June 9, 2026
Product Owner
Senior • Hybrid
Zabierzow, MA, Poland
About NOVOVISION
NOVOVISION is a casino management system serving dozens of customers across the gaming industry. We are at an important inflection point - our customer base is growing, our product scope is expanding, and we are undergoing a deliberate transformation to mature how we build and deliver software.
A central pillar of this transformation is building strong, disciplined product ownership. We want Product Owners who treat their domain like a product business: with a clear vision, a well-maintained backlog, sharp prioritisation, and the confidence to challenge requests that do not serve the product's long-term direction.
The Role
As a Product Owner at NOVOVISION, you will take full ownership of one or more product domains within our casino management platform and be accountable for their direction, backlog, and delivery outcomes. Domain assignment is based on your background, strengths, and the needs of the organisation at the time of joining - we are hiring for capability first, domain fit second.
You are joining at a moment when product ownership is being established as a genuine discipline.
There is an existing backlog - large, complex, and in need of serious attention - and your first mission will be to bring clarity, structure, and prioritisation to it. You will work with Jira and Confluence as your primary tools, and you will be expected to use them with rigour.
You will work in close collaboration with the Product Design department, engineering teams, Sales, and Market Owners - the HQ representatives who maintain direct relationships with individual casino markets. You will be the person who synthesises input from all of these sources into a coherent, defensible plan for your domain.
This is not a role for someone who takes every request at face value. We need a Product Owner who asks hard questions, challenges assumptions, and is comfortable saying no - or 'not yet' - with data and reasoning to back it up.
What You Will Do
Own your product domain end-to-end & backlog management
• Take full accountability for the product vision, backlog, and roadmap within your assigned domain
• Define and maintain a clear, prioritised backlog in Jira - well-structured, up-to-date, and genuinely useful to engineering teams
• Write high-quality user stories with clear acceptance criteria, context, and rationale - not just task descriptions
• Own the 'why' behind every item in your backlog; be able to articulate business value and user impact for each initiative
• Take over and restructure an existing, high-volume backlog - apply frameworks and discipline to bring it under control
• Ruthlessly prioritise: distinguish between must-haves, should-haves, and items that should simply be closed
• Introduce and maintain backlog hygiene practices - regular grooming, story readiness criteria, and sprint-ready definitions
• Use data, usage patterns, and stakeholder input to drive prioritisation decisions, not just volume or loudness of requests
Product decision-making & stakeholder alignment
• Act as the gatekeeper for your domain - evaluate incoming feature requests from Sales,
Market Owners, and engineering against product strategy
• Confidently push back on requests that lack clear value, conflict with the roadmap, or would create unsustainable technical or product debt
• Facilitate discovery conversations to understand the real need behind a request before committing to a solution
• Document decisions and their rationale in Confluence - create a transparent record of what was decided and why
• Manage stakeholder expectations proactively: communicate roadmap status, changes, and trade-offs clearly and consistently
• Represent your domain in cross-functional planning discussions with confidence and with evidence
Collaboration across product, design, and engineering
• Work hand-in-hand with the Product Design department from early discovery through to delivery - design and product ownership should be inseparable in how we work
• Co-own the user experience vision for your domain; ensure UX and functional requirements are developed together, not sequentially
• Review and validate designs against acceptance criteria and user needs before handoff to engineering
• Serve as the primary point of contact between engineering teams and business stakeholders for your domain
• Translate market and sales input into clear, actionable product requirements - and translate engineering constraints back to stakeholders in plain language
• Participate in sprint ceremonies: planning, reviews - as an active contributor, not a passive attendee
• Work closely with the IT Project Manager to ensure your roadmap aligns with delivery capacity and project commitments
What We Are Looking For
Must-have experience
• Solid, hands-on Product Owner experience - you have owned a backlog, run sprints, and are accountable for product outcomes
• Demonstrable backlog hygiene discipline - you can show what a well-maintained Jira board looks like and explain how you got there
• Strong user story writing - you understand the difference between a story and a task, and you write acceptance criteria that engineering teams can actually use
• Experience managing and synthesising input from multiple stakeholders with competing priorities
• Proven ability to say no constructively - with reasoning, alternatives, and maintained relationships
• Comfortable working in Jira and Confluence as primary tools of record
Ways of working
• Rigorous - you treat backlog hygiene and documentation as professional standards, not administrative overhead
• Decisive - you can make prioritisation calls under pressure and explain them clearly
• Collaborative - you work with Design, Engineering, Sales, and Market Owners as genuine partners, not information consumers
• Curious -you ask 'why' before 'what', and you validate assumptions before committing to solutions
• Resilient - you can handle a large, messy backlog and multiple stakeholders without losing focus or rigour
Nice to have
• Experience in the casino or gaming technology sector - this is a significant advantage given the compliance and market complexity of our environment
• Familiarity with multi-market or multi-tenant product environments
• CSPO (Certified Scrum Product Owner), PSPO (Professional Scrum Product Owner), or equivalent
• Any Agile/Scrum practitioner certification is a positive signal of foundational discipline
What We Offer
• Strong influence over the product roadmap and backlog priorities
• Partnership-based collaboration between business, product, and technology
• A work culture built on ownership, transparency, and collaboration
• Hybrid work model
• Long-term cooperation based on an employment contract or B2B agreement
• Access to private healthcare packages (PZU)
• Company-provided laptop
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How you will get the job done monitoring IT product definitions (both final products and MVPs), identifying customer needs regarding product development, and translating them into Product Backlog items with future reusability in mind ensuring the Product Backlog is available, transparent, and clear to everyone, showing what the Development Team will work on next based on business value and technical debt defining the Definition of Done (DoD) and Definition of Ready (DoR), while ensuring the Development Team understands the backlog items to the required degree collaborating closely with stakeholders, Project Management, and Architects to agree on the planned scope of product development expressed in the roadmap to deliver complex, multi-product solutions supervising product development building a comprehensive product knowledge base, creating product documentation and presentations, and communicating product status to stakeholders, peers, and executive management executing other delegated tasks within your scope of competence and creating copyrighted works as part of your duties, in accordance with applicable copyright laws Skills and experience you will need fluency in English and Polish strong technical understanding to effectively collaborate with development teams and system architects strong decision-making and analytical thinking abilities to solve complex problems and deal with ambiguity proven stakeholder management skills and feeling comfortable when dealing with senior decision-makers excellent presentation and communication skills to effectively share product knowledge visionary thinking paired with a strong customer-oriented mindset a collaborative, team-player attitude Nice to have German language proficiency working experience in agile (Scrum) methodology basic understanding of FinTech/InsurTech industry Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!
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New York City, NY
176,796 - 216,000 USD/yr
🏢 Summary: Senior Product Manager role focused on driving product platform initiatives in a fintech environment, owning product strategy, roadmaps, analytics, and cross-functional execution for B2B2C products. The position involves collaborating with engineering, design, and go-to-market teams to deliver scalable, data-driven financial products and improve customer adoption and conversion. 🗂️ Requirements: 6+ years of B2B or B2B2C product management experience, Proven track record of shipping high-performing products, Ability to write SQL queries, Experience building Mixpanel dashboards, Experience working with customer insights and quantitative data, Ability to navigate technical trade-off discussions with engineering teams, Ability to collaborate with UX and design teams, Strong communication and cross-functional collaboration skills, Experience prioritizing based on customer and revenue impact, Ability to work in a fast-paced hybrid environment 📃 Skills: SQL, Mixpanel, ProductManagement, Analytics, UX, FinTech, Roadmapping, DataScience 🏢 Description: WHO WE ARE Nova Credit is a credit infrastructure and analytics company that enables businesses to grow responsibly by harnessing alternative credit data. The company leverages its unique data infrastructure, industry-leading analytics and FCRA-compliance to help lenders fill gaps in traditional credit analytics. Nova Credit provides access to consumer financial data and transforms it into compliant, actionable risk analytics through solutions designed to increase conversion, speed, and reliability. Nova Credit offers a dynamic and inclusive work environment where employees can impact financial inclusion through technology. THE OPPORTUNITY We're seeking a dynamic Senior Product Manager with 6+ years of experience to join our innovative team. This Senior Product Manager will primarily drive Product Platform initiatives and may also support initiatives across two core verticals. This role involves managing the product lifecycle from ideation to launch and beyond. The ideal candidate thrives in a fast-paced, B2B2C environment and engages deeply with customers to transform needs into impactful product requirements. Collaboration with engineering, design, and go-to-market teams is essential. Key responsibilities include: - Defining product strategy for assigned verticals - Developing detailed product roadmaps - Ensuring timely execution and high-quality product delivery - Driving product adoption - Conducting performance analysis for continuous improvement This is a hybrid full-time role based in the New York Metropolitan area, reporting to the Head of Product. Relocation support is available. WITHIN THE FIRST MONTH, YOU'LL: - Become familiar with all products on Nova Credit's platform - Build cross-functional partnerships across Design, Engineering, Data Science, Pre-Sales, Post-Sales, and Solutions Architecture - Participate in customer calls and review feedback - Analyze product metrics and company KPIs - Deliver at least one key roadmap feature WITHIN THE FIRST QUARTER, YOU'LL: - Understand the business model, products, customer needs, and competitors - Maintain a prioritized product roadmap aligned with company goals - Set quarterly product goals WITHIN THE FIRST YEAR, YOU'LL: - Become a subject matter expert in your area - Launch and iterate on multiple product initiatives - Build strong relationships with internal partners and customers - Contribute to product culture and long-term product vision YOUR SKILL SET: - Minimum 6 years of B2B or B2B2C product management experience - Proven track record of shipping high-performing products - Ability to write SQL queries and build Mixpanel dashboards - Strong customer communication and data synthesis skills - Ability to navigate technical trade-offs with engineering teams - Ability to collaborate with design teams on UX decisions - Strong communication and interpersonal skills - Ability to balance speed, quality, and long-term vision - Bias toward action and problem-solving in ambiguous environments SAMPLE PROJECTS: - Scaling sandbox environments and customer testing suites - Improving internal and external product analytics - Building new integration options across products - Supporting ad-hoc initiatives across lending, property management, and partnerships BONUS QUALIFICATIONS: - Deep FinTech knowledge, especially in credit and risk domains using consumer-permissioned or credit data COMPENSATION AND BENEFITS: - Base salary range: $176,800 - $216,000 - Equity grants and incentive compensation for eligible roles - Professional development opportunities - Flexible PTO and tenure rewards - Employer-subsidized medical, dental, and vision plans - Mental health and wellness benefits - Additional benefits and perks Nova Credit is an equal opportunity employer and encourages qualified candidates to apply.
Technology
HEINEKEN Kraków
Global Product Owner - P&VA
Senior
Hybrid
Krakow, Poland
🏢 Summary: Global Product Owner P&VA responsible for end-to-end ownership, delivery, and performance of a global profitability and value allocation solution supporting supply chain and commercial profitability analysis. The role focuses on defining product vision and roadmap, managing backlog, overseeing deployment and quality, and ensuring alignment with global and local business requirements. It includes governance of allocation engine design, stakeholder management, and leading cross-functional product teams in an Agile environment. 🗂️ Requirements: Bachelor’s or Master’s degree in Business Control, Finance, D&T or related field, 8–10 years of relevant professional experience in complex international environments, Experience in transactional finance processes related to the product scope, Experience with end-to-end process design and platform deployment, Experience working with ERP systems (SAP S/4), Knowledge of process and data mapping, Experience in Agile methodology and project management, Scrum Product Owner certification (recommended), Fluent English (written and spoken) 📃 Skills: SAP, S/4HANA, ERP, Agile, Scrum, Backlog, UserStories, ProcessMapping, DataMapping, ProjectManagement, ChangeManagement, ProfitabilityAnalysis, Allocation, Finance, Deployment 🏢 Description: At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges. The Global Product Owner P&VA is accountable for the end-to-end ownership, delivery, and performance of the global P&VA solution. This role ensures that the solution effectively supports supply chain and commercial allocations, enabling accurate direct and indirect customer profitability analysis. The Product Owner drives alignment of the product with evolving business needs, governs daily operations, and ensures the system design meets both global and local requirements. Your responsibilities would include: defining and owning the P&VA vision, business case, and strategic roadmap in alignment with supply chain and commercial profitability analysis and allocation needs continuously scanning for market and internal opportunities to enhance allocation capabilities guarding, improving, and expanding the global P&VA allocation template, ensuring consistent allocation methods and processes across OpCos and business areas creating, maintaining, and prioritizing the P&VA backlog, translating allocation and profitability requirements into user stories and acceptance criteria. overseeing and supporting key testing stages to ensure quality, follow up on issues, and stay closely aligned with ongoing development representing the voice of the customer to ensure that allocation engine design and enhancements align with user and business needs facilitating stakeholder feedback cycles for continuous improvement owning the P&VA budget and managing a cross-functional product team, including vendors and internal contributors fostering a collaborative and high-performing environment that delivers secure, compliantly and scalable profitability data guiding P&VA allocation engine deployment efforts, ensuring quality standards for profitability outputs are met acting as a gatekeeper, ensuring deployments meet agreed global standards and deliver expected P&VA outcomes. You are a good candidate if you have: Bachelor’s or Master’s degree, preferably in Business Control, Finance Processes, D&T or a related field 8–10 years of relevant work experience, including exposure to cross-functional and complex international environments demonstrated experience in transactional finance and processes, specifically related to the relevant product Scrum Product Owner training and certification is recommended familiarity with ERP systems (SAP S/4), and process- and data mapping tools is an advantage experience with end-to-end process design, platform deployment, and working in a multinational or shared services context end-to-end process-oriented thinking analytical and conceptual thinking experience with process design & mapping, project management, change management, and Agile methodology english - excellent verbal and written communication skills ability to manage senior stakeholder relationships and address conflicting priorities strong collaboration skills, able to connect D&T & business and work with multiple stakeholders at various levels strategic mindset with attention to both detail and the “helicopter view”. #LI-hybrid At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline. What we offer: Private Medical Healthcare Performance bonus Pluxee card Life insurance Referral program Development opportunities Local and global job opportunities within HEINEKEN Hybrid work model
Healthcare
Webdoctor
Senior Project Manager - Engineering & Product
Senior
Remote
Dublin, Ireland
🏢 Summary: Programme/Project Manager role responsible for end-to-end delivery of complex, multi-stream software projects, including customer-facing implementations in a regulated healthcare context. The position focuses on driving predictable delivery, aligning cross-functional teams, managing risks, and ensuring compliance with quality and regulatory standards. It combines Agile delivery leadership, stakeholder coordination, and operational process improvement. 🗂️ Requirements: 5+ years in programme/project management in software environments, Experience managing complex multi-stream delivery, Strong knowledge of Agile and hybrid methodologies, Scrum experience, Technical literacy and close collaboration with engineering teams, Experience with delivery tracking and documentation tools, Ability to manage risks, dependencies, and trade-offs, Experience with regulatory and compliance frameworks (e.g. MDR, ISO) 📃 Skills: Agile, Scrum, JIRA, Confluence, CI/CD, MDR, ISO, ISO/IEC, KPIs, QA 🏢 Description: Key Responsibilities Project & Delivery Management Own end-to-end delivery across multiple concurrent projects (product, integrations, customer implementations). Translate strategic roadmap into executable plans with clear milestones, dependencies, and risks. Drive delivery cadence (planning, stand-ups, reviews, retrospectives where appropriate). Ensure consistent use of delivery frameworks. Maintain visibility of programme health across scope, timeline, and budget. Cross-Functional Coordination Align priorities across teams and resolve resource conflicts. Facilitate effective communication between technical and non-technical stakeholders. Reporting Provide clear, concise reporting to leadership (e.g. Engineering management updates, delivery status, risks, mitigation plans). Track KPIs related to delivery performance, efficiency, and quality. Risk, Issue & Dependency Management Proactively identify risks and dependencies across projects. Drive mitigation strategies and ensure timely escalation where needed. Manage trade-offs between scope, time, and quality. Process & Operational Excellence With your peers. Continuously improve delivery processes and ways of working. Ensure appropriate documentation and runbooks are in place (handover readiness, operational continuity). Support initiatives such as support rota planning, incident management, and release governance. Customer & Commercial Delivery Own the delivery of customer-facing projects end-to-end, from initiation through to successful completion. Act as the primary coordination point for customer projects, aligning internal teams and external stakeholders. Translate customer requirements into structured delivery plans, ensuring clarity on scope, timelines, and dependencies. Manage customer expectations proactively, maintaining clear and consistent communication throughout delivery. Lead change management across customer projects. Coordinate internal execution across Engineering, Product, and QA to meet customer commitments. Identify delivery risks early and drive mitigation in collaboration with relevant teams. Support pre-sales and scoping activities, ensuring proposed solutions are realistic, deliverable, and commercially sound. Drive post-delivery reviews to capture learnings and improve future customer implementations. Compliance & Quality (Healthcare Context) Ensure delivery aligns with regulatory and compliance requirements (e.g. MDR, ISO standards, data protection). Work closely with QA and engineering to maintain high standards of product quality and safety. Key Outcomes / Success Metrics Predictable and on-time delivery across programmes. Improved delivery velocity without degradation of quality. Reduced operational friction between teams. Clear, actionable reporting for leadership. High customer satisfaction in delivery projects. Skills & Experience Essential 5+ years in programme/project management within software environments. Proven experience managing complex, multi-stream delivery. Strong understanding of Agile and hybrid delivery methodologies. Scrum experience is a major advantage. Ability to operate effectively in ambiguity and bring structure. Excellent stakeholder management and communication skills. Experience working closely with engineering teams (technical literacy required). Desirable Experience in healthcare or regulated environments. Familiarity with compliance frameworks (e.g. MDR, ISO/IEC standards). Tools & Practices JIRA / similar for delivery tracking Confluence / documentation tools Familiarity with CI/CD and engineering workflows (not hands-on, but literate) Profile / Behaviours Structured thinker who can impose clarity without bureaucracy. Comfortable challenging teams constructively to improve outcomes. High ownership and accountability. Pragmatic: balances process with delivery speed. Calm under pressure, particularly in incident or high-stakes delivery scenarios. Reporting Line Reports to: Head of Engineering / Chief Product Officer Works closely with: Engineering Management, Technical Leads, Product Owners, QA, Commercial Teams, Customers
Technology
Juo
Product Engineer
Senior
Remote
Warsaw, Poland
16,000 - 22,000 PLN
🏢 Summary: Product Engineer role focused on building the next iteration of a scalable, developer-centric subscription platform at the intersection of ecommerce and payments. The position involves solving complex UI challenges, shaping product priorities with cross-functional teams, and delivering high-quality, production-ready features in a lean startup environment. The role combines strong engineering expertise with product thinking and visual sensibility. 🗂️ Requirements: 5+ years experience as engineer and/or product designer, Proven experience designing and implementing solutions in complex systems, Ability to work with multiple tech stacks and choose appropriate technologies, Experience in product-led companies, Experience working in cross-functional teams, Ability to deliver complex UI features to production, Strong architectural and technical decision-making skills, Fluency in English, Fluency in Polish 📃 Skills: UI, UX, Architecture, Ecommerce, Shopify, WooCommerce, Magento, SaaS, Payments, Figma 🏢 Description: About us At Juo, we're building technology for businesses that want to build, run and scale their subscription offering. Business model-wise, Juo is a B2B SaaS. Our initial and current focus has been on direct-to-consumer ecommerce brands selling physical products, but our goal is to make Juo components applicable in any industry where a subscription model can be applied for repetitive selling of physical goods. Juo operates at the intersection of a few areas, like ecommerce and payments, but — especially the new platform — with a strong focus on developer experience. The team is lean and consists only of experienced people. In the past, we built successful businesses together. Some unsuccessful ones too — and learned a ton from that. Business-wise, we have passed the most difficult stage for any startup — finding the so-called product-market fit, which means we can focus on building and perfecting the product without financial concerns about the purpose of these actions. We are confident in ourselves, in what we do, and in the value we create for ourselves, our clients, and end users. We're backed by fantastic investors (MOC, Peak, Kogito, SMOK) and advisors, including domain experts from companies such as PayU, Piwik PRO, and Your KAYA. We've just raised our seed round . In other words, we have all the resources needed to be able to focus on building the product, shipping fast, and delivering value to the clients. The role: Product Engineer Why this role Juo operates at the intersection of ecommerce, payments and developer tools. The product we built combines intuitive, modern UI / design with high quality performance. We search for an experienced individual who is engineer by heart but at the same time has a strong visual taste. Someone that knows what will work and what won’t. Someone who can pick up any product-related problem and solve it. A professional that can quickly understand the vision and execute upon it. This role exists to drive the development of our platform’s next iteration, ensuring it’s scalable, user-friendly, and developer-centric. You’ll collaborate across teams to deliver features that solve real customer problems, while fostering a culture of technical excellence and innovation in a lean startup setting. Responsibilities: Helping set Product priorities that are aligned with technical feasibility thanks to your collaboration with Product and Design teams Taking highly complex UI challenges from concept to high quality production ready implementation, Making sure product features delivery is predictable and transparent Being able to justify technical decisions in product outcomes Talking to customer to gain additional edge in product building Collaborate daily with Product and Design to shape priorities and translate them into actionable engineering work. Contribute to developer team by producing code (if needed) and architectural discussions. Promote engineering best practices and ensure they are consistently applied. Requirements and qualifications 5+ years cumulative experience as an engineer and/or product designer Proven ability to design and implement solutions in complex systems Knowledge of many technologies/devstacks and ability to choose the right one for the job at hand Experience in product-led companies Comfort with working in a lean startup way Keeping an open mind when learning new technologies (stumbling upon some setbacks) Proven record of working and delivering in cross-functional teams Being an excellent communicator Fluency in English (written and spoken) Fluency in Polish (written and spoken) Experience with ecommerce platforms (Shopify, Woo, Magento) or subscription-based systems would be nice to have What we offer Building an extraordinary team is a fantastic challenge. We require a lot, but we give back to our teammates as much since they're not company assets, they're founders. What you'll get: Being a part of the team you can trust and rely on, Taking an active part in building a revolutionary product loved by its users, Competitive salary + Employee Stock Ownership Plan (ESOP), Full time, Full remote, Team retreats, Vacation days, Macbook Pro and all the necessary tools (Figma, Cursor, Slack, Linear), 1-on-1 access to the founders, investors, and advisors. How to apply If this feels like the right fit, email us at jobs@juo.com with your resume, a few words about yourself, and why you want to join us. That's the best way to apply 🙂 You can use the button at the bottom of the page, but if you want to increase your chances, email is the way to go. We don't like long, drawn-out processes—the whole thing usually takes around 3 weeks from start to finish. We answer every written application. If your first email clicks, the next step will be a 15–30 minute call with one of us (usually a founder), and we'll take it from there. If you think you'd enjoy working with us but not in this role, let us know—we'd love to hear from you. Either way, we're excited to hear from you! 👋
Technology

Nitra
Customer Engineer, AI Solutions
Senior
Hybrid
Washington, DC
🏢 Summary: Customer Engineer, AI Solutions role focused on leading technical sales engagements and end-to-end implementations of an AI software platform for healthcare practices. The position bridges Sales, Customer Success, Product, and Engineering to secure technical wins, drive customer adoption, and influence product roadmap decisions. It involves solution design, integrations, implementation, and ongoing technical advisory in a fast-paced startup environment. 🗂️ Requirements: 5+ years in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Professional Services, Implementation, or Customer Engineering in high-growth tech companies, Experience leading SaaS or enterprise software implementations from discovery to production launch, Proven experience partnering with Sales to win new business and Customer Success to expand accounts, Strong technical aptitude and ability to explain complex software concepts to non-technical stakeholders, Experience in high-velocity SMB and/or mid-market environments, Cross-functional collaboration with Product, Engineering, Product Marketing, Sales, and Customer Success, Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience), Experience with healthcare software, workflows, EMRs/EHRs, or healthcare integrations (preferred) 📃 Skills: SaaS, AI, EMR, EHR, Integrations, APIs, EnterpriseSoftware, Implementation, SolutionDesign, TechnicalDiscovery, ProductDemos, ProofOfConcept, Testing, WorkflowAutomation 🏢 Description: Who we are: Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together. We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers. If you want comfort, this isn’t the place. If you want impact, ownership, and the chance to help build a generational fintech company, welcome. Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day. What we're looking for: We are looking for a highly technical, customer-focused Customer Engineer, AI Solutions to help scale one of Nitra's fastest-growing businesses. This role sits at the intersection of Sales, Customer Success, Product, and Engineering and will be responsible for helping healthcare practices successfully evaluate, implement, adopt, and expand Nitra's AI software platform. This is a highly cross-functional role with three core responsibilities. First, you'll partner with Sales and Customer Success to secure the technical win for both new customer acquisitions and cross-sell opportunities. Second, you'll own successful customer implementations, ensuring customers quickly realize value from our AI platform. Third, you'll serve as the voice of the customer by working closely with Product, Product Marketing, and Engineering to influence roadmap decisions and continuously improve the customer experience. The ideal candidate combines strong technical aptitude with exceptional customer-facing skills. You enjoy solving complex customer problems, translating technical capabilities into business value, and building repeatable implementation processes that scale. If you're excited about AI, healthcare technology, and working in a fast-paced startup environment, we'd love to meet you. Your responsibilities will include: - Partner with Sales and Customer Success throughout the sales cycle by leading technical discovery, solution design, product demonstrations, proof-of-concepts, technical evaluations, and implementation planning. - Serve as the technical expert during customer engagements, helping healthcare organizations understand how Nitra's AI platform can automate workflows and improve operational efficiency. - Lead customer implementations from kickoff through production launch, including solution configuration, integrations, testing, training, validation, and go-live support. - Drive customer adoption by helping practices implement best practices, optimize workflows, and maximize long-term value from Nitra's AI software. - Partner closely with Product, Product Marketing, and Engineering to prioritize customer feedback, influence product roadmap decisions, and improve the customer experience. - Build scalable implementation methodologies, technical documentation, playbooks, demo environments, onboarding guides, and best practices that improve deployment quality and reduce time-to-value. - Troubleshoot technical issues and collaborate with Engineering to resolve complex customer challenges. - Measure and optimize implementation performance, technical win rates, customer adoption, customer satisfaction, and implementation quality. - Act as a trusted technical advisor throughout the customer lifecycle while identifying opportunities for expansion and additional product adoption. You have: - 5+ years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Professional Services, Implementation, or Customer Engineering within high-growth technology companies. - Proven success partnering with Sales organizations to win new business and Customer Success teams to expand existing customer relationships. - Experience leading SaaS or enterprise software implementations from technical discovery through production launch. - Strong technical aptitude with the ability to simplify complex software concepts for physicians, practice administrators, and business stakeholders. - Experience supporting high-velocity SMB and/or mid-market customer environments. - Experience working cross-functionally with Product, Engineering, Product Marketing, Sales, and Customer Success. - Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent technical experience. - Excellent communication, presentation, and executive-facing consulting skills. - High energy, strong executive presence, and the ability to influence without direct authority. - Builder mindset with the ability to thrive in ambiguity and rapidly evolving startup environments. - Experience with healthcare software, healthcare workflows, EMRs/EHRs, or healthcare integrations is strongly preferred. - Experience working in VC-backed Series B-D technology companies is strongly preferred. What we offer: - Equity - Everyone at Nitra is an owner. When the company wins, you win. - Competitive Salary - Your salary will reflect your experience and reward your contributions. - Health Care - Comprehensive health, vision, and dental insurance options. - Retirement Benefits - Generous employer 401K match. - Hybrid work policy with four days in office and Wednesdays work-from-home.