Head of Quality and Compliance

🏢 Summary: Senior leadership role responsible for building and leading the entire Quality & Compliance function across compounding and fulfillment operations, ensuring full regulatory compliance and inspection readiness. The position establishes and oversees comprehensive quality systems, regulatory programs, QC laboratories, and internal audit processes while partnering cross-functionally to drive continuous improvement. This is a full-time onsite role with oversight of quality assurance, quality control, supplier quality, and regulatory inspections. 🗂️ Requirements: Bachelor's Degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Biology, Engineering, or related field, 10+ years of pharmaceutical quality leadership experience, 5+ years leading quality teams, Strong knowledge of USP <795>, USP <797>, USP <800>, Strong knowledge of cGMP principles, Knowledge of State Board of Pharmacy regulations, Knowledge of DEA compliance requirements, Experience leading regulatory inspections, Experience developing quality systems from the ground up 📃 Skills: USP795, USP797, USP800, cGMP, DEA, FDA, DSCSA, NABP, OSHA, CAPA, ChangeControl, RiskManagement, Lean, SixSigma, Microbiology, StabilityTesting, EnvironmentalMonitoring, QualityAssurance, QualityControl, InternalAudit 🏢 Description: About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. The Head of Quality & Compliance is a senior leadership position responsible for building and leading a world-class quality organization from the ground up. This role partners across Operations, Production, R&D, Procurement, Engineering, and Executive Leadership to establish a culture of quality, compliance, and continuous improvement across compounding and fulfillment operations. Quality Leadership Serve as the senior quality leader for all quality-related functions Develop and execute the organization's quality strategy and roadmap Establish a culture of quality, accountability, compliance, and continuous improvement Partner with Operations, Production, R&D, Procurement, Engineering, and Executive Leadership Regulatory Compliance Ensure and maintain ongoing compliance with all applicable regulations and standards, including: USP <795>, USP <797>, and USP <800> State Board of Pharmacy and DEA regulations FDA guidance documents and DSCSA requirements NABP requirements, OSHA regulations, and Hazardous Drug handling requirements Maintain inspection readiness at all times Inspection Readiness Program Develop and lead a formal Inspection Readiness Program with mock inspections Lead regulatory inspections and manage corrective and preventive actions (CAPAs) Coordinate responses to State Boards of Pharmacy, NABP, DEA, FDA, and client audits Quality Systems Development Build and maintain comprehensive quality systems including: CAPA, Deviation, Change Control, Risk Management, and Complaint Programs Supplier Qualification, Training, and Annual Product Review Programs Internal Audit, Quality Metrics, Document Control, and Batch Record Review Programs Quality Assurance Oversee batch record review and release Manage SOP lifecycle and governance Approve investigations and CAPAs Monitor quality trends and KPIs Review environmental monitoring and facility performance Lead product quality reviews Quality Control Build and manage QC laboratories and establish testing programs Oversee identity testing, potency testing, microbiology, stability, water quality, and environmental monitoring Manage incoming material qualification Internal Audit Program Build an internal auditing team and develop annual audit schedules Conduct facility, process, documentation, vendor, and client audits Proactively identify compliance gaps before regulatory agencies do Supplier & Vendor Quality Qualify suppliers and vendors; conduct risk assessments and vendor audits Oversee quality agreements Training & Development Develop a comprehensive quality training program for pharmacists, technicians, quality personnel, and operations teams Ensure competency assessments are completed and documented Continuous Improvement & Team Building Apply Lean, Six Sigma, and risk-based quality principles to reduce deviations, errors, rework, waste, and complaints Build and lead Quality Assurance, Quality Control, Internal Audit, Compliance, Document Control, Validation, and Training teams Qualifications Required Bachelor's Degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Biology, Engineering, or related field Minimum 10+ years of pharmaceutical quality leadership experience Minimum 5+ years leading quality teams Strong knowledge of USP <795>, USP <797>, USP <800>, cGMP principles, State Board of Pharmacy regulations, and DEA compliance Demonstrated experience leading regulatory inspections and developing quality systems from the ground up Preferred PharmD, MS, or MBA Certified Quality Auditor (CQA) or Certified Quality Engineer (CQE) Lean Six Sigma certification Experience in 503A Compounding, 503B Outsourcing Facilities, Pharmaceutical Manufacturing, or High-Volume Fulfillment Operations Schedule Full-time, 100% onsite position Work location: Davie, FL and Miami Gardens, FL (travel between locations as business needs require) Monday–Friday Occasional weekend work may be required based on business needs Pay Range $148,000—$182,000 USD Benefits: 401(k) with up to 4% matching Medical, dental, vision and life insurance Paid time off Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients. You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services. The Pharmacy Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process are encouraged to indicate this in their application. The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.

🏢 Summary: Senior leadership role responsible for building and leading the entire quality and compliance function for pharmaceutical compounding and fulfillment operations. The position oversees regulatory compliance, inspection readiness, quality systems, QA/QC, internal audits, supplier quality, and continuous improvement initiatives. The role requires extensive experience in pharmaceutical quality leadership and deep knowledge of USP standards and regulatory requirements. 🗂️ Requirements: Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Biology, Engineering, or related field, 10+ years of pharmaceutical quality leadership experience, 5+ years leading quality teams, Strong knowledge of USP <795>, USP <797>, USP <800>, Strong knowledge of cGMP principles, Knowledge of State Board of Pharmacy regulations, Knowledge of DEA compliance requirements, Experience leading regulatory inspections, Experience developing quality systems from the ground up 📃 Skills: USP795, USP797, USP800, cGMP, CAPA, Deviation, ChangeControl, RiskManagement, Audit, QC, QA, DSCSA, FDA, DEA, NABP, OSHA, Lean, SixSigma, Microbiology, StabilityTesting, EnvironmentalMonitoring 🏢 Description: About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. The Head of Quality & Compliance is a senior leadership position responsible for building and leading a world-class quality organization from the ground up. This role partners across Operations, Production, R&D, Procurement, Engineering, and Executive Leadership to establish a culture of quality, compliance, and continuous improvement across compounding and fulfillment operations. Quality Leadership - Serve as the senior quality leader for all quality-related functions - Develop and execute the organization's quality strategy and roadmap - Establish a culture of quality, accountability, compliance, and continuous improvement - Partner with Operations, Production, R&D, Procurement, Engineering, and Executive Leadership Regulatory Compliance Ensure and maintain ongoing compliance with all applicable regulations and standards, including: - USP <795>, USP <797>, and USP <800> - State Board of Pharmacy and DEA regulations - FDA guidance documents and DSCSA requirements - NABP requirements, OSHA regulations, and Hazardous Drug handling requirements - Maintain inspection readiness at all times Inspection Readiness Program - Develop and lead a formal Inspection Readiness Program with mock inspections - Lead regulatory inspections and manage corrective and preventive actions (CAPAs) - Coordinate responses to State Boards of Pharmacy, NABP, DEA, FDA, and client audits Quality Systems Development Build and maintain comprehensive quality systems including: - CAPA, Deviation, Change Control, Risk Management, and Complaint Programs - Supplier Qualification, Training, and Annual Product Review Programs - Internal Audit, Quality Metrics, Document Control, and Batch Record Review Programs Quality Assurance - Oversee batch record review and release - Manage SOP lifecycle and governance - Approve investigations and CAPAs - Monitor quality trends and KPIs - Review environmental monitoring and facility performance - Lead product quality reviews Quality Control - Build and manage QC laboratories and establish testing programs - Oversee identity testing, potency testing, microbiology, stability, water quality, and environmental monitoring - Manage incoming material qualification Internal Audit Program - Build an internal auditing team and develop annual audit schedules - Conduct facility, process, documentation, vendor, and client audits - Proactively identify compliance gaps before regulatory agencies do Supplier & Vendor Quality - Qualify suppliers and vendors; conduct risk assessments and vendor audits - Oversee quality agreements Training & Development - Develop a comprehensive quality training program for pharmacists, technicians, quality personnel, and operations teams - Ensure competency assessments are completed and documented Continuous Improvement & Team Building - Apply Lean, Six Sigma, and risk-based quality principles to reduce deviations, errors, rework, waste, and complaints - Build and lead Quality Assurance, Quality Control, Internal Audit, Compliance, Document Control, Validation, and Training teams Qualifications Required - Bachelor's Degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Biology, Engineering, or related field - Minimum 10+ years of pharmaceutical quality leadership experience - Minimum 5+ years leading quality teams - Strong knowledge of USP <795>, USP <797>, USP <800>, cGMP principles, State Board of Pharmacy regulations, and DEA compliance - Demonstrated experience leading regulatory inspections and developing quality systems from the ground up Preferred - PharmD, MS, or MBA - Certified Quality Auditor (CQA) or Certified Quality Engineer (CQE) - Lean Six Sigma certification - Experience in 503A Compounding, 503B Outsourcing Facilities, Pharmaceutical Manufacturing, or High-Volume Fulfillment Operations Schedule - Full-time, 100% onsite position - Work location: Davie, FL and Miami Gardens, FL (travel between locations as business needs require) - Monday–Friday - Occasional weekend work may be required based on business needs Pay Range $148,000—$182,000 USD Benefits: - 401(k) with up to 4% matching - Medical, dental, vision and life insurance - Paid time off Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. Customer-first mindset - develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs Innovation for intervention in care - develop advanced compounding solutions and products to better support patient health outcomes Continuous improvement - continuously improve processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that benefit clients and patients You will play a pivotal role in maintaining these values and contributing to the mission of redefining healthcare delivery through superior pharmacy services. The Pharmacy Hub is an Equal Opportunity Employer. The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.

🏢 Summary: Full-time, on-site HR Generalist role supporting a high-growth pharmacy fulfillment operation, managing the full employee lifecycle from recruitment to offboarding. The position ensures compliance with employment laws, pharmacy regulations, and internal policies while overseeing onboarding, employee relations, benefits, performance management, and HR reporting. Requires strong compliance knowledge, HRIS proficiency, and experience in a fast-paced, operations-driven environment. 🗂️ Requirements: Bilingual English and Spanish, Bachelor’s degree in Human Resources, Business Administration, or related field, 3–5 years of HR generalist experience in high-volume, operations-heavy environment, Working knowledge of FLSA, FMLA, ADA, HIPAA, OSHA, and state employment law, Experience administering DEA-compliant background checks and pre-employment screenings, Proficiency in HRIS platforms (e.g., ADP, Paycor, Workday, or equivalent), Experience managing full-cycle recruitment and applicant tracking systems, Ability to manage HR compliance recordkeeping and documentation, Ability to work on-site in a fast-paced fulfillment center environment 📃 Skills: HRIS, ADP, Paycor, Workday, ATS, FLSA, FMLA, ADA, HIPAA, OSHA, DEA, EEO, BackgroundChecks, Reporting, Bilingual, Spanish, English 🏢 Description: About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.Job description Overview The HR Generalist serves as a key people partner to operational leadership at The Pharmacy Hub, supporting a mission-driven, high-growth organization dedicated to breaking barriers in healthcare by championing access, intervention, and affordability. This role manages the full employee lifecycle—from recruitment to offboarding—while ensuring compliance with employment laws, pharmacy regulations, and internal policies. Overseeing core HR functions, including onboarding, employee relations, benefits, performance management, and compliance, the HR Generalist partners with employees and leaders to promote consistent practices, support collaboration, and foster a positive, compliant workplace aligned with organizational goals. Success in this role requires strong communication, problem-solving skills, and a commitment to customer focus, innovation, and continuous improvement. Success in this role requires strong communication, problem-solving skills, and knowledge of employment laws, all guided by our commitment to a customer- first mindset, innovation for intervention and continuous improvement. Responsibilities Talent Acquisition Manage full-cycle recruitment for hourly, technical, and professional roles Partner with department heads to draft and post position requisitions Screen, interview, and coordinate offers in compliance with EEO guidelines Maintain applicant tracking system (ATS) and hiring metrics Onboarding & Offboarding Execute pre-employment background checks and drug screening per DEA/pharmacy standards Coordinate new hire orientation including HIPAA training and compliance acknowledgments Manage separation process, conduct exit interviews, and process documentation Employee Relations Serve as first point of contact for employee concerns and conflict resolution Support management in performance improvement plans (PIPs) and disciplinary actions Compliance & Policy Ensure adherence to federal and state employment law (FLSA, FMLA, ADA, OSHA) Maintain employee files and records in compliance with HIPAA and state pharmacy board requirements Administer DEA background check compliance for roles with controlled substance access Training & Development Coordinate mandatory compliance training calendar (DEA, HIPAA, safety, harassment prevention) Partner with Operations on role-specific onboarding across various departments Track training completion and maintain training records HR Operations & Reporting Process HRIS data entry, updates, and audits (hires, terminations, status changes, pay changes) Generate HR metrics reports for leadership (headcount, turnover, time-to-fill, etc.) Skills Bilingual English and Spanish required Bachelor's degree in human resources, business administration, or related field 3–5 years of HR generalist experience in a high-volume, operations-heavy environment Working knowledge of FLSA, FMLA, ADA, HIPAA, OSHA, and state employment law Experience administering pre-employment background checks including DEA-compliant screenings Proficiency in HRIS platforms (e.g., ADP, Paycor, Workday, or equivalent) Strong documentation habits and attention to compliance recordkeeping Ability to manage competing priorities in a fast-paced fulfillment center environment Job Type: Full-time Schedule: 44 hours per week Monday to Friday Ability to Commute: Davie, FL (Required) Work Location: In person - 100% On Site Pay Range$70,000—$80,000 USDBenefits: 401(k) with up to 4% matching Medical, dental, vision and life insurance Paid time off that grows with your tenure Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients. You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services At The Pharmacy Hub, we don't just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success. If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions. The Pharmacy Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process are encouraged to indicate this in their application. The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.

🏢 Summary: Senior Product Lead role focused on owning the roadmap and execution for Bond OS, a healthcare care-delivery platform integrating patient intake, provider workflows, operations, APIs, analytics, and AI/ML capabilities. The position involves leading product strategy, defining platform primitives, collaborating with engineering and design, and driving AI/ML-enabled healthcare workflows with strong operational and technical rigor. The role emphasizes healthcare platform scalability, technical product leadership, and high-quality execution in a fast-moving environment. 🗂️ Requirements: 6+ years product management or product leadership experience, Experience leading complex software products from strategy through launch, Experience with platform, SaaS, healthcare, fintech, logistics, marketplace, or operations software, Technical fluency in APIs, schemas, state machines, data models, permissions, and integrations, Experience with AI/ML product development and evaluation workflows, Strong product specification and technical documentation skills, Experience working with customers or strategic clients, Familiarity with healthcare data standards, Ability to define release gates, auditability, and operational workflows, Experience in fast-moving or small teams 📃 Skills: API, FHIR, HL7, LOINC, SDC, AI, ML, SaaS, Analytics, Schemas, Integrations, Observability, Permissions, Validation, Commerce, Payments, PRDs, Roadmaps, Telehealth, Eprescribing 🏢 Description: About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.Build the operating system for patient-centric care Bond OS is the platform layer for modern care delivery. It connects structured patient intake, longitudinal patient context, provider review, clinic and admin operations, orders, prescriptions, commerce rails, platform APIs, analytics, support workflows, and applied AI/ML into one coherent system. Healthcare delivery is usually fragmented: intake in one place, clinical review in another, ordering and prescription status somewhere else, operations in spreadsheets, support in tickets, and analytics after the fact. Bond OS is built to make those flows work together: one patient context, clear workflows for every role, durable platform primitives, and intelligent assistance where it improves speed, quality, and safety. We are hiring a Product Lead to own the roadmap for Bond OS across product surfaces and platform primitives. This is a senior, hands-on product leadership role for someone who can move between client conversations, patient and provider workflows, technical contracts, data models, operational edge cases, AI/ML release discipline, and crisp execution with engineering and design. Why this role matters Bond OS is entering a new chapter. The core platform is live, the product surface area is expanding, and the opportunity is to make the system more unified, more patient-centric, more operationally powerful, and more intelligent. This role will shape how the platform scales: how intake becomes usable clinical context, how providers and clinic teams move through work, how orders and prescriptions are tracked, how clients understand performance, how APIs and permissions become stronger platform primitives, and how applied AI/ML earns its way into high-consequence workflows. The mandate is clear: turn a powerful care-delivery platform into a sharper operating system. What you will lead Bond OS roadmap Own the product roadmap across the full platform: Patient intake, patient portal, and longitudinal patient context Provider workflows, review queues, clinical decisioning, and safety review Clinic and admin operations, group management, permissions, and oversight Orders, prescriptions, catalog, commerce, payments, promotions, and fulfillment handoffs Platform APIs, integrations, auditability, data contracts, and status models Analytics for operations, outcomes, quality, and performance Applied AI/ML across intake, summarization, triage, drafting, operations, and decision-support context You will set priorities, make tradeoffs, sequence dependencies, and keep the roadmap grounded in client value, patient impact, operational leverage, and engineering reality. Platform primitives Define and protect the core primitives of Bond OS: patient, intake, encounter, decision, order, prescription, catalog item, group, role, permission, audit event, status, and AI artifact. Great product work here makes the platform simpler and more durable. It turns repeated workflows into shared systems, edge cases into explicit states, and client-specific needs into reusable capabilities. Client and user discovery Partner directly with clients, providers, clinic/admin teams, operators, support, design, engineering, and leadership. You will watch real workflows, understand where care delivery breaks down, and translate that signal into product decisions. Discovery should change the roadmap. The goal is not to collect opinions; it is to understand where Bond OS can create measurable leverage for patients, providers, clients, and internal teams. Applied AI/ML product direction AI/ML is a first-class part of Bond OS. The first opportunities include assisted intake summarization, missing-data detection, suggested triage priority, provider-facing drafting, operational intelligence, quality analytics, and decision-support context. You will define which use cases are worth pursuing, what good output means, how model-backed features are evaluated before launch, how humans review or override outputs, how failures are handled, and how performance is monitored after release. The standard is practical and serious: assistive, evaluated, observable, auditable, human-overseen, and suppressible when confidence or safety conditions are not met. Product execution and spec quality Write product specs that engineering and design can execute from. Strong specs should include user goals, role-specific flows, states, API contracts, validation behavior, data requirements, audit/logging needs, i18n requirements, acceptance criteria, rollout plan, and release criteria. For AI/ML-backed features, specs should also define model inputs and outputs, evaluation criteria, red-team cases, confidence and fallback behavior, human review UX, monitoring, and go/no-go thresholds. Product operating cadence Maintain the product source of truth: what is live, what is in flight, what is blocked, what is cut, what depends on what, and what done means. Run a written cadence that gives leadership, clients, and the team clear visibility into decisions, tradeoffs, risks, and progress. What you will do Build and maintain the Bond OS roadmap across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces. Translate client, user, clinical, operational, and technical insight into clear product direction. Partner with engineering on API contracts, schemas, state machines, validation behavior, performance, reliability, and integration boundaries. Partner with design on high-craft workflows that reduce cognitive load and make complex care operations feel clear. Prioritize the smallest valuable slices that improve the platform without creating long-term product debt. Lead applied AI/ML product discovery and write the first serious AI/ML PRDs for Bond OS. Define release gates for high-consequence workflows, including safety, auditability, permissions, i18n, test coverage, and operational fallbacks. Communicate roadmap priorities and tradeoffs to internal stakeholders and, where appropriate, strategic clients. Create the product discipline that lets a small, senior team move faster without becoming sloppy. The kind of person who will thrive here You are a systems thinker with strong product taste. You can reason from first principles, write clearly, and turn ambiguity into a concrete sequence of work. You are comfortable with product depth: workflows, APIs, data models, permissions, state machines, and edge cases are part of the job. You care about craft because in healthcare software, clarity is operational leverage. Good hierarchy, clear states, thoughtful defaults, precise language, and reliable fallbacks matter. The best product decisions make the system easier to understand for patients, providers, operators, clients, and engineers. You are also practical. You can hold a big platform vision while shipping small, high-quality slices. You know how to say yes by sequencing and how to say no by explaining tradeoffs. You can work with a lean team and still build something ambitious. Experience we value We care most about judgment, taste, execution, and technical credibility. Strong candidates may bring some combination of: 6+ years of product management or product leadership experience, ideally with ownership of complex software from strategy through launch. Experience building platform, SaaS, healthcare, fintech, logistics, marketplace, developer-platform, operations, commerce, or other high-consequence software. Healthcare, health-tech, telehealth, pharmacy, e-prescribing, care operations, or regulated-data experience. Experience working directly with customers or strategic clients and translating their needs into scalable product capabilities. Technical fluency: API contracts, schemas, state machines, data models, permissions, validation, integrations, observability, and engineering tradeoffs. Strong written communication: PRDs, specs, roadmap memos, technical decision documents, launch plans, and executive updates. Experience with AI/ML product development, especially evaluation, guardrails, human-in-the-loop UX, model observability, red-teaming, drift monitoring, and responsible release processes. Familiarity with healthcare data standards such as FHIR, SDC, HL7, or LOINC. Experience in a small or fast-moving team where product judgment mattered more than process weight. Background in engineering, design, data, operations, clinical workflows, or technical product management. What success looks like First 90 days You understand the Bond OS platform across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces. The product source of truth is accurate, sequenced, and useful to the team. You have shipped or materially advanced one meaningful cross-surface platform slice through the real quality bar. The next-quarter roadmap has clear priorities, explicit tradeoffs, dependency mapping, and measurable outcomes. The first applied AI/ML capability has a serious product plan: use case, eval set, guardrails, human review, logging, fallback behavior, monitoring, and launch criteria. Clients, users, engineers, design, and leadership can see how your product decisions make the platform clearer. First 12 months Bond OS feels more unified across patient, provider, admin, operations, and client-facing workflows. Intake reliably creates usable downstream context across care, operations, analytics, and AI/ML-assisted workflows. Orders, prescriptions, status, and fulfillment handoffs are clearer and more actionable. The platform has stronger primitives for permissions, auditability, taxonomy, analytics, and operational visibility. Applied AI/ML capabilities are in production or controlled rollout with evidence, oversight, and monitoring behind them. Strategic clients experience Bond OS as a more complete, coherent, and extensible care-delivery platform. How we work Platform first: surface work should strengthen shared primitives, contracts, workflows, and data. Patient context is the spine: intake, decisions, orders, prescriptions, communications, outcomes, analytics, and AI/ML artifacts should accrue to coherent patient context. Small slices, high bar: ship the smallest valuable slice that improves the platform without lowering quality. Contracts matter: API behavior, validation, permissions, audit logs, states, and data contracts are part of the product. AI/ML earns exposure: model-backed features ship with evaluation, guardrails, human oversight, observability, fallback behavior, and monitoring. Written decisions compound: clear product writing keeps a lean team aligned and makes tradeoffs durable. Craft is leverage: the product should feel fast, clear, safe, and intentional under real operational pressure. Hiring process Intro conversation focused on platform scope, product judgment, and role fit. Product leadership conversation around roadmap, tradeoffs, and client/user discovery. Technical product conversation around APIs, data models, workflow states, and execution quality. Paid work sample or case discussion using a redacted Bond OS scenario. Final conversation with leadership. How to apply Send your resume including your LinkedIn profile link. A product artifact is encouraged but not required: a PRD, roadmap memo, technical decision document, launch plan, or case study that shows how you think and write.Pay Range$120,000—$300,000 USDBenefits: 401(k) with up to 4% matching Medical, dental, vision and life insurance Paid time off that grows with your tenure Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients. You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services At The Pharmacy Hub, we don't just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success. If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions. The Pharmacy Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process are encouraged to indicate this in their application. The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.

🏢 Summary: Senior Product Lead role focused on owning the roadmap and execution for Bond OS, a healthcare care-delivery platform integrating patient workflows, operations, APIs, analytics, and AI/ML capabilities. The position involves leading platform strategy, defining core system primitives, collaborating with engineering and design, and driving AI/ML product development in regulated healthcare environments. Candidates will shape scalable workflows, technical contracts, and operational systems while ensuring high standards for safety, auditability, and execution. 🗂️ Requirements: 6+ years product management or product leadership experience, Experience leading complex software products from strategy to launch, Experience with platform, SaaS, healthcare, fintech, logistics, marketplace, developer-platform, operations, or commerce software, Technical fluency with APIs, schemas, state machines, data models, permissions, validation, integrations, and observability, Experience translating customer or strategic client needs into scalable product capabilities, Strong written communication for PRDs, specs, roadmap memos, technical decision documents, and launch plans, Experience with AI/ML product development and responsible release processes, Familiarity with healthcare data standards, Ability to collaborate with engineering, design, operations, and leadership teams, Experience working in fast-moving or small teams 📃 Skills: APIs, FHIR, SDC, HL7, LOINC, AI, ML, SaaS, Analytics, Observability, Integrations, Schemas, Validation, Permissions, StateMachines, DataModels, Commerce, Telehealth, Eprescribing 🏢 Description: About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. Build the operating system for patient-centric care Bond OS is the platform layer for modern care delivery. It connects structured patient intake, longitudinal patient context, provider review, clinic and admin operations, orders, prescriptions, commerce rails, platform APIs, analytics, support workflows, and applied AI/ML into one coherent system. Healthcare delivery is usually fragmented: intake in one place, clinical review in another, ordering and prescription status somewhere else, operations in spreadsheets, support in tickets, and analytics after the fact. Bond OS is built to make those flows work together: one patient context, clear workflows for every role, durable platform primitives, and intelligent assistance where it improves speed, quality, and safety. We are hiring a Product Lead to own the roadmap for Bond OS across product surfaces and platform primitives. This is a senior, hands-on product leadership role for someone who can move between client conversations, patient and provider workflows, technical contracts, data models, operational edge cases, AI/ML release discipline, and crisp execution with engineering and design. Why this role matters Bond OS is entering a new chapter. The core platform is live, the product surface area is expanding, and the opportunity is to make the system more unified, more patient-centric, more operationally powerful, and more intelligent. This role will shape how the platform scales: how intake becomes usable clinical context, how providers and clinic teams move through work, how orders and prescriptions are tracked, how clients understand performance, how APIs and permissions become stronger platform primitives, and how applied AI/ML earns its way into high-consequence workflows. The mandate is clear: turn a powerful care-delivery platform into a sharper operating system. Quick Facts Pay Range: $120,000—$300,000 USD Benefits: - 401(k) with up to 4% matching - Medical, dental, vision and life insurance - Paid time off What you will lead Bond OS roadmap - Own the product roadmap across the full platform: - Patient intake, patient portal, and longitudinal patient context - Provider workflows, review queues, clinical decisioning, and safety review - Clinic and admin operations, group management, permissions, and oversight - Orders, prescriptions, catalog, commerce, payments, promotions, and fulfillment handoffs - Platform APIs, integrations, auditability, data contracts, and status models - Analytics for operations, outcomes, quality, and performance - Applied AI/ML across intake, summarization, triage, drafting, operations, and decision-support context You will set priorities, make tradeoffs, sequence dependencies, and keep the roadmap grounded in client value, patient impact, operational leverage, and engineering reality. Platform primitives Define and protect the core primitives of Bond OS: patient, intake, encounter, decision, order, prescription, catalog item, group, role, permission, audit event, status, and AI artifact. Client and user discovery Partner directly with clients, providers, clinic/admin teams, operators, support, design, engineering, and leadership. You will watch real workflows, understand where care delivery breaks down, and translate that signal into product decisions. Applied AI/ML product direction AI/ML is a first-class part of Bond OS. The first opportunities include assisted intake summarization, missing-data detection, suggested triage priority, provider-facing drafting, operational intelligence, quality analytics, and decision-support context. You will define which use cases are worth pursuing, what good output means, how model-backed features are evaluated before launch, how humans review or override outputs, how failures are handled, and how performance is monitored after release. Product execution and spec quality Write product specs that engineering and design can execute from. Strong specs should include user goals, role-specific flows, states, API contracts, validation behavior, data requirements, audit/logging needs, i18n requirements, acceptance criteria, rollout plan, and release criteria. Product operating cadence Maintain the product source of truth: what is live, what is in flight, what is blocked, what is cut, what depends on what, and what done means. What you will do - Build and maintain the Bond OS roadmap across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces. - Translate client, user, clinical, operational, and technical insight into clear product direction. - Partner with engineering on API contracts, schemas, state machines, validation behavior, performance, reliability, and integration boundaries. - Partner with design on high-craft workflows that reduce cognitive load and make complex care operations feel clear. - Prioritize the smallest valuable slices that improve the platform without creating long-term product debt. - Lead applied AI/ML product discovery and write the first serious AI/ML PRDs for Bond OS. - Define release gates for high-consequence workflows, including safety, auditability, permissions, i18n, test coverage, and operational fallbacks. - Communicate roadmap priorities and tradeoffs to internal stakeholders and strategic clients. Experience we value - 6+ years of product management or product leadership experience - Experience building platform, SaaS, healthcare, fintech, logistics, marketplace, developer-platform, operations, commerce, or high-consequence software - Healthcare, health-tech, telehealth, pharmacy, e-prescribing, care operations, or regulated-data experience - Experience working directly with customers or strategic clients - Technical fluency with API contracts, schemas, state machines, data models, permissions, validation, integrations, observability, and engineering tradeoffs - Strong written communication skills - Experience with AI/ML product development, evaluation, guardrails, human-in-the-loop UX, model observability, red-teaming, drift monitoring, and responsible release processes - Familiarity with healthcare data standards such as FHIR, SDC, HL7, or LOINC - Experience in small or fast-moving teams What success looks like First 90 days - Understand the Bond OS platform across workflows, APIs, analytics, operations, and AI/ML surfaces - Maintain an accurate product source of truth - Ship or materially advance one meaningful cross-surface platform slice - Deliver a next-quarter roadmap with priorities, tradeoffs, dependency mapping, and measurable outcomes - Develop a product plan for an applied AI/ML capability with evaluation, guardrails, review, monitoring, and launch criteria First 12 months - Improve workflow unification across patient, provider, admin, operations, and client-facing systems - Strengthen permissions, auditability, taxonomy, analytics, and operational visibility - Deliver AI/ML capabilities with oversight and monitoring - Improve order, prescription, and fulfillment workflows How we work - Platform first: strengthen shared primitives, contracts, workflows, and data - Patient context is the spine of workflows and analytics - Small slices, high bar - Contracts matter: API behavior, validation, permissions, audit logs, states, and data contracts are part of the product - AI/ML features require evaluation, guardrails, human oversight, observability, fallback behavior, and monitoring - Written decisions compound through clear product writing - Craft is leverage: the product should feel fast, clear, safe, and intentional Hiring process - Intro conversation focused on platform scope, product judgment, and role fit - Product leadership conversation around roadmap, tradeoffs, and discovery - Technical product conversation around APIs, data models, workflow states, and execution quality - Paid work sample or case discussion - Final conversation with leadership How to apply Send your resume including your LinkedIn profile link. A product artifact is encouraged but not required: a PRD, roadmap memo, technical decision document, launch plan, or case study. The Pharmacy Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected characteristics. The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.

🏢 Summary: Leadership role for a Pharmacist in Charge overseeing enterprise-wide compounding quality systems and regulatory compliance within a 503B outsourcing facility. The position focuses on building scalable, inspection-ready quality infrastructure, leading regulatory inspections, and ensuring adherence to FDA cGMP standards across sterile and non-sterile operations. Includes a sign-on bonus and multi-state licensure support. 🗂️ Requirements: Active, unrestricted pharmacist licensure in one or more U.S. states, Ability and willingness to obtain and maintain multi-state pharmacist licensure, 4+ years leadership experience in FDA-regulated pharmaceutical, biologics, sterile manufacturing, or 503B environments, Expert knowledge of FDA cGMP requirements (21 CFR Parts 210 and 211), Experience implementing and maintaining enterprise-level quality systems, Experience leading and supporting FDA and state regulatory inspections and audits, Bachelor’s degree in Pharmacy or related scientific discipline 📃 Skills: cGMP, FDA, 503B, 21CFR210, 21CFR211, QualitySystems, SterileCompounding, NonSterileCompounding, RegulatoryCompliance, Audit, Inspection, PharmacyLicensure 🏢 Description: Pharmacist in Charge (PIC) $10,000 Sign-On Bonus Offered + Multi-State Licensure Support Available Position Summary The Pharmacist in Charge (PIC) is responsible for fortifying enterprise-wide compounding and quality infrastructure while serving as the principal external authority on 503B quality, safety, and regulatory compliance. This role blends deep operational command with strategic leadership to ensure quality systems are scalable, inspection-ready, and aligned with industry standards. The PIC establishes and governs a robust quality framework, drives operational excellence across compounding operations, and develops a high-performing organization capable of sustaining rapid and compliant growth. The PIC ensures that quality systems are proactively designed, predictably executed, and continuously improved to meet evolving regulatory and business demands. Externally, the PIC serves as the primary liaison with regulatory authorities, customers, and key stakeholders. This leader provides executive oversight during regulatory inspections and enforcement activities, supports legal and compliance matters, and contributes subject-matter expertise to internal governance bodies and professional forums. Location: Onsite Monday - Friday in Alachua, FL Salary: $145,000 - $150,000 + bonus opportunity + $10,000 Sign-On Bonus Offered + Multi-State Licensure Support Available Duties and Responsibilities: Quality Leadership: - Build a unified, scalable quality blueprint integrating sterile and non-sterile operations. - Maintain inspection-ready systems that reinforce documentation integrity and regulatory confidence. Regulatory Affairs: - Provide quality subject-matter expertise to Regulatory Affairs, Legal, and Quality teams. - Support inspections, audits, and interactions with regulators and third-party auditors. - Support legal and regulatory proceedings requiring technical quality interpretation. Team Leadership & Culture Building: - Design scalable organizational structures and develop quality talent. - Implement operating systems that drive alignment, transparency, and accountability. - Standardize site practices, accelerate issue resolution, and improve throughput reliability. Knowledge and Skills: - Expertise in quality systems, compounding operations, and regulatory frameworks. - Deep understanding of federal and state regulatory landscapes related to 503B. - Ability to build high-performance teams and lead execution in fast-growth environments. - Ability to integrate critical information and champion advanced strategies. - Experience managing multiple departments or major functions. - Responsible for cost, method, and employee results. - Represents the organization as a prime contact on projects and operations. Preferred Experience and Qualifications: - 4+ years of progressive leadership experience in quality, regulatory affairs, operations, or technical oversight within FDA-regulated pharmaceutical, biologics, sterile manufacturing, or 503B outsourcing facility environments. - Expert knowledge of FDA cGMP requirements, including 21 CFR Parts 210 and 211, applied to sterile and non-sterile drug manufacturing in a 503B outsourcing facility. - Active, unrestricted pharmacist licensure in one or more U.S. states, with ability to obtain and maintain multi-state licensure. - Extensive experience leading and supporting regulatory inspections and audits, including FDA and state board inspections. - Bachelor’s degree in Pharmacy or related scientific discipline required; advanced degree preferred. Additional Information - $10,000 Sign-On Bonus available for qualified candidates. - Reimbursement for additional pharmacist licenses required for the role. Benefits/ Perks: - Employer-paid healthcare coverage - Free compounded medications for employees with valid prescription - Paid time off - Sick time - FSA and HSA options - Parental leave - 401(k) with employer matching - Life insurance - Vision and dental insurance - Veterinary insurance Work Environment: This position is primarily onsite and requires regular sitting, standing, computer use, and occasional lifting as needed.

🏢 Summary: Remote full-time Partnership Compliance Manager role for a licensed pharmacist focused on provider and clinic compliance infrastructure, investigations, onboarding support, and compliance education within a compounding pharmacy environment. The position involves regulatory guidance, sales compliance training, and provider-facing education related to DEA, telehealth, and 503A standards. 🗂️ Requirements: Active pharmacist licensure in good standing, 2+ years post-licensure experience, Experience with compliance or regulatory affairs, Knowledge of DEA controlled substance prescribing requirements, Familiarity with 503A compounding regulations, Understanding of Board of Pharmacy processes, Ability to communicate regulatory requirements to non-clinical audiences 📃 Skills: PharmD, RPh, DEA, 503A, Telehealth, Compliance, Regulatory, Credentialing, Pharmacy, Compounding 🏢 Description: Company Overview: Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers. Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care. We're growing, and we're looking for people who share that conviction. If you're ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we'd like to meet you. Mission: Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like. Schedule: 1st Shift | 9:00 AM – 5:00 PM MST Compensation Range: $130,000 - $135,000 Position Overview: The Partnership Compliance Manager is a licensed pharmacist dedicated exclusively to managing provider and clinic relationships from a compliance standpoint. With approximately 3,500 clinics in the onboarding pipeline, this role will build and entirely own Strive's partner-facing compliance infrastructure - including proactive provider education, sales team compliance training, and strategic clinic liaison engagement. This is a highly focused, standalone function; it does not absorb unrelated compliance tasks or support general compliance operations. Key Responsibilities: - Onboarding Support & Edge Case Resolution: Serve as the compliance escalation point for the Onboarding team on complex, non-standard credential issues (e.g., residential address determinations, multi-location configurations, telehealth distinctions, DBA discrepancies, and prescriber anomalies). Provide documented, consistent rulings to minimize VP-level escalations. - Provider & Clinic Investigations: Lead investigations triggered by prescribing pattern anomalies, credential lapses, or flagged behaviors. Produce written summaries outlining findings, root causes, and recommended dispositions, and directly communicate outcomes to providers and clinic administrators. - Sales Team Compliance Training: Build and deliver Strive's first structured compliance training program for the Sales team covering state-specific credentialing requirements, prescribing red flags, 503A validity standards, and commercial representation boundaries. Establish a clear intake process and SLA for sales inquiries. - Provider-Facing Education & Liaison: Develop and deliver webinars and written educational materials (one-pagers, reference guides, FAQs) for clinic partners on controlled substance prescribing, tele-health obligations, and BUD-compliant dispensing practices. Act as a proactive resource to achieve compliant retention rather than reactive enforcement. - Scope Discipline: This specialized position strictly excludes general compliance operations, SOP drafting, quality events, final prescription verification, or pre-clearance sales support. Required Qualifications: - Education & Licensure: Active pharmacist licensure in good standing (RPh or PharmD). - Experience: 2+ years of post-licensure experience with direct exposure to compliance, regulatory affairs, provider relations, or specialty/compounding pharmacy operations. - Regulatory Knowledge: Working knowledge of DEA controlled substance prescribing requirements (including multi-state and telehealth prescriber registration) and familiarity with the 503A compounding regulatory framework and state Board of Pharmacy processes. - Communication: Demonstrated ability to articulate complex regulatory and compliance requirements to non-clinical audiences (Sales staff, clinic administrators, and providers) with authority and minimal friction. Preferred Qualifications: - PharmD with a residency, fellowship, or prior professional experience in regulatory, managed care, or ambulatory care settings. - Prior experience working within a 503A or 503B compounding pharmacy environment. - Direct exposure to Board of Pharmacy complaint responses, formal provider investigations, or compliance program development. - Experience designing, building, or delivering compliance training or continuing education (CE) programs. Work Environment: This position is primarily based in a remote work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities. Benefits/ Perks: Strive Pharmacy offers a comprehensive benefits package, including: - Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date - Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider - Paid time off - Sick time - FSA and HSA options - Parental leave - 401(k) with employer matching - Life insurance - Vision and dental insurance - Veterinary insurance Culture: Culture isn't an afterthought at Strive. It's something we actively build. At our Gilbert, Arizona location, that looks like Food Truck Fridays and Casual Fridays. Company-wide, we also celebrate throughout the year with holiday potlucks and seasonal gatherings. We're committed to supporting the personal and professional growth of every employee, inside and outside the workplace. EEO: Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

🏢 Summary: Quality Control Specialist 503B role focused on ensuring product quality, compliance, and manufacturing continuity in regulated pharmaceutical operations through inspections, testing coordination, deviation management, and documentation. The position uses AI-enabled quality systems, analytics, and automation to improve inspection accuracy, compliance execution, and operational efficiency in a fast-paced environment. 🗂️ Requirements: Bachelor's degree in Biology, Chemistry, Pharmaceutical Sciences, Quality, Operations, or related field, Minimum 2 years of experience in quality control, manufacturing, laboratory, or regulated operations, Experience with inspections, quality documentation, deviation management, and audit readiness, Knowledge of FDA regulations, cGMP standards, and USP requirements, Proficiency with electronic quality management systems and digital documentation platforms, Ability to manage competing priorities in a fast-paced regulated environment, Strong analytical problem-solving and documentation skills, Ability to collaborate across Manufacturing, QA, Warehouse, and Laboratory teams 📃 Skills: cGMP, FDA, USP, QA, QC, CAPA, Biology, Chemistry, Pharmaceuticals, Analytics, Automation, Documentation, Compliance, Auditing 🏢 Description: POSITION SUMMARY Quality Control Specialist 503B protects product quality, compliance, and manufacturing continuity across 503A and 503B operations through inspection, sampling, testing coordination, and documentation. This role ensures accurate execution, deviation identification, and data integrity supporting patient safety and operational reliability. Leveraging AI-enabled quality systems, analytics, and automation, the position improves review speed, inspection accuracy, and decision-making. Success requires execution rigor, learning agility, and disciplined problem solving within a highly regulated, fast-paced environment. RESPONSIBILITIES Quality Operations - Performs material inspections, sampling, and quality verification supporting compliant manufacturing and product release. - Utilizes AI-enabled systems and workflows to improve inspection accuracy, processing speed, and documentation quality. - Coordinates sample management, testing activities, and laboratory communication supporting product quality and operational continuity. - Leverages AI-assisted analytics and digital systems to improve visibility, reduce delays, and strengthen compliance execution. - Drafts nonconformance investigations and assists in investigations, impact assessments, deviation tracking, CAPA, and change control activities. - Applies AI-powered analytics to identify trends, improve responsiveness, and strengthen root cause visibility. Compliance And Documentation - Maintains accurate, audit-ready records supporting cGMP compliance and manufacturing continuity. - Uses digital systems and AI-assisted tools to improve data integrity, reduce errors, and strengthen process consistency. - Executes quality activities aligned with FDA, USP, and company procedures supporting safe manufacturing operations. - Supports audits and inspections through organized documentation and adherence to procedures. - Uses AI-powered reporting tools to improve preparedness and compliance responsiveness. Continuous Improvement - Identifies opportunities to improve workflows, documentation, and inspection processes. - Uses AI-driven analytics and automation to improve efficiency, compliance, and operational performance. - Collaborates with Manufacturing, QA, Warehouse, and Laboratory teams to resolve issues and support operations. - Expands expertise in quality systems and regulatory standards while leveraging AI tools to improve performance and adaptability. KNOWLEDGE AND SKILLS - Strong understanding of quality control processes, cGMP documentation practices, inspection procedures, deviation management, and compliance standards. - Proficiency using electronic quality management systems, digital documentation platforms, AI-enabled analytics tools, and automated workflows. - Demonstrated analytical problem-solving capabilities with experience identifying quality risks, supporting investigations, improving documentation accuracy, and managing competing priorities. - Excellent communication, collaboration, and organizational skills. EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Biology, Chemistry, Quality, Pharmaceutical Sciences, Operations, or related discipline preferred. - Minimum 2 years of quality control, manufacturing, laboratory, or regulated operational experience preferred. - Experience supporting inspections, quality documentation, deviation management, audit readiness, and electronic quality systems strongly preferred. - Familiarity with FDA regulations, cGMP standards, USP requirements, AI-enabled quality technologies, and digital workflow platforms preferred. - Demonstrated ability to execute with precision, adapt rapidly to changing operational demands, and contribute effectively within collaborative teams. Key Competencies - Customer Focus - Strategic AI - Optimizes Work Processes - Collaborates - Resourcefulness - Manages Complexity - Ensures Accountability - Situational Adaptability - Communicates Effectively Values - People - Quality - Service - Innovation Employee Benefits, Health and Wellness - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements - Ability to remain in a stationary position for significant periods. - Frequent use of hands and fingers to access and retrieve information from computers and office devices. - Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Senior Product Lead role focused on owning the Bond OS roadmap for a healthcare care-delivery platform integrating patient intake, provider workflows, operations, APIs, analytics, and AI/ML capabilities. The position requires driving product strategy, technical product execution, platform architecture decisions, and AI/ML feature governance in a regulated healthcare environment. Candidates will collaborate closely with engineering, design, clients, and operations teams to scale a unified patient-centric platform. 🗂️ Requirements: 6+ years of product management or product leadership experience, Experience building complex software platforms or SaaS products, Technical fluency with APIs, schemas, state machines, data models, permissions, and integrations, Experience writing PRDs, product specs, roadmap documents, and launch plans, Experience with AI/ML product development and release processes, Experience working with customers or strategic clients, Knowledge of healthcare, telehealth, pharmacy, or regulated-data environments, Familiarity with healthcare data standards such as FHIR, SDC, HL7, or LOINC, Ability to define release gates, validation behavior, and auditability requirements, Experience collaborating with engineering and design teams on complex workflows 📃 Skills: APIs, FHIR, HL7, LOINC, SDC, AI, ML, SaaS, Analytics, Integrations, Schemas, Observability, Permissions, Validation, Auditability, StateMachines, Commerce, Payments, Eprescribing, Telehealth 🏢 Description: About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. Build the operating system for patient-centric care Bond OS is the platform layer for modern care delivery. It connects structured patient intake, longitudinal patient context, provider review, clinic and admin operations, orders, prescriptions, commerce rails, platform APIs, analytics, support workflows, and applied AI/ML into one coherent system. Healthcare delivery is usually fragmented: intake in one place, clinical review in another, ordering and prescription status somewhere else, operations in spreadsheets, support in tickets, and analytics after the fact. Bond OS is built to make those flows work together: one patient context, clear workflows for every role, durable platform primitives, and intelligent assistance where it improves speed, quality, and safety. We are hiring a Product Lead to own the roadmap for Bond OS across product surfaces and platform primitives. This is a senior, hands-on product leadership role for someone who can move between client conversations, patient and provider workflows, technical contracts, data models, operational edge cases, AI/ML release discipline, and crisp execution with engineering and design. Why this role matters Bond OS is entering a new chapter. The core platform is live, the product surface area is expanding, and the opportunity is to make the system more unified, more patient-centric, more operationally powerful, and more intelligent. This role will shape how the platform scales: how intake becomes usable clinical context, how providers and clinic teams move through work, how orders and prescriptions are tracked, how clients understand performance, how APIs and permissions become stronger platform primitives, and how applied AI/ML earns its way into high-consequence workflows. The mandate is clear: turn a powerful care-delivery platform into a sharper operating system. What you will lead Bond OS roadmap Own the product roadmap across the full platform: - Patient intake, patient portal, and longitudinal patient context - Provider workflows, review queues, clinical decisioning, and safety review - Clinic and admin operations, group management, permissions, and oversight - Orders, prescriptions, catalog, commerce, payments, promotions, and fulfillment handoffs - Platform APIs, integrations, auditability, data contracts, and status models - Analytics for operations, outcomes, quality, and performance - Applied AI/ML across intake, summarization, triage, drafting, operations, and decision-support context You will set priorities, make tradeoffs, sequence dependencies, and keep the roadmap grounded in client value, patient impact, operational leverage, and engineering reality. Platform primitives Define and protect the core primitives of Bond OS: patient, intake, encounter, decision, order, prescription, catalog item, group, role, permission, audit event, status, and AI artifact. Client and user discovery Partner directly with clients, providers, clinic/admin teams, operators, support, design, engineering, and leadership. You will watch real workflows, understand where care delivery breaks down, and translate that signal into product decisions. Applied AI/ML product direction AI/ML is a first-class part of Bond OS. The first opportunities include assisted intake summarization, missing-data detection, suggested triage priority, provider-facing drafting, operational intelligence, quality analytics, and decision-support context. You will define which use cases are worth pursuing, what good output means, how model-backed features are evaluated before launch, how humans review or override outputs, how failures are handled, and how performance is monitored after release. Product execution and spec quality Write product specs that engineering and design can execute from. Strong specs should include user goals, role-specific flows, states, API contracts, validation behavior, data requirements, audit/logging needs, i18n requirements, acceptance criteria, rollout plan, and release criteria. For AI/ML-backed features, specs should also define model inputs and outputs, evaluation criteria, red-team cases, confidence and fallback behavior, human review UX, monitoring, and go/no-go thresholds. Product operating cadence Maintain the product source of truth: what is live, what is in flight, what is blocked, what is cut, what depends on what, and what done means. Run a written cadence that gives leadership, clients, and the team clear visibility into decisions, tradeoffs, risks, and progress. What you will do - Build and maintain the Bond OS roadmap across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces. - Translate client, user, clinical, operational, and technical insight into clear product direction. - Partner with engineering on API contracts, schemas, state machines, validation behavior, performance, reliability, and integration boundaries. - Partner with design on high-craft workflows that reduce cognitive load and make complex care operations feel clear. - Prioritize the smallest valuable slices that improve the platform without creating long-term product debt. - Lead applied AI/ML product discovery and write the first serious AI/ML PRDs for Bond OS. - Define release gates for high-consequence workflows, including safety, auditability, permissions, i18n, test coverage, and operational fallbacks. - Communicate roadmap priorities and tradeoffs to internal stakeholders and strategic clients. - Create the product discipline that lets a small, senior team move faster without becoming sloppy. Experience we value - 6+ years of product management or product leadership experience, ideally with ownership of complex software from strategy through launch. - Experience building platform, SaaS, healthcare, fintech, logistics, marketplace, developer-platform, operations, commerce, or other high-consequence software. - Healthcare, health-tech, telehealth, pharmacy, e-prescribing, care operations, or regulated-data experience. - Experience working directly with customers or strategic clients and translating their needs into scalable product capabilities. - Technical fluency: API contracts, schemas, state machines, data models, permissions, validation, integrations, observability, and engineering tradeoffs. - Strong written communication: PRDs, specs, roadmap memos, technical decision documents, launch plans, and executive updates. - Experience with AI/ML product development, especially evaluation, guardrails, human-in-the-loop UX, model observability, red-teaming, drift monitoring, and responsible release processes. - Familiarity with healthcare data standards such as FHIR, SDC, HL7, or LOINC. - Experience in a small or fast-moving team where product judgment mattered more than process weight. - Background in engineering, design, data, operations, clinical workflows, or technical product management. What success looks like First 90 days - Understand the Bond OS platform across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces. - Maintain an accurate product source of truth. - Ship or materially advance a meaningful cross-surface platform slice. - Deliver a roadmap with clear priorities, tradeoffs, dependency mapping, and measurable outcomes. - Create a serious AI/ML product plan with guardrails, monitoring, logging, and launch criteria. First 12 months - Improve platform unification across patient, provider, admin, operations, and client-facing workflows. - Strengthen permissions, auditability, taxonomy, analytics, and operational visibility. - Deliver AI/ML capabilities with oversight and monitoring. - Improve order, prescription, and fulfillment workflows. Benefits: - 401(k) with up to 4% matching - Medical, dental, vision and life insurance - Paid time off The Pharmacy Hub is an Equal Opportunity Employer. The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions.

🏢 Summary: Customer Success Manager role focused on managing the post-sale customer lifecycle in a regulated healthcare and pharmacy environment, driving adoption, retention, operational excellence, and customer satisfaction through AI-driven analytics and cross-functional collaboration. The position emphasizes customer enablement, risk management, workflow optimization, and data-driven decision-making using CRM and business intelligence tools. Candidates should have experience in customer success or healthcare operations and strong proficiency with Salesforce, analytics platforms, and AI-enabled technologies. 🗂️ Requirements: 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support, Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience, Proficiency with Salesforce CRM, Experience with customer success platforms, Strong Excel skills, Experience with Tableau or Power BI, Strong analytical and communication skills, HIPAA training required on hire and annually, Ability to manage onboarding, retention, enablement, and customer lifecycle activities, Experience working in regulated environments 📃 Skills: Salesforce, Excel, Tableau, PowerBI, Gainsight, CRM, Analytics, Automation, AI, HIPAA, QBRs, EBRs, USP797, USP800, SixSigma 🏢 Description: POSITION SUMMARY The Customer Success Manager drives measurable customer outcomes by owning the complete post-sale lifecycle across assigned 503A and 503B customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while advancing strategic growth objectives. This role orchestrates cross-functional execution, translates customer insights into scalable improvements, and proactively mitigates operational risk within a highly regulated, hyper-growth environment. Leveraging AI as a force multiplier, the role accelerates decision-making, prioritization, predictive risk identification, customer engagement, and operational quality through data-driven intelligence and automation. RESPONSIBILITIES Customer Lifecycle Management • Lifecycle Ownership: Serve as the single accountable owner for assigned customer relationships throughout the post-sale lifecycle, leading onboarding, adoption, enablement, customer health monitoring, retention activities, and renewal readiness. Leverage AI-powered customer insights, predictive health scoring, and workflow automation to proactively identify risks, personalize engagement strategies, improve decision-making, and consistently deliver exceptional customer outcomes aligned with quality, compliance, and growth objectives. • Success Planning: Develop, execute, and continuously refine customer success plans that align customer goals with therapies, services, and operational capabilities. Utilize AI-enabled analytics to prioritize opportunities, monitor adoption milestones, identify emerging risks, and recommend data-driven interventions that improve utilization, strengthen customer confidence, accelerate value realization, and support long-term retention within a highly regulated 503A and 503B environment. • Relationship Excellence: Build trusted relationships through proactive communication, consultative guidance, and responsive customer engagement that strengthens satisfaction and loyalty. Apply AI-assisted sentiment analysis, communication recommendations, and customer intelligence to anticipate evolving needs, resolve concerns efficiently, capture meaningful feedback, and reinforce commitment to service excellence, innovation, and patient-focused outcomes. Customer Enablement and Operational Excellence • Customer Enablement: Lead onboarding, education, and ongoing customer coaching to ensure safe, compliant, and effective use of therapies, products, and workflows. Utilize AI-supported learning recommendations, knowledge resources, and personalized enablement strategies to accelerate customer proficiency, improve operational consistency, increase independence, and maximize long-term customer success while maintaining regulatory compliance. • Operational Coordination: Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve customer challenges and improve service delivery. Leverage AI-enabled workflow visibility, intelligent case prioritization, and cross-functional insights to accelerate issue resolution, improve communication, reduce recurring problems, and enhance the overall customer experience. • Performance Monitoring: Monitor customer adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics tools. Translate performance trends into actionable recommendations, coordinate timely interventions, maintain accurate customer documentation, and ensure reliable reporting that supports informed decision-making, operational excellence, and scalable customer success execution. Business Insights and Continuous Improvement • Insight Generation: Capture customer feedback, operational observations, and engagement trends to identify opportunities that improve products, services, processes, and customer experiences. Utilize AI-driven analytics, pattern recognition, and predictive insights to transform customer intelligence into meaningful recommendations that support innovation, operational improvements, and organizational decision-making. • Risk Management: Continuously evaluate customer health indicators, engagement patterns, operational performance, and compliance considerations to proactively identify and mitigate risks before they impact customer outcomes. Apply AI-powered predictive monitoring and root-cause analysis to prioritize corrective actions, coordinate escalations, strengthen business continuity, and maintain customer confidence within a highly regulated operating environment. • Continuous Improvement: Contribute to scalable operational excellence by documenting best practices, improving customer success playbooks, standardizing workflows, and supporting organizational learning initiatives. Leverage AI-assisted process optimization, workflow automation, and knowledge management to improve execution quality, increase efficiency, enhance customer satisfaction, and enable sustainable growth. KNOWLEDGE AND SKILLS • Demonstrated expertise with Salesforce CRM, Customer Success platforms, Microsoft Excel, Tableau or Power BI, AI-enabled analytics, workflow automation, and customer intelligence technologies. • Strong knowledge of customer lifecycle management, onboarding, enablement, customer health scoring, retention strategies, renewal readiness, risk management, and continuous improvement methodologies. • Exceptional communication, executive relationship management, strategic planning, problem-solving, collaboration, coaching, facilitation, and cross-functional leadership skills. • Proven ability to leverage artificial intelligence, predictive analytics, automation technologies, and data-driven decision-making to improve operational efficiency and customer satisfaction. EXPERIENCE AND QUALIFICATIONS • 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles. • Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. • Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel. • Experience using analytics, risk models, or AI-driven tools preferred. • Proven coaching, training, and enablement abilities; strong analytical and communication skills. • Proactive, ownership-driven, outcome-focused mindset. • Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred. • Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable. • Formal training or working knowledge of USP<797>/<800> or other compounding standards is desirable. • HIPAA training required on hire and annually. • Preferred certifications: Certified Customer Success Manager (CCSM), Lean/Six Sigma. EMPLOYEE BENEFITS, HEALTH AND WELLNESS Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. PHYSICAL REQUIREMENTS The employee is required to communicate effectively, remain stationary for extended periods, use office productivity devices, move around the office and corporate campus, and regularly stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.