Site Leader I, Chicago, #479

Senior

63,000 - 86,628 USD/yr

Chicago, IL

Gopuff is seeking a Site Leader to join the Field Operations team. This role requires a self-starting and entrepreneurial leader to oversee facility operations and lead a local team of Shift Leaders, Field Operations Associates, and independent Driver Partners. The Site Leader is responsible for executing operational excellence and delivering a high-quality customer experience in a fast-paced environment.

Qualifications

6+ years of experience in a fast-paced environment leading a workforce
Retail, grocery, military, restaurant, or equivalent experience
Bachelor’s degree preferred
Strong written and verbal communication skills
Strong conflict resolution skills
Strong team development and engagement skills
Ability to lead in an ever-changing environment
Proven track record of improving processes and efficiencies
Ability to work fluid schedules, including peak hours (5pm - 3am), weekends, and holidays as needed
Ability to stand, bend, reach, and walk during shifts
Ability to lift up to 49 pounds

Responsibilities

Plan, direct, and oversee all facility operations including deliveries, inventory, equipment, and systems
Drive improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
Drive financial performance by ensuring productivity, labor, and expense targets are achieved
Ensure compliance with company and legal policies, procedures, and regulations by analyzing and interpreting reports
Implement and monitor HR compliance, asset protection, safety controls, and quality assurance reviews
Develop and implement action plans to improve performance and guide management in executing company programs
Train site leadership to control expenses and labor according to budget and sales volume
Create and implement plans to improve the financial performance of the facility

What We Offer

Medical, Dental, and Vision Insurance (for full-time employees)
401(k) Retirement Savings Plan
25% employee discount & FAM Membership
Vacation and Sick Time for eligible employees
EAP through AllOne Health

Pay

Compensation is based on market pricing and may vary by location.

Chicago, IL: $63,000 - $86,625

Starting pay is determined based on job-related skills, experience, qualifications, work location, and market conditions.

Gopuff

Gopuff is a technology-driven convenience and logistics company operating in the on-demand delivery industry. It specializes in delivering everyday essentials—such as groceries, household items, and other consumer goods—directly to customers within minutes. The company’s mission centers on bringing speed, convenience, and predictability to daily life, positioning itself as a solution for immediate needs at any time of day. Gopuff emphasizes a customer-first mindset, operational excellence, and a fast-paced, entrepreneurial culture. It fosters values of inclusivity and equal opportunity, promoting a diverse and non-discriminatory workplace. With a network of local facilities and driver partners across multiple U.S. markets, Gopuff combines technology, logistics infrastructure, and field operations teams to power its rapid delivery model.

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