Authorization Quality Review Specialist (Veterans Service Representative)

Quick Facts

• Role: Authorization Quality Review Specialist (Veterans Service Representative)
• Schedule: Full-time, Monday–Friday (8:00am–4:30pm)
• Telework: Situational/ad hoc telework only; must report to the official duty station each scheduled workday
• Grade: GS-12 (potential promotion to full performance level if all requirements are met)

Description

The Authorization Quality Review Specialist measures authorization quality and identifies training needs by reviewing completed Compensation and Pension claims. The role performs individual quality reviews, conducts focused in-process reviews for station-level feedback, and analyzes authorization quality trends to support training. Results are entered into online STAR checklists and reported through STAR data reports.

Responsibilities

• Perform individual quality reviews to determine authorization quality level for VSRs against established monthly performance standards.
• Conduct focused “in-process reviews” to assess the accuracy of claims actions (for station feedback only, not for individual performance standards).
• Share authorization quality trend information with management and during VSR training sessions.
• Review products/activities for quality performance and enter results into the online STAR checklists.
• Evaluate claim elements (evidence development, income/dependency, award processing, authorization), document deficiencies, and explain errors with warranted comments.
• Prepare STAR data reports and provide them to authorized regional office personnel.
• Develop quality assurance processes focused on work procedures and techniques for unique work conditions.
• Ensure required program standards from Compensation Service and/or Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.

Requirements

• U.S. citizenship
• Selective Service registration (for males born after 12/31/1959)
• May be required to serve a 1-year probationary period
• Subject to background/security investigation
• Complete online onboarding and pre-employment requirements (including acceptable identification)
• Meet time-in-grade requirements by the closing date: GS-11 = 52 weeks at GS-10; GS-12 = 52 weeks at GS-11
• GS-11 minimum qualifications: 1 year specialized experience (equivalent to at least GS-10) OR PhD/equivalent doctoral degree OR 3 years graduate education (54 semester hours/81 quarter hours) leading to such a degree (must demonstrate KSAs)
• GS-12 minimum qualifications: 1 year specialized experience (equivalent to at least GS-11); no education substitution

Benefits

A comprehensive U.S. federal employee benefits package is provided. Eligibility depends on the position type and whether the role is full-time, part-time, or intermittent (details available through the hiring agency).