Supervisory Patient Representative

Quick Facts

• Role: Supervisory Patient Representative (Patient Experience Officer)
• Schedule: Monday–Friday, 7:30 AM–4:00 PM

Description

This role leads patient experience efforts, policies, and activities across national, VISN, and local levels. You will develop and implement patient-centered care initiatives using patient experience data (e.g., survey results and healthcare ratings), support service recovery, and represent the facility in VISN forums. You will also manage and develop staff and educate leaders and front-line employees to sustain a patient-focused culture.

Requirements

• U.S. citizenship
• Complete all required application steps, including an online assessment
• Selective Service Registration (for males born after 12/31/1959)
• Pass background/security investigation
• Complete online onboarding (USA Hire) and provide acceptable identification
• Participate in the seasonal influenza vaccination program
• Complete the required probationary or trial period after hire
• If a current federal GS employee: meet time-in-grade requirements by the closing date (submit SF-50 documentation)
• Specialized experience: 1 year of patient experience-related work at an experience level equivalent to GS-12, including development/implementation of patient experience programs and ensuring employee ownership of a patient experience-focused culture

Benefits

Federal benefits are available based on the position type and eligibility; details depend on your specific appointment.