Program Support Assistant

Quick Facts

• Role: Program Support Assistant (HBPC and H/HHA support)

• Schedule: Monday–Friday, 8:00am–4:30pm

• Work style: Partly sedentary; computer use most of the day; some bending and standing

Description

The Program Support Assistant (PSA) provides comprehensive administrative and technical support for Home-Based Primary Care (HBPC) and Homemaker/Home Health Aide (H/HHA) programs that deliver interdisciplinary in-home care to Veterans.

Responsibilities

• Process admissions and discharges; manage referrals and coordinate patient services

• Maintain HBPC program data systems by collecting, tracking, correcting, and reporting data

• Assist with analysis of program data to support performance and efficiency improvements

• Support HBPC leadership and interdisciplinary team members with service coordination and documentation processes

• Coordinate with community agencies to initiate services; guide agencies on billing processes, service duration, documentation requirements, and program expectations

• Ensure continuity of care by completing administrative actions accurately and on time

• Serve as primary point of contact for Veterans, caregivers, HBPC staff, medical center personnel, and external community agencies; respond to inquiries and facilitate communication

• Act as a liaison between HBPC and other VA services and external healthcare organizations; receive and process referrals and resolve issues through effective communication

• Use tact and sound judgment when handling sensitive situations and triaging urgent requests

• Perform general clerical duties: correspondence, organized records, scanning, faxing, and documentation management

• Support timekeeping and report preparation; maintain filing systems with accuracy, confidentiality, and compliance

• Support logistics and maintain program-related documentation to ensure efficient workflow

• Perform other assigned duties

Benefits

Federal employment offers a comprehensive benefits package; eligibility depends on position type (full-time, part-time, or intermittent).