Server Acquisition Specialist

🏢 Summary: Full-time, in-office Legal Document/Intake Specialist role supporting law firms with process serving and document delivery operations. The position focuses on reviewing and processing legal documents, data entry, digital record management, and client communication in a fast-paced environment. Offers hourly pay, benefits, and the opportunity to contribute to efficient legal service operations. 🗂️ Requirements: High school diploma or GED, Ability to work on-site 5 days a week, Experience in general office or administrative work, Proficiency with basic computer systems, Familiarity with Microsoft Office (Word, Excel), Strong typing and accurate data entry skills, Ability to manage multiple tasks in a fast-paced environment, Strong organizational and time-management skills, Clear written and verbal communication skills, Professional demeanor with clients and legal professionals 📃 Skills: Microsoft, Word, Excel, DataEntry, DocumentManagement, Scanning, Imaging, OfficeSoftware 🏢 Description: Schedule: Monday - Friday | 9:30 AM - 5:00 PM Company Overview We're Proof, a high growth company in the legal tech industry founded in 2017. Our best-in-class legal services platform is trusted by over 3,000 law firms across the U.S. and serves countless pro se parties. Our core offerings, Service of Process and E-Filing, are designed to make legal services more accessible, efficient, and transparent. We are on track to double our business again this year and are looking for dedicated, detail-oriented professionals to join our team as we continue to scale. If you are passionate about transforming the legal industry and believe in making legal services more affordable and accessible to all, we invite you to join our mission-driven team. Position Overview We are a busy and growing legal services company supporting law firms with process serving and document delivery. We are looking for a reliable and detail-oriented Legal Document/Intake Specialist to help keep daily operations running smoothly. This role is ideal for someone who enjoys organization, working with legal documents, and supporting a fast-paced office environment. You will work closely with our internal team to ensure that they are supported. What You'll Do - Review and process legal documents for accuracy and completeness - Perform data entry to initiate, update, and close case files - Prepare, scan, image, and upload legal documents for law firm clients - Maintain organized digital records and case documentation - Communicate with law firms, customers, and contract process servers regarding case updates - Perform collection calls for past due balances when necessary - Provide professional and courteous customer service - Assist with general administrative and clerical duties to support office operations What You'll Bring - High school diploma or GED required - 2+ years of general office or administrative experience preferred - Comfortable using basic computer systems and office software - Familiarity with Microsoft Office (Word, Excel) - Strong typing and data entry accuracy - Ability to manage multiple tasks in a fast-paced environment - Strong organizational and time-management skills - Clear written and verbal communication skills - Professional demeanor when working with clients and legal professionals Work Environment This is an in-office position in a professional office setting. Employees in this role: - Work primarily at a computer workstation - Frequently use office equipment such as scanners, printers, and imaging systems - May occasionally move items weighing up to 10–25 pounds - Must be able to remain seated or stationary for extended periods while working on a computer - Must be located in the San Antonio metropolitan area with the ability to work from the office 5 days a week. Compensation and Benefits - Full-time, hourly position - $17 per hour, plus overtime - Medical, dental, vision, disability insurance, and 401K available - Flexible time off (paid planned and sick time, and paid holidays) - Equipment provided E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

🏢 Summary: Full-time Operations Manager role leading a client service delivery team in a legal-tech environment, focused on KPI ownership, team leadership, operational quality, and client experience. The position involves managing specialists, handling escalations, improving workflows, and using data-driven decision making in SLA-driven operations. The role includes health benefits, flexible time off, and an $80k–$100k salary range. 🗂️ Requirements: 4+ years of operations experience, 2+ years of direct team management experience, Experience in service-delivery, legal services, or SLA-driven environments, Experience managing team KPIs and operational improvements, Performance management experience, Excel proficiency, Experience with BI tools, Strong analytical skills, Strong written and verbal communication skills, Availability for full-time in-person work, Availability during business hours with flexibility for escalations 📃 Skills: Excel, Omni, Looker, Slack, Spreadsheets 🏢 Description: ABOUT PROOF Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers. ROLE OVERVIEW The Operations Manager runs a service-delivery team end-to-end — directly managing Specialists, and accountable for the team's KPIs, client experience, and people development. The defining shift from Senior Specialist to Manager is people leadership; everything else in this role is downstream of doing that well. The role is evaluated against Proof's competency framework, organized into three areas: Execution & Quality, Technical Expertise, and Communication & Collaboration. COMPETENCY FRAMEWORK Execution & Quality - Critical Thinking & Problem Solving: Diagnose at the team and workflow level — distinguish one-off issues from systemic ones. Decide under uncertainty and document reasoning so calls are auditable. Own root-cause analysis through to verification. Escalations come with a recommendation. - Inquisitive: Ask why your team's metrics moved, not just whether they hit. Pull threads on weak signals before they become problems. - Proactive: Anticipate problems before they hit — capacity, volume spikes, client risk, talent gaps — and bring them up with proposed fixes, not just warnings. - Resourceful: Solve with what you have. Build team-level fixes that don't require new budget or new tools. Leverage peers and other teams effectively to unblock your team. - Owner Mindset: Held accountable for the team's KPIs, people, and escalations. Surface blockers with proposed solutions. - Customer-Service Focused: Accountable for the client experience your team delivers; hitting SLA is the floor, client outcomes are the bar. Operations point of contact for assigned strategic clients. Build operational empathy on the team. - Responsible / Reliable: Do what you say you're going to do; the team plans against your commitments. Own mistakes without deflection. Close loops without being chased. - Flexible / Adaptable: Translate organizational change into clear team direction within days, not weeks. Stay steady during incidents and reorganizations — the team's stress tracks below your own. - Attention to Detail: Held accountable for the team's escape rate. Own the QA program: what gets checked, how often, by whom. Spot quality drift in trend data before it shows up in client complaints. Technical Expertise - Computer Proficient: Fluent in the team's full tool stack — Proof platform, Omni, spreadsheets, Slack workflows. Set the standard for tool fluency on the team. - Data Acumen: Fluent in Omni and Excel; pull and act on team-level data without waiting for someone to build the report. Define and track KPIs that matter; push back on vanity metrics. Present data clearly to leadership and the team. - Legal Document Knowledge: Accountable for the team's compliance with service-of-process and affidavit requirements. Partner with Legal Operations on ambiguous interpretations. - Service Specialist Craft: Accountable for the team's research and craft quality — not personally executing the hard cases. Own the team's server-network relationships and the pricing/assignment framework. Coach Specialists through their hardest interactions. Communication & Collaboration - Mentorship & People Leadership: Directly manage Specialists; own hiring, onboarding, performance reviews, coaching, promotions, PIPs, and terminations. Run bi-weekly 1:1s with Senior Specialists and monthly 1:1s with team members. Develop at least one Senior Specialist toward the next level at all times. - Effective Communication: Set the communication standard for your team. Deliver hard feedback directly. Handle high-stakes client escalations end-to-end. Document decisions so the team can operate without you in the room. - Collaborative: Build strong relationships with peer Managers in CS, Sales, Product, and Marketplace. Resolve cross-team friction at your level. Treated as a thought partner, not just an executor. - Approachable: The team — and people from other teams — bring problems to you early because you're seen as steady and fair. Available without becoming a bottleneck. WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS) - Team SLA attainment and quality metrics are stable or improving across 3+ consecutive quarters - At least one Senior Specialist is on a documented development plan toward the next level - Client escalations are trending down; root-cause patterns are being addressed systemically - Cross-functional partners describe you as a thought partner, not just an executor - The team operates predictably during your time off — the systems hold it together, not your direct involvement QUALIFICATIONS - 4+ years of operations experience with 2+ years directly managing a team; service-delivery, legal services, or regulated/SLA-driven environments preferred - Demonstrated track record of owning and improving team KPIs — you can talk concretely about what you changed and what moved - Direct performance management experience: hiring, coaching, PIPs, terminations - Strong analytical skills; comfortable in Excel and a BI tool (Omni, Looker, or similar) without analyst support for routine questions - Excellent written and verbal communication; comfortable representing Operations in front of clients and cross-functional leadership - Knowledge of service of process or legal services regulations a plus; NY rules a plus ROLE DETAILS - Full-time, in-person, Southfield office - Must be available during normal business hours, with flexibility for escalations and coverage needs outside of them - Health benefits including vision and dental; flexible time off - Salary Range $80-$100k E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

🏢 Summary: Full-time Legal Document Specialist role focused on preparing, editing, and ensuring compliance of service of process affidavits and e-filing documents for law firms and pro se parties. The position requires strong legal documentation experience, attention to detail, and knowledge of state and federal filing requirements. Offers hourly pay with overtime eligibility and comprehensive benefits. 🗂️ Requirements: Experience as paralegal or legal assistant, Experience drafting and reviewing legal documents, Knowledge of state and federal service of process regulations, Familiarity with e-filing procedures, Strong proofreading and editing skills, Ability to ensure legal compliance, Ability to manage multiple tasks and meet deadlines 📃 Skills: EFiling, LegalDocumentation, Affidavits, Proofreading, Editing, Compliance, MicrosoftOffice 🏢 Description: Position Overview We are seeking a Legal Document Specialist with a legal or paralegal background to support the team in the creation, editing, and preparation of affidavits of service and nonservice for law firms and pro se parties. This role is essential to ensuring legal compliance and the highest level of accuracy in service of process and e-filing operations. The ideal candidate will bring expertise in legal documentation, a keen attention to detail, and a thorough understanding of legal language, ensuring affidavits are precise, compliant, and delivered on time. This is an excellent opportunity for individuals with legal assistant, paralegal, or law firm experience who thrive in fast-paced environments. Key Responsibilities Prepare and Edit Legal Affidavits: - Draft, review, and edit service of process affidavits for accuracy, completeness, and legal compliance. - Ensure all affidavits meet state and federal guidelines. Quality Assurance: - Conduct meticulous reviews of legal documents to ensure accuracy in spelling, grammar, and content. Compliance Oversight: - Ensure all documents are fully compliant with legal standards, including state-specific filing requirements and procedural guidelines. E-Filing: - Prepare and finalize certain affidavits for electronic filing, ensuring proper formatting and accuracy. Collaboration: - Work closely with legal teams, process servers, and other departments to maintain efficient workflows and meet deadlines. Adaptability: - Stay current with evolving legal procedures and process changes, adapting quickly to new technologies and methods. Qualifications - Prior experience working as a paralegal, legal assistant, or in a similar legal environment. - Strong background in preparing, editing, and reviewing legal documents such as affidavits, legal briefs, or similar materials. - Familiarity with state and federal legal guidelines related to service of process and e-filing. - Exceptional editing and proofreading skills with a focus on accuracy and legal precision. - Demonstrated ability to manage multiple tasks with a high degree of organization and responsibility. - Consistently professional, courteous, and responsive in all communications. - Ability to problem-solve and proactively address issues before escalation. - Bachelor's degree or paralegal certification is preferred but not required. Compensation & Benefits - Hourly Pay: $21 - $23 per hour, plus overtime based on experience. - Eligible to participate in the company bonus plan. - Medical, dental, vision, disability insurance, and 401(k) available. - Flexible paid time off and holiday policies. - Necessary equipment provided. - A full 8 hours of actual work time (excluding lunch breaks) is expected each workday. E-Verify This company participates in E-Verify.

🏢 Summary: Senior leadership role overseeing and scaling the Operations function for a legal technology platform, managing Operations Managers and driving SLA, quality, compliance, and process improvements. The position focuses on building operational frameworks, metrics, automation standards, and cross-functional collaboration in a high-growth service-delivery environment. Full-time in-person role in Southfield with benefits, bonus eligibility, and leadership responsibility across operational strategy and execution. 🗂️ Requirements: 7+ years of operations experience, 2+ years managing managers, Experience owning and improving function-level KPIs at scale, Strong analytical and structured-thinking skills, Executive-level communication skills, Experience in high-growth, service-delivery, or regulated industries, Bachelor’s degree in Business, Operations, or related field, Availability during normal business hours with flexibility for escalations, Ability to work full-time in-person in Southfield office 📃 Skills: Operations, KPIs, SLA, QA, Compliance, Automation, Reporting, Analytics, Lean, SixSigma 🏢 Description: ABOUT PROOF Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers. ROLE OVERVIEW The Senior Operations Manager runs the Operations function, not a team within it. You manage 3–5 Operations Managers and own the operating model itself: how Operations is structured, what it measures, how it makes decisions, and how it scales. Your job is to make your Managers successful — not to do their jobs. Operations runs predictably through growth, change, and pressure because the system you've built holds it together. COMPETENCY FRAMEWORK Execution & Quality • Function-Level Outcomes: Own SLA, quality, productivity, cost, and retention across all teams. When the function misses, you own the diagnosis and the fix. • Service Model Design: Design the service model (tiering, response standards, escalation) and deliver against it at scale. Serve as operations executive sponsor for enterprise clients; participate in QBRs. • Problem Prioritization: Identify and prioritize the highest-leverage operational problems; kill work that doesn't move the needle. Diagnose systemic issues — capacity, structure, incentives, tooling — and drive multi-quarter solutions. • Anticipation & Prevention: Anticipate second- and third-order effects of change. Drive initiatives that prevent next year's problems, not just fix this quarter's. • Capacity Building: Build capacity without proportional investment. Make deliberate choices about what to build internally vs. source from Product or vendors. • QA Framework Ownership: Own the QA framework across teams: escape rate, audit posture, defect rate, billing accuracy. Set and enforce the standard for what 'good' looks like. • Organizational Resilience: Build an operations function that absorbs growth, M&A, regulatory change, and strategic pivots without breaking SLAs. Model composure under sustained pressure. Technical Expertise • Metrics Framework: Own the Operations metrics framework: what we measure, what 'good' looks like, and what triggers action. Build executive reporting where numbers are right, narrative is honest, and recommendations are specific. • Tool Standards: Set tool fluency standards across teams. Partner with Product on the tool roadmap. Don't tolerate manual workarounds that should be automated. • Compliance Interpretation: Own the compliance interpretation framework; partner with Legal Operations on a defensible standard. Ensure operational adherence to legal, regulatory, and contractual requirements across service of process and court filing. • Server Partnership Model: Own the server partnership model: selection, development, escalation, and retirement. Own the pricing and assignment model at the function level. The function's reputation in the server network is a strategic asset. Communication & Collaboration • Manager Development: Manage 3–5 Operations Managers. Own leadership development, succession planning, manager training, and performance calibration. Make the call on hiring, promotions, PIPs, and terminations. The strength of the Manager bench is the primary measure of this role. • Management Standards: Set the management standard — 1:1s, performance conversations, coaching, team rhythms — and audit adherence. Create an environment where Managers make decisions, take risks, and learn from mistakes without thrashing. • Communications Operating Model: Set the communication operating model across Operations: cadences, escalation paths, written standards, executive reporting. Own the narrative on operational performance — what's working, what isn't, and what you're doing about it. • Cross-Functional Leadership: Own the cross-functional operating model for how Ops works with CS, Sales, Product, Marketplace, and Legal. Bring problems with proposed solutions. Be credible in front of senior leadership, enterprise clients, and the operations floor. • Culture & Visibility: Build a culture where people raise issues without fear. Be available to skip-level reports without undermining Managers. Be visible enough that Specialists know who you are and what you stand for. WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS) • Operations meets or exceeds SLA, quality, and cost targets across all teams, with measurable improvement on at least two • A documented operating rhythm, metrics framework, and escalation model are in place and followed without your active enforcement • At least one Operations Manager is developed to credibly backfill your role on an interim basis • Executive leadership describes Operations as a strategic partner — not a function to be managed • You've identified the next 2–3 structural changes required for the next year of growth and built the plan to get there QUALIFICATIONS • 7+ years of operations experience, including 2+ years managing managers; high-growth, service-delivery, or regulated-industry experience strongly preferred • Demonstrated track record owning function-level KPIs at scale and materially improving them • Proven people leadership experience • Strong analytical and structured-thinking skills • Excellent executive communication skills • Experience in legal services, service of process, regulated operations, or complex service-delivery environments strongly preferred • Bachelor’s degree in Business, Operations, or related field • Advanced degree or Lean/Six Sigma certification is a plus ROLE DETAILS • Full-time, in-person, Southfield office • Must be available during normal business hours, with flexibility for escalations and coverage needs outside of them • Two work-from-home days per month • Health benefits including vision and dental • Flexible time off • Salary range: $120,000–$140,000 depending on experience • Eligible to participate in company bonus plan E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

🏢 Summary: Product Manager for a Biometric Platform responsible for building and scaling new biometric capabilities from concept to production within a digital identity platform. The role leads product roadmap, specifications, and scrum collaboration while ensuring compliance, security, and privacy standards. It requires strong technical expertise in biometrics, identity management, and privacy-preserving technologies. 🗂️ Requirements: 5+ years in product management or product marketing in technology, 3+ years as Product Owner in Scrum environment, Experience creating and deploying biometric solutions, Experience with privacy-preserving cryptographic techniques, Experience with identity management platforms, Strong technical background in engineering or product development, Experience working with cross-functional technical teams, Experience growing and scaling technology products 📃 Skills: Biometrics, Cryptography, Identity, Okta, Entra, Scrum, Agile, Roadmapping, Backlog, Compliance, InfoSec, Documentation 🏢 Description: About Prove As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn. Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together. Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team! Title: Product Manager Product Manager, Biometric Platform FLSA Status: Exempt Location: Remote USA, UK & Ireland As the Product Manager, Biometric Platform you will be responsible for creating a new set of capabilities in Prove’s platform, from 0 to 1. This role will initiate all product planning activities, including developing product roadmap as well as authoring product specifications and attending scrum meetings with your engineering partners, basically being the expert in Prove’s biometric stack across the organization. This individual works with cross functional teams including Finance, Technology, Data Engineering, Support, Compliance, Info Sec, Implementations, Operations and other Product Managers to ensure that Prove consistently delivers excellence to the identity market. Prove’s capabilities help users identify themselves to our customers with a high level of confidence while minimizing user experience friction. Biometrics supplement Prove’s overall goal of increasing trust across the internet, and our vision is to do so in a way that preserves user privacy. Key Responsibilities Manage & prioritize roadmap, partnering with leadership, technology, solutions, marketing, & sales/customer success Manage enhancements & partner with engineering to review backlog, story requirements, and ensure accurate and timely delivery Coordinate amongst the cross-functional pod that is responsible for creating, supporting and improving the Biometric Platform capabilities Identify and maintain full list of product configurations, including third party components and implementation details as well as publishing internal documentation Validating and reporting on the status and health of each capability Partner with Risk, Legal, Compliance, Information Security to ensure platform capabilities meet all necessary risk & regulatory requirements Partner with Technical writers as appropriate to ensure customer-facing documentation is up-to-date and clear Partner with Client Success to resolve client issues surrounding implementation, billing and, reporting Communicate effectively with internal stakeholders and set realistic expectations Performing other duties as assigned Qualifications and Experience 5+ years experience product management, product marketing, or equivalent experience in a technology context 3+ years of experience as a product owner in a scrum team in a fast-paced scaling environment Strong technical background, either from academic, engineering, or hands-on product development experience Experience with creating and deploying biometric capabilities Experience with privacy-preserving cryptographic techniques Experience with identity management platforms (Okta, Entra, etc.) Demonstrated track record crafting technical product positioning, messaging, content and programs Strong consensus and relationship-building skills, with experience marshaling resources across different functions of an organization Excellent time management skills, ability to multitask, prioritize, and detail-oriented Exceptional verbal and written communication skills Demonstrated experience growing an existing product and building new, valuable features Experience in a high growth startup with quickly expanding teams and aggressive revenue growth plans Experience in high growth /pre-IPO Technology companies is a plus. Promoting, maintaining and enhancing our cultural values of humility, passion, inclusion, and leadership Exhibiting a strong passion for learning our products and markets through in-house and external training The anticipated salary range for this role based on location is $165,000- $190,000 plus company bonus. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, geo-location and abilities, as well as internal equity and alignment with market data. Benefits & Perks for FTE Provers: Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan Modern Health for financial, mental, and physical wellness 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices) Unlimited Vacation and Flexible hours Comprehensive medical benefits for you and your family ❤️ Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement) Bottomless snacks & beverages for certain office locations Daily GrubHub stipend for lunch if coming into the office (US Offices) A great place to work and connect with other talented Provers like yourself! Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Equal Opportunity Employment:Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics Privacy & Data Protection:When you are applying for a job at Prove, we collect and use your personal information in the job application process. To understand more about how Prove uses your personal information, please see our Recruitment Privacy Policy on our website.