Hotel Reservationist (Recreational Lodging)

Quick Facts

• Role: Recreational Lodging Reservationist

Description

You will manage reservations and pre-registration requests, verify guest details and payments, and ensure accurate billing for guests. You will complete nightly audits, reconcile daily transactions, and prepare financial reports, while assisting guests with reservation, billing, and lodging questions. The role also includes inventory tracking and purchasing support, document preparation, and other administrative tasks.

Responsibilities

• Accept reservations and pre-registration requests

• Process and verify reservations for accuracy in dates, guest details, and payments

• Calculate and post charges to guest accounts; securely process credit card transactions

• Complete night audit, reconcile daily transactions, and prepare financial reports

• Resolve guest issues related to reservations, billing, or lodging concerns

• Answer questions about local activities and tourist attractions

• Provide exceptional, friendly customer service

• Generate and submit financial reports as required by management

• Purchase necessary supplies and maintain required documentation

• Assist with inventory tracking and purchasing decisions

• Prepare and submit requisitions for new and existing contracts

• Maintain accurate records of transactions, reservations, and inventory

• Support management with administrative tasks and special projects

• Follow safety regulations and promptly report hazards, injuries, illnesses, or property damage

Requirements

• One year experience as a hotel reservationist, customer service technician, customer service liaison, or similar field of work

• Financial reporting experience

• Proficiency with Excel spreadsheets

• Ability to communicate clearly with guests and leadership

• Reading, writing, and basic math calculation ability

• Excellent communication and customer service skills

• Strong organizational skills and attention to detail

• Proficiency with Microsoft Office Suite and ability to learn proprietary software

• Ability to work independently and collaboratively

Benefits

• Stability of Federal Civilian Service

• Competitive pay and comprehensive benefit packages

• Quality work-life balance

• Marine Corps Exchange and Base Facility privileges

• Additional government benefits may depend on position type