Supervisory Health System Specialist (Access Operations Director)

Quick Facts

• Role: Supervisory Health System Specialist (Access Operations Director)

• Focus: VISN-wide access operations and clinic practice management

• Schedule: Monday–Friday, 8:00am–4:30pm (other core-hour schedules may be discussed)

Description

Oversee scheduling, clinic templates, consult workflows, capacity, and Community Care scheduling operations across VISN facilities. Monitor appointment delays, consult backlogs, and access performance; set and enforce scheduling standards and training requirements; and drive corrective actions to ensure timely, standardized access to care for Veterans. Provide VISN leadership and expert advisory support on clinic practice management, provider productivity, scheduling efficiency, and consult coordination.

Responsibilities

• Direct VISN-wide Community Care scheduling operations and clinic practice management across all HSAs, VAMCs, and CBOCs

• Track and improve appointment delays, consult backlogs, clinic capacity, and access performance

• Review scheduling dashboards and access targets; ensure scheduling accuracy and workflow integrity

• Coordinate with facilities to address missed scheduling standards and require corrective action

• Establish and enforce standardized scheduling policies (clinic profiles, templating, panel management, business rules, consult workflows)

• Ensure training and SOP adherence for scheduling/consult tools; validate competency and enforce corrective training

• Serve as VISN authoritative subject-matter expert for clinic practice management, scheduling efficiency, consult management, and Community Care coordination

• Provide second-level supervision for access/Community Care leadership roles (performance standards, evaluations, hiring input, discipline, grievances)

• Uphold EEO principles and ensure equitable performance management and accountability

Requirements

• U.S. citizenship

• Complete all required application steps, assessments, and questionnaires

• Selective Service registration for eligible males

• Background/security investigation

• Complete online onboarding and meet I-9 identification requirements (REAL ID compliant acceptable forms)

• Seasonal influenza vaccination requirement

• Must serve required 1-year probationary period or 2-year trial period with subsequent certification

• Meet education or specialized experience requirements (hospital/public health administration-related degree with transcripts, or progressively responsible health-care management/supervisory experience; agency on-the-job training option with documentation)

• Have 1 year of specialized experience at least equivalent to GS-13

• (If applicable) meet federal time-in-grade requirement for current GS employees

• Complete SSJT assessment

Benefits

Federal government benefits package (eligibility depends on position type and schedule).