Strategic Account Manager, U.S. Federal

We are seeking a Strategic Account Manager to manage and grow key U.S. Federal Government and defense customer relationships.

This is a senior customer-facing role responsible for the post-award commercial success of federal accounts. The Strategic Account Manager serves as the primary commercial relationship owner throughout the life of a contract, overseeing customer engagement, contract administration, financial performance, renewals, and account growth activities.

The role spans Department of Defense, Intelligence Community, civilian agency, and defense contractor customers. The Strategic Account Manager works closely with Delivery Project Managers and engineering teams responsible for technical execution and program delivery while owning the commercial relationship and customer engagement strategy.

Quick Facts

• Location: Tysons Corner, Virginia
• Travel required for customer meetings, program reviews, classified engagements, industry events, and partner activities
• Active Secret clearance required
• Top Secret or TS/SCI clearance strongly preferred
• U.S. citizenship required
• Hybrid work model with minimum three in-office days per week

Scope of Responsibility

Strategic Account Management

• Serve as the primary commercial relationship owner for assigned U.S. Federal Government, defense, intelligence, and prime contractor accounts
• Develop trusted relationships with program managers, contracting officers, CORs, acquisition professionals, and senior mission stakeholders
• Maintain understanding of customer priorities, mission objectives, funding environments, and program roadmaps
• Represent the organization in customer engagements, program reviews, technical exchanges, and executive-level discussions across classified and unclassified environments
• Develop and maintain strategic account plans supporting customer success, retention, and long-term growth

Contract & Commercial Management

• Own the commercial health and performance of assigned contracts throughout the customer lifecycle
• Partner with Finance, Contracts, and Program teams to support invoicing, payment milestones, contract modifications, option exercises, and scope changes
• Monitor contractual obligations and proactively resolve risks impacting customer relationships and program outcomes
• Support renewal and recompete strategies through early engagement and long-term planning

Customer Growth & Expansion

• Identify opportunities to expand adoption of data, analytics, and space-based solutions
• Develop account growth strategies aligned with customer mission requirements
• Collaborate with Business Development and Federal Sales teams to support expansion opportunities
• Contribute customer insights and stakeholder intelligence during pursuit and proposal activities

Cross-Functional Leadership

• Partner with Delivery Project Managers, engineering teams, and technical stakeholders to maintain visibility into program status and customer priorities
• Advocate for customer needs internally and ensure expectations are understood across delivery teams
• Coordinate customer communications and engagement strategies throughout the program lifecycle
• Escalate commercial or relationship risks and support successful resolution

Qualifications

Required

• 8+ years of experience in account management, program management, customer success, business development, or related customer-facing roles supporting U.S. Federal Government customers
• Experience managing strategic customer relationships in defense, intelligence, civilian agency, or government technology environments
• Working knowledge of federal acquisition processes, contracting vehicles, FAR/DFARS, and government procurement practices
• Experience managing complex customer engagements involving technical services, software, data, analytics, or mission-focused solutions
• Ability to operate effectively across classified and unclassified customer environments
• Familiarity with satellite, space, geospatial, GEOINT, weather, maritime, aviation, or related national security technology sectors
• Experience identifying and closing account expansion, renewal, or upsell opportunities within government programs
• Experience working with government customers and federal systems integrators

Benefits

• Name Your Satellite Program Launch Attendance
• Generous Time Off Policy
• Education Assistance Program
• Employee Assistance Program
• Employee Stock Purchase Program
• Family Leave
• Fitness Reimbursement
• Employee Referral Program
• Healthy snacks and beverages in every office

Additional Information

• Access to U.S. export-controlled software and technology may be required
• Background check including criminal history and employment verification required for conditional offers