Field Service Technician

Quick Facts

• Role: Field Service Technician

• Contract duration: 2 months

• Location: Queens, NY 11106 (driving role between customer sites)

Description

Provide restaurant-focused technical support as a Field Service Technician on a short-term contract. You will install, maintain, troubleshoot, and repair POS systems and related hardware, including light contractor tasks and end-user training.

Responsibilities

• Provide exceptional customer service to restaurant operators and staff

• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment

• Resolve technical issues and clearly communicate solutions to customers

• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements

• Perform light contractor work (drilling, mounting, running cabling) for installations and repairs

• Train restaurant employees to use supported systems and equipment

• Diagnose and repair product failures; order and replace parts

• Recommend appropriate products, services, or solutions based on customer needs

• Use working knowledge of kitchen operations and backend workflows to integrate technology seamlessly

• Follow established procedures and guidelines with minimal to no supervision

• Report to a Team Lead or Field Services Manager

Requirements

• 2-4 years of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.)

• Break-fix experience and ability to use power tools (e.g., drills)

• Familiarity with a ticketing system

• Strong customer service and communication skills; ability to remain calm under pressure

• Basic understanding of networking concepts and restaurant technology environments

• Ability to perform light physical/contractor tasks (drilling, mounting, etc.)

• Willingness to work evenings and participate in an on-call rotation

• Reliable transportation and an active driver’s license (driving position; reimbursed accordingly)

• Completion of client-specific training and network cable termination training

• Ability to pass the company certification exam to be eligible for field dispatch

• Authorization to work in the US full-time now and in the future

Benefits

Not specified in the posting.