Supervisory Veterans Service Representative (Assistant Coach)

Quick Facts

• Full-time (Monday–Friday, 8:00 a.m.–4:30 p.m.)
• GS-12 full performance level
• Eligible for situational (ad hoc) telework only; must report to the official duty station each scheduled workday

Description

This role helps lead an assigned team within a Veterans Service Center (VSC), BEST, or Pension Management Center division by overseeing personnel who support Veterans benefits claims for veterans and their dependents. You will analyze laws and regulations, ensure ready-to-rate cases are processed expeditiously, and help the team meet quality and timeliness performance goals.

Responsibilities

• Analyze and interpret laws, regulations, and rules affecting establishment
• Ensure ready-to-rate cases are processed expeditiously
• Ensure team quality and service timeliness meet performance indicator goals
• Use resources cost-effectively
• Gather and interpret a wide range of data related to service concerns
• Apply principles of individual counseling and small group dynamics
• Plan and assign work priorities for subordinates
• Analyze, interpret, and apply judgment to address work issues
• Provide expertise across claims rating activities and develop ways to improve work quality
• Provide administrative and technical advice, counsel, and instruction to employees
• Perform personnel administration actions (standards, performance evaluation, promotion recommendations, training needs)

Requirements

• U.S. citizenship
• Selective Service registration required for males born after 12/31/1959
• May be required to serve a 1-year probationary or trial period
• Subject to background/security investigation
• Attend an 8-week training session (may require travel)
• VSR Skill Certification required at the GS-10 level
• Complete online onboarding and pre-employment requirements
• Driver’s license/state ID must be REAL ID compliant effective May 7, 2025

GS-12 qualification: 52 weeks at the GS-11 level (or meet applicable internal reassignment requirements) and 1 year specialized experience equivalent to GS-11 performing technical assignments affecting VA compensation and pension (C&P) benefits programs.

Benefits

A career with the U.S. government provides a comprehensive benefits package; eligibility depends on the type of position held (full-time/part-time/intermittent).