June 26, 2026
AI Operations Associate
Junior • On-site
80,004 - 125,004 USD/yr
New York, NY
About the Role
Loop is building an AI ops team that will own key automation and intelligence systems as the company builds and scales them across its customer base. The team is disrupting traditional operations with AI-powered workflows that create 100X leverage for users, turning operators into analysts. Responsibilities include close partnership with engineering and product teams, internal roll-out of new systems and products, and driving adoption across the user base.
This role requires a deep understanding of systems and their users (internal and external), the ability to translate complex technical work to everyday users, and strong problem-solving skills. This is an in-person role based in Chicago, San Francisco, or New York City, with the expectation of being onsite 4+ days per week.
What You'll Do
- Accelerate delivery of new product capabilities for global brands by understanding how customer outcomes are driven
- Embed with customer, product, and operations teams to deliver increased customer value
- Partner with AI engineers to deploy systems and products that automate workflows, reduce manual work, and improve user experience
- Demonstrate strong execution skills and deep knowledge of the product offering and customer pain points
- Build and maintain relationships with internal customer-facing stakeholders to ensure value delivery
About You
- College degree with a quantitative background in analytics, finance, economics, or similar STEM field
- 1+ years of work experience in technology, data analysis, or other technical and quantitative fields
- Ability to balance eagerness to learn with strong execution and problem-solving skills
- Team-oriented mindset with interest in fast-paced, high-growth environments
- Advanced Excel skills and SQL, Python, or other programming experience are a plus
Compensation and Benefits
The base pay range for this role is $80,000 to $125,000 annually, depending on experience, skills, qualifications, location, and business needs. In addition to base salary, the role may be eligible for equity.
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) match
- Paid time off
- Paid holidays
- Parental leave
Equal Opportunity
The company is an equal opportunity employer committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to legally protected characteristics.
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Our mission is to help entrepreneurs focus on what matters in their business and life, and to help their accountants become more strategic. We've raised $20M from a group of top-tier investors and have grown ARR 60% month-on-month since our public launch. We now serve thousands of businesses and are expanding our product to serve accountants directly — creating a two-sided platform where both business owners and their accountants use and recommend us. We're at an early but proven stage, moving fast, and building a world-class engineering team in Wrocław to match our ambition. ABOUT THE ROLE We're looking for a Senior or Staff Backend Engineer to own and evolve our backend services as we scale. This is a broad, high-impact role — you'll architect new features, build the systems that underpin our core product, and set the engineering standards that shape how the whole team works. The focus is on building a modern, AI-native developer experience. That means working closely with Product, AI, and Operations teams to design agentic systems, distributed data pipelines, and scalable incident response infrastructure — and doing it in a way that lets the team ship with confidence multiple times a day. WHAT YOU'LL WORK ON Architecture and feature design Partner with Product, AI, and Operations teams to architect new features and complex agentic systems. Make clear architectural trade-offs that balance platform, product, and business goals. Backend services and APIs Build and maintain the backend services and APIs that power the core product. Ensure systems are secure, well-tested, and high performance. Distributed systems Design and implement distributed services to orchestrate data pipelines, automate investigations, and enable incident response at scale. Operational excellence Own operational best practices so the team can ship multiple times a day with confidence. Healthy on-call culture and strong observability are part of what you'll build and maintain. Engineering standards Set the bar for writing, communication, and system design across the team. Your influence will shape how a modern AI-native product is built. WHAT WE LOOK FOR 5–10+ years of backend engineering experience A strong track record designing, building, and operating production backend systems at scale. Deep backend fundamentals Expertise in API design, data modelling, and reasoning about distributed systems trade-offs. You understand the nuances, not just the patterns. AWS or GCP hands-on experience Solid understanding of how infrastructure decisions impact application reliability and performance. You've run things in production, not just designed them. CI/CD in practice Practical experience with testing and deployment strategies in high-frequency shipping environments. Observability and on-call maturity A solid grasp of what good observability looks like and how to build healthy on-call practices that don't burn people out. Bonus Experience at an early-stage or scaling startup. Exposure to modern AI and ML systems. Experience shipping product without a dedicated product manager. TECH STACK TypeScript, React, Node.js, AWS, Terraform, PostgreSQL, OpenAI, Azure AI. The team uses GitHub, Slack, Linear, Figma, and Notion day to day. THE TEAM Small, senior, and in-person. The office is in central Wrocław, next to the main train station. The expectation is 4–5 days a week in the office — this is a deliberate choice, not a compromise. Relocation support is available for the right candidate. COMPENSATION & BENEFITS Salary $130,000 – $190,000 USD depending on experience, plus competitive equity. Wellness and commute stipend $100 per month. Hardware Premium hardware provided — MacBook Pro and AirPods. Food Daily in-office lunch and dinner. Time off 20 PTO days plus 9 US public holidays. Relocation Support available for candidates relocating to Wrocław.
Technology

Aidoc
Customer Success Manager - West
Mid
Remote
Seattle, WA
🏢 Summary: Remote customer-facing role focused on driving value and outcomes for healthcare organizations using AI imaging solutions. Acts as a trusted advisor to physicians and medical centers, bridging customers with product, data, and engineering teams to enhance adoption and impact. Involves data analysis, stakeholder management, and cross-functional collaboration to demonstrate measurable clinical and operational value. 🗂️ Requirements: BSc in science, engineering, or quantitative field, 4+ years in Customer Success, customer-facing analytics, Project Management, or similar roles, Experience working in SaaS high-tech or startup environment, Stakeholder management and executive-level relationship building, Strong analytical and data-driven decision-making skills, Ability to understand technical concepts and collaborate with technical teams, Excellent verbal and written communication skills in English, Ability to work in PST time zones, Ability to travel up to 25% 📃 Skills: SaaS, Analytics, AI, MedicalImaging, Radiology, ProjectManagement, StakeholderManagement, DataAnalysis, Research, English 🏢 Description: About this role This position focuses on championing customer-centric solutions and outcomes. You will work closely with engineering, operations, sales, and support teams to understand customers, enhance the value they get from the solutions, and demonstrate organizational impact. You will develop a strong understanding of customers' business objectives and articulate how AI enterprise solutions support their strategic goals. This is a remote role to be filled in the Western US. Responsibilities Serve as the customer's advocate and trusted advisor: - Proactively manage and grow customer relationships, identifying key stakeholders. - Lead discussions with top physicians in leading medical centers. - Understand customer pain points and workflows and enhance the value of AI in their departments. - Define next steps and collaborate with R&D teams to drive execution. Serve as the liaison between customers and internal teams: - Ensure smooth onboarding of new customers with the technical team. - Drive product enhancements and collaborate cross-functionally with Product, Data, and AI teams, representing the customer perspective. - Maintain a deep understanding of the solutions, expected performance, and user interface. Drive value demonstration: - Perform data analysis and present insights to customers. - Initiate and support research initiatives. Requirements - BSc in science, engineering, or any quantitative field (MSc preferred). - 4+ years of experience in Customer Success, customer-facing analytics, Project Management, or similar roles. - Experience in a SaaS high-tech or startup environment is an advantage. - Experience with data analytics is an advantage. - Experience working with medical imaging and radiologists is an advantage. - Research experience is an advantage. - Experience in stakeholder management and executive-level relationship building. - Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment. - Strong analytical thinking and data-driven decision-making. - Ability to understand technical concepts and collaborate with technical teams. - Excellent verbal and written communication skills in English. - Ability to work in PST time zones. - Ability to travel up to 25%. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with manager and team. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and patient outcomes.