Senior Candidate Experience Specialist (AMER)

Quick Facts

• Role: Candidate Experience Team Lead (AMER)

• Focus: Candidate experience quality, interview coordination, offers/contracts accuracy, onboarding handoffs, and data-driven process improvements

Description

As the Candidate Experience Team Lead for AMER, you will own how candidates experience GitLab across your region by raising the capability of specialists around you. You will set quality standards, balance workloads, onboard and develop specialists, and act as the first escalation point when processes break down or candidate situations require judgment. You will also stay hands-on with interview coordination, background checks, and offers, using candidate experience data to surface patterns and risks for leadership and to maintain one global process.

Responsibilities

• Lead Candidate Experience Specialists in the region; model standards for interview coordination, candidate communication, contract/offer accuracy, and applicant tracking data hygiene

• Balance coordination work, monitor capacity vs. hiring volume, and flag resourcing gaps

• Resolve escalated scheduling conflicts, candidate issues, and process gaps; provide recommendations to leadership

• Own onboarding, ramp, and ongoing development of new specialists via documentation, shadowing, and direct feedback

• Coordinate interviews; prepare offers and employment contracts; manage background and reference checks; partner on handoff to onboarding

• Build and maintain reporting on candidate satisfaction, specialist response times, scheduling turnaround, and data accuracy to identify bottlenecks and risks

• Partner with other regional leads to maintain one global coordination process; implement agreed changes and keep documentation accurate in the ATS and repositories

• Collaborate with recruiters, hiring managers, Talent Acquisition leadership, Information Technology, and People Operations across time zones

Requirements

• Substantial experience in candidate experience or recruiting coordination, including interview scheduling, offer/contract preparation, background checks, and onboarding handoffs (senior/go-to experience preferred)

• Ability to lead and develop team members without formal authority through mentoring, onboarding, direct feedback, and influence

• Excellent attention to detail for scheduling, contracts, and candidate data; professionalism, responsiveness, sound judgment under pressure, and confidentiality

• Experience anticipating risks, resolving scheduling and process problems early, prioritizing demands, and setting clear expectations on timelines and trade-offs

• Experience building and maintaining candidate experience/scheduling reports and using data to identify bottlenecks

• Experience working across regions/functions to standardize processes with judgment about genuine regional requirements

• Strong written and verbal communication with candidates and stakeholders at all levels, including executives

• Proficiency with an applicant tracking system or interview scheduling tool; Google Workspace and scheduling tools; Greenhouse and ModernLoop are beneficial but not required

Benefits

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental Leave