Senior Hardware Quality Engineer

Quick Facts

• Role: Senior Hardware Quality Engineer

• Focus: End-to-end hardware quality for large-scale AI/GPU data center fleets

Description

Lead hardware quality engineering to detect early failures, perform root cause analysis, and improve operational quality for production AI infrastructure. Work across data center operations, firmware, platform engineering, diagnostics, and vendors to reduce repeat incidents and accelerate MTTR. Debug, analyze telemetry/logs, design diagnostics workflows, and own fleet-level quality assessments across GPU, power, storage, and platform subsystems.

Responsibilities

• Investigate complex hardware failures (e.g., no-boot, GPU throttling, power delivery issues, BMC-related issues)

• Validate remediation effectiveness via single-node and rack-level testing before fleet re-entry

• Analyze large volumes of telemetry, logs, and diagnostics to find systemic patterns and repeat offenders

• Define lightweight diagnostics/telemetry workflows to confirm repairs before ticket closure

• Enable and integrate out-of-band telemetry (e.g., BMC SEL, PCIe health indicators) into operational tools

• Own fleet-level quality assessments for AI/GPU deployments across early phases and ongoing production monitoring

• Improve failure detection latency, root cause attribution accuracy, and preventative quality controls (left-shifting)

• Collaborate with firmware and electrical engineering teams on corrective actions (e.g., CPLD firmware changes, power quality investigations)

• Partner with supply chain and spares to align hardware availability with remediation needs

• Work with data center operations leadership to ensure solutions scale globally and meet operational SLAs

• Produce technical documentation including FMEA and quality playbooks

Requirements

• Doctorate degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related + 2+ years technical engineering experience OR

• Master’s degree + 4+ years technical engineering experience OR

• Bachelor’s degree + 5+ years technical engineering experience OR

• 12+ years relevant technical engineering experience

• Ability to meet Microsoft, customer and/or government security screening requirements, including passing the Microsoft Cloud Background Check and renewing every two years

Benefits

• Certain roles may be eligible for benefits and other compensation