June 8, 2026
Senior ServiceNow Developer
Senior • Hybrid
Szczecin, Poland
Senior ServiceNow Developer – Join Our Growing Digital Transformation Team
Welcome to Demant and the IT Service Mgmt. area
When you become part of the Demant family, you also become part of our quest to make a life-changing difference for over 500 million people all over the world who suffer from hearing loss. Working with us, you will be part of a world-leading hearing healthcare group that develops, manufactures, and sells highly advanced, market-leading hearing solutions, diagnostic equipment, and personal communication.
Purpose of the position
We’re looking for a Senior ServiceNow Developer who will help take ownership & develop our ‘Connect’ (ServiceNow) platform in Demant – and help us push the boundaries of it. You’ll play a key role in designing, developing, and optimizing solutions across the platform and business, ensure they are scalable, secure & follow best practice, and are aligned with business needs. It’s a hands-on technical role with real influence. You’ll be part of our ‘ITSM’ team working with skilled colleagues across both development and operations of the platform.
We’re not looking for someone to just “keep the lights on”. We want someone who wants to build, improve, challenge, and help us take ServiceNow to the next level.
Your responsibilities
Develop & Operate the ServiceNow platform (“Connect”) across Demant
Design best-practice solution & standards to ensure a stable, scalable & reliable platform
Own your solutions end‑to‑end – from idea & design to implementation & operations
Continuous development & improvement of the platform and modules – today we have ITSM, CMDB, ITOM, Workflow Data Fabric, and HRSD modules
Help shape our ServiceNow roadmap and best practices through close sparring with leadership, stakeholders and team
Scale ‘IT solutions’ to Enterprise level – with focus on driving efficiency for our users
Our requirements
Solid experience as ServiceNow developer understanding the platform setup & capabilities
Strong understanding and experience within CMDB (CSDM) or ITSM, ITOM ‘discovery & service mapping’, and data modelling is key for the perfect candidate
Comfortable with scripting (JavaScript/Glide) and setup integrations after best-practice (REST, SOAP, MID Server, Workflow Data Fabric).
The ability to take ownership, support or make decisions on your own, and drive solutions forward
Ability to speak up on solutions or decisions you don’t agree to and challenge status quo
A collaborative mindset – you enjoy working with others, not just coding in a corner
What we offer
Full-time work agreement, with a permanent contract after 3 months
Hybrid working model (2 days per week in the Szczecin/Warsaw office) or remote
Social benefits (private medical health care, insurance, sport card, benefit cafeteria program and more)
Scandinavian culture and care about equity, independence, open dialog and work-life balance
Learning and development opportunities adapted to your needs and supporting your growth
Opportunity to empower highly skilled Agile teams working with cutting-edge technology for hearing aids
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The role combines hands-on testing, technical leadership, and end-to-end involvement from requirements to final validation. 🗂️ Requirements: Higher education in technical or related field, 5+ years experience in software testing and quality assurance, 2+ years experience in Senior or Lead Tester role, Experience with automated and manual testing, Experience developing and maintaining test automation frameworks, Experience with Behavior-Driven Development (BDD), Experience working in Agile methodologies (Scrum or SAFe), ISTQB or equivalent certification, Fluent English (written and spoken) 📃 Skills: Testing, Automation, QA, BDD, ISTQB, Scrum, SAFe, Jira, Confluence, AzureDevOps, Bluetooth, Auracast 🏢 Description: Are you ready to join a growing agile development team? Do you want to work on a product that makes a real impact on millions of users worldwide? Would you like to change the life of people with hearing disabilities by developing a high-tech, state-of-the-art mobile healthcare application? Are you passionate about testing complex integrated systems and mobile apps? Will you thrive working with our holistic systems, where mobile phones, apps, signal processing, software and hardware all must come together in an integrated solution to serve the end users? Can you see yourself as a central figure in designing, preparing and executing both automated and manual tests in a company where these are high on the strategic agenda? Then you may be the Senior Test Developer we are looking for! You can become a part of our success by joining our R&D team in Warsaw as Senior Test Developer for our mobile solution and help people with hearing disabilities, by bringing our leading hearing healthcare solutions to the market. You will work in a growing international company in the medical-technical industry with many opportunities for professional and personal development. You will be part of a dynamic environment built on trust, openness and a strong will to win. Purpose of the position As a Senior Test Developer, you will be part of an agile team responsible for the development of the mobile app supporting our most modern and highly complex hearing aids. The solution is packed with high-end features and must be compatible with a wide range of mobile phone models, Bluetooth protocols as well as the brand-new Auracast technology. This is a challenging position where the Senior Test Developer works in a multisite, cross-cultural, international team and gets involved in the whole process from requirement specifications over design and implementation to final test and documentation. The Senior Software Developer also strives for excellence by constantly improving her/his skills, team environment and workflows. We work with: .NET, MAUI, Appium. Working with us, you will receive: Full-time work agreement, with a permanent contract after 3 months Hybrid working model Social benefits (private medical health care, insurance, sport card, benefit cafeteria program and more) Scandinavian culture and care about equity, independence, open dialog and work-life balance What tasks are waiting for you? • Create test plans and perform planning activities. Define test objectives, write and execute test cases and test scenarios (automated & manual). • Contribute to the organization’s quality strategy and quality plans. • Develop and support automation test framework and automation strategies, for functional and non-functional testing. • Collaborate with key stakeholders (e.g. Product Owner, Scrum Master, Development Team, Management). • Provide high and low-level estimates of testing efforts. • Be a member of an agile team, focusing on team goals/objectives. • Track and report test progress, build and improve tests dashboards for various stakeholders. • Lead and mentor less experienced testers and ensure the team is complying with the organization’s testing processes, standards and best practices. • Being a technical expert for the company's employees and during recruitment interviews. It would be great if you have: Education: preferably higher education, in technical or related fields. 5+ years of experience in software testing and quality control preferable with mobile devices (android, ios). 1+ years of experience with: - Test automation (Appium preffered) - External devices (embeded or general purpose) 2+ years of experience in Senior or Leader role. • ISTQB and other relevant certifications. • Experience with Behavior-Driven Development (BDD) approach or similar. • Fluent English skills (written and spoken). • Experience in Agile methodologies (Scrum, SAFe, etc.) as your daily development process. • Inquisitive approach to new solutions and ideas. • A strong focus on quality and attention to detail. • Motivation to continuously develop your skills and knowledge. • Willingness to learn and apply AI in order to improve/automate various processes. • Experience with Jira, Confluence and Azure DevOps will be a plus.
Technology
Sii
ServiceNow ITSM/CSM Developer (f/m/x)
Senior
Remote
Warsaw, Poland
🏢 Summary: Offer for an experienced ServiceNow Developer to develop and modernize the ServiceNow platform in the ITSM area, including enterprise integrations and migration to Flow Designer architecture. The role involves backend development, process automation, and integration with external systems such as SAP. The project is delivered for a large construction and real estate client operating in the Swiss and German markets. 🗂️ Requirements: Minimum 5 years of experience as ServiceNow Developer, Strong experience in ServiceNow platform development and configuration, Very good knowledge of JavaScript, Hands-on experience with Glide API, Script Includes, Business Rules, Expertise in Flow Designer, flows and subflows creation, Experience with ITSM modules: Incident, Request, Change, Service Catalog, Experience with REST and SOAP integrations, Experience with MID Server and IntegrationHub, Experience with SAP integrations, ServiceNow CAD and CIS ITSM certification, Residence in Poland, Fluent Polish language 📃 Skills: ServiceNow, ITSM, CSM, JavaScript, GlideAPI, ScriptIncludes, BusinessRules, FlowDesigner, REST, SOAP, MIDServer, IntegrationHub, SAP, Incident, Request, Change, ServiceCatalog, CAD, CIS-ITSM 🏢 Description: Dołącz do projektu realizowanego dla jednej z czołowych firm z branży budowlanej i nieruchomości działającej na rynku szwajcarskim i niemieckim. Organizacja odpowiada za rozwój nowoczesnej infrastruktury, budowę obiektów mieszkaniowych i komercyjnych oraz realizację zaawansowanych projektów infrastrukturalnych, w tym tunelowych. Poszukujemy ServiceNow Developera, który wesprze rozwój i modernizację platformy ServiceNow, ze szczególnym uwzględnieniem obszaru ITSM oraz integracji enterprise. Twoje zadanie Rozwój i konfiguracja rozwiązań na platformie ServiceNow w obszarze ITSM oraz dalsze wsparcie dla modułów CSM Tworzenie i utrzymywanie komponentów backendowych z wykorzystaniem JavaScript, Glide API, Script Includes oraz Business Rules Migracja istniejących procesów z Workflow Editor do nowoczesnej architektury opartej o Flow Designer Projektowanie skalowalnych flowów i subflowów zgodnie z najlepszymi praktykami oraz standardami nazewnictwa Rozwijanie i utrzymywanie integracji z systemami zewnętrznymi, w tym SAP oraz IntegrationHub Współpraca z administratorami, Product Ownerami i zespołami biznesowymi przy projektowaniu i wdrażaniu rozwiązań z wykorzystaniem biegłej znajomości języka angielskiego Wymaganie Minimum 5 lat doświadczenia w roli ServiceNow Developera w obszarze rozwoju i konfiguracji platformy Bardzo dobra znajomość JavaScript oraz technologii ServiceNow, w tym Glide APIs, Script Includes i Business Rules Ekspertyza z zakresu Flow Designer, tworzenia flowów, subflowów oraz automatyzacji procesów Biegłość w pracy z modułami ITSM, w szczególności Incident, Request, Change oraz Service Catalog Praca z integracjami REST/SOAP, MID Server oraz IntegrationHub w środowisku enterprise Posiadanie certyfikatu ServiceNow CAD oraz CIS ITSM lub innej pokrewnej certyfikacji ServiceNow Wymagane przebywanie na terenie Polski oraz płynna znajomość języka polskiego
Technology
Cyclad
ServiceNow Developer (SAM & ITOM)
Senior
Remote
Warsaw, Poland
170 - 200 PLN/hr
🏢 Summary: Long-term remote B2B contract for a senior ServiceNow Developer specializing in SAM Pro and ITOM within a large enterprise environment in the logistics and aviation sector. The role focuses on designing, developing, and integrating scalable ServiceNow solutions, particularly across SAM and ITOM modules. The position involves complex enterprise integrations and technical leadership throughout the implementation lifecycle. 🗂️ Requirements: 5+ years of IT experience in enterprise environments, Proven experience with ServiceNow SAM Pro, Proven experience with ServiceNow ITOM, Experience with ServiceNow architecture and integrations, Experience translating functional requirements into technical specifications, Experience integrating ServiceNow with enterprise systems, Experience with ITOM Discovery and Agent Client Collector, Very good English skills 📃 Skills: ServiceNow, SAM, SAMPro, ITOM, ITOMDiscovery, AgentClientCollector, Oracle, EntraID, Dynamics, PowerPlatform, SAP, ABAP, SuccessFactors, IBM, RedHat, GitHub, Jira, Confluence, Miro, DocuSign, Slack, MFT, Integration, Architecture 🏢 Description: In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking an experienced ServiceNow Developer (SAM & ITOM) to play a key role in designing, developing, and implementing ServiceNow solutions for an international client in the logistics and aviation industry. This position requires strong expertise in ServiceNow SAM Pro and ITOM modules, as well as senior-level technical experience in enterprise environments. Project information: Industry: Logistics and aviation Type of project: Outsourcing Office location: Poland Work mode: Remote Budget: 170–200 PLN net/h – b2b Project length: Long-term Only candidates with citizenship in the European Union and residence in Poland Start date: ASAP (depending on candidate’s availability) Project scope: Design, develop, and maintain ServiceNow solutions with a focus on SAM and ITOM modules in enterprise environments Translate functional requirements into technical specifications and scalable solutions Ensure integration with key enterprise systems and platforms Collaborate with cross-functional teams, including infrastructure and application teams Act as a technical point of contact, providing guidance throughout the project lifecycle Support stakeholders in technical decision-making and solution design Work closely with delivery teams to ensure successful implementation Apply ServiceNow best practices and standards across all developments Key implementation areas (SAM & ITOM): Integration with Oracle and SSO providers (Microsoft Entra ID) to support data collection and software usage visibility Integration with enterprise platforms such as Microsoft Dynamics, Power Platform, SAP (ABAP & SuccessFactors), IBM / Red Hat, and GitHub Implementation and optimization of ITOM Discovery using Agent Client Collector Enhancement of existing integrations (Miro, Jira, Confluence, DocuSign, Slack), including transition from MFT to direct ServiceNow integrations Competence demands: At least 5+ years of IT experience in enterprise environments Proven development experience in ServiceNow SAM Pro and ITOM Strong understanding of ServiceNow architecture, integrations, and development practices Ability to translate functional requirements into technical specifications Experience working in complex enterprise environments Excellent communication skills with both business stakeholders and technical teams Very good English skills We offer: Remote working model Full-time job agreement based on b2b Private medical care with dental care (covering 70% of costs) Multisport card (also for an accompanying person) Life insurance