Network Circuit Provisioning Manager

Quick Facts

• Role: Network Circuit Provisioning Manager (Infrastructure Services)

Description

Lead the end-to-end provisioning and delivery of telecommunications circuits and network connectivity services. Manage circuit orders from initial request through carrier coordination, installation, testing, activation, documentation, and handoff to Network Operations. Ensure delivery within committed service-level agreements and project timelines while managing risks and escalations.

Responsibilities

• Manage the full lifecycle of network circuit provisioning: order placement, carrier acceptance, design, local-loop delivery, installation, testing, activation, and operational handoff.

• Lead and develop a team of circuit provisioning specialists/coordinators.

• Coordinate delivery of Ethernet, leased wave, dark fiber, and other WAN/transport services.

• Coordinate with carriers, LECs, CLECs, ISPs, data centers, field technicians, and vendors to meet installation commitments.

• Track carrier milestones (including FOC dates, construction requirements, demarc extensions, equipment delivery, testing, and service activation).

• Identify provisioning risks and manage jeopardy conditions, missed milestones, construction delays, permitting issues, and carrier escalations.

• Act as the primary escalation point for delayed or problematic circuit installations.

• Coordinate with Network Engineering, Network Operations, Project Management, Procurement, Finance, Facilities, Security, and field teams.

• Validate circuit technical requirements: bandwidth, interface type, handoff, IP addressing, routing requirements, demarc location, redundancy, and diversity.

• Ensure carrier orders reflect approved network designs and business requirements.

• Coordinate turn-ups, acceptance testing, loopback testing, throughput testing, and handoff to production.

• Maintain accurate circuit inventory and records (carrier information, account data, documentation, LOAs/CLOAs, circuit IDs, demarc details).

• Manage carrier performance with regular reviews of installation intervals, missed commitments, escalation performance, and service quality.

• Establish and monitor metrics (average installation interval, on-time delivery, jeopardy rate, backlog, aging orders, carrier SLA performance).

• Develop and maintain provisioning processes, standards, workflow documentation, escalation procedures, and reporting.

• Support network migrations, site openings/closures, carrier transitions, technology upgrades, and large-scale circuit deployment.

• Review recurring telecom costs and coordinate with procurement/vendor-management to identify billing discrepancies and cost-reduction opportunities.

• Ensure disconnected/replaced circuits are properly terminated to avoid continued billing.

Requirements

• 5+ years of experience in telecommunications, network provisioning, carrier management, network operations, or related fields

• 2+ years of leadership or team-management experience

• Strong understanding of WAN and telecommunications technologies

• Experience working directly with major carriers, ISPs, LECs/CLECs, and telecommunications vendors

• Proven ability to manage multiple concurrent circuit installations and carrier escalations

• Working knowledge of Ethernet, IP networking, routing, fiber optics, carrier transport, and telecommunications infrastructure

• Strong organizational, analytical, problem-solving, and vendor-management skills

• Ability to manage high-volume provisioning activity across multiple locations and projects

Benefits

Not specified in the provided posting