HR Generalist

🏢 Summary: Senior leadership role responsible for building and leading the entire quality and compliance function for pharmaceutical compounding and fulfillment operations. The position oversees regulatory compliance, inspection readiness, quality systems, QA/QC, internal audits, supplier quality, and continuous improvement initiatives. The role requires extensive experience in pharmaceutical quality leadership and deep knowledge of USP standards and regulatory requirements. 🗂️ Requirements: Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Biology, Engineering, or related field, 10+ years of pharmaceutical quality leadership experience, 5+ years leading quality teams, Strong knowledge of USP <795>, USP <797>, USP <800>, Strong knowledge of cGMP principles, Knowledge of State Board of Pharmacy regulations, Knowledge of DEA compliance requirements, Experience leading regulatory inspections, Experience developing quality systems from the ground up 📃 Skills: USP795, USP797, USP800, cGMP, CAPA, Deviation, ChangeControl, RiskManagement, Audit, QC, QA, DSCSA, FDA, DEA, NABP, OSHA, Lean, SixSigma, Microbiology, StabilityTesting, EnvironmentalMonitoring 🏢 Description: About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. The Head of Quality & Compliance is a senior leadership position responsible for building and leading a world-class quality organization from the ground up. This role partners across Operations, Production, R&D, Procurement, Engineering, and Executive Leadership to establish a culture of quality, compliance, and continuous improvement across compounding and fulfillment operations. Quality Leadership - Serve as the senior quality leader for all quality-related functions - Develop and execute the organization's quality strategy and roadmap - Establish a culture of quality, accountability, compliance, and continuous improvement - Partner with Operations, Production, R&D, Procurement, Engineering, and Executive Leadership Regulatory Compliance Ensure and maintain ongoing compliance with all applicable regulations and standards, including: - USP <795>, USP <797>, and USP <800> - State Board of Pharmacy and DEA regulations - FDA guidance documents and DSCSA requirements - NABP requirements, OSHA regulations, and Hazardous Drug handling requirements - Maintain inspection readiness at all times Inspection Readiness Program - Develop and lead a formal Inspection Readiness Program with mock inspections - Lead regulatory inspections and manage corrective and preventive actions (CAPAs) - Coordinate responses to State Boards of Pharmacy, NABP, DEA, FDA, and client audits Quality Systems Development Build and maintain comprehensive quality systems including: - CAPA, Deviation, Change Control, Risk Management, and Complaint Programs - Supplier Qualification, Training, and Annual Product Review Programs - Internal Audit, Quality Metrics, Document Control, and Batch Record Review Programs Quality Assurance - Oversee batch record review and release - Manage SOP lifecycle and governance - Approve investigations and CAPAs - Monitor quality trends and KPIs - Review environmental monitoring and facility performance - Lead product quality reviews Quality Control - Build and manage QC laboratories and establish testing programs - Oversee identity testing, potency testing, microbiology, stability, water quality, and environmental monitoring - Manage incoming material qualification Internal Audit Program - Build an internal auditing team and develop annual audit schedules - Conduct facility, process, documentation, vendor, and client audits - Proactively identify compliance gaps before regulatory agencies do Supplier & Vendor Quality - Qualify suppliers and vendors; conduct risk assessments and vendor audits - Oversee quality agreements Training & Development - Develop a comprehensive quality training program for pharmacists, technicians, quality personnel, and operations teams - Ensure competency assessments are completed and documented Continuous Improvement & Team Building - Apply Lean, Six Sigma, and risk-based quality principles to reduce deviations, errors, rework, waste, and complaints - Build and lead Quality Assurance, Quality Control, Internal Audit, Compliance, Document Control, Validation, and Training teams Qualifications Required - Bachelor's Degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Biology, Engineering, or related field - Minimum 10+ years of pharmaceutical quality leadership experience - Minimum 5+ years leading quality teams - Strong knowledge of USP <795>, USP <797>, USP <800>, cGMP principles, State Board of Pharmacy regulations, and DEA compliance - Demonstrated experience leading regulatory inspections and developing quality systems from the ground up Preferred - PharmD, MS, or MBA - Certified Quality Auditor (CQA) or Certified Quality Engineer (CQE) - Lean Six Sigma certification - Experience in 503A Compounding, 503B Outsourcing Facilities, Pharmaceutical Manufacturing, or High-Volume Fulfillment Operations Schedule - Full-time, 100% onsite position - Work location: Davie, FL and Miami Gardens, FL (travel between locations as business needs require) - Monday–Friday - Occasional weekend work may be required based on business needs Pay Range $148,000—$182,000 USD Benefits: - 401(k) with up to 4% matching - Medical, dental, vision and life insurance - Paid time off Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. Customer-first mindset - develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs Innovation for intervention in care - develop advanced compounding solutions and products to better support patient health outcomes Continuous improvement - continuously improve processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that benefit clients and patients You will play a pivotal role in maintaining these values and contributing to the mission of redefining healthcare delivery through superior pharmacy services. The Pharmacy Hub is an Equal Opportunity Employer. The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.

🏢 Summary: Senior leadership role responsible for building and leading the entire quality and compliance function for pharmaceutical compounding and fulfillment operations. The position oversees regulatory compliance, inspection readiness, quality systems, QA/QC, internal audits, and supplier quality while partnering cross-functionally to establish a culture of quality and continuous improvement. This onsite role requires extensive pharmaceutical quality leadership experience and deep knowledge of USP standards and regulatory frameworks. 🗂️ Requirements: Bachelor's Degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Biology, Engineering, or related field, Minimum 10+ years of pharmaceutical quality leadership experience, Minimum 5+ years leading quality teams, Strong knowledge of USP <795>, USP <797>, USP <800>, Strong knowledge of cGMP principles, Strong knowledge of State Board of Pharmacy regulations, Strong knowledge of DEA compliance, Experience leading regulatory inspections, Experience developing and implementing quality systems from the ground up, Full-time onsite availability with travel between Davie, FL and Miami Gardens, FL 📃 Skills: USP795, USP797, USP800, cGMP, CAPA, Deviation, ChangeControl, RiskManagement, InternalAudit, QualityControl, QualityAssurance, BatchReview, EnvironmentalMonitoring, Microbiology, StabilityTesting, PotencyTesting, SupplierQualification, DocumentControl, Lean, SixSigma, DSCSA, FDA, DEA, NABP, OSHA 🏢 Description: About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. The Head of Quality & Compliance is a senior leadership position responsible for building and leading a world-class quality organization from the ground up. This role partners across Operations, Production, R&D, Procurement, Engineering, and Executive Leadership to establish a culture of quality, compliance, and continuous improvement across compounding and fulfillment operations. Quality Leadership Serve as the senior quality leader for all quality-related functions Develop and execute the organization's quality strategy and roadmap Establish a culture of quality, accountability, compliance, and continuous improvement Partner with Operations, Production, R&D, Procurement, Engineering, and Executive Leadership Regulatory Compliance Ensure and maintain ongoing compliance with all applicable regulations and standards, including: USP <795>, USP <797>, and USP <800> State Board of Pharmacy and DEA regulations FDA guidance documents and DSCSA requirements NABP requirements, OSHA regulations, and Hazardous Drug handling requirements Maintain inspection readiness at all times Inspection Readiness Program Develop and lead a formal Inspection Readiness Program with mock inspections Lead regulatory inspections and manage corrective and preventive actions (CAPAs) Coordinate responses to State Boards of Pharmacy, NABP, DEA, FDA, and client audits Quality Systems Development Build and maintain comprehensive quality systems including: CAPA, Deviation, Change Control, Risk Management, and Complaint Programs Supplier Qualification, Training, and Annual Product Review Programs Internal Audit, Quality Metrics, Document Control, and Batch Record Review Programs Quality Assurance Oversee batch record review and release Manage SOP lifecycle and governance Approve investigations and CAPAs Monitor quality trends and KPIs Review environmental monitoring and facility performance Lead product quality reviews Quality Control Build and manage QC laboratories and establish testing programs Oversee identity testing, potency testing, microbiology, stability, water quality, and environmental monitoring Manage incoming material qualification Internal Audit Program Build an internal auditing team and develop annual audit schedules Conduct facility, process, documentation, vendor, and client audits Proactively identify compliance gaps before regulatory agencies do Supplier & Vendor Quality Qualify suppliers and vendors; conduct risk assessments and vendor audits Oversee quality agreements Training & Development Develop a comprehensive quality training program for pharmacists, technicians, quality personnel, and operations teams Ensure competency assessments are completed and documented Continuous Improvement & Team Building Apply Lean, Six Sigma, and risk-based quality principles to reduce deviations, errors, rework, waste, and complaints Build and lead Quality Assurance, Quality Control, Internal Audit, Compliance, Document Control, Validation, and Training teams Qualifications Required Bachelor's Degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Biology, Engineering, or related field Minimum 10+ years of pharmaceutical quality leadership experience Minimum 5+ years leading quality teams Strong knowledge of USP <795>, USP <797>, USP <800>, cGMP principles, State Board of Pharmacy regulations, and DEA compliance Demonstrated experience leading regulatory inspections and developing quality systems from the ground up Preferred PharmD, MS, or MBA Certified Quality Auditor (CQA) or Certified Quality Engineer (CQE) Lean Six Sigma certification Experience in 503A Compounding, 503B Outsourcing Facilities, Pharmaceutical Manufacturing, or High-Volume Fulfillment Operations Schedule Full-time, 100% onsite position Work location: Davie, FL and Miami Gardens, FL (travel between locations as business needs require) Monday–Friday Occasional weekend work may be required based on business needs Pay Range $148,000—$182,000 USD Benefits: 401(k) with up to 4% matching Medical, dental, vision and life insurance Paid time off Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients. You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services. The Pharmacy Hub is an Equal Opportunity Employer. The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.

🏢 Summary: Senior leadership role responsible for building and leading the entire Quality & Compliance function across compounding and fulfillment operations, ensuring full regulatory compliance and inspection readiness. The position establishes and oversees comprehensive quality systems, regulatory programs, QC laboratories, and internal audit processes while partnering cross-functionally to drive continuous improvement. This is a full-time onsite role with oversight of quality assurance, quality control, supplier quality, and regulatory inspections. 🗂️ Requirements: Bachelor's Degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Biology, Engineering, or related field, 10+ years of pharmaceutical quality leadership experience, 5+ years leading quality teams, Strong knowledge of USP <795>, USP <797>, USP <800>, Strong knowledge of cGMP principles, Knowledge of State Board of Pharmacy regulations, Knowledge of DEA compliance requirements, Experience leading regulatory inspections, Experience developing quality systems from the ground up 📃 Skills: USP795, USP797, USP800, cGMP, DEA, FDA, DSCSA, NABP, OSHA, CAPA, ChangeControl, RiskManagement, Lean, SixSigma, Microbiology, StabilityTesting, EnvironmentalMonitoring, QualityAssurance, QualityControl, InternalAudit 🏢 Description: About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. The Head of Quality & Compliance is a senior leadership position responsible for building and leading a world-class quality organization from the ground up. This role partners across Operations, Production, R&D, Procurement, Engineering, and Executive Leadership to establish a culture of quality, compliance, and continuous improvement across compounding and fulfillment operations. Quality Leadership Serve as the senior quality leader for all quality-related functions Develop and execute the organization's quality strategy and roadmap Establish a culture of quality, accountability, compliance, and continuous improvement Partner with Operations, Production, R&D, Procurement, Engineering, and Executive Leadership Regulatory Compliance Ensure and maintain ongoing compliance with all applicable regulations and standards, including: USP <795>, USP <797>, and USP <800> State Board of Pharmacy and DEA regulations FDA guidance documents and DSCSA requirements NABP requirements, OSHA regulations, and Hazardous Drug handling requirements Maintain inspection readiness at all times Inspection Readiness Program Develop and lead a formal Inspection Readiness Program with mock inspections Lead regulatory inspections and manage corrective and preventive actions (CAPAs) Coordinate responses to State Boards of Pharmacy, NABP, DEA, FDA, and client audits Quality Systems Development Build and maintain comprehensive quality systems including: CAPA, Deviation, Change Control, Risk Management, and Complaint Programs Supplier Qualification, Training, and Annual Product Review Programs Internal Audit, Quality Metrics, Document Control, and Batch Record Review Programs Quality Assurance Oversee batch record review and release Manage SOP lifecycle and governance Approve investigations and CAPAs Monitor quality trends and KPIs Review environmental monitoring and facility performance Lead product quality reviews Quality Control Build and manage QC laboratories and establish testing programs Oversee identity testing, potency testing, microbiology, stability, water quality, and environmental monitoring Manage incoming material qualification Internal Audit Program Build an internal auditing team and develop annual audit schedules Conduct facility, process, documentation, vendor, and client audits Proactively identify compliance gaps before regulatory agencies do Supplier & Vendor Quality Qualify suppliers and vendors; conduct risk assessments and vendor audits Oversee quality agreements Training & Development Develop a comprehensive quality training program for pharmacists, technicians, quality personnel, and operations teams Ensure competency assessments are completed and documented Continuous Improvement & Team Building Apply Lean, Six Sigma, and risk-based quality principles to reduce deviations, errors, rework, waste, and complaints Build and lead Quality Assurance, Quality Control, Internal Audit, Compliance, Document Control, Validation, and Training teams Qualifications Required Bachelor's Degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Biology, Engineering, or related field Minimum 10+ years of pharmaceutical quality leadership experience Minimum 5+ years leading quality teams Strong knowledge of USP <795>, USP <797>, USP <800>, cGMP principles, State Board of Pharmacy regulations, and DEA compliance Demonstrated experience leading regulatory inspections and developing quality systems from the ground up Preferred PharmD, MS, or MBA Certified Quality Auditor (CQA) or Certified Quality Engineer (CQE) Lean Six Sigma certification Experience in 503A Compounding, 503B Outsourcing Facilities, Pharmaceutical Manufacturing, or High-Volume Fulfillment Operations Schedule Full-time, 100% onsite position Work location: Davie, FL and Miami Gardens, FL (travel between locations as business needs require) Monday–Friday Occasional weekend work may be required based on business needs Pay Range $148,000—$182,000 USD Benefits: 401(k) with up to 4% matching Medical, dental, vision and life insurance Paid time off Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients. You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services. The Pharmacy Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process are encouraged to indicate this in their application. The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.

🏢 Summary: Senior Product Lead role focused on owning the Bond OS roadmap for a healthcare care-delivery platform integrating patient intake, provider workflows, operations, APIs, analytics, and AI/ML capabilities. The position requires driving product strategy, technical product execution, platform architecture decisions, and AI/ML feature governance in a regulated healthcare environment. Candidates will collaborate closely with engineering, design, clients, and operations teams to scale a unified patient-centric platform. 🗂️ Requirements: 6+ years of product management or product leadership experience, Experience building complex software platforms or SaaS products, Technical fluency with APIs, schemas, state machines, data models, permissions, and integrations, Experience writing PRDs, product specs, roadmap documents, and launch plans, Experience with AI/ML product development and release processes, Experience working with customers or strategic clients, Knowledge of healthcare, telehealth, pharmacy, or regulated-data environments, Familiarity with healthcare data standards such as FHIR, SDC, HL7, or LOINC, Ability to define release gates, validation behavior, and auditability requirements, Experience collaborating with engineering and design teams on complex workflows 📃 Skills: APIs, FHIR, HL7, LOINC, SDC, AI, ML, SaaS, Analytics, Integrations, Schemas, Observability, Permissions, Validation, Auditability, StateMachines, Commerce, Payments, Eprescribing, Telehealth 🏢 Description: About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. Build the operating system for patient-centric care Bond OS is the platform layer for modern care delivery. It connects structured patient intake, longitudinal patient context, provider review, clinic and admin operations, orders, prescriptions, commerce rails, platform APIs, analytics, support workflows, and applied AI/ML into one coherent system. Healthcare delivery is usually fragmented: intake in one place, clinical review in another, ordering and prescription status somewhere else, operations in spreadsheets, support in tickets, and analytics after the fact. Bond OS is built to make those flows work together: one patient context, clear workflows for every role, durable platform primitives, and intelligent assistance where it improves speed, quality, and safety. We are hiring a Product Lead to own the roadmap for Bond OS across product surfaces and platform primitives. This is a senior, hands-on product leadership role for someone who can move between client conversations, patient and provider workflows, technical contracts, data models, operational edge cases, AI/ML release discipline, and crisp execution with engineering and design. Why this role matters Bond OS is entering a new chapter. The core platform is live, the product surface area is expanding, and the opportunity is to make the system more unified, more patient-centric, more operationally powerful, and more intelligent. This role will shape how the platform scales: how intake becomes usable clinical context, how providers and clinic teams move through work, how orders and prescriptions are tracked, how clients understand performance, how APIs and permissions become stronger platform primitives, and how applied AI/ML earns its way into high-consequence workflows. The mandate is clear: turn a powerful care-delivery platform into a sharper operating system. What you will lead Bond OS roadmap Own the product roadmap across the full platform: - Patient intake, patient portal, and longitudinal patient context - Provider workflows, review queues, clinical decisioning, and safety review - Clinic and admin operations, group management, permissions, and oversight - Orders, prescriptions, catalog, commerce, payments, promotions, and fulfillment handoffs - Platform APIs, integrations, auditability, data contracts, and status models - Analytics for operations, outcomes, quality, and performance - Applied AI/ML across intake, summarization, triage, drafting, operations, and decision-support context You will set priorities, make tradeoffs, sequence dependencies, and keep the roadmap grounded in client value, patient impact, operational leverage, and engineering reality. Platform primitives Define and protect the core primitives of Bond OS: patient, intake, encounter, decision, order, prescription, catalog item, group, role, permission, audit event, status, and AI artifact. Client and user discovery Partner directly with clients, providers, clinic/admin teams, operators, support, design, engineering, and leadership. You will watch real workflows, understand where care delivery breaks down, and translate that signal into product decisions. Applied AI/ML product direction AI/ML is a first-class part of Bond OS. The first opportunities include assisted intake summarization, missing-data detection, suggested triage priority, provider-facing drafting, operational intelligence, quality analytics, and decision-support context. You will define which use cases are worth pursuing, what good output means, how model-backed features are evaluated before launch, how humans review or override outputs, how failures are handled, and how performance is monitored after release. Product execution and spec quality Write product specs that engineering and design can execute from. Strong specs should include user goals, role-specific flows, states, API contracts, validation behavior, data requirements, audit/logging needs, i18n requirements, acceptance criteria, rollout plan, and release criteria. For AI/ML-backed features, specs should also define model inputs and outputs, evaluation criteria, red-team cases, confidence and fallback behavior, human review UX, monitoring, and go/no-go thresholds. Product operating cadence Maintain the product source of truth: what is live, what is in flight, what is blocked, what is cut, what depends on what, and what done means. Run a written cadence that gives leadership, clients, and the team clear visibility into decisions, tradeoffs, risks, and progress. What you will do - Build and maintain the Bond OS roadmap across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces. - Translate client, user, clinical, operational, and technical insight into clear product direction. - Partner with engineering on API contracts, schemas, state machines, validation behavior, performance, reliability, and integration boundaries. - Partner with design on high-craft workflows that reduce cognitive load and make complex care operations feel clear. - Prioritize the smallest valuable slices that improve the platform without creating long-term product debt. - Lead applied AI/ML product discovery and write the first serious AI/ML PRDs for Bond OS. - Define release gates for high-consequence workflows, including safety, auditability, permissions, i18n, test coverage, and operational fallbacks. - Communicate roadmap priorities and tradeoffs to internal stakeholders and strategic clients. - Create the product discipline that lets a small, senior team move faster without becoming sloppy. Experience we value - 6+ years of product management or product leadership experience, ideally with ownership of complex software from strategy through launch. - Experience building platform, SaaS, healthcare, fintech, logistics, marketplace, developer-platform, operations, commerce, or other high-consequence software. - Healthcare, health-tech, telehealth, pharmacy, e-prescribing, care operations, or regulated-data experience. - Experience working directly with customers or strategic clients and translating their needs into scalable product capabilities. - Technical fluency: API contracts, schemas, state machines, data models, permissions, validation, integrations, observability, and engineering tradeoffs. - Strong written communication: PRDs, specs, roadmap memos, technical decision documents, launch plans, and executive updates. - Experience with AI/ML product development, especially evaluation, guardrails, human-in-the-loop UX, model observability, red-teaming, drift monitoring, and responsible release processes. - Familiarity with healthcare data standards such as FHIR, SDC, HL7, or LOINC. - Experience in a small or fast-moving team where product judgment mattered more than process weight. - Background in engineering, design, data, operations, clinical workflows, or technical product management. What success looks like First 90 days - Understand the Bond OS platform across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces. - Maintain an accurate product source of truth. - Ship or materially advance a meaningful cross-surface platform slice. - Deliver a roadmap with clear priorities, tradeoffs, dependency mapping, and measurable outcomes. - Create a serious AI/ML product plan with guardrails, monitoring, logging, and launch criteria. First 12 months - Improve platform unification across patient, provider, admin, operations, and client-facing workflows. - Strengthen permissions, auditability, taxonomy, analytics, and operational visibility. - Deliver AI/ML capabilities with oversight and monitoring. - Improve order, prescription, and fulfillment workflows. Benefits: - 401(k) with up to 4% matching - Medical, dental, vision and life insurance - Paid time off The Pharmacy Hub is an Equal Opportunity Employer. The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions.

🏢 Summary: Senior Product Lead role focused on owning the roadmap and execution for Bond OS, a healthcare care-delivery platform integrating patient workflows, operations, APIs, analytics, and AI/ML capabilities. The position involves leading platform strategy, defining core system primitives, collaborating with engineering and design, and driving AI/ML product development in regulated healthcare environments. Candidates will shape scalable workflows, technical contracts, and operational systems while ensuring high standards for safety, auditability, and execution. 🗂️ Requirements: 6+ years product management or product leadership experience, Experience leading complex software products from strategy to launch, Experience with platform, SaaS, healthcare, fintech, logistics, marketplace, developer-platform, operations, or commerce software, Technical fluency with APIs, schemas, state machines, data models, permissions, validation, integrations, and observability, Experience translating customer or strategic client needs into scalable product capabilities, Strong written communication for PRDs, specs, roadmap memos, technical decision documents, and launch plans, Experience with AI/ML product development and responsible release processes, Familiarity with healthcare data standards, Ability to collaborate with engineering, design, operations, and leadership teams, Experience working in fast-moving or small teams 📃 Skills: APIs, FHIR, SDC, HL7, LOINC, AI, ML, SaaS, Analytics, Observability, Integrations, Schemas, Validation, Permissions, StateMachines, DataModels, Commerce, Telehealth, Eprescribing 🏢 Description: About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. Build the operating system for patient-centric care Bond OS is the platform layer for modern care delivery. It connects structured patient intake, longitudinal patient context, provider review, clinic and admin operations, orders, prescriptions, commerce rails, platform APIs, analytics, support workflows, and applied AI/ML into one coherent system. Healthcare delivery is usually fragmented: intake in one place, clinical review in another, ordering and prescription status somewhere else, operations in spreadsheets, support in tickets, and analytics after the fact. Bond OS is built to make those flows work together: one patient context, clear workflows for every role, durable platform primitives, and intelligent assistance where it improves speed, quality, and safety. We are hiring a Product Lead to own the roadmap for Bond OS across product surfaces and platform primitives. This is a senior, hands-on product leadership role for someone who can move between client conversations, patient and provider workflows, technical contracts, data models, operational edge cases, AI/ML release discipline, and crisp execution with engineering and design. Why this role matters Bond OS is entering a new chapter. The core platform is live, the product surface area is expanding, and the opportunity is to make the system more unified, more patient-centric, more operationally powerful, and more intelligent. This role will shape how the platform scales: how intake becomes usable clinical context, how providers and clinic teams move through work, how orders and prescriptions are tracked, how clients understand performance, how APIs and permissions become stronger platform primitives, and how applied AI/ML earns its way into high-consequence workflows. The mandate is clear: turn a powerful care-delivery platform into a sharper operating system. Quick Facts Pay Range: $120,000—$300,000 USD Benefits: - 401(k) with up to 4% matching - Medical, dental, vision and life insurance - Paid time off What you will lead Bond OS roadmap - Own the product roadmap across the full platform: - Patient intake, patient portal, and longitudinal patient context - Provider workflows, review queues, clinical decisioning, and safety review - Clinic and admin operations, group management, permissions, and oversight - Orders, prescriptions, catalog, commerce, payments, promotions, and fulfillment handoffs - Platform APIs, integrations, auditability, data contracts, and status models - Analytics for operations, outcomes, quality, and performance - Applied AI/ML across intake, summarization, triage, drafting, operations, and decision-support context You will set priorities, make tradeoffs, sequence dependencies, and keep the roadmap grounded in client value, patient impact, operational leverage, and engineering reality. Platform primitives Define and protect the core primitives of Bond OS: patient, intake, encounter, decision, order, prescription, catalog item, group, role, permission, audit event, status, and AI artifact. Client and user discovery Partner directly with clients, providers, clinic/admin teams, operators, support, design, engineering, and leadership. You will watch real workflows, understand where care delivery breaks down, and translate that signal into product decisions. Applied AI/ML product direction AI/ML is a first-class part of Bond OS. The first opportunities include assisted intake summarization, missing-data detection, suggested triage priority, provider-facing drafting, operational intelligence, quality analytics, and decision-support context. You will define which use cases are worth pursuing, what good output means, how model-backed features are evaluated before launch, how humans review or override outputs, how failures are handled, and how performance is monitored after release. Product execution and spec quality Write product specs that engineering and design can execute from. Strong specs should include user goals, role-specific flows, states, API contracts, validation behavior, data requirements, audit/logging needs, i18n requirements, acceptance criteria, rollout plan, and release criteria. Product operating cadence Maintain the product source of truth: what is live, what is in flight, what is blocked, what is cut, what depends on what, and what done means. What you will do - Build and maintain the Bond OS roadmap across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces. - Translate client, user, clinical, operational, and technical insight into clear product direction. - Partner with engineering on API contracts, schemas, state machines, validation behavior, performance, reliability, and integration boundaries. - Partner with design on high-craft workflows that reduce cognitive load and make complex care operations feel clear. - Prioritize the smallest valuable slices that improve the platform without creating long-term product debt. - Lead applied AI/ML product discovery and write the first serious AI/ML PRDs for Bond OS. - Define release gates for high-consequence workflows, including safety, auditability, permissions, i18n, test coverage, and operational fallbacks. - Communicate roadmap priorities and tradeoffs to internal stakeholders and strategic clients. Experience we value - 6+ years of product management or product leadership experience - Experience building platform, SaaS, healthcare, fintech, logistics, marketplace, developer-platform, operations, commerce, or high-consequence software - Healthcare, health-tech, telehealth, pharmacy, e-prescribing, care operations, or regulated-data experience - Experience working directly with customers or strategic clients - Technical fluency with API contracts, schemas, state machines, data models, permissions, validation, integrations, observability, and engineering tradeoffs - Strong written communication skills - Experience with AI/ML product development, evaluation, guardrails, human-in-the-loop UX, model observability, red-teaming, drift monitoring, and responsible release processes - Familiarity with healthcare data standards such as FHIR, SDC, HL7, or LOINC - Experience in small or fast-moving teams What success looks like First 90 days - Understand the Bond OS platform across workflows, APIs, analytics, operations, and AI/ML surfaces - Maintain an accurate product source of truth - Ship or materially advance one meaningful cross-surface platform slice - Deliver a next-quarter roadmap with priorities, tradeoffs, dependency mapping, and measurable outcomes - Develop a product plan for an applied AI/ML capability with evaluation, guardrails, review, monitoring, and launch criteria First 12 months - Improve workflow unification across patient, provider, admin, operations, and client-facing systems - Strengthen permissions, auditability, taxonomy, analytics, and operational visibility - Deliver AI/ML capabilities with oversight and monitoring - Improve order, prescription, and fulfillment workflows How we work - Platform first: strengthen shared primitives, contracts, workflows, and data - Patient context is the spine of workflows and analytics - Small slices, high bar - Contracts matter: API behavior, validation, permissions, audit logs, states, and data contracts are part of the product - AI/ML features require evaluation, guardrails, human oversight, observability, fallback behavior, and monitoring - Written decisions compound through clear product writing - Craft is leverage: the product should feel fast, clear, safe, and intentional Hiring process - Intro conversation focused on platform scope, product judgment, and role fit - Product leadership conversation around roadmap, tradeoffs, and discovery - Technical product conversation around APIs, data models, workflow states, and execution quality - Paid work sample or case discussion - Final conversation with leadership How to apply Send your resume including your LinkedIn profile link. A product artifact is encouraged but not required: a PRD, roadmap memo, technical decision document, launch plan, or case study. The Pharmacy Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected characteristics. The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.

🏢 Summary: Senior Product Lead role focused on owning the roadmap and execution for Bond OS, a healthcare care-delivery platform integrating patient intake, provider workflows, operations, APIs, analytics, and AI/ML capabilities. The position involves leading product strategy, defining platform primitives, collaborating with engineering and design, and driving AI/ML-enabled healthcare workflows with strong operational and technical rigor. The role emphasizes healthcare platform scalability, technical product leadership, and high-quality execution in a fast-moving environment. 🗂️ Requirements: 6+ years product management or product leadership experience, Experience leading complex software products from strategy through launch, Experience with platform, SaaS, healthcare, fintech, logistics, marketplace, or operations software, Technical fluency in APIs, schemas, state machines, data models, permissions, and integrations, Experience with AI/ML product development and evaluation workflows, Strong product specification and technical documentation skills, Experience working with customers or strategic clients, Familiarity with healthcare data standards, Ability to define release gates, auditability, and operational workflows, Experience in fast-moving or small teams 📃 Skills: API, FHIR, HL7, LOINC, SDC, AI, ML, SaaS, Analytics, Schemas, Integrations, Observability, Permissions, Validation, Commerce, Payments, PRDs, Roadmaps, Telehealth, Eprescribing 🏢 Description: About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. Build the operating system for patient-centric care Bond OS is the platform layer for modern care delivery. It connects structured patient intake, longitudinal patient context, provider review, clinic and admin operations, orders, prescriptions, commerce rails, platform APIs, analytics, support workflows, and applied AI/ML into one coherent system. Healthcare delivery is usually fragmented: intake in one place, clinical review in another, ordering and prescription status somewhere else, operations in spreadsheets, support in tickets, and analytics after the fact. Bond OS is built to make those flows work together: one patient context, clear workflows for every role, durable platform primitives, and intelligent assistance where it improves speed, quality, and safety. We are hiring a Product Lead to own the roadmap for Bond OS across product surfaces and platform primitives. This is a senior, hands-on product leadership role for someone who can move between client conversations, patient and provider workflows, technical contracts, data models, operational edge cases, AI/ML release discipline, and crisp execution with engineering and design. Why this role matters Bond OS is entering a new chapter. The core platform is live, the product surface area is expanding, and the opportunity is to make the system more unified, more patient-centric, more operationally powerful, and more intelligent. This role will shape how the platform scales: how intake becomes usable clinical context, how providers and clinic teams move through work, how orders and prescriptions are tracked, how clients understand performance, how APIs and permissions become stronger platform primitives, and how applied AI/ML earns its way into high-consequence workflows. The mandate is clear: turn a powerful care-delivery platform into a sharper operating system. Quick Facts What you will lead Bond OS roadmap Own the product roadmap across the full platform: - Patient intake, patient portal, and longitudinal patient context - Provider workflows, review queues, clinical decisioning, and safety review - Clinic and admin operations, group management, permissions, and oversight - Orders, prescriptions, catalog, commerce, payments, promotions, and fulfillment handoffs - Platform APIs, integrations, auditability, data contracts, and status models - Analytics for operations, outcomes, quality, and performance - Applied AI/ML across intake, summarization, triage, drafting, operations, and decision-support context You will set priorities, make tradeoffs, sequence dependencies, and keep the roadmap grounded in client value, patient impact, operational leverage, and engineering reality. Platform primitives Define and protect the core primitives of Bond OS: patient, intake, encounter, decision, order, prescription, catalog item, group, role, permission, audit event, status, and AI artifact. Great product work here makes the platform simpler and more durable. It turns repeated workflows into shared systems, edge cases into explicit states, and client-specific needs into reusable capabilities. Client and user discovery Partner directly with clients, providers, clinic/admin teams, operators, support, design, engineering, and leadership. You will watch real workflows, understand where care delivery breaks down, and translate that signal into product decisions. Discovery should change the roadmap. The goal is not to collect opinions; it is to understand where Bond OS can create measurable leverage for patients, providers, clients, and internal teams. Applied AI/ML product direction AI/ML is a first-class part of Bond OS. The first opportunities include assisted intake summarization, missing-data detection, suggested triage priority, provider-facing drafting, operational intelligence, quality analytics, and decision-support context. You will define which use cases are worth pursuing, what good output means, how model-backed features are evaluated before launch, how humans review or override outputs, how failures are handled, and how performance is monitored after release. The standard is practical and serious: assistive, evaluated, observable, auditable, human-overseen, and suppressible when confidence or safety conditions are not met. Product execution and spec quality Write product specs that engineering and design can execute from. Strong specs should include user goals, role-specific flows, states, API contracts, validation behavior, data requirements, audit/logging needs, i18n requirements, acceptance criteria, rollout plan, and release criteria. For AI/ML-backed features, specs should also define model inputs and outputs, evaluation criteria, red-team cases, confidence and fallback behavior, human review UX, monitoring, and go/no-go thresholds. Product operating cadence Maintain the product source of truth: what is live, what is in flight, what is blocked, what is cut, what depends on what, and what done means. Run a written cadence that gives leadership, clients, and the team clear visibility into decisions, tradeoffs, risks, and progress. What you will do - Build and maintain the Bond OS roadmap across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces. - Translate client, user, clinical, operational, and technical insight into clear product direction. - Partner with engineering on API contracts, schemas, state machines, validation behavior, performance, reliability, and integration boundaries. - Partner with design on high-craft workflows that reduce cognitive load and make complex care operations feel clear. - Prioritize the smallest valuable slices that improve the platform without creating long-term product debt. - Lead applied AI/ML product discovery and write the first serious AI/ML PRDs for Bond OS. - Define release gates for high-consequence workflows, including safety, auditability, permissions, i18n, test coverage, and operational fallbacks. - Communicate roadmap priorities and tradeoffs to internal stakeholders and, where appropriate, strategic clients. - Create the product discipline that lets a small, senior team move faster without becoming sloppy. Experience we value We care most about judgment, taste, execution, and technical credibility. Strong candidates may bring some combination of: - 6+ years of product management or product leadership experience, ideally with ownership of complex software from strategy through launch. - Experience building platform, SaaS, healthcare, fintech, logistics, marketplace, developer-platform, operations, commerce, or other high-consequence software. - Healthcare, health-tech, telehealth, pharmacy, e-prescribing, care operations, or regulated-data experience. - Experience working directly with customers or strategic clients and translating their needs into scalable product capabilities. - Technical fluency: API contracts, schemas, state machines, data models, permissions, validation, integrations, observability, and engineering tradeoffs. - Strong written communication: PRDs, specs, roadmap memos, technical decision documents, launch plans, and executive updates. - Experience with AI/ML product development, especially evaluation, guardrails, human-in-the-loop UX, model observability, red-teaming, drift monitoring, and responsible release processes. - Familiarity with healthcare data standards such as FHIR, SDC, HL7, or LOINC. - Experience in a small or fast-moving team where product judgment mattered more than process weight. - Background in engineering, design, data, operations, clinical workflows, or technical product management. What success looks like First 90 days - You understand the Bond OS platform across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces. - The product source of truth is accurate, sequenced, and useful to the team. - You have shipped or materially advanced one meaningful cross-surface platform slice through the real quality bar. - The next-quarter roadmap has clear priorities, explicit tradeoffs, dependency mapping, and measurable outcomes. - The first applied AI/ML capability has a serious product plan: use case, eval set, guardrails, human review, logging, fallback behavior, monitoring, and launch criteria. - Clients, users, engineers, design, and leadership can see how your product decisions make the platform clearer. First 12 months - Bond OS feels more unified across patient, provider, admin, operations, and client-facing workflows. - Intake reliably creates usable downstream context across care, operations, analytics, and AI/ML-assisted workflows. - Orders, prescriptions, status, and fulfillment handoffs are clearer and more actionable. - The platform has stronger primitives for permissions, auditability, taxonomy, analytics, and operational visibility. - Applied AI/ML capabilities are in production or controlled rollout with evidence, oversight, and monitoring behind them. - Strategic clients experience Bond OS as a more complete, coherent, and extensible care-delivery platform. How we work - Platform first: surface work should strengthen shared primitives, contracts, workflows, and data. - Patient context is the spine: intake, decisions, orders, prescriptions, communications, outcomes, analytics, and AI/ML artifacts should accrue to coherent patient context. - Small slices, high bar: ship the smallest valuable slice that improves the platform without lowering quality. - Contracts matter: API behavior, validation, permissions, audit logs, states, and data contracts are part of the product. - AI/ML earns exposure: model-backed features ship with evaluation, guardrails, human oversight, observability, fallback behavior, and monitoring. - Written decisions compound: clear product writing keeps a lean team aligned and makes tradeoffs durable. - Craft is leverage: the product should feel fast, clear, safe, and intentional under real operational pressure. Hiring process - Intro conversation focused on platform scope, product judgment, and role fit. - Product leadership conversation around roadmap, tradeoffs, and client/user discovery. - Technical product conversation around APIs, data models, workflow states, and execution quality. - Paid work sample or case discussion using a redacted Bond OS scenario. - Final conversation with leadership. How to apply Send your resume including your LinkedIn profile link. A product artifact is encouraged but not required: a PRD, roadmap memo, technical decision document, launch plan, or case study that shows how you think and write. Pay Range $120,000—$300,000 USD Benefits - 401(k) with up to 4% matching - Medical, dental, vision and life insurance - Paid time off

🏢 Summary: Senior sales leadership role responsible for driving end-to-end telehealth partner and channel revenue in a regulated 503A/503B compounding environment. The position owns full-cycle enterprise sales, from demand generation through complex deal structuring and closing, leveraging AI-driven forecasting and CRM tools to build scalable, compliant growth. The role requires deep experience in telehealth or digital health enterprise sales and strong executive-level negotiation capabilities. 🗂️ Requirements: 10+ years enterprise or strategic sales experience in telehealth, digital health, or healthcare technology, Proven track record closing large, complex, multi-stakeholder enterprise deals, Experience in regulated healthcare environments, Expertise in complex deal structuring and revenue growth strategy, Advanced proficiency in AI-driven forecasting and CRM systems, Ability to lead cross-functional teams across sales, technology, operations, and finance, Bachelor’s degree or equivalent experience 📃 Skills: AI, CRM, Forecasting, Analytics, Sales, Negotiation, Telehealth, DigitalHealth, HealthcareTechnology, DataAnalysis 🏢 Description: POSITION SUMMARY The Head of Telehealth Partnerships / Channel Sales owns telehealth partner and channel revenue end-to-end, driving scalable, compliant growth across Empower's 503A/503B environment. This role carries the full sales cycle—from demand generation and partner sourcing through qualification, deal structuring, and closing—positioning Empower's compounding and fulfillment capabilities to telehealth platforms, digital health companies, and provider groups. The leader builds and converts a durable pipeline, deepens existing partner relationships to expand share, and diversifies the partner book beyond GLP-1 into the broader compounded portfolio. Operating in a highly regulated, high-throughput market, this leader pairs commercial rigor with fluency in the compounding regulatory landscape, and uses AI-assisted forecasting and CRM discipline to improve pipeline visibility and predictability. Full-Cycle Telehealth Sales (Demand Generation to Close) Demand Generation: Generate top-of-funnel demand for Empower's telehealth fulfillment offering through targeted outbound, conference and industry presence, referrals, and marketing partnerships—building awareness and a steady flow of qualified partner opportunities. Business Development: Own new telehealth revenue generation, identifying high-value partners and leveraging AI-driven insights to qualify, prioritize, and close opportunities that drive scalable growth. Deal Structuring: Lead end-to-end deal structuring, aligning pricing, product, and operational capabilities using AI modeling to ensure long-term value creation and sustainable partnerships. Pipeline Ownership: Build and manage a robust telehealth pipeline using AI forecasting tools to drive visibility, prioritize efforts, and accelerate conversion across complex sales cycles. Strategic Deal Leadership Pursuit Strategy: Develop and execute complex deal strategies, leveraging AI analytics to assess stakeholders, risks, and competitive dynamics across long-cycle enterprise sales processes. Cross-Functional Leadership: Coordinate Sales, Technology, Operations, Finance, and executive teams using structured cadences and AI tools to maintain deal momentum and alignment. Cycle Management: Drive disciplined execution across extended sales cycles using AI insights to remove blockers, optimize timing, and increase close probability. Executive Relationship Management Executive Engagement: Build trusted relationships with senior executives, using data and AI insights to communicate value and align telehealth solutions to strategic priorities. Value Articulation: Clearly position Empower's differentiated capabilities using AI-supported analytics to demonstrate ROI, outcomes, and competitive advantage. Negotiation Leadership: Lead complex negotiations with executive stakeholders using structured frameworks and AI scenario modeling to achieve favorable outcomes. Forecasting and Sales Discipline Forecast Accuracy: Own pipeline forecasting using AI-driven tools to deliver accurate, data-backed projections and inform leadership decision-making. Deal Visibility: Maintain clear tracking of deal stages, risks, and timelines using CRM systems and AI dashboards to ensure transparency and accountability. Performance Discipline: Establish rigorous sales operating rhythms leveraging AI insights to drive consistency, predictability, and continuous performance improvement. Internal Alignment Strategic Partnership: Partner with Strategic Sales Pursuits to align on opportunity selection, prioritization, and execution using shared data and AI tools. Commercial Leadership: Serve as internal leader for telehealth sales, aligning stakeholders across commercial, operational, and technical teams. Execution Alignment: Ensure seamless coordination across functions using structured processes and AI tools to drive efficient, high-quality deal execution. KNOWLEDGE AND SKILLS Expertise in enterprise sales strategy, complex deal structuring, and revenue growth within telehealth or digital health environments leveraging AI tools effectively. Strong systems thinking with the ability to align commercial strategy, operations, and technology in highly regulated healthcare environments requiring precision and scalability. Advanced proficiency in AI-driven forecasting, CRM systems, and data analytics tools to improve decision-making, pipeline visibility, and sales performance outcomes. Exceptional executive communication, negotiation, and stakeholder management skills driving alignment and influence across cross-functional and external leadership teams. EXPERIENCE AND QUALIFICATIONS 10 or more years of experience in enterprise or strategic sales within telehealth, digital health, or healthcare technology environments. Proven success closing large, complex deals with sophisticated buyers across multi-stakeholder, long-cycle enterprise sales environments. Strong executive presence, negotiation expertise, and demonstrated ability to lead cross-functional teams to drive successful deal outcomes. Bachelor's degree required, or equivalent experience with demonstrated performance in high-growth, regulated, or technology-driven organizations. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Leadership role responsible for driving inbound sales pipeline growth, market expansion, and revenue acceleration within a highly regulated pharmacy environment. The position leads sales development strategy, team performance, AI-driven analytics adoption, and cross-functional collaboration to optimize forecasting, prospecting, and operational execution. Focused on scalable processes, compliance, and data-driven decision-making to achieve aggressive commercial targets. 🗂️ Requirements: Bachelor's degree in Business, Marketing, Communications, Healthcare Administration or related field, Minimum 5 years experience in sales development, business development, inside sales, or commercial operations, Minimum 3 years direct people leadership experience, Experience with CRM platforms and sales engagement technologies, Experience using AI-enabled analytics and business tools, Strong knowledge of inbound sales methodologies and pipeline management, Experience in regulated, fast-paced environments, Valid driver's license 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Reporting, Segmentation, LeadScoring, Dashboards, Workflow, SalesEngagement 🏢 Description: POSITION SUMMARY The Manager, Sales Development drives pipeline generation, market expansion, and revenue acceleration by leading a high-performing inbound sales organization within a hyper-growth, highly regulated 503A and 503B pharmacy environment. This role owns sales development strategy, prospecting execution, talent performance, forecasting accuracy, and cross-functional alignment across commercial operations, marketing, analytics, and customer engagement initiatives. The leader leverages AI as a force multiplier to increase speed, scale, lead quality, workflow efficiency, and data-driven decision-making while strengthening operational rigor and customer acquisition outcomes. RESPONSIBILITIES Sales Leadership Pipeline Ownership: Lead and optimize the sales development function by establishing scalable inbound strategies, driving qualified pipeline growth, and aligning prospecting priorities with enterprise revenue objectives. Utilize AI-enabled analytics, workflow automation, and performance intelligence tools to improve targeting precision, accelerate conversion velocity, and enhance forecasting accuracy. Coach high-performing teams through structured accountability, measurable execution standards, and continuous development practices. Talent Development: Recruit, develop, and retain high-performing sales development talent within a fast-paced, highly regulated healthcare environment. Implement structured onboarding, coaching frameworks, and performance management processes. Leverage AI-driven coaching insights, conversation intelligence, and productivity analytics to personalize development plans and accelerate performance outcomes. Performance Execution: Drive operational excellence through disciplined management of sales activity metrics, pipeline health, prospect engagement, and conversion performance. Establish rigorous performance expectations and implement corrective actions to improve efficiency and accountability. Utilize AI-powered dashboards, predictive insights, and reporting tools to strengthen decision-making and optimize resource allocation. Market Expansion Prospecting Strategy: Design and execute targeted inbound prospecting initiatives that expand market reach and accelerate customer acquisition. Partner with marketing, sales leadership, and commercial operations to align outreach strategies with business priorities. Utilize AI-enabled segmentation, lead scoring, and behavioral insights to improve prospect quality and engagement strategies. Customer Engagement: Establish consistent communication standards and data-informed outreach strategies aligned with growth objectives. Collaborate cross-functionally to ensure seamless customer experiences while maintaining regulatory compliance. Leverage AI-supported engagement tools and automation platforms to increase responsiveness and improve conversion effectiveness. Growth Alignment: Align sales development initiatives with enterprise growth strategy by translating priorities into measurable execution plans and operational targets. Apply AI-enabled forecasting, trend analysis, and performance monitoring tools to identify opportunities and accelerate growth initiatives. Operational Excellence Process Optimization: Improve sales development processes and workflows to support scalability and execution rigor. Establish performance benchmarks and implement solutions that enhance productivity and customer acquisition outcomes. Utilize AI-driven automation and reporting capabilities to streamline activities and improve data accuracy. Data Governance: Ensure integrity and accuracy across sales development data and reporting systems. Partner with commercial operations and analytics teams to standardize measurement practices and improve business intelligence. Leverage AI-powered analytics platforms to identify trends and optimize pipeline management. Compliance Management: Maintain adherence to organizational policies and regulatory requirements within a highly regulated environment. Reinforce accountability and ethical conduct across all sales development activities. Utilize AI-enabled monitoring tools and workflow controls to strengthen compliance visibility and reduce operational risk. Cross-Functional Collaboration Strategic Partnership: Build collaborative partnerships across sales, marketing, analytics, customer engagement, and operational teams to support scalable growth. Utilize AI-supported collaboration platforms and reporting tools to improve transparency and execution. Business Communication: Deliver clear communication to executive leadership and stakeholders regarding performance results and strategic priorities. Translate complex data into actionable business insights using AI-driven reporting and visualization tools. Innovation Leadership: Identify emerging technologies and process enhancements to strengthen sales development effectiveness. Encourage continuous learning and data-driven experimentation while maintaining operational discipline within a regulated environment. KNOWLEDGE AND SKILLS - Expertise leading sales development organizations and inbound prospecting strategies - Proficiency with CRM platforms, sales engagement technologies, AI-enabled analytics tools, forecasting systems, workflow automation, and reporting tools - Strong communication, coaching, and stakeholder management skills - Ability to optimize business processes and implement scalable solutions in regulated environments EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or related field required; Master's preferred - Minimum 5 years of progressive experience in sales development, business development, inside sales, or commercial operations leadership - Minimum 3 years of direct people leadership experience - Experience utilizing CRM platforms, sales engagement technologies, analytics tools, and AI-enabled business solutions - Strong understanding of inbound sales methodologies, prospecting strategies, and pipeline management - Experience operating within highly regulated, fast-paced environments - Valid driver's license required - Preferred certifications: CSP, CBDP, SSLC or related credentials Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Role requires frequent communication, prolonged stationary work, regular computer use, movement around the office and campus, and physical activities such as standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Customer Success Manager role focused on managing the full post-sale customer lifecycle within a regulated healthcare and pharmacy environment. The position emphasizes customer onboarding, retention, operational coordination, predictive analytics, AI-driven insights, and cross-functional collaboration to improve customer outcomes and support scalable growth. Candidates should have experience with CRM, BI tools, customer success operations, and healthcare-related environments. 🗂️ Requirements: 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support, Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience, Proficiency with Salesforce CRM, Experience with customer success platforms, Strong Excel skills, Experience with Tableau or Power BI, Knowledge of customer lifecycle management and retention strategies, Ability to use analytics, automation, and AI-driven tools, Strong analytical and communication skills, HIPAA training required 📃 Skills: Salesforce, Excel, Tableau, PowerBI, Gainsight, AI, CRM, Analytics, Automation, HIPAA, QBRs, EBRs 🏢 Description: POSITION SUMMARY The Customer Success Manager drives measurable customer outcomes by owning the complete post-sale lifecycle across assigned 503A and 503B customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while advancing strategic growth objectives. This role orchestrates cross-functional execution, translates customer insights into scalable improvements, and proactively mitigates operational risk within a highly regulated, hyper-growth environment. Leveraging AI as a force multiplier, the Customer Success Manager accelerates decision-making, prioritization, predictive risk identification, customer engagement, and operational quality through data-driven intelligence and automation. RESPONSIBILITIES Customer Lifecycle Management - Lifecycle Ownership: Serve as the single accountable owner for assigned customer relationships throughout the post-sale lifecycle, leading onboarding, adoption, enablement, customer health monitoring, retention activities, and renewal readiness. Leverage AI-powered customer insights, predictive health scoring, and workflow automation to proactively identify risks, personalize engagement strategies, improve decision-making, and consistently deliver exceptional customer outcomes aligned with quality, compliance, and growth objectives. - Success Planning: Develop, execute, and continuously refine customer success plans that align customer goals with therapies, services, and operational capabilities. Utilize AI-enabled analytics to prioritize opportunities, monitor adoption milestones, identify emerging risks, and recommend data-driven interventions that improve utilization, strengthen customer confidence, accelerate value realization, and support long-term retention within a highly regulated 503A and 503B environment. - Relationship Excellence: Build trusted relationships through proactive communication, consultative guidance, and responsive customer engagement that strengthens satisfaction and loyalty. Apply AI-assisted sentiment analysis, communication recommendations, and customer intelligence to anticipate evolving needs, resolve concerns efficiently, capture meaningful feedback, and reinforce commitment to service excellence, innovation, and patient-focused outcomes. Customer Enablement and Operational Excellence - Customer Enablement: Lead onboarding, education, and ongoing customer coaching to ensure safe, compliant, and effective use of therapies, products, and workflows. Utilize AI-supported learning recommendations, knowledge resources, and personalized enablement strategies to accelerate customer proficiency, improve operational consistency, increase independence, and maximize long-term customer success while maintaining regulatory compliance. - Operational Coordination: Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve customer challenges and improve service delivery. Leverage AI-enabled workflow visibility, intelligent case prioritization, and cross-functional insights to accelerate issue resolution, improve communication, reduce recurring problems, and enhance the overall customer experience without duplicating operational responsibilities. - Performance Monitoring: Monitor customer adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics tools. Translate performance trends into actionable recommendations, coordinate timely interventions, maintain accurate customer documentation, and ensure reliable reporting that supports informed decision-making, operational excellence, and scalable customer success execution. Business Insights and Continuous Improvement - Insight Generation: Capture customer feedback, operational observations, and engagement trends to identify opportunities that improve products, services, processes, and customer experiences. Utilize AI-driven analytics, pattern recognition, and predictive insights to transform customer intelligence into meaningful recommendations that support innovation, operational improvements, and organizational decision-making. - Risk Management: Continuously evaluate customer health indicators, engagement patterns, operational performance, and compliance considerations to proactively identify and mitigate risks before they impact customer outcomes. Apply AI-powered predictive monitoring and root-cause analysis to prioritize corrective actions, coordinate escalations, strengthen business continuity, and maintain customer confidence within a highly regulated operating environment. - Continuous Improvement: Contribute to scalable operational excellence by documenting best practices, improving customer success playbooks, standardizing workflows, and supporting organizational learning initiatives. Leverage AI-assisted process optimization, workflow automation, and knowledge management to improve execution quality, increase efficiency, enhance customer satisfaction, and enable sustainable growth across the Customer Success organization. KNOWLEDGE AND SKILLS - Demonstrated expertise with Salesforce CRM, Customer Success platforms, Microsoft Excel, Tableau or Power BI, AI-enabled analytics, workflow automation, and customer intelligence technologies. - Strong knowledge of customer lifecycle management, onboarding, enablement, customer health scoring, retention strategies, renewal readiness, risk management, and continuous improvement methodologies. - Exceptional communication, executive relationship management, strategic planning, problem-solving, collaboration, coaching, facilitation, and cross-functional leadership skills. - Proven ability to leverage artificial intelligence, predictive analytics, automation technologies, and data-driven decision-making to improve operational efficiency, customer satisfaction, execution quality, scalability, and organizational performance. EXPERIENCE AND QUALIFICATIONS - 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles. - Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. - Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel. - Experience using analytics, risk models, or AI-driven tools preferred. - Proven success-coaching, training, and enablement abilities; strong analytical and communication skills. - Proactive, ownership-driven, outcome-focused mindset. - Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred. - Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable. - Formal training/working knowledge of USP<797>/<800> or other compounding standards is desirable. - HIPAA training required on hire and annually. - Preferred certifications: CCSM, Lean, Six Sigma. Employee Benefits, Health and Wellness - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements - Frequent computer and office device usage - Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, and crawling - Ability to remain stationary for extended periods

🏢 Summary: Staff Software Engineer role focused on architecting and delivering scalable, enterprise-wide systems supporting pharmacy operations, manufacturing, logistics, and regulatory platforms. The position leads cross-domain architecture, integration, and long-term technical strategy while ensuring scalability, reliability, compliance, and interoperability. It combines hands-on full-stack development with technical leadership and mentorship across engineering teams. 🗂️ Requirements: 10+ years software engineering experience, Proven ownership of enterprise architecture across multiple systems or domains, Deep expertise in distributed systems and scalable full-stack design, Strong proficiency in at least one modern programming language (Java, Python, Node.js, C#, or similar), Experience with cloud platforms and containerization, Experience implementing CI/CD and DevOps practices, Strong knowledge of observability, performance optimization, and fault tolerance, Experience designing secure, reliable, and compliant systems, Bachelor’s degree in Computer Science, Engineering, IT, or related field 📃 Skills: Java, Python, Node.js, C#, Cloud, CI/CD, DevOps, Containerization, DistributedSystems, Microservices, Observability, PerformanceOptimization, FaultTolerance, MachineLearning, AI, Architecture 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility serving the functional medicine markets, we are proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength lies in four core values—People, Quality, Service, and Innovation. Guided by these principles, we deliver a uniquely integrated approach to healthcare through vertical supply chain integration, advanced technology, and a relentless pursuit of excellence. From manufacturing to distribution to quality control, our teams work collaboratively to push boundaries, improve patient outcomes, and redefine medication accessibility. At Empower, joining our team means more than starting a new job, it means becoming part of a mission to transform healthcare. We empower our employees to innovate, grow, and make a meaningful impact every day. Here, your ideas are valued, your growth is supported, and your contributions are celebrated. If you thrive in a fast-paced, transformative environment where innovation meets purpose, Empower Pharmacy is the place for you. Let's revolutionize healthcare together.Position Summary: The Staff Software Engineer is a hands-on full-stack technical leader responsible for architecting and delivering scalable systems that support enterprise-wide pharmacy operations, manufacturing workflows, logistics, and regulatory platforms. This role owns cross-domain system design, enterprise integration, architectural standards, and long-term technical direction. The Staff Software Engineer mentors engineers, influences multiple teams, and ensures technical decisions support scalable growth, interoperability, compliance, and long-term business needs. Responsibilities: Architecture, Governance and Enterprise Integration Own end-to-end architecture across multiple systems and domains. Define and enforce enterprise architectural standards and governance practices. Ensure seamless integration across services, platforms, and external systems. Drive long-term system design decisions that balance scalability, cost, compliance, and maintainability. Lead design reviews and guide architectural decisions across teams. System Design, Performance and Reliability Design high-throughput, low-latency systems at enterprise scale. Ensure systems are resilient, fault-tolerant, observable, and maintainable. Lead performance optimization, capacity planning, and reliability improvements. Resolve complex cross-system production issues and drive sustainable corrective actions. Platform and Engineering Enablement Build and evolve shared platform capabilities, including CI/CD, infrastructure patterns, and reusable services. Improve engineering velocity through standardization, automation, and tooling. Partner with infrastructure and security teams to enhance reliability, scalability, and compliance. Operational and Data Systems Translate complex operational workflows into scalable backend and full-stack systems. Ensure auditability, traceability, and compliance within regulated environments. Design data systems that support operational intelligence, reporting, and decision-making. AI and Advanced Capabilities Partner with data teams to integrate machine learning models and advanced analytics into production systems. Enable real-time or near real-time inference capabilities where applicable. Leverage AI tools to improve engineering productivity, code quality, observability, and operational insight. Leadership, Mentorship and Influence Mentor engineers and elevate system design capabilities across teams. Drive engineering quality standards, best practices, and technical excellence. Influence technical direction across teams without direct authority. Support onboarding, coaching, and development of junior and mid-level engineers. Knowledge and Skills: Deep expertise in distributed systems, enterprise architecture, and scalable full-stack application design. Experience designing systems for high scale, reliability, security, interoperability, and integration. Strong proficiency in Java, Python, Node.js, C#, or similar modern programming languages. Experience with cloud platforms, containerization, CI/CD, infrastructure patterns, and modern DevOps practices. Strong understanding of observability, performance optimization, fault tolerance, and system resilience. Ability to translate complex business and operational requirements into sustainable technical solutions. Experience working in regulated or complex enterprise environments preferred. Experience and Qualifications: 10+ years of software engineering experience. Proven experience owning architecture across multiple systems, platforms, or domains. Demonstrated ability to influence technical direction across engineering teams. Experience mentoring engineers and improving engineering practices. Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field required; master's degree preferred. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.