Junior Content Operations Coordinator

🏢 Summary: Fixed-term remote role focused on scaling and managing technical operations for creator monetization, ensuring seamless payout experiences as creator programs grow. The position acts as the central triage point for complex payment, tax, and system issues while shielding engineering from daily escalations. It combines technical support, data analysis, and cross-functional collaboration to improve payment processes and automation. 🗂️ Requirements: Experience in Technical Support, Customer Success, or Operations in tech or finance industry, Proficiency with Jira or similar ticketing systems, Foundational knowledge of SQL and ability to query data, Experience managing technical escalations and incident patterns, Ability to use internal financial and back-office systems, Fluent written and verbal English, Experience with payment or financial systems 📃 Skills: Jira, SQL, Payments, Finance, Ticketing, Data, Support, Backoffice, Automation, UX 🏢 Description: We are looking for a highly motivated individual to join our team as a Technical Operations Manager focused on Creator Monetization. This role is critical to our mission of enabling more creators to live off their art. As our client rapidly expands its creator programs, particularly in audiobooks and podcasts, we are expecting to significantly grow our creator base. You will be at the forefront of scaling our creator support model, acting as the central point of contact for complex payment, tax and system-related issues. You will shield our engineering teams from day-to-day escalations, allowing them to focus on building long-term, scalable solutions. This is a vital role that ensures our creators have a seamless and reliable payment experience as we continue to grow. What You'll Do: Serve as the subject-matter expert and central triage point for all creator payout issues, ensuring tickets are properly assigned and resolved efficiently. Manage and prioritize technical support queues (Jira) for creator payment inquiries, unpayable statuses, and other technical onboarding issues. Utilize internal financial tooling and back-office systems to diagnose and resolve issues related to payment eligibility, tax status, and account setup. Proactively identify and clean up legacy creator profiles with incomplete banking or tax information to ensure compliance and payment success. Aggregate issue patterns and provide data-driven insights to Engineering and Product teams to inform the roadmap for automation, tooling enhancements, and improved creator-facing UX. Develop and maintain playbooks, internal FAQs, and standard operating procedures to minimize escalations and empower L1/L2 support teams. Collaborate with cross-functional teams including Engineering, Finance, Commerce, and Legal to manage and resolve major payout-related incidents. Handle operational tasks such as creator earnings adjustments, account changes, and data corrections. Who You Are: You have a background in Technical Support, Customer Success, or Operations, preferably in a tech or finance-related industry. You are highly proficient with ticketing systems like Jira and are comfortable navigating and using various internal tools and systems. You have a foundational understanding of SQL and are comfortable querying data to investigate issues. You are an excellent communicator with strong written and verbal English skills. You are a highly organized multi-tasker with strong attention to detail, analytical skills, and project management abilities who thrives in a fast-paced environment. You have experience managing technical escalations, identifying patterns in incidents, and providing feedback to technical teams. You are a standout colleague who believes in the power of teamwork and are passionate about the opportunity to learn and grow. Experience with payment systems, financial platforms, or creator monetization is a significant plus. Start Date:   2026-05-11 End Date:   2026-11-07 Location: Remote in Sweden.

🏢 Summary: Backend Engineering role within Content and Business Products Engineering focused on building and operating scalable, resilient microservices that support Netflix’s global content production, promotion, and finance workflows. The position involves designing, deploying, and maintaining high-availability backend systems and APIs in a hybrid model from Warsaw. Engineers collaborate cross-functionally to deliver robust solutions that operate at large scale and high performance. 🗂️ Requirements: Experience architecting and operating high-scale, low-latency microservices in production, Proficiency in Java, C#, or other object-oriented programming languages, Strong understanding of OO design principles, concurrency, and multithreading, Experience designing and implementing gRPC, GraphQL, or RESTful APIs, Experience with relational and non-relational databases, Ability to ensure high availability, fault tolerance, and performance, Experience with observability and performance tuning, Willingness to participate in on-call rotation and incident reviews 📃 Skills: Java, C#, gRPC, GraphQL, REST, SQL, NoSQL, Microservices, Concurrency, Multithreading, Observability, Performance, APIs, DistributedSystems 🏢 Description: This role is based in Warsaw, and our teams work in a hybrid-working model. At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. Content and Business Products Engineering builds the products and services used by our internal and external creative partners producing and managing our global content. Our products enable the entire workflow of content production and promotion, from pitch to play, and provide innovative new ways to develop and manage entertainment at scale. We are hiring for this role across the following Content and Business Products Engineering: Studio Production Engineering In this team, you will have a direct impact on how the Netflix studio creates and produces shows, such as “The Witcher”, “The Crown”, and “Stranger Things” on a global scale. With an increasing slate of original content being produced every year, our products manage billions of dollars worth of content spend. Content Promotion & Distribution Engineering This team directly impacts our business users and consumers by building products that allow us to manage our global entertainment catalog and next-generation off-service experiences. Content Finance Engineering This team builds products to help Netflix plan, spend and account for the money we spend producing world-class, award-winning, high quality, and diverse content. The goal of our team is to provide accurate planning of our content budget, help production houses manage their production budget, accounting of content spend and reduce the risks associated with reporting of the content spend. Your Day-to-Day: Work cross-functionally to build, test, deploy, and launch backend services that operationalize our workflows at scale. Participate in product reviews and team meetings, providing technical insight. Help scope, estimate, and prioritize between conflicting needs. Evaluate new technologies and approaches to streamline and improve our rapid application development tooling and conventions. Regularly learn and influence new systems and tools as the Netflix platform and ecosystem evolve. Participate in our on-call rotation and lead the incident reviews. Effectively communicate complex technical issues and solutions to stakeholders. Live company values, actively engage in team discussions and provide mentorship while holding the team accountable for collective standards. You will enjoy working with us if you: Are passionate about building top-tier, robust, and scalable backend systems Love brainstorming with fellow backend and UI engineers, product designers, product managers, and directly with our users, to understand what they want, figure out what they really need, and finally, what we should build. Eager to identify business opportunities that positively impact the organization's bottom line. Enjoy working closely with business or engineering users to understand their needs, and how best to solve them. Strive to embrace best practices and are always searching for opportunities to continually improve. Are selfless and willing to flex across the stack or into a new domain to help a teammate when needed, never thinking “that’s someone else’s job”. We would love to work with you if you: Have experience architecting, building, and operating resilient, highly-available, high-scale, low-latency microservices in production environments, with a proven track record of ensuring high availability, fault tolerance, and performance. Are proficient with gRPC, GraphQL, or RESTful API design and implementation, and relational and non-relational data stores. Have recent, proficient experience with Java, C#, or other OO programming languages with a solid understanding of OO design principles, concurrency, multi-threading, performance tuning, and observability. Have the ability to proactively describe complex technical concepts to a variety of stakeholders, driving conversations and decisions through written and/or verbal communication. Have a strong sense of ownership, independence, bias towards action, and inclination for collaboration. Are able to recognize, communicate, address and lead the technical improvements as part of the roadmap. You will stand out as a candidate if you: Have some of the experience below. These aren't must-haves, but certain teams prefer them, and they can help you fit better in specific roles: Enjoy working closely with UI engineers, UX designers, and product managers to deliver reliable and performant services that meet user needs. Have experience working full stack, with skills in frontend and backend development, and you are open to diving into both areas when necessary. Have experience creating platforms, tools, or infrastructure for engineers, with a focus on understanding their needs and designing long-term solutions. Have experience in storage or media processing domains, in observability platforms, or you worked with or as SREs. Have experience developing build tooling, delivery automation, and self-service infrastructure tools. Have experience building software and distributed systems for media production and/or distribution workflows is strongly desired. Does this sound interesting? We’d love to talk to you! Our culture is unique, and we live by our values, so it’s worth learning more about Netflix culture . Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Job is open for no less than 7 days and will be removed when the position is filled.

🏢 Summary: Senior developer role focused on designing, developing, and managing HTML email communications across multiple European regions. The position involves ownership of the Email CMS, building and testing email templates, and ensuring compliance with design and publishing standards. The role requires collaboration with cross-functional teams to deliver high-quality email campaigns at scale. 🗂️ Requirements: 3–4+ years of experience in HTML/CSS/JavaScript development, Strong experience in HTML email coding and troubleshooting email client issues, Experience with email publishing platforms, Proficiency in Adobe Creative Suite tools, Experience designing email layouts, Hands-on experience with front-end development, Experience working with Jira, Ability to manage multiple projects simultaneously, Experience with REST APIs and JSON, Familiarity with HTML development libraries 📃 Skills: HTML, CSS, JavaScript, AMP, Photoshop, AdobeXD, Dreamweaver, Outlook, Excel, Word, PowerPoint, AdobeCampaign, Salesforce, Marketo, Litmus, Jira, REST, JSON, Liquid, Bootstrap 🏢 Description: This role plays a key part in an operations team focused on content development using creative tools across multiple European regions. The position requires a senior-level, self-driven developer capable of supporting multiple design and content publishing requests for email communications. MAIN RESPONSIBILITIES: Reviewing design requests for new email communications and ensuring adherence to guidelines Ownership and management of the Email CMS (Content Management System) Design, development, testing, and deployment of HTML email blocks and templates Managing multiple projects simultaneously, prioritizing tasks effectively, and collaborating with cross-functional teams to ensure timely delivery Communicating effectively with internal teams, stakeholders, and external partners to ensure alignment and high-quality output REQUIRED SKILLS: Professional experience in HTML/CSS/JavaScript development (AMP experience is a plus) Experience in designing email layouts (Photoshop, Adobe XD) Strong proficiency in Adobe Creative Suite (Photoshop, Dreamweaver, XD) and Microsoft Office (Outlook, Excel, Word, PowerPoint) Solid understanding of email publishing platforms (e.g., Adobe Campaign, Salesforce, Marketo, etc.) and HTML email coding Ability to write CSS/JavaScript and troubleshoot email client limitations (e.g., Outlook, Litmus testing) Experience working with Jira Hands-on experience with front-end development, REST APIs, and JSON (desirable) Familiarity with HTML development libraries such as Liquid, Bootstrap, etc. Strong attention to detail (working on templates for 30+ countries) Minimum 3–4 years of relevant experience