Robotics Field Service Engineer

Who we are

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution, enabling manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment.

About the team

The Fleet Operations Team drives uptime and operational performance across a growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale.

About the role

As a Robotics Field Service Engineer, you are the front line of technical ownership across deployed robotic cells. You will diagnose failures, restore systems to production, perform preventative and corrective maintenance, and represent Formic directly within customer facilities. This is a hands-on role in uptime-critical environments requiring strong troubleshooting discipline and structured documentation.

In this role you will

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
• Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly
• Provide hands-on technical support to customer operators and maintenance teams
• Log service activity, asset updates, and spare part requirements in CMMS systems
• Coordinate field scheduling and support with customers, vendors, and internal stakeholders
• Monitor system performance remotely using dashboards and fleet tools
• Document service work, root cause analysis, and follow-up actions
• Identify recurring failure patterns and escalate systemic risks
• Build professional relationships with plant managers and site personnel
• Operate with strict adherence to safety standards, including LOTO and industrial compliance
• Participate in RCA sessions, audits, and continuous improvement initiatives
• Continuously expand technical depth across robotics, controls, networking, and industrial systems

What makes you a great fit

• 3+ years of hands-on field service experience supporting robotic or industrial automation systems
• Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
• Experience using CMMS platforms to track and report maintenance activity
• Comfortable with local travel up to 80% and overnight travel up to 50%
• Clear written and verbal communicator capable of producing structured service documentation
• Demonstrated commitment to safety and disciplined field execution

Bonus points

• Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots
• Familiarity with palletizing, case packing, pick-and-place, or conveyor systems
• Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments
• Prior customer-facing field experience
• Spanish language proficiency

Our Total Rewards

• Equity participation through stock options
• Competitive and uncapped commission structure (for eligible roles)
• Comprehensive medical, dental, and vision insurance
• FSA and DCFSA, life insurance, short-term and long-term disability
• Employee Assistance Program (EAP)
• Up to 12 weeks of paid parental leave
• Company-sponsored 401(k)
• Home office stipend
• Monthly cell phone reimbursement
• 15 days of paid time off plus company holidays

Compensation Philosophy

This role is paid hourly at $29–$44 per hour. Total annualized earnings typically range from $83,000 - $126,000 depending on experience, rate, and hours worked. Overtime is paid in accordance with applicable federal and state law.

Equal Opportunity Employment

Formic is an equal opportunity employer. All employment decisions are based on merit, business needs, and role requirements.

AI Use

AI-powered tools may be used in some interviews; all final hiring decisions are made by humans.