Mid-Level Technical Product Owner – Service Orchestration & Automation

Unleash Innovation — Drive Digital Transformation in Service Orchestration & Automation!

Krakow-based opportunity with a hybrid work model (up to 3 remote days per week).

As a Mid-Level Technical Product Owner for Service Orchestration & Automation, you will be working for our client, a leading financial institution committed to transforming its operational capabilities. You will own the end-to-end lifecycle and success of HSBC's orchestration platform, shaping how complex business processes are automated and integrated across the organization. This role offers a unique chance to influence enterprise-level solutions that enhance operational resilience, compliance, and customer experience, fostering your growth at the forefront of FinTech innovation.

Your main responsibilities:

• Own the capability vision, outcomes, and roadmap, ensuring alignment across build, run, and continuous improvement phases.
• Manage demand intake, prioritize stakeholder needs, and balance feature delivery with platform health, resilience, and security.
• Define and monitor measurable outcomes (OKRs/KPIs/SLAs), driving data-driven continuous improvement.
• Ensure work is well-defined through epics/stories with clear acceptance criteria and NFRs, employing agile/lean practices.
• Collaborate with operations and service management to enhance incident, problem, and change management processes.
• Lead stakeholder communication during major incidents and oversee post-incident review processes.
• Ensure platform compliance aligns with HSBC’s Risk & Controls Framework and regulatory standards.
• Understand customer journeys to improve onboarding times and usability via standards and self-service initiatives.

You're ideal for this role if you have:

• 3–7 years of experience as a Technical Product Owner, Product Manager, or in senior engineering/operations roles with strong product ownership.
• Hands-on knowledge of enterprise workflow automation and orchestration concepts in large-scale environments.
• Proven ability to manage a technical backlog with clear epics/stories, prioritize technical debt, and deliver outcomes.
• Solid experience in production operations: incident/problem/change management, monitoring, capacity planning, and resilience.
• Background working in regulated environments with a strong sense of risk, controls, audit, and security requirements.
• Excellent stakeholder management skills, bridging communication between engineers, operations, architecture, and senior leadership.

It is a strong plus if you have:

• Certifications or experience in Agile, Scrum, or similar project management methodologies.
• Knowledge of financial services or banking industry standards.

Language Required for the role :

• Fluent English, with excellent communication skills.

Eligibility to work in Europe :

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.