Strategic Account Manager, U.S. Federal

🏢 Summary: Enterprise-focused Strategic Account Executive role driving complex AI/ML solution sales into highly regulated industries, building pipeline from scratch, and closing $1M+ ACV deals. The position involves leading multi-stakeholder sales cycles, shaping go-to-market strategy, and collaborating closely with sales leadership and founders. Compensation is uncapped with accelerators and equity, rewarding high performance on large enterprise deals. 🗂️ Requirements: 8+ years enterprise software sales experience, Consistent quota over-achievement at Fortune 500 companies, Proven experience closing $1M+ ACV deals, Experience selling complex technical solutions to CIO organizations, Background in AI/ML platforms or enterprise data platforms, Experience in highly regulated industries, Ability to build pipeline from scratch in early-stage environment 📃 Skills: AI, ML, LLM, EnterpriseSoftware, DataPlatforms, OnPremises, SaaS, CRM 🏢 Description: Strategic Account Executive at Unframe Location: Dallas, TX (Remote) About Unframe Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market. With over $100M in TCV secured within 12 months, and a new $50M Series B led by Highland Europe, Unframe is rapidly scaling globally alongside Fortune 500 customers, backed by Bessemer, Craft, and TLV. About the role: We're looking for Strategic AEs to join our team and help drive our go-to-market motion. You'll play a pivotal role in landing our first major customers, shaping our sales playbook, and partnering directly with the VP of Sales and founder to build a high-performance revenue engine. What you'll do: Lead complex, multi-stakeholder sales cycles into highly regulated industries (FinServ, Healthcare, Manufacturing, Retail) where our on-premises capabilities provide a competitive advantage. Build pipeline from zero in an early-stage environment—identify and win strategic enterprise accounts with no hand-raisers or established playbook. Translate complex AI/ML capabilities into compelling business outcomes for C-suite stakeholders, positioning Unframe for companies seeking to "buy vs. build" AI capabilities. Architect multi-year expansion strategies and build deep relationships across IT, product, and innovation teams. Collaborate directly with the VP of Sales and founders to refine the enterprise strategy and influence the product roadmap What we are looking for: 8+ years enterprise software sales with consistent quota over-achievement at Fortune 500 companies Proven track record closing $1M+ ACV deals in early-stage environments Experience selling complex technical solutions to CIO organizations Background in AI/ML platforms, digital transformation, enterprise data platforms, or management consulting Entrepreneurial mindset, you thrive in ambiguity, own outcomes, and build from scratch Success in highly regulated industries with complex compliance requirements Nice to have: Regulated industry experience, early-stage success Why join us? Compensation is uncapped with aggressive accelerators. At $1M+ ACV deal sizes, this structure rewards over-performance on meaningful deals. Our VP of Sales joined Unframe for three reasons: a founder with a proven exit, tier-one investors, and a product that's genuinely different and defensible. The GTM approach backs that up. Buyers get a free POC, tailored to their actual use case, delivered in days. No data sharing, no upfront cost, no six-month consulting engagement before anyone sees value. You'll work directly with the VP of Sales and founders, shape GTM strategy, close the deals that define our market position, and hold equity in a company with real institutional backing and momentum. We hire with intention. If you thrive in a performance culture with real backing behind you, you will win here. Ready to Build the Future? If this opportunity excites you, apply now!

🏢 Summary: Strategic Account Executive role focused on building and closing complex enterprise AI/ML deals within regulated industries, driving go-to-market strategy and landing major Fortune 500 customers. The position involves leading multi-stakeholder sales cycles, shaping enterprise expansion plans, and collaborating closely with executive leadership. Compensation is uncapped with strong accelerators and equity in a fast-scaling AI startup. 🗂️ Requirements: 8+ years enterprise software sales experience, Consistent quota over-achievement at Fortune 500 companies, Proven record of closing $1M+ ACV deals, Experience selling complex technical solutions to CIO organizations, Background in AI/ML platforms, digital transformation, enterprise data platforms, or management consulting, Experience in highly regulated industries with complex compliance requirements, Ability to build pipeline from zero in early-stage environments 📃 Skills: AI, ML, LLM, SaaS, EnterpriseSales, DataPlatforms, DigitalTransformation, OnPremises, Compliance 🏢 Description: About the role: We’re looking for Strategic Account Executives to help drive our go-to-market motion. You will play a pivotal role in landing major enterprise customers, shaping the sales playbook, and partnering directly with the VP of Sales and founders to build a high-performance revenue engine. What you'll do: - Lead complex, multi-stakeholder sales cycles in highly regulated industries (FinServ, Healthcare, Manufacturing, Retail), leveraging on-premises capabilities as a competitive advantage. - Build pipeline from zero in an early-stage environment and win strategic enterprise accounts without an established playbook. - Translate complex AI/ML capabilities into clear business outcomes for C-suite stakeholders, positioning solutions for organizations evaluating buy vs. build decisions. - Architect multi-year expansion strategies and develop deep relationships across IT, product, and innovation teams. - Collaborate with executive leadership to refine enterprise strategy and influence product roadmap. What we are looking for: - 8+ years of enterprise software sales experience with consistent quota over-achievement at Fortune 500 companies. - Proven track record of closing $1M+ ACV deals in early-stage environments. - Experience selling complex technical solutions to CIO organizations. - Background in AI/ML platforms, digital transformation, enterprise data platforms, or management consulting. - Experience working in highly regulated industries with complex compliance requirements. Nice to have: - Additional regulated industry experience and early-stage company success. Why join us? Compensation is uncapped with aggressive accelerators, rewarding over-performance on large ACV deals. You will work closely with executive leadership, shape go-to-market strategy, close high-impact enterprise deals, and receive equity in a rapidly scaling AI-focused company backed by leading investors.

🏢 Summary: Federal consulting leadership role overseeing SOCOM client accounts, strategic delivery, account growth, and SAP ERP modernization programs across complex government environments. The position focuses on managing multi-million-dollar portfolios, leading client-facing teams, ensuring compliance, and driving operational and business development initiatives. Candidates need extensive federal consulting experience, strong leadership capabilities, and eligibility for government clearance. 🗂️ Requirements: Bachelor's degree in Business Administration or related field with 8-12 years of federal consulting or delivery leadership experience, OR 18-22 years of relevant experience without a degree, Experience managing portfolios exceeding $25M annual revenue, Experience with SAP ERP implementations or modernization programs in federal agencies, Ability to obtain and maintain Secret level government clearance, U.S. citizenship, Strong stakeholder management and leadership skills, Experience leading multi-state client-facing teams, Strong analytical and problem-solving skills, Exceptional communication, negotiation, and presentation skills, Ability to manage budgets, forecasts, and financial performance, Ability to navigate compliance-driven federal environments 📃 Skills: SAP, ERP, SOCOM, GOVCON, PMP, PgMP, FAC-C, ITIL, CMMI, ISO, OASIS, Alliant, CIO-SP3 🏢 Description: C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure. We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter. Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you're energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.Position Summary: The Client Account Lead (CAL) will be responsible for overseeing strategic federal engagements across a portfolio of contracts. They will serve as the single point of accountability for client success, performance delivery, and account growth. This individual will leverage their extensive federal consulting experience to build deep trust with the Special Operations Command (SOCOM) major contractor client and scale relationships, delivery, and outcomes across complex, compliance-driven environments. Essential Functions & Responsibilities: Develops and executes account-level strategies aligned with agency missions and C5MI Insight's growth goals. Drives innovation, footprint expansion, and multi-year client retention across SOCOM federal accounts. Identifies new business opportunities and shapes teaming, capture, and recompete strategy. Acts as the face of the service to the client, owning and growing relationships across the account. Builds trust through regular communication, planning, and performance transparency. Serves as a strategic advisor, translating client needs into tailored solutions and delivery plans. Leads and mentors delivery teams and support functions across multi-state engagements. Fosters a culture of collaboration, inclusion, high performance, and continuous improvement. Provides guidance and structure to help team members achieve professional and client outcomes. Oversees revenue for the account, ensuring profitable delivery and strategic expansion. Manages budgets, forecasts, and financial performance across engagements. Owns the sales pipeline at the account level, partnering with BD/Capture and GOVCON Directors to track opportunities and shape proposals. Oversees demand capacity planning, scope control, and delivery cadence. Ensures compliance with federal regulations, company policies, and ethical standards. Drives operational efficiency and continuous improvement across the account. Represents C5MI as a thought leader in federal forums and industry events. Grows deep understanding of SOCOM's mission and goals of the Component Commander's mission. Contributes to the development of innovative methodologies and client-facing solutions. Offers the company's latest point of view and strategic insights to clients and stakeholders. Identifies and mitigates risks across client engagements, delivery, and compliance. Ensures contractual obligations are met and governance structures are in place. Leads client transactions, onboarding, and strategic interventions during scope or leadership shifts. Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies. Performs other related tasks as assigned by direct supervisor. Minimum Requirements: Bachelor's degree in Business Administration or a related field with 8-12 years of experience in federal consulting, strategic account management, or delivery leadership; or no degree with 18-22 years of stated relevant experience. Proven success managing portfolios exceeding $25M in annual revenue. Experience with SAP ERP implementations or modernization programs within federal agencies. Exceptional leadership and stakeholder management skills. Ability to obtain a Secret level clearance. Deep understanding of client lifecycle, satisfaction metrics, and retention strategies. Ability to coach and scale client-facing teams across multi-state engagements. Ability to anticipate client needs, customize solutions, and maintain high satisfaction levels. Ability to navigate complex challenges, resolve issues swiftly, and adjust strategies in dynamic environments. Strong analytical and problem-solving skills with the ability to think creatively and strategically. Exceptional communication, negotiation, and presentation skills with the ability to build relationships with key stakeholders at all levels of the organization. Strong leadership and decision-making skills with the ability to lead through ambiguity and uncertainty. Must be proactive and self-motivated with a strong sense of ownership and accountability. Must be able to obtain and maintain an active government clearance (requires U.S. citizenship). Nice to Have: MBA or advanced degree in Business Administration, IT, or a related field. Experience presenting to C-suite or agency executive leadership. Background in change management at the organizational level. Track record with IDIQ vehicles (e.g., OASIS, Alliant, CIO-SP3). Experience leading capture efforts and writing winning proposals on contracts $25M+ Relevant certification, such as PMP or PgMP, FAC-C, SAP certification relevant to federal environments, or ITIL or similar service management certification. Knowledge of CMMi, ISO, or other federal delivery/quality frameworks. Compensation: In accordance with pay transparency law, the expected salary range for this position is $167,144.00 – $208,929.00 annually. The actual compensation offered will be determined based on factors such as the candidate's experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting. Application Deadline: We anticipate this job posting will be posted until 09/01/2026 Benefits: C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: C5MI Benefits Our employees are key to our success, so we strive to be more than just a team; we're a community built upon a set of Core Values that guide our every action: Challenge – We believe in challenging the present – it's the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it's said). Incremental won't win. Have Fun – We are on a journey, together. Take care of your family, take care of yourself, and take care of each other. Live your happiness. Stay human, take care of each other and invest in your community. Life isn't all about work. Live your happiness. Be healthy. All In – You can't fake passion – show your energy. Own it – take charge and lead. Our team is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team's true potential. Never Forget the Customer – We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS. GSD (Get Stuff Done) – We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win! Empower – Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development. How to Apply: To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply.If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email here or speak with your recruiter. C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

🏢 Summary: Strategic Account Executive responsible for driving enterprise sales of AI/ML solutions to Fortune 500 companies, focusing on complex, multi-stakeholder deals in regulated industries. The role involves building pipeline from scratch, closing $1M+ ACV deals, and shaping go-to-market strategy in a fast-scaling AI startup. You will work closely with leadership to land strategic accounts and expand long-term enterprise relationships. 🗂️ Requirements: 8+ years enterprise software sales experience, Consistent quota over-achievement at Fortune 500 companies, Proven record closing $1M+ ACV deals, Experience selling complex technical solutions to CIO organizations, Background in AI/ML platforms, digital transformation, enterprise data platforms, or management consulting, Experience in highly regulated industries with complex compliance requirements, Ability to build pipeline from zero in early-stage environments 📃 Skills: AI, ML, LLM, EnterpriseSales, SaaS, DataPlatforms, DigitalTransformation, OnPremises, Consulting 🏢 Description: Strategic Account Executive at Unframe Location: Dallas, TX (Remote) About Unframe Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market. With over $100M in TCV secured within 12 months, and a new $50M Series B led by Highland Europe, Unframe is rapidly scaling globally alongside Fortune 500 customers, backed by Bessemer, Craft, and TLV. About the role: We're looking for Strategic AEs to join our team and help drive our go-to-market motion. You'll play a pivotal role in landing our first major customers, shaping our sales playbook, and partnering directly with the VP of Sales and founder to build a high-performance revenue engine. What you'll do: Lead complex, multi-stakeholder sales cycles into highly regulated industries (FinServ, Healthcare, Manufacturing, Retail) where our on-premises capabilities provide a competitive advantage. Build pipeline from zero in an early-stage environment—identify and win strategic enterprise accounts with no hand-raisers or established playbook. Translate complex AI/ML capabilities into compelling business outcomes for C-suite stakeholders, positioning Unframe for companies seeking to "buy vs. build" AI capabilities. Architect multi-year expansion strategies and build deep relationships across IT, product, and innovation teams. Collaborate directly with the VP of Sales and founders to refine the enterprise strategy and influence the product roadmap What we are looking for: 8+ years enterprise software sales with consistent quota over-achievement at Fortune 500 companies Proven track record closing $1M+ ACV deals in early-stage environments Experience selling complex technical solutions to CIO organizations Background in AI/ML platforms, digital transformation, enterprise data platforms, or management consulting Entrepreneurial mindset, you thrive in ambiguity, own outcomes, and build from scratch Success in highly regulated industries with complex compliance requirements Nice to have: Regulated industry experience, early-stage success Why join us? Compensation is uncapped with aggressive accelerators. At $1M+ ACV deal sizes, this structure rewards over-performance on meaningful deals. Our VP of Sales joined Unframe for three reasons: a founder with a proven exit, tier-one investors, and a product that's genuinely different and defensible. The GTM approach backs that up. Buyers get a free POC, tailored to their actual use case, delivered in days. No data sharing, no upfront cost, no six-month consulting engagement before anyone sees value. You'll work directly with the VP of Sales and founders, shape GTM strategy, close the deals that define our market position, and hold equity in a company with real institutional backing and momentum. We hire with intention. If you thrive in a performance culture with real backing behind you, you will win here. Ready to Build the Future? If this opportunity excites you, apply now!

🏢 Summary: The Account Manager is responsible for driving profitable revenue growth by developing new business and managing strategic accounts within a specialized platform. The role involves solution-based selling, account planning, contract negotiation, and close collaboration with technical and regional teams. This position requires independent work, strong industry expertise, and up to 75% travel. 🗂️ Requirements: Bachelor’s Degree in Plastics or Polymer Engineering, Business, Chemistry or related discipline or equivalent work experience, 5–7 years of sales experience in distribution, manufacturing, or account management, Experience in developing and managing strategic customer relationships, Ability to translate customer needs into technical solutions, Strong knowledge of materials and processing, Proficiency in MS Word, PowerPoint, and Excel, Legal authorization to work in the specified country, Ability to travel up to 75% 📃 Skills: CRM, MSWord, PowerPoint, Excel, Salesforecasting, Accountplanning, Contractnegotiation, Polymers, Thermoplastics, Processing 🏢 Description: Position Overview: The Account Manager is responsible for developing profitable growth, with a primary focus on target customers based on a specialization platform. This includes forecasting annual objectives for sales, margins, and volume growth. The role requires the ability to sell at all levels of management, build strong relationships, and assist customers in problem solving to deliver solutions. The individual must work independently with little oversight and effectively influence at the managerial peer level. Up to 75% travel is required. Responsibilities: - Deliver profitable revenue growth, including new business development - Achieve gross margin targets as a percentage of sales - Utilize customer-centric selling tools and processes, including scorecards, business reviews, EVE tools, high/wide/deep relationship development, prospecting, sales funnel development, AR collection, cross selling, and CRM management - Establish, track, and close new business targets aligned with short- and long-term objectives - Develop contact matrices and build relationships with key decision makers - Prospect and conduct cold calls - Develop and manage sales plans, sales budgets, and expense budgets - Establish account development plans and network across customer and internal organizations - Deliver planned results (AOP) - Identify and capture service opportunities within assigned geography or industry - Develop industry and product expertise to leverage opportunities - Collaborate with regional sales and technical teams to drive solutions-based growth - Align customer business strategies with company capabilities - Monitor competition and develop strategies to overcome barriers - Implement pricing and market strategies and negotiate customer contracts - Participate in strategy development and help define target markets and commercial strategy - Develop written account plans for top strategic accounts with defined sales metrics - Manage strategic relationships and monitor competitive activity - Maintain CRM data and sales statistics Qualifications: - Bachelor’s Degree in Plastics or Polymer Engineering, Business, Chemistry, or related discipline or equivalent work experience - 5–7 years of sales experience in distribution, manufacturing, sales, or account management - Ability to develop high, wide, and deep customer relationships - Strong analytical and complex problem-solving skills - Technical aptitude - Excellent verbal, written, and presentation skills - Broad knowledge of materials and processing - Strong computer skills with proficiency in MS Word, PowerPoint, and Excel - Legal authorization to work in the specified country is required

🏢 Summary: Leadership role overseeing regional account management for post-sale revenue, retention, and expansion within a highly regulated 503A/503B healthcare environment. Responsible for AI-enabled forecasting, growth strategy, compliance-embedded execution, and executive customer engagement to drive predictable, scalable performance. Leads and develops high-performing teams while aligning cross-functional operations to ensure quality, regulatory adherence, and sustainable growth. 🗂️ Requirements: 10–15 years in account management, customer success, or post-sale commercial leadership, 1–2 years leading leaders, Bachelor’s degree or equivalent experience, Proven success improving retention and expansion in regulated or complex environments, Advanced proficiency in CRM and forecasting tools, Experience with AI-driven analytics for pipeline and performance management, Strong knowledge of compliance and risk management in regulated industries, Experience in healthcare, life sciences, or similar regulated industry (preferred) 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Segmentation, Scoring, Dashboards, Compliance, RiskManagement 🏢 Description: Position Summary: The Director, Account Management – East/Southeast leads regional post-sale revenue performance, retention, and expansion across the customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams and institutionalizing repeatable systems. Responsibilities: Regional Account Revenue Ownership - Own regional retention and expansion performance through AI-enabled account strategies and disciplined execution. - Develop scalable expansion frameworks leveraging AI-driven segmentation and opportunity scoring. - Establish high-confidence forecasting systems using AI-enhanced analytics and performance dashboards. Account Management Team Leadership - Build and coach high-performing managers through structured development plans and performance analytics. - Drive rigorous performance management using data-backed interventions and AI tools. - Lead structured hiring, succession planning, and workforce planning initiatives. Customer Stewardship and Executive Engagement - Own senior-level customer relationships, leading strategic conversations and negotiations. - Ensure consistent delivery of customer commitments through disciplined account planning and performance tracking. - Design and execute retention programs leveraging predictive analytics and health scoring. Compliance-Embedded Account Execution - Standardize workflows using AI-enabled automation, playbooks, and performance metrics. - Collaborate cross-functionally with Operations, Quality, Finance, Legal, and Sales. - Embed compliance, quality, and contractual guardrails into all account activities. Forecasting, Renewal Discipline, and Predictability - Leverage AI and advanced analytics to inform strategy and enhance decision-making. - Build scalable systems and governance models supporting rapid growth. - Champion continuous improvement through innovation and process refinement. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics. - Strong leadership capability in team development and organizational design. - Deep understanding of regulated business environments, risk management, and compliance alignment. - Exceptional communication and strategic thinking skills. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention and expansion in regulated or complex environments. - Experience in healthcare, life sciences, or similarly governed industries preferred. - Bachelor’s degree required or equivalent experience considered. Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Requires frequent communication, prolonged stationary positioning, regular use of hands and computer equipment, and movement throughout the office and corporate campus. Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling may be required.

🏢 Summary: Strategic Customer Success leadership role managing high-value ISP accounts to drive adoption, measurable value, retention, and expansion of a SaaS platform. The position focuses on executive stakeholder engagement, lifecycle ownership, and cross-functional collaboration to maximize customer outcomes. This is a non-quota, post-sales role centered on long-term growth and customer impact. 🗂️ Requirements: 10+ years in dedicated Customer Success managing strategic or enterprise accounts, Proven experience in onboarding and implementation, Experience driving adoption and usage growth, Experience demonstrating value realization and ROI, Experience managing customer health and lifecycle, Experience leading renewals and retention efforts, Deep knowledge of ISP industry and go-to-market models, Understanding of network operations and service delivery, Knowledge of wireless technologies and CPE, Understanding of AI applications in ISP operations, Experience working cross-functionally with Sales, Product, and Engineering, Strong stakeholder management including executive engagement, Data-driven and analytical approach, Bachelor’s degree or equivalent experience 📃 Skills: SaaS, WiFi, AI, MachineLearning, Wireless, CPE, OpenSync, Cloud, Networking, DataAnalysis, ROI, CustomerLifecycle 🏢 Description: Customer Success Director (Strategic Accounts) Plume operates a recurring revenue model where long-term growth depends on ISP customers realizing measurable, sustained value from our platform. Customer Success is therefore a core driver of retention, expansion, and profitability. We are seeking a Customer Success Director (Strategic Accounts) to own a portfolio of high-value ISP customers and drive adoption, value realization, retention, and expansion. This is a post-sales, non-quota-carrying role focused on maximizing customer outcomes while partnering closely with Sales on growth opportunities. We are specifically looking for candidates whose career has been rooted in Customer Success. You will act as a trusted advisor to executive stakeholders, aligning the platform to customer business goals and ensuring measurable impact across growth, churn reduction, cost efficiency, and customer experience. What You'll Do Own Customer Outcomes Across a Strategic Portfolio Manage a portfolio of strategic ISP customers (defined as a set of named, high-value accounts with long-term revenue and growth potential). Own onboarding, adoption, value realization, and customer health across the full customer lifecycle. Develop deep understanding of each customer's business model, GTM strategy, and success metrics. Lead Executive Business Reviews (EBRs) focused on outcomes, ROI, and forward strategy. Act as a trusted advisor, guiding customers on best practices across product, operations, and go-to-market. Drive renewals and retention, proactively identifying and mitigating churn risk. Partner with Sales to identify expansion opportunities (cross-sell/upsell), while remaining non-quota carrying. Scale and Improve Customer Success Contribute to building and scaling the Customer Success function. Identify opportunities to improve customer journeys, playbooks, tooling, and engagement models. Analyze trends across accounts to inform repeatable best practices and strategic insights. Help define and standardize the Customer Success methodology. Drive Cross-Functional Alignment & Advocacy Partner with Product, Sales, Marketing, and Technical teams to deliver unified customer outcomes. Advocate for customers internally and influence product roadmap through structured feedback. Support customer advocacy programs (case studies, references, success stories). Engage leadership on strategic accounts, escalations, and performance metrics. Required Experience & Skills 10+ years of experience in a dedicated Customer Success function managing strategic or enterprise accounts. Proven experience across key Customer Success functions: onboarding & implementation; adoption & usage growth; value realization & ROI articulation; customer health & lifecycle management; renewals & retention. Deep knowledge of the ISP (Internet Service Provider) industry, including go-to-market models and growth drivers, network operations and service delivery, customer support models, wireless technologies and CPE, and emerging applications of AI in ISP operations. Strong commercial acumen with ability to balance customer value and business outcomes. Skilled in stakeholder management, including executive-level engagement. Experience working cross-functionally with Sales, Product, and Engineering teams. Analytical and structured thinker with a data-driven approach to customer outcomes. Excellent communication and presentation skills. Bachelor's degree (or equivalent experience). Total Compensation & Benefits Anticipated base compensation of $160,000.00 + bonus + equity + benefits. Benefits include a 401k plan and company match, basic life insurance, and health, dental, vision, and other benefits and perks. Base salary may depend on job-related knowledge, education, skills, experience, and other business-related considerations.

🏢 Summary: Executive leadership role overseeing customer programs, estimating, quoting, and account growth in a high-growth manufacturing environment. Responsible for building and scaling a customer-facing organization that converts demand into profitable, repeat production business while improving estimating accuracy, quote performance, and operational systems. Partners cross-functionally to align customer commitments with manufacturing execution and drive long-term revenue growth. 🗂️ Requirements: Bachelor's degree in Engineering, Industrial Engineering, Operations, or related field, 8+ years experience in hardware, aerospace, defense, automotive, industrial technology, or advanced manufacturing, 5+ years leadership experience at Senior Manager level or higher, Experience leading managers and multi-disciplinary teams, Experience in high-growth, high-mix manufacturing environments, Strong understanding of estimating, quoting, pricing, and commercial operations, Experience working with customers, suppliers, engineering, and manufacturing teams, Demonstrated experience building teams, processes, and operating systems, Strong analytical and financial skills, Experience using metrics and KPIs to drive performance, Eligibility to comply with U.S. ITAR regulations 📃 Skills: ERP, MES, CRM, Estimating, Pricing, KPIs, Forecasting, Automation, Manufacturing, IndustrialEngineering, Operations, Analytics 🏢 Description: Position Overview We are looking for a Head of Customer Programs & Estimating to lead the organization responsible for customer engagement, technical program management, estimating, quoting, and long-term account growth. This is a highly visible executive leadership role with direct interaction with the COO, CEO, and CTPO. The Head of Customer Programs & Estimating is responsible for building and leading the customer-facing engine that converts customer demand into profitable, repeat production business. This leader will oversee all estimating, quoting, program management, technical program management, customer communications, and account growth activities. They will be accountable for customer experience, quote conversion, estimating accuracy, organizational scalability, and long-term revenue growth. This role requires a unique blend of manufacturing expertise, commercial acumen, technical credibility, leadership capability, and operational discipline. The ideal candidate has significant experience in high-growth manufacturing environments and understands both how products are built and how customers are won and retained. This role will require up to 25% travel. Organization The Head of Customer Programs & Estimating will lead teams responsible for customer engagement, technical program management, estimating, quoting, and program execution. The organization consists of an Estimating function (Estimating Administrators, Estimators, and Estimating Engineers), a Program Management function supporting awarded production programs, and a Technical Program Management function responsible for strategic customers and high-priority opportunities through an end-to-end ownership model. This leader will determine how the organization evolves and scales to support company growth. What you'll own: Leadership & Organizational Development - Build and lead a high-performing Customer Programs & Estimating organization; recruit, develop, and retain top talent. - Drive accountability through metrics, operating reviews, and performance management. - Create a culture of ownership, urgency, creativity, customer focus, and continuous improvement. Estimating & Quoting - Own company-wide estimating and quoting performance. - Improve quote turnaround times, estimate accuracy, and consistency. - Establish scalable estimating methodologies and pricing frameworks. - Refine labor estimating models and quoting tools. - Drive continuous improvement of estimating systems and workflows. - Develop processes for standard production work and large, strategic contract opportunities. Customer Programs & Account Management - Own strategic customer relationships and develop engagement strategies to increase retention and repeat business. - Drive proactive customer communication throughout the program lifecycle. - Ensure customer expectations are understood and met. - Create systems for capturing customer feedback and converting it into operational improvements. Revenue Growth & Commercial Performance - Improve quote win rates and customer retention. - Increase repeat business and long-term program conversions. - Partner with executive leadership on pricing strategy. - Analyze win/loss trends and implement corrective actions. - Align customer growth strategies with company capacity and profitability goals. Systems, Process & Automation - Partner with Product and Software teams to improve business systems. - Identify opportunities for automation throughout the customer lifecycle. - Improve visibility into quote status, customer activity, forecasting, and program execution. - Define software requirements and process improvements to improve throughput without proportional headcount growth. Cross-Functional Leadership - Partner with Manufacturing, Engineering, Business Development, Supply Chain, Quality, Finance, Product, and Software teams. - Ensure customer commitments align with operational realities. - Resolve cross-functional issues impacting customers, schedules, or profitability. - Act as executive escalation point for major customer and program issues. What you'll bring to the team: - Bachelor's degree in Engineering, Industrial Engineering, Operations, or related field. - 8+ years of experience in hardware, aerospace, defense, automotive, industrial technology, or advanced manufacturing. - 5+ years of leadership experience at Senior Manager, Director, VP, General Manager, or equivalent level. - Experience leading managers and multi-disciplinary organizations. - Experience in high-growth, high-mix manufacturing environments. - Experience working directly with customers, suppliers, engineering teams, and manufacturing organizations. - Strong understanding of estimating, quoting, pricing, customer programs, or commercial operations. - Demonstrated success building teams, processes, and operating systems. - Strong analytical, financial, and problem-solving capabilities. - Experience using metrics and KPIs to drive organizational performance. - Excellent communication and executive presentation skills. Preferred Qualifications - Engineering degree strongly preferred. - Manufacturing Engineering, Industrial Engineering, or Operations leadership background. - Experience leading customer-facing organizations within aerospace, defense, or advanced manufacturing. - Experience scaling organizations from startup through rapid growth. - Experience with ERP, MES, CRM, and estimating software platforms. - Experience supporting large strategic contracts and long-term production programs. Compensation Compensation will be based on experience and qualifications. Salary Range: $195,000–$300,000 USD. Benefits - Equity participation. - Comprehensive medical, dental, vision, life, and long-term disability coverage. - Flexible Spending Account (FSA) and Dependent Spending Account (DSA). - 20 vacation days per year and 12 company holidays. - 401(k) plan. - $50/month meal credit. - Up to $100/month gym membership reimbursement. - Fully stocked kitchen and regular team events. ITAR Requirements To conform to U.S. Government export regulations, applicants must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee under 8 U.S.C. § 1157, Asylee under 8 U.S.C. § 1158, or be eligible to obtain required authorizations from the U.S. Department of State.

🏢 Summary: Technical Account Manager role focused on supporting enterprise customers using Varicent’s Sales Planning platform through implementation, optimization, training, and ongoing technical guidance. The position involves customer success planning, data analysis, troubleshooting, and configuration of SaaS solutions while managing a portfolio of clients. Candidates are expected to have strong SQL, database, and analytics expertise along with extensive hands-on experience with Varicent Sales Planning tools. 🗂️ Requirements: 7+ years in IT consulting or enterprise software implementation, Hands-on experience with Varicent Sales Planning Tool, Bachelor’s degree in technical field or related business discipline, Experience with query-based languages, Experience with relational databases, Strong SQL and data manipulation skills, Advanced Microsoft Excel skills, Experience gathering and interpreting requirements, Ability to configure Varicent solutions, Strong troubleshooting and optimization skills 📃 Skills: SQL, Excel, Databases, SaaS, Varicent, Analytics, Reporting, Troubleshooting, Configuration, Data 🏢 Description: Varicent's Customer Success team is seeking a Technical Account Manager with a strong analytical mindset and focus on data. The role partners with a portfolio of customers to achieve long-term goals, develop strong relationships, support technical needs, encourage feature adoption, optimize models, and facilitate extension of existing VIP agreements. This role supports clients throughout every stage of their software lifecycle journey. Extensive hands-on experience with Varicent's Sales Planning tool is required. What You'll Do: - Act as a trusted expert and specialist managing and nurturing a designated client portfolio - Facilitate Sales Planning training for employees, partners, and customers in virtual and in-person group settings - Review the impact of new features and fixes against customer organizational needs - Assist in configuring Varicent-specific solutions based on customer requirements - Generate and communicate monthly performance and support metric reports - Analyze usage data and metrics to identify remedial actions - Help implement remedial actions for proactive maintenance - Troubleshoot errors, bugs, and technical hurdles while advising on optimization best practices - Identify growth opportunities and collaborate with teams to support sustainable project and product growth - Participate in Success Planning Workshops to drive Customer Success initiatives - Work with internal stakeholders to review change management processes and propose improvements What You'll Bring: - At least 7 years of experience in IT Consulting or Enterprise Software Implementation - Experience with Varicent's Sales Planning Tool is required - Bachelor’s degree or higher in a technical field or related business discipline - Experience with query-based languages and relational databases - Strong technical data skills including SQL, data manipulation, and Microsoft Excel - Strong time management and business communication skills - Experience gathering and interpreting requirements and matching them with product capabilities - Ability to understand customer needs throughout the software lifecycle - Ability to work independently with minimal oversight - Adaptability to evolving and changing processes - Preferred: Hands-on experience administering, implementing, or supporting Varicent software products Success Outcomes 1–3 Months: - Become familiar with company culture, policies, and internal systems - Complete training and onboarding - Learn available information sources - Begin client and Customer Success Manager introductions - Participate in team meetings and events 4–6 Months: - Manage clients with increasing independence while adhering to the VIP program - Prioritize work effectively and demonstrate problem resolution, growth, and adaptability 7 Months and Beyond: - Manage a full client portfolio - Perform all Technical Account Manager duties, including Annual Health Checks after 12 months Compensation and Benefits: - Estimated annual base salary range: $92,300 – $121,000 USD - Bonus and commission opportunities for eligible roles - Comprehensive medical, dental, and vision coverage - Paid time off and public holidays - Volunteer Days and Ignite Days for learning and development - Retirement plans and tuition assistance - Remote and hybrid work flexibility options

🏢 Summary: Account Manager role focused on renewing and expanding mid-market client accounts for an AI-powered accounting workflow platform. The position involves managing the full sales renewal lifecycle, collaborating with Customer Success and Sales teams, and driving customer growth using consultative sales methods and CRM tools. Hybrid work arrangement with travel requirements and commission eligibility. 🗂️ Requirements: 2+ years of software sales experience, B2B sales experience, Experience with consultative or solution-based sales methodology, Experience in inside or outside sales models, Ability to manage full sales and renewal lifecycle, Experience with CRM and opportunity management systems, Proficiency with Salesforce.com, Proficiency with Microsoft Office, Ability to forecast and manage sales pipeline, Strong communication skills with senior stakeholders, Ability to meet monthly and quarterly sales targets, BA/BS or equivalent experience 📃 Skills: Salesforce, Outreach, CRM, Microsoft, B2B, SaaS 🏢 Description: The Account Manager will be joining a fast-growing team to help expand and renew the client base for an AI Accounting Transformation solution. This role is responsible for applying an understanding of products, sales methodology, processes, and prospecting techniques to the customer base while working closely with the Customer Success team to maintain renewals and customer satisfaction. This role requires working in office 3 days per week, subject to business needs. Visa sponsorship is not available at this time. What You'll Do: - Lead and grow a book of business for existing mid-market clients, proactively identifying opportunities to expand partnerships within the customer base. - Work cross-functionally with Customer Success, Sales Engineering, and Sales Operations teams. - Manage the full lifecycle renewal process, ensuring on-time growth and customer expansion in partnership with the CSM team. - Maintain accurate and up-to-date forecasts in Salesforce.com. - Provide sales management with reports on sales activities and projects. - Act as a market expert by researching competitors and communicating the value proposition effectively. - Manage and maintain accurate renewal opportunities and account information within Salesforce.com. - Achieve or exceed monthly and quarterly targets. - Navigate and resolve roadblocks by identifying stakeholders, building relationships, coordinating internal resources, and executing service agreements. - Travel up to 30% within the assigned territory. - Handle additional projects as assigned. What You'll Bring: - 2+ years of demonstrated successful software sales experience, preferably B2B. - Knowledge of FloQast or close management software is highly desired. - Experience using consultative, solution-based sales methodologies. - Proven success in inside or outside sales models. - Strong communication skills with senior-level stakeholders via phone, email, and video. - Proven resilience and ability to meet or exceed sales targets. - Experience uncovering business pain points and developing trusted client relationships. - Proficiency with Microsoft Office products and online collaboration tools. - Experience with CRM and opportunity management systems, preferably Salesforce.com and Outreach. - Ability to develop, manage, and accurately forecast a robust pipeline. - BA/BS or equivalent experience preferred. Compensation and Benefits: - Base pay range: $90,000-$120,000 plus commission eligibility. - Benefits include Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and Employee Stock Program participation.