VP, Sales Operations

The Opportunity

As Vice President, Sales Operations, you will be a key strategic partner to the Chief Commercial Officer and a driving force behind commercial growth. This role sits at the intersection of strategy, operations and execution, owning the systems, processes and insights that enable the sales organization to perform at its best across commercial and RWD/E business. You will serve as a trusted right hand to the CCO and lead a high-performing Sales Operations team.

What You'll Do

Chief of Staff to the CCO

• Serve as a strategic partner and operational extension of the CCO, helping to drive commercial priorities, prepare for key leadership meetings, and ensure cross-functional follow-through on commercial initiatives
• Translate CCO vision into structured plans, track progress against commercial goals, and surface risks and opportunities proactively
• Represent the CCO in cross-functional forums as needed and manage key commercial communications

Sales Operations

• Define and lead the commercial rhythm of business, including forecasting, pipeline management, quota setting, territory planning, renewal strategies, and annual planning
• Continuously evolve forecasting methodologies, managing multiple concurrent forecast models including pipeline yield, sales leader call and bottoms-up build, to deliver accurate and actionable insights to leadership
• Own and evolve the CRM and broader sales technology stack, driving adoption, automation, and continuous improvement across the commercial organization
• Identify and implement new technologies and process optimizations to improve the velocity, efficiency, and win rates of the sales process
• Build, maintain, and automate sales metric pipelines and dashboards, serving as the technical SME on all sales analytics
• Lead the design and execution of business analytics and reporting cadences, providing transparency into performance drivers and growth opportunities
• Drive sales enablement initiatives, ensuring the sales team has the tools, training, and processes needed to perform effectively
• Design and execute sales compensation programs, including quota design and commission calculations
• Partner closely with Finance and Marketing to ensure alignment on revenue performance and growth initiatives
• Partner closely with the Director of Proposals to ensure a disciplined, high-quality response process that positions the organization competitively across commercial and RWD/E opportunities
• Support RFP prioritization decisions and cross-functional coordination across sales, product, legal and subject matter experts
• Serve as the single point of accountability for day-to-day sales operations business continuity, ensuring all critical functions, analytics, and technologies remain operational and resilient
• Lead, coach, and develop a high-performing Sales Operations team

What You'll Bring

Required skills and experience

• 10+ years of progressive experience in Sales Operations, Strategy, or a related field, with at least 3 years in a senior leadership role
• Proven ability to serve as a strategic partner to senior commercial leaders, with strong executive presence and communication skills
• Familiarity with pharma commercial analytics, RWD/E, and life sciences buying cycles
• Deep expertise in Salesforce administration and optimization, including integrations, workflows, and process automation
• Advanced proficiency in SQL and/or Python to support data transformation and metric automation
• Expertise in BI tools such as Tableau, Power BI, or QuickSight
• Experience designing and managing sales compensation programs, including quota setting and commission calculations
• Proven people leadership skills with experience coaching, developing, and managing teams
• Comfortable navigating ambiguity and driving clarity in a fast-paced, high-growth environment
• Bachelor's degree required

Desired skills and experience

• Advanced degree (MBA or related field)
• Experience with CPQ, CLM, or ABM platforms
• Salesforce Admin certification

Benefits & Perks

• Competitive base salary and annual bonus opportunity
• Health, dental, and vision coverage starting on day 1
• 401(k) plan and equity program (new hire equity grants beginning at Director level and above)
• Flexible location model with hybrid work for Philadelphia-based employees
• Generous PTO targeted at 4 weeks per year plus paid parental leave
• 12 weeks paid parental leave for childbearing, surrogacy, and adoption; 6 weeks for non-childbearing parents
• Comprehensive onboarding with mentorship and structured learning resources
• Professional development support including regular 1:1s and annual development budget