leadership roles. This role is designed for strong operators and business leaders who enjoy analyzing performance, improving operations, and developing high-performing teams. You will have ownership of the location's results from revenue growth and margin performance to team productivity and customer satisfaction. Prior automotive experience is not required. A two-week intensive training program equips leaders from retail, hospitality, service, and other operational industries with everything needed to succeed. Quick Facts Compensation: $100,000 - $120,000 Base Salary + $20,000 - $30,000 Annual Bonus (Paid Monthly) + up to 6% Gross Profit Share Medical, Dental & Vision insurance coverage begins the first of the month following your start date Paid Time Off, Paid Sick Time & Company Paid Holidays 401(k) retirement plan with up to 4% matching Two week leadership and operations training program Opportunity to grow into multi-unit and senior leadership roles as the company expands Key Responsibilities Own the financial performance of the business, managing daily and monthly P&L results while making operational decisions that improve revenue, margins, and overall profitability. Drive revenue growth and gross profit performance by identifying new business opportunities, improving team sales execution, and managing pricing, productivity, and cost controls. Lead and develop a high-performing team, including hiring, training, coaching, performance management, and creating a culture of accountability and continuous improvement. Optimize operational efficiency using real-time observation and performance data to ensure smooth workflows, strong productivity, and consistent execution. Deliver exceptional customer experiences by maintaining high service standards, resolving customer concerns, and implementing improvements that increase retention and loyalty. Leverage technology and operational systems to manage performance, monitor key metrics, and make data-driven decisions that improve the business. What We're Looking For Proven operational leadership experience managing a business unit, location, or department with accountability for performance outcomes. Strong financial and business acumen, with the ability to analyze performance metrics, interpret P&L data, and make operational decisions that improve profitability. Experience leading revenue-driven teams with a track record of improving sales performance, productivity, and margin management. Demonstrated success developing teams, including hiring, coaching, performance management, and building a culture of accountability and results. Operational instincts and problem-solving ability, with the capacity to assess a business, identify opportunities for improvement, and execute solutions. Comfort working in fast-paced environments where leaders are expected to take ownership and drive measurable outcomes. Ability to quickly learn and utilize new technology platforms to manage operations and performance. Physical Requirements Lift up to 50 lbs as needed. Work with tools overhead and in tight spaces. Stand and walk for the majority of the workday in a high-volume environment. Have the dexterity to use hand tools efficiently and drive manual transmission vehicles.

🏢 Summary: Leadership role responsible for driving revenue growth, operational performance, and team management within a fast-scaling automotive service business. The position combines sales execution, customer engagement, and operational oversight to ensure high productivity and customer satisfaction. Offers structured training, performance-based bonuses, and clear advancement opportunities into senior leadership roles. 🗂️ Requirements: Proven team leadership experience in customer-facing environment, Experience driving sales performance and revenue growth, Experience managing hiring, coaching, corrective actions, and terminations, Ability to improve operational efficiency and productivity, Strong customer communication and service skills, Ability to work in fast-paced operational environment, Ability to learn and use operational technology platforms, Ability to lift up to 50 lbs, Ability to work overhead and in tight spaces, Ability to stand and walk for extended periods, Manual transmission driving ability, Dexterity to use hand tools 📃 Skills: Sales, Revenue, Coaching, PerformanceManagement, Operations, CustomerService, MarginManagement, Hiring, Training, Technology, HandTools, ManualTransmission 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is to make auto care a stress-free, trustworthy experience for everyone. Lead the team. Drive the revenue. Deliver the experience. At Stress Free Auto Care, Assistant General Managers play a critical leadership role in driving business performance. This position focuses on revenue growth, team performance, and operational execution, ensuring both the customer experience and operational productivity meet the highest standards. Over the past six years, the company has grown to 30 locations and is planning significant expansion. High-performing leaders have opportunities to grow into General Manager, multi-unit, and senior leadership roles. This is a hands-on leadership role that blends sales, team leadership, and operational management. You will work directly with customers while coaching and managing the team responsible for delivering results. Prior automotive experience is not required. A two-week intensive training program equips leaders from retail, hospitality, and other customer-focused industries with the tools needed to succeed. Quick Facts Compensation: $70,000 - $90,000 Base Salary + $15,000 - $20,000 Annual Bonus (Paid Monthly) + up to 4% Gross Profit Share Medical, Dental & Vision insurance beginning the first of the month following start date Paid Time Off, Paid Sick Time & Company Paid Holidays 401(k) retirement plan with up to 4% matching Two-week leadership and operations training program Clear pathways into multi-unit and senior leadership roles Key Responsibilities - Drive revenue performance and sales execution through direct customer interaction and team coaching - Lead and manage service advisors and technicians to ensure strong performance and accountability - Monitor sales performance and margin management while maintaining cost controls and efficiency - Manage hiring, training, coaching, performance management, and terminations - Improve operational efficiency, workflows, staffing, and productivity - Engage directly with customers to build trust and resolve concerns - Use operational metrics and performance data to improve productivity and customer satisfaction - Leverage technology and operational systems to track performance and ensure consistency What We're Looking For - Proven experience leading teams in a customer-facing environment - Strong sales leadership skills and experience improving revenue performance - Experience managing employee performance including corrective action and terminations - Operational decision-making skills and experience improving efficiency - Strong customer communication skills - Comfort working in a fast-paced environment - Ability to learn and utilize new technology platforms Physical Requirements - Lift up to 50 lbs as needed - Work with tools overhead and in tight spaces - Stand and walk for the majority of the workday - Use hand tools efficiently and drive manual transmission vehicles What We Offer - Competitive base salary with monthly bonus and profit share - Comprehensive health benefits - Paid time off and holidays - 401(k) with employer match - Structured leadership training program - Career growth opportunities within a rapidly expanding organization

🏢 Summary: Automotive General Manager role in a tech-enabled auto repair shop focused on operational leadership, customer satisfaction, and team management. The position includes overseeing shop performance, enforcing safety and quality standards, managing customer relations, and driving financial and operational success. Offers competitive compensation, bonuses, profit sharing, benefits, and paid training. 🗂️ Requirements: Experience as General Manager in an auto mechanic shop, Digital Visual Inspection proficiency, Knowledge of automotive systems and repair techniques, Leadership and team management skills, Financial management and budgeting knowledge, Ability to multitask and manage time effectively, Degree in Business Administration, Automotive Technology, or similar, Ability to lift over 50 pounds, Ability to drive manual transmission vehicles, Computer proficiency 📃 Skills: Autoflow, DVI, Automotive, Budgeting, Scheduling, Workflow, QualityControl, Compliance, Reporting, CustomerService 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry! Job Overview Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We're seeking an energetic, positive-minded Automotive General Manager who embraces challenges with enthusiasm and prioritizes guest satisfaction above all else. Benefits - Compensation: $100,000 - $120,000 Base + ($30,000 - $40,000 bonus + 5% profit sharing) - PTO/Sick & (6) Annual Paid Holidays - Medical, Dental & Vision Insurance - 401(k) Matching - Paid Skills Enhancement Training - Employee Discount - Service & Parts - Equipment/Toolbox Relocation Assistance - Employee Referral Program - This position is available to start ASAP. Responsibilities - Oversee all aspects of daily operations, including scheduling, workflow management, & quality control - Ensure efficient use of resources and high standards of service delivery - Implement & enforce safety protocols and industry regulations - Foster a positive work environment by providing ongoing coaching opportunities - Uphold a customer-centric approach by ensuring prompt & courteous service - Address customer concerns & complaints on Yelp & Google Reviews through CDC (Complaints, Damages & Comebacks) - Maintain strong relationships with customers to enhance loyalty & satisfaction - Stay updated with industry trends, technological advancements, & other markets - Maintain accurate records of operations, financial transactions, & employee activities - Prepare regular reports for management regarding shop performance & key metrics - Ensure compliance with all legal & regulatory requirements Qualifications - Proven experience as a General Manager or similar role in an auto mechanic shop - Efficient in Digital Visual Inspections & Procedures - Experience with Autoflow or similar platform preferred - Strong leadership & managerial skills with the ability to motivate a team - Sound knowledge of automotive systems, repair techniques, and industry standards - Solid understanding of financial management & budgeting - Ability to multitask, prioritize, & manage time effectively - Degree in Business Administration, Automotive Technology or similar technical college Physical Requirements - Occasionally lift and/or move over 50 pounds - Ability to work with tools lifted above their head - Work in tight spaces as dictated by the vehicle's needed repair - Have the needed dexterity in order to efficiently use hand-tools - Walk/stand for the majority of the workday - Drive manual transmission vehicles - Keep a brisk work pace in a high-volume environment - Efficiently navigate a computer Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, apply today to help redefine automotive care.

🏢 Summary: Automotive General Manager role in a tech-enabled auto repair shop focused on overseeing daily operations, customer satisfaction, workflow management, and team leadership. The position offers high earning potential, profit sharing, benefits, and opportunities for training and career growth in a fast-paced automotive service environment. 🗂️ Requirements: Proven experience as a General Manager or similar role, Strong leadership and managerial skills, Financial management and budgeting knowledge, Ability to multitask and manage time effectively, Experience handling customer complaints and reviews, Ability to drive manual transmission vehicles, Computer proficiency, Ability to work in a high-volume environment 📃 Skills: Autoflow, Budgeting, Scheduling, Workflow, QualityControl, Reporting, Compliance, Automotive, Management 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry! Job Overview Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We're seeking an energetic, positive-minded Automotive General Manager who embraces challenges with enthusiasm and prioritizes guest satisfaction above all else. Compensation Total Compensation Target $160,000+/yr. Base Pay Up to $120,000/yr. Bonus Pay Up to $40,000/yr. Up to 6% Gross Profit Sharing Opportunity Benefits PTO/Sick & (6) Annual Paid Holidays Medical, Dental & Vision Insurance 401(k) Matching Paid Skills Enhancement Training Employee Discount - Service & Parts Employee Referral Program Responsibilities - Oversee all aspects of daily operations, including scheduling, workflow management, & quality control - Ensure efficient use of resources and high standards of service delivery - Implement & enforce safety protocols and industry regulations - Foster a positive work environment by providing ongoing coaching opportunities - Uphold a customer-centric approach by ensuring prompt & courteous service - Experience addressing customer concerns & complaints on Yelp & Google Reviews through CDC (Complaints, Damages & Comebacks) - Maintain strong relationships with customers to enhance loyalty & satisfaction - Stay updated with industry trends, technological advancements, & other markets - Maintain accurate records of operations, financial transactions, & employee activities - Prepare regular reports for management regarding shop performance & key metrics - Ensure compliance with all legal & regulatory requirements Qualifications - Proven experience as a General Manager or similar role - Experience with Autoflow or similar platform, preferred but not required - Strong leadership & managerial skills with the ability to motivate a team - Solid understanding of financial management & budgeting - Ability to multitask, prioritize, & manage time effectively - Degree in Business Administration, Automotive Technology or similar technical college preferred Physical Requirements - Walk/stand for the majority of the workday - Drive manual transmission vehicles - Keeping a brisk work pace in a high-volume environment - Efficiently navigate a computer Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, apply today to help redefine automotive care.

🏢 Summary: Senior Program Manager role focused on scaling and optimizing deployment operations for autonomous vehicle programs, ensuring seamless coordination from contract signing to live operations. The position drives process design, workflow automation, KPI tracking, and cross-functional alignment across sales, customer success, support, engineering, and product teams. It emphasizes building scalable systems and feedback loops to support growing fleet deployments in a technical, robotics-driven environment. 🗂️ Requirements: 6+ years of program or project management experience in complex technical environments, Bachelor’s degree in Computer Science, Engineering, Business, or related field, Experience scaling complex operational or deployment programs, Experience designing and automating workflows across sales, customer success, or support, Experience working with customer-facing teams in technical product environments, Familiarity with CRM and support platforms, Familiarity with project tracking tools, Strong analytical skills for operational data analysis, Ability to collaborate cross-functionally with engineering and product teams 📃 Skills: HubSpot, Salesforce, Zendesk, Jira, Confluence, CRM, KPI, Automation 🏢 Description: About this role: We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments at scale. This person will build and maintain the systems, workflows, and cross-functional coordination that enable sales, customer success, support, and engineering teams to deliver a consistent, high-quality deployment experience as fleet and customer base grow. A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next. Responsibilities Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation. Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements. Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs. Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments. Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows. Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs. Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement. Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints. Qualifications 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs. Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline. Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context. Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions. Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments. Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence. Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity. Comfortable operating without a playbook, knowing when to establish process and when to move without it. Experience in autonomous systems, robotics, or industrial automation strongly preferred. Benefits & Perks Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge) Life, Short-term and long-term disability insurance (company funds 100% of premiums) Company 401(k) Commuter Benefits Flexible vacation policy Remote or hybrid work opportunities Sabbatical leave opportunity after 5 years with the company Paid Parental Leave Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages Monthly meal and tech allowances for remote employees

🏢 Summary: Program Manager role focused on leading cross-functional go-to-market initiatives, product launches, and version release management in a cybersecurity environment. The position drives operational excellence by coordinating stakeholders, improving processes, managing release governance, and implementing scalable workflows and tools. The role also supports continuous improvement, change management, and KPI-driven execution across Product, Engineering, Marketing, Sales, and Customer Success teams. 🗂️ Requirements: 5+ years in Program Management, Product Operations, GTM Program Management, Release Management, or related field, Experience leading cross-functional go-to-market programs and product release cycles, Experience managing complex timelines, dependencies, and stakeholder communication, Experience improving business processes in fast-paced environments, Ability to influence cross-functional teams without direct authority, Strong written and verbal communication skills, Strong analytical and problem-solving skills 📃 Skills: Agile, PMP, Lean, SixSigma, Monday, AzureDevOps, Smartsheet, Salesforce, Confluence, SaaS, Cybersecurity, GTM, ReleaseManagement, KPIs 🏢 Description: Program Manager, GTM and Release Management Role Summary We are looking for a Program Manager to lead the cross-functional planning and execution of product go-to-market activities, version releases, and process improvement initiatives. This role is responsible for aligning Product, Engineering, Marketing, Sales, Customer Success, Support, Operations, and Enablement around a clear launch and release framework that drives readiness, adoption, and operational excellence. The ideal candidate combines strong program management discipline with practical experience in product launches, release planning, stakeholder coordination, and continuous improvement methodologies. This person will build repeatable processes, improve execution quality, and ensure products and releases move from planning to launch in a structured and scalable way. Key Responsibilities Go-to-Market Program Management - Lead end-to-end program management for product launches, feature launches, and major version releases - Build and manage integrated GTM plans across Product, Marketing, Sales, Customer Success, Support, Enablement, and Operations - Define launch scope, milestones, dependencies, risks, owners, and success criteria - Drive cross-functional readiness for internal and external launch activities - Ensure launch deliverables are completed on time, with clear accountability and escalation paths - Coordinate launch communications, enablement planning, release calendars, and stakeholder updates Product and Version Release Management - Own the program structure for product version releases from planning through release readiness and post-release review - Partner with Product and Engineering to align release timelines, milestones, and decision points - Establish and maintain release governance, release checklists, and readiness reviews - Track key release dependencies, risks, and blockers and drive mitigation plans - Ensure release documentation, internal communications, training, and support readiness are in place before launch - Facilitate post-release retrospectives and capture lessons learned for future improvements Process Improvement and Operational Excellence - Identify gaps, bottlenecks, and inefficiencies across launch, release, and cross-functional planning processes - Design and implement scalable workflows, templates, governance models, and operating rhythms - Standardize best practices for GTM execution, release management, status reporting, and stakeholder alignment - Define and monitor KPIs related to program execution, release quality, launch readiness, and process efficiency - Drive continuous improvement initiatives that reduce friction, improve predictability, and increase organizational maturity Stakeholder and Change Management - Serve as the central coordination point across multiple teams and senior stakeholders - Build alignment on priorities, timelines, resource needs, trade-offs, and critical decisions - Create clear executive-ready status updates, dashboards, and risk summaries - Support organizational adoption of new processes, tools, and ways of working - Drive accountability while maintaining strong cross-functional relationships New Tools Implementation - Lead the evaluation, selection, and implementation of new tools that improve GTM execution, release management, and operational workflows - Partner with cross-functional stakeholders to define business requirements, use cases, and success criteria for new systems - Coordinate rollout plans, testing, training, documentation, and change management activities for newly implemented tools - Ensure new tools integrate effectively with existing processes, reporting structures, and cross-functional operating models - Track tool adoption, process impact, and optimization opportunities to improve efficiency and scalability Required Qualifications - 5+ years of experience in Program Management, Product Operations, GTM Program Management, Release Management, or a related function - Proven experience leading cross-functional go-to-market programs and product or version release cycles - Strong background in managing complex timelines, dependencies, and stakeholder communication - Experience building and improving business processes in fast-paced, cross-functional environments - Demonstrated ability to influence without direct authority and drive alignment across teams - Strong written and verbal communication skills, including executive-level reporting - Strong analytical, organizational, and problem-solving skills Preferred Qualifications - Experience in B2B SaaS, enterprise software, cybersecurity, or technology organizations - Familiarity with product launch frameworks, release readiness models, and lifecycle management - Experience with tools such as Monday.com, Azure DevOps, Smartsheet, Salesforce, Confluence, or similar platforms - Experience supporting product launches across multiple audiences, regions, or channels - Certification or practical experience in Agile, PMP, Lean, Six Sigma, or change management frameworks Methodologies and Ways of Working - Agile program management - Stage-gate launch planning - Release readiness and launch governance frameworks - RACI and ownership models - Risk, issue, dependency, and decision tracking - Continuous improvement methodologies - Change management and stakeholder adoption planning - Retrospectives and lessons-learned reviews - KPI-driven operational management Core Competencies - Cross-functional leadership - Strategic planning and execution - Release and launch discipline - Process design and optimization - Executive communication - Risk management - Operational rigor - Attention to detail - Bias for action - Continuous improvement mindset Success Measures - On-time delivery of GTM milestones and release readiness activities - Improved predictability and consistency of launch and release execution - Reduced cross-functional friction and clearer ownership across workstreams - Higher internal readiness across Sales, Support, Customer Success, and Enablement - Better visibility into risks, dependencies, and program status - Documented process improvements that increase efficiency and scalability This role reports to Head of Program Management, and works closely with Product Management, Engineering, Marketing, Sales, Customer Success, Support, and Enablement. Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law.

🏢 Summary: Program Manager role focused on managing aerospace and high-reliability PCBA manufacturing programs from NPI through production and shipment. The position requires coordination across manufacturing, engineering, quality, and customer teams while ensuring IPC Class 3, AS9100, and compliance requirements are met. The role emphasizes schedule management, risk mitigation, documentation control, and customer communication in a fast-paced electronics manufacturing environment. 🗂️ Requirements: 5+ years in program management, project management, customer account management, or operations leadership in electronics manufacturing, Experience in PCBA manufacturing, EMS, contract manufacturing, aerospace electronics, defense electronics, or high-reliability manufacturing, Knowledge of IPC Class 3 manufacturing standards and inspection requirements, Ability to read customer drawings, BOMs, assembly documentation, and specifications, Experience managing complex BOMs, engineering changes, and production schedules, Ability to manage multiple programs and customer commitments simultaneously, Strong problem-solving and risk management skills, Experience with ERP, MRP, MES, or project management systems, Proficiency with Excel, Proficiency with Outlook, Proficiency with PowerPoint 📃 Skills: PCBA, IPC-A-610, J-STD-001, IPC-A-620, AS9100, ISO9001, ITAR, ERP, MRP, MES, SMT, AOI, AXI, Excel, Outlook, PowerPoint 🏢 Description: About the Role We are seeking an experienced Program Manager to lead customer programs in a high-reliability PCBA manufacturing environment. This role will manage complex electronics manufacturing projects with a strong focus on IPC Class 3 workmanship, aerospace compliance, customer communication, schedule execution, quality performance, and cross-functional coordination. The Program Manager will serve as the primary point of contact for assigned customer programs and will be responsible for driving projects from NPI through production, shipment, and sustaining support. This position requires strong organizational skills, technical manufacturing knowledge, and the ability to manage customer expectations while coordinating closely with Operations, Engineering, Quality, Materials, Planning, Test, Coating, and Inspection teams. This is an ideal role for someone with experience managing aerospace, defense, satellite, medical, or other mission-critical PCBA programs where quality, traceability, documentation, and schedule performance are critical. Responsibilities - Manage assigned customer programs through the full PCBA manufacturing lifecycle, including NPI, production launch, repeat builds, shipment, and sustaining support. - Serve as the primary customer-facing contact for program status, schedule updates, risks, escalations, quality issues, and delivery commitments. - Lead cross-functional coordination between Production, Engineering, Quality, Materials, Planning, Test, Conformal Coating, Inspection, and Shipping teams. - Manage programs requiring IPC-A-610 Class 3 workmanship standards and ensure customer-specific requirements are clearly communicated and executed. - Support aerospace and high-reliability compliance requirements, including documentation control, traceability, configuration management, customer flow-down requirements, and quality records. - Track and manage program schedules, build milestones, material readiness, ECOs, customer approvals, production status, and shipment commitments. - Identify program risks early and drive mitigation plans for material shortages, capacity constraints, quality concerns, test failures, yield issues, or changing customer requirements. - Coordinate NPI builds, pilot builds, production ramps, and repeat production orders while ensuring requirements are properly transferred into manufacturing. - Review customer documentation, BOMs, drawings, specifications, assembly notes, quality clauses, and special process requirements for completeness and execution risk. - Partner with Quality and Engineering teams to support root cause analysis, corrective actions, nonconformance resolution, MRB activity, and customer quality reporting. - Support customer audits, source inspections, first article requirements, AS9100-related activities, and aerospace customer compliance reviews as needed. - Maintain program dashboards, action trackers, open issue logs, build status reports, and customer communication records. - Drive internal accountability for customer commitments while maintaining realistic schedules and clear escalation paths. - Work closely with Planning and Materials teams to ensure production plans align with customer demand, material availability, and manufacturing capacity. - Support quoting activity, change order review, scope clarification, and customer-driven schedule or requirement changes. - Lead regular customer and internal program meetings with clear updates on schedule, risks, recovery plans, quality performance, and delivery status. Required Qualifications - 5+ years of experience in program management, project management, customer account management, or operations leadership within electronics manufacturing. - Direct experience in PCBA manufacturing, EMS, contract manufacturing, aerospace electronics, defense electronics, or high-reliability manufacturing. - Strong understanding of IPC Class 3 manufacturing requirements, workmanship expectations, inspection criteria, and documentation needs. - Experience managing customer programs involving complex BOMs, controlled documentation, engineering changes, material constraints, and production schedules. - Ability to read and understand customer drawings, BOMs, assembly documentation, specifications, quality clauses, and manufacturing requirements. - Strong ability to manage multiple programs, priorities, deadlines, and customer commitments at the same time. - Excellent written and verbal communication skills with the ability to communicate effectively with customers, executives, engineers, production teams, and quality teams. - Strong problem-solving skills with the ability to identify risks, drive corrective actions, and escalate issues appropriately. - Experience using ERP, MRP, MES, production tracking, or project management systems. - Proficiency with Microsoft Excel, Outlook, PowerPoint, and standard business reporting tools. Preferred Qualifications - Experience working in an AS9100, ISO 9001, ITAR, aerospace, defense, satellite, or space electronics manufacturing environment. - Experience supporting customer source inspection, first article inspection, configuration control, and aerospace documentation packages. - Familiarity with IPC-A-610, J-STD-001, IPC-A-620, conformal coating, staking/underfill, rework, test, and final inspection processes. - Experience managing programs involving SMT, through-hole, selective solder, AOI, AXI, flying probe, functional test, conformal coating, rework, and final source inspection. - Experience in a high-mix, low-volume PCBA manufacturing environment. - Project Management Professional certification or formal project management training is a plus. Key Skills and Competencies - Strong customer communication and relationship management skills - High level of ownership, accountability, and follow-through - Strong understanding of Class 3 and aerospace-quality manufacturing expectations - Ability to lead cross-functional teams without direct authority - Strong schedule management, risk management, and escalation skills - Ability to work effectively under pressure in a fast-paced manufacturing environment - Strong attention to detail and documentation discipline - Practical understanding of electronics manufacturing processes - Ability to balance customer priorities with internal capacity, material availability, and production constraints Success in This Role Looks Like - Customer programs are clearly organized, actively managed, and well communicated. - Delivery commitments, schedule risks, and recovery plans are visible and understood. - Class 3 and aerospace requirements are properly documented, communicated, and executed. - Internal teams have clear priorities, ownership, and action items. - Customer escalations are handled professionally and with urgency. - Quality issues, nonconformances, and corrective actions are tracked through closure. - Customer satisfaction, on-time delivery, and overall program performance improve over time. Work Environment This position operates in a PCBA manufacturing environment and requires regular interaction with production, engineering, quality, materials, planning, test, conformal coating, inspection, and shipping teams. The role may require time on the manufacturing floor, participation in production meetings, customer audits, program reviews, and urgent escalation activities. Pay Range $75,000—$95,000 USD Rocket EMS will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act. Candidates are not required to disclose criminal history or participate in a background check unless and until a conditional offer of employment has been made. Any final offer of employment may be conditioned on completion of a background check, consistent with applicable law.

🏢 Summary: Senior Project/Program Manager role driving complex process and technology transformation initiatives within Investor Services Operations. The position focuses on leading cross-functional projects, overseeing system changes, and ensuring timely, risk-controlled delivery across operations. The role requires strong expertise in project methodologies and financial services environments. 🗂️ Requirements: 6–10 years of Project Management or operational improvement experience, Experience leading multiple complex projects/programs, Expertise in PMBOK or equivalent project methodologies, Experience analyzing effort, cost and business impact, Experience overseeing system changes implementation, Bachelor’s degree 📃 Skills: ProjectManagement, PMBOK, PMP, Lean, Reengineering, FinancialMarkets, AssetManagement, Securities, RiskManagement, Documentation 🏢 Description: Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Are you a seasoned Project/Program Manager with a passion for driving transformation within the financial services industry? We are seeking a highly motivated and experienced Senior Project/Program Manager to join our Investor Services Operations team. You will play a pivotal role in shaping and driving process and technology change across the group, influencing decisions, and delivering complex projects with significant impact. Responsibilities: Lead, coordinate and successfully implement multiple projects/programs across Operations, in cooperation with our Product, Technology partners and for/with our clients. Formulate detailed project plans, analysis of effort, cost and impact on various Citi businesses to ensure timely execution and mitigate potential risks. Support in analysis & oversight of proposed system changes to assure smooth projects implementation. Build and manage an effective project team. Challenge the status quo, display initiative and innovation. Take proactive actions targeted at minimizing and mitigating implementation risk. Ensure that all necessary project documentation is maintained and all necessary approvals for the project are obtained. Act as a trusted partner to Clients and internal business partners. Display appropriate involvement in Department strategic planning. Drive improvement and competitive differentiation by proposing and implementing innovative solutions. Qualifications: 6-10 years of experience in Project Management or operational improvements (e.g., Lean, reengineering). Expertise in project methodologies and tools (PMBOK standard/PMP certification advantageous). Proven experience driving projects with external clients; ability to influence stakeholders. Desirable: Experience in asset management or Securities Services operations; strong understanding of financial markets. Ability to work in a fast-paced environment with tight deadlines. Strong analytical skills; excellent English communication. Bachelor’s/University degree required, Master’s preferred. Subject matter expertise in one or more specific skill sets within operations. We offer: By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. Additional day off for volunteering Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees Click here to review the Remuneration Regulations extract. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.