IT Specialist (Customer Support/Communications & Information Assurance)

Quick Facts

• Role: IT Specialist providing customer support for communications and information assurance

• Focus: Voice, data, wireless, communications focal point (CFP), and information security services

• Key work: Network-level management with privileged access; user technical assistance; feasibility and troubleshooting

Description

Serve as an IT Specialist who performs customer support and analytical work for classified and unclassified IT networks and cyber systems. You will manage assigned IT/communications environments with privileged access, plan and coordinate installations, and continuously analyze system design, hardware, and software. You also provide ongoing technical assistance, perform feasibility studies for failures and reliability improvements, and coordinate frequency needs to maintain authorized allocations and minimize RF interference.

Responsibilities

• Manage and analyze network infrastructure, wireless systems, voice systems, and CFP operations

• Provide privileged access support at the network level for the wing, geographically separated units, and tenants

• Plan, coordinate, install, and continuously analyze system design and related hardware/software

• Support users via technical assistance and IT trouble ticket management to prevent service interruptions

• Conduct feasibility studies, analyze system failure data, and identify trends for replacement or modification

• Coordinate frequency needs with spectrum management to maintain allocations and obtain new authorizations

• Secure operating authority and ensure minimal interference by ANG RF operations

Requirements

• U.S. citizenship

• Federal employment suitability based on a background investigation

• Ability to obtain and maintain the position’s appropriate security clearance

• Valid civilian driver’s license

• Must obtain and maintain information assurance certification per the certification program

• Participation in direct deposit is mandatory

• May require successful completion of a trial period

• May require irregular/overtime hours and travel for temporary duty assignments

• Essential personnel status; may be required to respond to state emergency/disaster declarations

• No qualifying domestic violence misdemeanor conviction under the Lautenberg Amendment

• Provide resume employment details (MM/YYYY–MM/YYYY and weekly hours) to qualify

• Meet generalized experience and/or specialized experience (36 months) or qualify via the stated education alternative

Benefits

A career with the U.S. government provides a comprehensive benefits package; eligibility depends on the type of position and whether it is full-time, part-time, or intermittent.