Senior Hardware Quality Engineer

Quick Facts

• Role: Senior Hardware Quality Engineer

Description

Own end-to-end hardware quality engineering for large-scale AI and GPU-based data center fleets, with an emphasis on early failure detection, root cause analysis, and operational quality enablement.

Lead complex hardware failure investigations, validate remediations at single-node and rack levels, and analyze large-scale telemetry and diagnostics data to identify systemic failure patterns.

Define lightweight diagnostics and telemetry workflows, improve fleet-level quality assessments, and drive preventative quality controls by partnering across operations, firmware, platform engineering, diagnostics, vendors, and supply chain.

Responsibilities

• Perform deep-dive investigations into complex AI/GPU hardware failures (e.g., no-boot, GPU throttling, power delivery issues, BMC-related issues)

• Conduct single-node and rack-level validation to confirm remediation effectiveness before fleet re-entry

• Analyze large volumes of telemetry, logs, and diagnostics data to find repeat offenders and systemic patterns

• Define and drive lightweight diagnostics/telemetry workflows to validate repairs before ticket closure

• Enable and integrate out-of-band telemetry collection (e.g., BMC SEL, PCIe health indicators) into operational tools and workflows

• Own fleet-level quality assessments for AI/GPU deployments across early and ongoing production phases

• Improve failure-detection latency, root-cause attribution accuracy, and preventative quality controls

• Partner with firmware and electrical engineering on corrective actions (e.g., CPLD firmware changes, power quality investigations)

• Collaborate with supply chain and spares teams to align hardware availability with remediation needs

• Work with data center operations leadership to scale globally and align with operational SLAs

• Maintain technical documentation, failure mode analyses (FMEA), and quality playbooks

Requirements

• Doctorate degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 2+ years technical engineering experience, OR

• Master’s degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 4+ years technical engineering experience, OR

• Bachelor’s degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 5+ years technical engineering experience, OR

• 12+ years relevant technical engineering experience

• Ability to meet security screening requirements, including passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

• Leadership and collaboration skills; ability to drive action

• 10+ years of experience with modern server architectures and/or subsystems (GPU, CPU, AI hardware, memory) with methods for root cause analysis and debugging

• Project management skills

Benefits

Certain roles may be eligible for benefits and other compensation (as outlined in the role’s pay/benefits information).