Supervisory Veterans Service Representative (Veterans Service Center Manager)

Quick Facts

• Role: Supervisory Veterans Service Representative (Veterans Service Center Manager)

• Schedule: Full-time, Monday–Friday 8:00 am–4:30 pm

• Telework: Eligible for situational (ad hoc) telework only (case-by-case; must report to the official duty station each scheduled workday)

Description

The Supervisory Veterans Service Representative (Veterans Service Center Manager) manages Veterans Service Center operations through a team responsible for claims processing and for providing information, advice, and assistance on VA benefits to veterans and their dependents and beneficiaries. The role directs program activities, ensures quality of work, writes/establishes division policies and procedures, and serves as the final technical authority for difficult or critical claims.

Responsibilities

• Plan, organize, coordinate, direct, and control division work

• Direct staffing, placement, assignments, and training to manage division workflow and productivity

• Direct VA benefit program delivery activities

• Exercise final authority for division personnel actions

• Ensure proficient resource utilization and quality of work; write/establish policies and procedures

• Provide final technical/professional decisions on the most difficult or critical claims

• Forecast short- and long-range workload to plan and budget staffing, space, equipment, and supplies

• Approve written responses to Congressional, White House, and other special inquiries about VA benefits

• Serve as technical advisor to the Regional Office Director for Compensation and Pension programs

• Maintain effective relationships with civic and veteran organizations

• Ensure equal opportunities for employees and support Equal Employment Opportunity (EEO) policy/goals

Requirements

• U.S. citizenship

• Selective Service registration required for males born after 12/31/1959

• Must serve a 1-year probationary/trial period (including a supervisory probationary period if not previously completed in federal service)

• Subject to background/security investigation

• Confidential Financial Disclosure Report (OGE-450) required before entering on duty and annually thereafter

• Meet GS-15 time-in-grade requirements by the closing date (52 weeks at GS-14)

• Minimum specialized experience: 1 year equivalent to GS-14 in veteran benefit programs/business lines and laws affecting compensation and pension benefits; authoritative guidance for claims and appeals processing

• Experience supervising/managing or serving as a project lead

• Practical knowledge of employee relations and labor relations practices (performance/conduct actions, grievance processes, negotiations)

• No educational substitution at this grade level

Benefits

A career with the U.S. government provides a comprehensive benefits package; eligibility depends on the type of position held and whether the role is full-time, part-time, or intermittent.