Implementation Consultant

Quick Facts

• Implementation Consultant role focused on taking customers from onboarding to successful outcomes.
• Hybrid working (at least two days per week in-office in Kraków) with ownership from day one.

Description

As an Implementation Consultant, you configure the platform, verify that customer-provided data is clean and ready, and run training for custom setups. You own the end-to-end technical implementation, ensuring customers launch successfully and achieve the outcomes they signed up for. You also handle technical and non-technical issues, monitor satisfaction, and relay requirements to Product and Engineering.

Responsibilities

• Configure the software and ensure implementation lands, not just launches
• Review customer data for cleanliness, completeness, and readiness
• Run training sessions tailored to customer setups
• Help customers realize value and hit signed outcomes
• Solve problems as they arise (technical or otherwise)
• Monitor customer accounts to catch satisfaction dips early
• Manage technical queries throughout implementation, start to finish
• Feed customer requirements back to Product and Engineering and keep alignment with the roadmap
• Contribute to internal process improvements with the Implementation Team

Requirements

• Sharp analytical and problem-solving instincts
• Confident communication directly with customers
• Customer-centric mindset focused on value, not only tickets
• Solid understanding of software development and the SaaS model
• Good technical skills and ability to explain complex software simply
• Strong attention to detail
• Proactive self-organization and ability to structure your own day (hybrid role)
• Strong work ethic and effective workload management across in-office and remote time

Nice to have

• ERP or project management software implementation experience
• Construction industry experience
• Advanced Excel skills
• Basic coding skills
• Abstract data modeling ability

Benefits

• Company share options with a real path to becoming a shareholder
• Real impact in an international, fast-growing company
• Startup environment to shape how work gets done
• Investment in your development (training, courses) and room to build new skills
• Ownership and accountability without layers of bureaucracy
• Flexible working hours
• Team support as you grow, plus team celebrations (including company events)