Legal Document Specialist (San Antonio, TX)

🏢 Summary: Full-time Legal Document Specialist role focused on preparing, editing, and ensuring compliance of service of process affidavits and e-filing documents for law firms and pro se parties. The position requires strong legal documentation experience, attention to detail, and knowledge of state and federal filing requirements. Offers hourly pay with overtime eligibility and comprehensive benefits. 🗂️ Requirements: Experience as paralegal or legal assistant, Experience drafting and reviewing legal documents, Knowledge of state and federal service of process regulations, Familiarity with e-filing procedures, Strong proofreading and editing skills, Ability to ensure legal compliance, Ability to manage multiple tasks and meet deadlines 📃 Skills: EFiling, LegalDocumentation, Affidavits, Proofreading, Editing, Compliance, MicrosoftOffice 🏢 Description: Position Overview We are seeking a Legal Document Specialist with a legal or paralegal background to support the team in the creation, editing, and preparation of affidavits of service and nonservice for law firms and pro se parties. This role is essential to ensuring legal compliance and the highest level of accuracy in service of process and e-filing operations. The ideal candidate will bring expertise in legal documentation, a keen attention to detail, and a thorough understanding of legal language, ensuring affidavits are precise, compliant, and delivered on time. This is an excellent opportunity for individuals with legal assistant, paralegal, or law firm experience who thrive in fast-paced environments. Key Responsibilities Prepare and Edit Legal Affidavits: - Draft, review, and edit service of process affidavits for accuracy, completeness, and legal compliance. - Ensure all affidavits meet state and federal guidelines. Quality Assurance: - Conduct meticulous reviews of legal documents to ensure accuracy in spelling, grammar, and content. Compliance Oversight: - Ensure all documents are fully compliant with legal standards, including state-specific filing requirements and procedural guidelines. E-Filing: - Prepare and finalize certain affidavits for electronic filing, ensuring proper formatting and accuracy. Collaboration: - Work closely with legal teams, process servers, and other departments to maintain efficient workflows and meet deadlines. Adaptability: - Stay current with evolving legal procedures and process changes, adapting quickly to new technologies and methods. Qualifications - Prior experience working as a paralegal, legal assistant, or in a similar legal environment. - Strong background in preparing, editing, and reviewing legal documents such as affidavits, legal briefs, or similar materials. - Familiarity with state and federal legal guidelines related to service of process and e-filing. - Exceptional editing and proofreading skills with a focus on accuracy and legal precision. - Demonstrated ability to manage multiple tasks with a high degree of organization and responsibility. - Consistently professional, courteous, and responsive in all communications. - Ability to problem-solve and proactively address issues before escalation. - Bachelor's degree or paralegal certification is preferred but not required. Compensation & Benefits - Hourly Pay: $21 - $23 per hour, plus overtime based on experience. - Eligible to participate in the company bonus plan. - Medical, dental, vision, disability insurance, and 401(k) available. - Flexible paid time off and holiday policies. - Necessary equipment provided. - A full 8 hours of actual work time (excluding lunch breaks) is expected each workday. E-Verify This company participates in E-Verify.

🏢 Summary: Full-time Server Acquisition Specialist role focused on owning contractor supply acquisition within a geographic territory, expanding and activating a network of independent process servers. The position combines outbound recruiting, contractor relationship management, rate negotiation, and data-driven performance tracking. It requires strong pipeline ownership and use of business intelligence tools to optimize marketplace coverage and efficiency. 🗂️ Requirements: 2+ years in customer-facing role (sales, operations, recruiting, or acquisition), Experience in fast-paced, high-growth environment, Ability to manage outbound pipeline and meet weekly targets, Experience handling high-volume phone communication, Data analysis and metric tracking capability, Ability to negotiate rates with contractors, Territory ownership and independent work management 📃 Skills: Omni, Dashboards, DataAnalysis, Reporting, OutboundRecruiting, PipelineManagement, RateNegotiation, BusinessIntelligence 🏢 Description: About Proof Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. The platform connects law firms with process servers and enables electronic court filing through a technology-driven system that automates document ingestion, compliance, real-time job matching, and integrations with leading legal software. Proof delivers over 60,000 documents per month through a network of approximately 2,000 contracted process servers. Position Overview We're looking for a motivated Server Acquisition Specialist with a bias for action to join our Marketplace Supply team. This role sits at the intersection of supply strategy and marketplace efficiency. You will own supply acquisition for an assigned geographic territory, ensuring coverage keeps pace with customer demand, expanding the network of independent contractor process servers, and helping newly activated contractors get up and running successfully on the platform. Key Responsibilities Territory Ownership — Sourcing and Qualification - Own the end-to-end acquisition process for your assigned territory. - Build and maintain a steady pipeline of qualified independent contractors. - Identify, target, and engage prospective contractors through direct outreach, industry networks and associations, online platforms, and social media. - Qualify and vet candidates based on experience level, regional knowledge, and industry standards. - Negotiate and set custom rates with contractors. - Stay current on regional market dynamics, competitor activity, and operating nuances. - Re-engage contractors who have left the platform. Cross-Territory Recruiting Support - Support other Server Acquisition Specialists in high-need markets. - Help close urgent territory gaps affecting customer experience. Inbound & Relationship Management - Manage high volume of inbound calls and messages from contractors and prospects. - Serve as a responsive and professional point of contact. New-to-Proof Activation - Conduct structured outreach to newly activated contractors. - Gather and organize feedback on barriers to early engagement. - Help contractors overcome obstacles to successfully use the platform. Data Analysis and Reporting - Use business intelligence tools (such as Omni) to monitor acquisition metrics and build dashboards. - Track territory metrics including Server Acquisition Cost and job conversion to assigned work. - Monitor coverage, take rate, and time-to-assign. - Report regularly to management with actionable insights. Qualifications - 2+ years of experience in a customer-facing role such as sales, operations, recruiting, or acquisition, ideally in a fast-paced, high-growth environment. - Comfortable spending much of the day making and taking calls. - Excellent communication and interpersonal skills. - Ability to make firm decisions when necessary. - Analytical mindset with ability to interpret data and make data-driven decisions. - Ability to independently manage pipeline and meet outbound and qualification targets. Role & Benefit Details - Full-time, salaried position. - Compensation: $55,000–$65,000 based on experience, eligible for company bonus plan. - Medical, dental, vision, disability, and 401k available. - Flexible time off and paid holidays. - Two work-from-home days per month. - Equipment provided. - On-site, in-office position located in the Detroit, MI area. E-Verify This company participates in E-Verify.

🏢 Summary: Full-time Operations Manager role leading a client service delivery team in a legal-tech environment, focused on KPI ownership, team leadership, operational quality, and client experience. The position involves managing specialists, handling escalations, improving workflows, and using data-driven decision making in SLA-driven operations. The role includes health benefits, flexible time off, and an $80k–$100k salary range. 🗂️ Requirements: 4+ years of operations experience, 2+ years of direct team management experience, Experience in service-delivery, legal services, or SLA-driven environments, Experience managing team KPIs and operational improvements, Performance management experience, Excel proficiency, Experience with BI tools, Strong analytical skills, Strong written and verbal communication skills, Availability for full-time in-person work, Availability during business hours with flexibility for escalations 📃 Skills: Excel, Omni, Looker, Slack, Spreadsheets 🏢 Description: ABOUT PROOF Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers. ROLE OVERVIEW The Operations Manager runs a service-delivery team end-to-end — directly managing Specialists, and accountable for the team's KPIs, client experience, and people development. The defining shift from Senior Specialist to Manager is people leadership; everything else in this role is downstream of doing that well. The role is evaluated against Proof's competency framework, organized into three areas: Execution & Quality, Technical Expertise, and Communication & Collaboration. COMPETENCY FRAMEWORK Execution & Quality - Critical Thinking & Problem Solving: Diagnose at the team and workflow level — distinguish one-off issues from systemic ones. Decide under uncertainty and document reasoning so calls are auditable. Own root-cause analysis through to verification. Escalations come with a recommendation. - Inquisitive: Ask why your team's metrics moved, not just whether they hit. Pull threads on weak signals before they become problems. - Proactive: Anticipate problems before they hit — capacity, volume spikes, client risk, talent gaps — and bring them up with proposed fixes, not just warnings. - Resourceful: Solve with what you have. Build team-level fixes that don't require new budget or new tools. Leverage peers and other teams effectively to unblock your team. - Owner Mindset: Held accountable for the team's KPIs, people, and escalations. Surface blockers with proposed solutions. - Customer-Service Focused: Accountable for the client experience your team delivers; hitting SLA is the floor, client outcomes are the bar. Operations point of contact for assigned strategic clients. Build operational empathy on the team. - Responsible / Reliable: Do what you say you're going to do; the team plans against your commitments. Own mistakes without deflection. Close loops without being chased. - Flexible / Adaptable: Translate organizational change into clear team direction within days, not weeks. Stay steady during incidents and reorganizations — the team's stress tracks below your own. - Attention to Detail: Held accountable for the team's escape rate. Own the QA program: what gets checked, how often, by whom. Spot quality drift in trend data before it shows up in client complaints. Technical Expertise - Computer Proficient: Fluent in the team's full tool stack — Proof platform, Omni, spreadsheets, Slack workflows. Set the standard for tool fluency on the team. - Data Acumen: Fluent in Omni and Excel; pull and act on team-level data without waiting for someone to build the report. Define and track KPIs that matter; push back on vanity metrics. Present data clearly to leadership and the team. - Legal Document Knowledge: Accountable for the team's compliance with service-of-process and affidavit requirements. Partner with Legal Operations on ambiguous interpretations. - Service Specialist Craft: Accountable for the team's research and craft quality — not personally executing the hard cases. Own the team's server-network relationships and the pricing/assignment framework. Coach Specialists through their hardest interactions. Communication & Collaboration - Mentorship & People Leadership: Directly manage Specialists; own hiring, onboarding, performance reviews, coaching, promotions, PIPs, and terminations. Run bi-weekly 1:1s with Senior Specialists and monthly 1:1s with team members. Develop at least one Senior Specialist toward the next level at all times. - Effective Communication: Set the communication standard for your team. Deliver hard feedback directly. Handle high-stakes client escalations end-to-end. Document decisions so the team can operate without you in the room. - Collaborative: Build strong relationships with peer Managers in CS, Sales, Product, and Marketplace. Resolve cross-team friction at your level. Treated as a thought partner, not just an executor. - Approachable: The team — and people from other teams — bring problems to you early because you're seen as steady and fair. Available without becoming a bottleneck. WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS) - Team SLA attainment and quality metrics are stable or improving across 3+ consecutive quarters - At least one Senior Specialist is on a documented development plan toward the next level - Client escalations are trending down; root-cause patterns are being addressed systemically - Cross-functional partners describe you as a thought partner, not just an executor - The team operates predictably during your time off — the systems hold it together, not your direct involvement QUALIFICATIONS - 4+ years of operations experience with 2+ years directly managing a team; service-delivery, legal services, or regulated/SLA-driven environments preferred - Demonstrated track record of owning and improving team KPIs — you can talk concretely about what you changed and what moved - Direct performance management experience: hiring, coaching, PIPs, terminations - Strong analytical skills; comfortable in Excel and a BI tool (Omni, Looker, or similar) without analyst support for routine questions - Excellent written and verbal communication; comfortable representing Operations in front of clients and cross-functional leadership - Knowledge of service of process or legal services regulations a plus; NY rules a plus ROLE DETAILS - Full-time, in-person, Southfield office - Must be available during normal business hours, with flexibility for escalations and coverage needs outside of them - Health benefits including vision and dental; flexible time off - Salary Range $80-$100k E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

🏢 Summary: Entry-level digital document processing role focused on classifying, validating, and processing scanned documents with high accuracy in a production environment. The position requires strong data entry skills, attention to detail, and adherence to SLAs, compliance standards, and confidentiality policies. Offers career growth, learning opportunities, and a comprehensive benefits package. 🗂️ Requirements: High school diploma or equivalent, High-volume data entry experience, Fast and accurate alphanumeric typing skills, Strong attention to detail, Ability to work in a production environment, Ability to meet or exceed deadlines, Compliance with SLAs, regulations, and company policies, Ability to maintain confidentiality and data privacy 📃 Skills: DataEntry, Typing, Alphanumeric, DocumentImaging, Scanning, QualityControl, SLA, DataProcessing 🏢 Description: Digital Document Specialist Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership The ideal candidate will: - Have a minimum high school diploma or equivalent. - Possess strong attention to detail and high-volume data entry experience. - Demonstrate fast, accurate alpha-numeric typing skills. - Be comfortable working in a production environment and with technology. - Show willingness to adapt and learn new technologies. - Take initiative and pride in their work. - Thrive in a team environment and be motivated by results. - Be capable of meeting or exceeding deadlines. - Have familiarity with document imaging software (desired but not required). Key responsibilities include: - Classifying scanned documents by checking form fields and inputting information into pre-defined fields. - Ensuring the quality of scanned documents. - Processing documents while maintaining accuracy as guaranteed in client Service Level Agreements (SLAs). - Matching corresponding paperwork to accounts and applying appropriate business rules. - Adhering to all governmental regulations and company policies and procedures. - Protecting organizational assets and maintaining privacy and confidentiality. - Upholding ethical standards and complying with business principles. - Assisting in other operational areas as needed. WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: A work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: A variety of recognition programs for all levels of employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

🏢 Summary: Senior leadership role overseeing and scaling the Operations function for a legal technology platform, managing Operations Managers and driving SLA, quality, compliance, and process improvements. The position focuses on building operational frameworks, metrics, automation standards, and cross-functional collaboration in a high-growth service-delivery environment. Full-time in-person role in Southfield with benefits, bonus eligibility, and leadership responsibility across operational strategy and execution. 🗂️ Requirements: 7+ years of operations experience, 2+ years managing managers, Experience owning and improving function-level KPIs at scale, Strong analytical and structured-thinking skills, Executive-level communication skills, Experience in high-growth, service-delivery, or regulated industries, Bachelor’s degree in Business, Operations, or related field, Availability during normal business hours with flexibility for escalations, Ability to work full-time in-person in Southfield office 📃 Skills: Operations, KPIs, SLA, QA, Compliance, Automation, Reporting, Analytics, Lean, SixSigma 🏢 Description: ABOUT PROOF Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers. ROLE OVERVIEW The Senior Operations Manager runs the Operations function, not a team within it. You manage 3–5 Operations Managers and own the operating model itself: how Operations is structured, what it measures, how it makes decisions, and how it scales. Your job is to make your Managers successful — not to do their jobs. Operations runs predictably through growth, change, and pressure because the system you've built holds it together. COMPETENCY FRAMEWORK Execution & Quality • Function-Level Outcomes: Own SLA, quality, productivity, cost, and retention across all teams. When the function misses, you own the diagnosis and the fix. • Service Model Design: Design the service model (tiering, response standards, escalation) and deliver against it at scale. Serve as operations executive sponsor for enterprise clients; participate in QBRs. • Problem Prioritization: Identify and prioritize the highest-leverage operational problems; kill work that doesn't move the needle. Diagnose systemic issues — capacity, structure, incentives, tooling — and drive multi-quarter solutions. • Anticipation & Prevention: Anticipate second- and third-order effects of change. Drive initiatives that prevent next year's problems, not just fix this quarter's. • Capacity Building: Build capacity without proportional investment. Make deliberate choices about what to build internally vs. source from Product or vendors. • QA Framework Ownership: Own the QA framework across teams: escape rate, audit posture, defect rate, billing accuracy. Set and enforce the standard for what 'good' looks like. • Organizational Resilience: Build an operations function that absorbs growth, M&A, regulatory change, and strategic pivots without breaking SLAs. Model composure under sustained pressure. Technical Expertise • Metrics Framework: Own the Operations metrics framework: what we measure, what 'good' looks like, and what triggers action. Build executive reporting where numbers are right, narrative is honest, and recommendations are specific. • Tool Standards: Set tool fluency standards across teams. Partner with Product on the tool roadmap. Don't tolerate manual workarounds that should be automated. • Compliance Interpretation: Own the compliance interpretation framework; partner with Legal Operations on a defensible standard. Ensure operational adherence to legal, regulatory, and contractual requirements across service of process and court filing. • Server Partnership Model: Own the server partnership model: selection, development, escalation, and retirement. Own the pricing and assignment model at the function level. The function's reputation in the server network is a strategic asset. Communication & Collaboration • Manager Development: Manage 3–5 Operations Managers. Own leadership development, succession planning, manager training, and performance calibration. Make the call on hiring, promotions, PIPs, and terminations. The strength of the Manager bench is the primary measure of this role. • Management Standards: Set the management standard — 1:1s, performance conversations, coaching, team rhythms — and audit adherence. Create an environment where Managers make decisions, take risks, and learn from mistakes without thrashing. • Communications Operating Model: Set the communication operating model across Operations: cadences, escalation paths, written standards, executive reporting. Own the narrative on operational performance — what's working, what isn't, and what you're doing about it. • Cross-Functional Leadership: Own the cross-functional operating model for how Ops works with CS, Sales, Product, Marketplace, and Legal. Bring problems with proposed solutions. Be credible in front of senior leadership, enterprise clients, and the operations floor. • Culture & Visibility: Build a culture where people raise issues without fear. Be available to skip-level reports without undermining Managers. Be visible enough that Specialists know who you are and what you stand for. WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS) • Operations meets or exceeds SLA, quality, and cost targets across all teams, with measurable improvement on at least two • A documented operating rhythm, metrics framework, and escalation model are in place and followed without your active enforcement • At least one Operations Manager is developed to credibly backfill your role on an interim basis • Executive leadership describes Operations as a strategic partner — not a function to be managed • You've identified the next 2–3 structural changes required for the next year of growth and built the plan to get there QUALIFICATIONS • 7+ years of operations experience, including 2+ years managing managers; high-growth, service-delivery, or regulated-industry experience strongly preferred • Demonstrated track record owning function-level KPIs at scale and materially improving them • Proven people leadership experience • Strong analytical and structured-thinking skills • Excellent executive communication skills • Experience in legal services, service of process, regulated operations, or complex service-delivery environments strongly preferred • Bachelor’s degree in Business, Operations, or related field • Advanced degree or Lean/Six Sigma certification is a plus ROLE DETAILS • Full-time, in-person, Southfield office • Must be available during normal business hours, with flexibility for escalations and coverage needs outside of them • Two work-from-home days per month • Health benefits including vision and dental • Flexible time off • Salary range: $120,000–$140,000 depending on experience • Eligible to participate in company bonus plan E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

🏢 Summary: Full-time onsite Client Services Associate role supporting mailroom operations, office services, inventory management, hospitality, and reception functions in a fast-paced workplace environment. The position focuses on maintaining smooth daily operations, handling shipping and receiving tasks, supporting meeting spaces, and delivering professional customer service. 🗂️ Requirements: High School Diploma or equivalent, 1+ year experience in customer service, office support, or similar role, Strong communication skills, Strong multitasking skills, Ability to learn new systems and processes, Professional appearance and demeanor, Ability to lift and move 40–60 lbs, Ability to operate common office equipment 📃 Skills: Mailroom, Logistics, Inventory, Shipping, Receiving, Reception, Hospitality, Printers, Warehouse, Tracking 🏢 Description: Client Services Associate We're hiring! If you're a people-focused, detail-oriented professional who enjoys keeping an office running smoothly, this role is for you. We're seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors. Quick Facts - Full-time onsite role - Compensation range: $18–$20 USD About the Role As a Client Services Associate, you'll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage. This position is ideal for someone who excels in a fast-paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace. What You'll Do Mailroom Operations - Receive, sort, and distribute all inbound mail and packages - Process outbound mail, shipments, and tracking documentation - Maintain accurate chain-of-custody records - Notify employees of incoming deliveries and coordinate pickup Warehouse & Logistics - Perform shipping and receiving tasks for supplies, materials, and equipment - Verify packing slips, inspect shipments, and report discrepancies - Organize and maintain warehouse areas for cleanliness and efficiency - Load/unload items using proper safety techniques Office Operations - Monitor and restock office supplies - Ensure printers/MFDs are functional and stocked - Keep the Business Service Center neat and organized - Submit and follow up on work orders Inventory & Supplies - Monitor stock levels of office and warehouse supplies - Replenish inventory and support ordering when needed - Keep storage areas neat and labeled for easy access Hospitality & Facilities Support - Set up meeting and conference rooms - Support pantry, barista, or kitchen areas - Perform light cleaning and maintenance tasks - Assist with internal office moves Reception & Customer Support - Provide backup front desk/reception coverage - Deliver friendly, professional service to employees and guests - Handle sensitive or urgent requests with discretion What You Bring - High School Diploma or equivalent - 1+ year of experience in customer service, office support, or similar preferred - Strong communication and multitasking skills - A proactive, solutions-oriented mindset - Comfort learning new systems and processes - Professional appearance and demeanor Physical Requirements - Ability to lift/move 40–60 lbs - Frequent walking, bending, standing, and light manual activity - Ability to operate common office equipment Why You'll Love Working With Us - Supportive team culture - Opportunities to learn and grow - A role with high visibility and daily impact - A chance to be the go-to person who keeps everything running smoothly Benefits - Medical, Dental, Vision - HCFSA, DCFSA, HSA - Commuter Transit and Parking - Supplemental Life Insurance - Accident Insurance - Critical Illness - Hospital Indemnity - Legal Program - Identity Theft Protection - Pet Discounts and Pet Insurance - Group Home and Auto Insurance - Employee Assistance Program - Short Term Disability - Life Insurance - Education Discounts - 401k with matching - Entertainment Discounts - Paid Time Off

🏢 Summary: The Mailroom Associate supports daily mail, shipping, document services, and workplace operations to ensure smooth and efficient office functionality. The role involves handling incoming and outgoing shipments, operating document equipment, and providing workplace and customer service support. It requires strong organizational skills, basic technical proficiency, and the ability to manage physical tasks in a fast-paced environment. 🗂️ Requirements: High School Diploma or equivalent, Minimum 2 years experience in mailroom, office services, shipping/receiving, logistics, or customer service, Experience with package tracking and shipping systems, Working knowledge of multifunction devices (MFDs), Basic computer proficiency, Ability to lift and move packages up to 40 lbs., Ability to stand, walk, bend, kneel, and sit for extended periods 📃 Skills: Mailroom, Shipping, Logistics, Scanning, Imaging, MFD, Printing, Tracking, Computer, OfficeEquipment 🏢 Description: Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday–Friday | 7:30 AM – 4:30 PM Keep Workplace Operations Running Smoothly If you're organized, dependable, and enjoy keeping things moving behind the scenes, this role is for you. As a Mailroom Associate, you'll support daily mail, shipping, document services, and workplace operations that help employees stay productive and connected. From receiving critical deliveries to supporting office services, you'll play an important role in ensuring day-to-day operations run efficiently. Why This Role Matters Every package delivered, shipment processed, and document completed contributes to a seamless workplace experience. Your attention to detail and commitment to service help ensure employees have the resources and support they need to do their best work. What You'll Do Mail & Shipping Operations Receive, track, sort, and distribute incoming mail and packages Process outgoing mail and shipments Maintain shipment tracking and chain-of-custody records Respond to mail and package inquiries Document & Office Support Perform scanning, imaging, and basic copy/print services Operate and maintain multifunction devices (MFDs), including replenishing paper and toner Maintain an organized business service center Workplace Support Assist with meeting room setups and office moves Provide light facility support as needed Support additional operational tasks and cross-functional coverage Customer Service Deliver professional service in all interactions Build positive relationships with employees and internal teams Handle sensitive information with discretion and professionalism What You Bring Strong communication and customer service skills Excellent organization and attention to detail Ability to manage multiple priorities in a fast-paced environment Basic computer proficiency and ability to learn new systems Ability to work independently and as part of a team Qualifications High School Diploma or equivalent required 2+ years of experience in mailroom, office services, shipping/receiving, logistics, or customer service preferred Experience with package tracking and shipping systems preferred Working knowledge of multifunction devices (MFDs) preferred Physical Requirements Ability to lift and move packages up to 40 lbs. Ability to stand, walk, bend, kneel, and sit for extended periods Ability to operate office equipment and transport materials using carts Travel: None WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: We promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

🏢 Summary: Mailroom Associate role supporting daily mail, shipping, document services, and workplace operations to ensure smooth office functionality. Responsibilities include handling incoming and outgoing mail, operating multifunction devices, providing office support, and delivering professional customer service. This position requires strong organizational skills, basic technical proficiency, and the ability to manage physical tasks in a fast-paced environment. 🗂️ Requirements: High School Diploma or equivalent, 2+ years experience in mailroom, office services, shipping/receiving, logistics, or customer service, Experience with package tracking and shipping systems, Working knowledge of multifunction devices (MFDs), Basic computer proficiency, Ability to lift and move packages up to 40 lbs., Ability to stand, walk, bend, kneel, and sit for extended periods 📃 Skills: Mailroom, Shipping, Logistics, Scanning, Imaging, MFD, Tracking, Computer 🏢 Description: Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday–Friday | 7:30 AM – 4:30 PM Keep Workplace Operations Running Smoothly If you're organized, dependable, and enjoy keeping things moving behind the scenes, this role is for you. As a Mailroom Associate, you'll support daily mail, shipping, document services, and workplace operations that help employees stay productive and connected. From receiving critical deliveries to supporting office services, you'll play an important role in ensuring day-to-day operations run efficiently. Why This Role Matters Every package delivered, shipment processed, and document completed contributes to a seamless workplace experience. Your attention to detail and commitment to service help ensure employees have the resources and support they need to do their best work. What You'll Do Mail & Shipping Operations - Receive, track, sort, and distribute incoming mail and packages - Process outgoing mail and shipments - Maintain shipment tracking and chain-of-custody records - Respond to mail and package inquiries Document & Office Support - Perform scanning, imaging, and basic copy/print services - Operate and maintain multifunction devices (MFDs), including replenishing paper and toner - Maintain an organized business service center Workplace Support - Assist with meeting room setups and office moves - Provide light facility support as needed - Support additional operational tasks and cross-functional coverage Customer Service - Deliver professional service in all interactions - Build positive relationships with employees and internal teams - Handle sensitive information with discretion and professionalism Qualifications - High School Diploma or equivalent required - 2+ years of experience in mailroom, office services, shipping/receiving, logistics, or customer service preferred - Experience with package tracking and shipping systems preferred - Working knowledge of multifunction devices (MFDs) preferred Physical Requirements - Ability to lift and move packages up to 40 lbs. - Ability to stand, walk, bend, kneel, and sit for extended periods - Ability to operate office equipment and transport materials using carts Travel: None What We Offer Career Growth: Opportunity to learn new skills and explore career advancement. Learning & Development: Ongoing training and development programs. Recognition Programs: Recognition initiatives for employees at all levels. Benefits: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts and Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

🏢 Summary: Role focused on developing and enhancing enterprise document management systems to improve collaboration and support digital transformation initiatives. Responsibilities include building integrations, automation workflows, security controls, and optimizing search and database performance across cloud and on-prem environments. The position also involves scripting, troubleshooting, and ensuring compliance in regulated environments. 🗂️ Requirements: Strong experience with enterprise document management systems (xECM, M-Files, SharePoint), Proficiency in API development and integrations (REST, SOAP, JSON), Programming skills in Python, PowerShell, JavaScript, Java or C#, Strong SQL expertise and database optimization experience, Knowledge of security practices in regulated environments, Experience with cloud or on-prem deployments (AWS, SQL Server) 📃 Skills: SharePoint, AODocs, M-Files, xECM, REST, SOAP, JSON, Python, PowerShell, JavaScript, Java, C#, SQL, AWS, SQLServer, GDPR, ERP, Salesforce, SuccessFactors 🏢 Description: Summary We are looking for a skilled developer to join our document management team. The primary goal of this role is to enhance collaboration and streamline document management within the organization, aligning with our digital transformation journey. Responsibilities: Develop, customize, and maintain document management applications (e.g., SharePoint, AODocs, M-Files). Design and implement API integrations between content platforms and enterprise systems (e.g., SuccessFactors, ERP, Salesforce). Build automation workflows for document lifecycle management (creation, classification, archival, retention). Implement security and compliance controls (access management, audit trails). Optimize search engine functionality (indexing, metadata management). Develop scripts and utilities using Python, PowerShell, and JavaScript for operational task automation. Support cloud/on-prem deployments and updates (AWS, SQL server). Troubleshoot incidents, ensuring system stability. Assist in ensuring data security and compliance with regulations like GDPR. Identify enhancements for the application environment. Participate in digital transformation projects. Key Requirements: Strong experience with enterprise document/content management systems (e.g., xECM, M-Files, SharePoint). Proficiency in API development and integrations (REST, SOAP, JSON). Programming/scripting skills: Python, PowerShell, JavaScript, Java or C#. SQL expertise and database optimization experience. Knowledge of security practices for regulated environments. Nice to Have: Degree in computer science, information technology, or related field. Master’s degree (with Information/Content management focus). Experience in regulated industries. Familiarity with workflow automation tools. Knowledge of Agile/Scrum practices. Other Details: Location: Pune Work Model: Hybrid (3 days in office) Work Hours: CET Time Zone (9 hours) Note NP :- 15 days and immediate joiners only

🏢 Summary: Part-time District Data Entry Specialist responsible for same-day, high-accuracy entry of school events into GoFan HQ, including manual creation and CSV imports. The role focuses on maintaining strict data quality standards, validating event details, and coordinating with internal teams to ensure timely and error-free event publishing. This position requires strong technical proficiency with web-based tools, spreadsheets, and AI-assisted data processing. 🗂️ Requirements: Availability to work 27.5 hours per week, Monday through Friday within 9:00 AM – 5:00 PM EST window, Same-day, error-free data entry of event requests, Experience with web-based platforms, Proficiency in Google Sheets or Microsoft Excel, Ability to prepare and process CSV imports, Ability to self-review and validate data for accuracy and completeness, Experience managing and prioritizing a queue of requests, Clear written communication with internal teams 📃 Skills: GoFan, CSV, GoogleSheets, Excel, AI, ChatGPT, Claude, DataEntry, WebPlatforms 🏢 Description: We are seeking a detail-oriented and reliable District Data Entry Specialist to join our team on a part-time basis (27.5 hours per week, Monday through Friday). Shifts are 5.5 paid hours per day (plus a 30-minute unpaid lunch) and are assigned within the window of 9:00 AM - 5:00 PM EST; specific shift times may vary by assignment). This role is dedicated to accurately and promptly entering school events into GoFan HQ and via CSV imports based on incoming requests routed through our Customer Success and Support teams. Same-day entry and unwavering accuracy are the core expectations, as every event directly impacts school revenue, performance, and how schools are perceived within their communities. The Outcomes You’ll Deliver • Same-Day, Accurate Event Entry: Every event request received through Customer Success and Support is entered in GoFan HQ or processed via CSV import the same business day, fully reflecting each school’s specifications without error. • High-Quality Data Standards: Event records are consistently complete, correctly formatted, and self-reviewed before submission, minimizing downstream errors that affect ticketing availability, school revenue, or a school’s standing in their community. • Organized Request Management: Incoming event requests are tracked and processed systematically so no request is missed, duplicated, or left unresolved. • Proactive Issue Resolution: Unclear or incomplete request details are flagged immediately to the appropriate Customer Success or Support team member so issues are resolved without delaying entry. In this role, you can expect to Event Entry: • Create events manually in GoFan HQ based on specifications provided by schools via Customer Success and Support teams. • Process bulk event uploads via CSV import when applicable. • Validate all event details (dates, times, sport or activity type, ticketing structure, pricing, and event name) against school requirements prior to submission. • Correct and resubmit entries promptly based on feedback from internal teams. Quality Assurance: • Self-review every entry for completeness and accuracy before finalizing. • Adhere to established data entry standards and formatting guidelines. • Identify and resolve discrepancies or gaps in request information before proceeding with entry. Request Coordination: • Monitor and manage an ongoing queue of incoming event entry requests throughout the workday. • Communicate promptly with Customer Success and Support teams when requests are unclear or missing required details. • Prioritize same-day processing to ensure school events are live when needed. Tracking and Accountability: • Maintain a daily log of completed entries and open requests. • Proactively surface any backlog risks or volume spikes to your supervisor. To thrive in this role, you have Attention to Detail: • Exceptional accuracy in data entry with a zero-tolerance mindset for errors that impact school revenue or community events. • Consistent quality and care even across high-volume, repetitive tasks. Organizational Skills: • Ability to manage a queue of incoming requests and process them in a timely, systematic manner. • Self-directed with strong time management skills to work independently within a defined part-time schedule. Technical Proficiency: • Comfortable working in web-based platforms; prior experience with GoFan HQ or similar event management tools is a plus. • Familiarity with CSV file preparation and data import processes preferred. • Proficiency in Google Sheets or Microsoft Excel for organizing and formatting data. • Comfort using AI tools (e.g., ChatGPT, Claude, or similar) to efficiently interpret and process complex or inconsistently formatted schedules arriving from schools. Communication Skills: • Clear, timely written communication with internal teams when clarification is needed on a request. • Comfort asking questions rather than making assumptions, because accuracy always comes first. Why You'll Love Working Here Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions. This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve. Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team. The Benefits We Offer • Multiple medical insurance plans to choose from • Dental, vision, life and disability insurance • Employee Emergency Fund • Company equity (stock options) • Open PTO policy • 401K plan with company match • Hybrid/flexible work environment Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.