Client Implementation Specialist

Quick Facts

• Leads complex, multi-product enterprise implementations of Paperless Employee solutions
• Primary client-facing implementation resource from kickoff to production launch

Description

Lead multiple enterprise client implementations of Paperless Employee solutions, partnering with HR, Payroll, IT, Benefits, Tax, and other client teams to guide projects through configuration, integration, testing, and go-live. You will manage complex, multi-product projects while communicating clearly with both business and technical stakeholders. You will also develop expertise in product configurations, business rules, data flows, and integrations.

Responsibilities

• Lead multiple enterprise client implementations from kickoff through production launch
• Manage projects covering configuration, integrations, testing, issue resolution, readiness, and go-live
• Serve as a trusted implementation partner for enterprise clients and senior-level stakeholders
• Review client files and integration outputs to identify errors, inconsistencies, and risks
• Manage project plans, milestones, dependencies, risks, and client expectations
• Partner across Product, Support, and other teams to resolve complex client and technical issues
• Improve implementation processes, documentation, tools, and the client experience
• Share knowledge and collaborate with peers to support successful implementations

Requirements

• Experience leading complex enterprise client relationships and technical conversations
• Experience explaining technical concepts to all kinds of audiences
• Ability to keep concurrent client implementations on track by managing priorities, dependencies, risks, and changing requirements
• Experience with project ownership, accountability, and collaboration
• Ability to research technical issues and quickly learn complex systems, integrations, workflows, and business logic
• Experience investigating issues independently, collaborating across teams, and escalating when needed
• Ability to partner with HR, Payroll, IT, Tax, Security, and executive-level partners

Benefits

• Great compensation package
• Core benefits including medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick, and 12 paid holidays
• Variable pay opportunity and comprehensive benefits package
• Hybrid remote/in-office role