Technical Operations Manager - Creator Monetization

🏢 Summary: Fixed-term Content Operations Coordinator role supporting daily operational processes across music, video, and podcast supply chains, ensuring catalog availability and resolving complex ingestion and ticketing issues. The position focuses on troubleshooting, stakeholder coordination, process improvement, and operational excellence within a global, cross-functional environment. 🗂️ Requirements: Proficiency in English, Experience with CRM tools (e.g. Salesforce, Zendesk), Minimum 2 years experience in music, podcast, digital services, or large-scale tech operations, Experience handling high-volume ticketing workflows, Ability to troubleshoot ingestion and curation issues, Understanding of metadata management and industry standards (e.g. DDEX, RSS), Experience working with global and asynchronous workflows, Ability to manage escalations and time-sensitive requests 📃 Skills: Salesforce, Zendesk, CRM, DDEX, RSS, Metadata, Ticketing, Ingestion, AI, Automation 🏢 Description: Content Operations Coordinator We are looking for a Content Operations Coordinator based in Stockholm to join our global team. The client Content Operations provides daily operational support for the Music, Video, and Podcast journey through the company supply chain. We work closely with content partners and internal stakeholders to ensure the catalog is available to the client users around the world. The team collaborates cross-functionally with Product, Tech, Licensing, Commercial Partnerships, Trust & Safety, Customer/Creator Support, and other teams to develop effective and scalable solutions and initiatives. The focus of this role will be to contribute to the team’s core responsibilities. We currently have a presence in Singapore, Mumbai, Dubai, Spain, London, Helsinki, Austin, Vegas, Florida, and Los Angeles that enables our Global Team coverage. What You’ll Do Review & process a variety of complex incoming requests Daily responsibilities in resolving a large volume of tickets Interprets daily operational issues and escalates accordingly Troubleshoot ingestion and curation related issues and assess findings and solutions with a variety of internal and external stakeholders. Support the team with projects, research and information gathering. Liaise with our content providers and internal teams. Contribute to improving processes, and documentation regarding the handling of incoming requests Support the team executing priority initiatives. Who You Are You are proficient in English (Proficiency in Spanish or Portuguese is a plus but not required) You have experience working in customer relationship management tools (e.g. Salesforce, Zendesk, etc.) You have at least 2 years of experience in the music and/or podcast industry and/or have experience working with digital service providers, or experience in operations in a large scale tech company. You have excellent communication skills You are able to meet deadlines and complete tasks efficiently, and can adapt to changing priorities You are motivated to continuously improve work methods. You can contribute to delivery of internal initiatives and projects, with good attention to detail You are adaptable and quick to learn in a changing environment. You are comfortable with asynchronous and global workflows. You are comfortable with a fast paced environment You are comfortable managing escalations and time sensitive asks/requests A plus is if you have an understanding of metadata management and industry standards, such as DDEX, RSS, etc Experience with AI automation, agentic solutions, or AI technologies is a plus but not required Other Details Start date: 15/06/2026 and End date: 14/12/2026.

🏢 Summary: Senior full-stack consultant role to lead the end-to-end build and delivery of a self-service advertising platform enabling merchants to book and monitor campaigns across Meta, Snapchat, and Adform. The engagement focuses on shipping an MVP booking and reporting flow, integrating third-party ad APIs, and designing scalable architecture for future PIM and billing extensions. Hybrid role in Stockholm, starting in August for 6 months with possible extension. 🗂️ Requirements: 5+ years software engineering experience, End-to-end product ownership (scoping, build, delivery, project management), Strong TypeScript proficiency, Strong Node.js proficiency, Full-stack development experience, Production experience with third-party API integrations, Experience with AI coding tools (Claude Code or Codex), Ability to set guardrails and review AI-generated code, Availability from August, Based in Stockholm with hybrid onsite availability, Willingness to travel to Oslo when required 📃 Skills: TypeScript, Node.js, Vue, PostgreSQL, Kubernetes, BigQuery, ClickHouse, Airflow, Meta, Snapchat, Adform, APIs, Claude, Codex 🏢 Description: Start: August Duration: 6 months + possible extension Location: Hybrid setup from Stockholm Please note: we are only looking for someone based in Stockholm. Background We need a senior full-stack consultant to lead the build of a self-service advertising platform for, where merchants book and monitor their own short-term campaigns and the system runs the ads across Meta, Snapchat, and Adform. A spec and an early prototype already exist, so the job is to make it real, ship it, and improve it over a six-month engagement. Scope of work The platform lets store merchants plan, launch, and monitor short-term campaigns themselves, with little manual work, and it needs to scale to hundreds of stores and thousands of campaigns. A merchant books a campaign through a guided form, the system creates the ads across Meta, Snapchat, and Display/Adform, and pulls performance data into a reporting dashboard. The build covers a merchant-facing booking flow, the third-party ad-platform integrations, scheduled reporting jobs, and a billing layer that reconciles booked budget against actual spend. The MVP is a working booking-and-reporting flow. PIM integration and detailed invoicing come later, so you structure the data and architecture now to support that without a rewrite. You won't start from a blank page. With a spec and an early prototype in hand, you pressure-test it with the client and the merchants, ship a first version, learn from how people use it, and improve from there. You own the engagement end to end, from scoping through the technical decisions, delivery, and project management. Ways of working and stack The work is execution-first and AI-native. We build with Claude Code and Codex against in-house skills that teach the agents our conventions, and an internal platform handles the infrastructure toil. The agents produce a lot of the code, so the value is in judgment: you set the guardrails, check the output, and decide what to build and what to cut. Our frontend runs on Vue 3 and TypeScript; backend services on Node.js over PostgreSQL, deployed to Kubernetes; data in BigQuery and ClickHouse, orchestrated with Airflow. Knowing the stack helps but isn't required. Requirements (Mandatory) You must meet all of these. Cover each one in your response. Minimum 5+ years of software engineering experience, with a track record of owning a product area end to end: scoping, build, delivery, and project management against a client who expects to see progress. Strong in TypeScript and Node.js, working across backend and frontend. Experience integrating third-party APIs in production. Work with agentic coding tools such as Claude Code or Codex, and can set guardrails and judge their output. Available from August, able to work from the Stockholm office on a hybrid basis, and open to travelling to Oslo when the work calls for it. How you work Start with the problem, not the code. You talk to users, form your own product opinions, and decide what's worth building instead of waiting for a spec. Use prototypes to think and to bring others along, getting something rough in front of people early. Have real views on where tools like Claude Code help and where they get in the way. High ownership and low ego. You drive your own work forward, push back on a spec that's wrong, and work well in a setup that's still taking shape.