Supervisory Veterans Service Representative (Coach)

Quick Facts

• Role: Supervisory Veterans Service Representative (Coach) (GS-13)

• Work schedule: Full time, Monday–Friday, 8:00 a.m.–4:30 p.m.

• Telework: Eligible for situational (ad hoc) telework only; must report to the official duty station each scheduled workday.

Description

Lead an assigned team within a Veterans Service Center organization that provides information, advice, and assistance on Veterans benefits claims for Veterans and their dependents, and delivers outreach to stakeholders. Provide technical leadership and final authority over claims-processing work products, advise leadership on daily operations, and liaise with Veterans Service Organizations and other agencies to support benefits programs.

Responsibilities

• Direct, plan, and assign work priorities; demonstrate expertise across phases of claims processing; serve as final technical authority for the team’s work product.

• Advise the division manager/assistant division manager on performance and workload management to meet VA benefits program goals.

• Supervise personnel: issue instructions, evaluate performance, address complaints, implement disciplinary actions, identify training needs, and conduct interviews/recommend appointments or reassignments.

• Oversee responses to higher-level inquiries and obtain necessary information/evidence to ensure pending claims are properly adjudicated.

• Maintain effective labor/management relationships and perform personnel management duties in accordance with applicable laws, policies, and agreements.

Requirements

• U.S. citizen

• Selective Service registration required for eligible males

• Meet GS-13 time-in-grade requirements (52 weeks at GS-12 for most applicants) or meet eligible reassignment criteria (current GS-13 or higher; promotion potential at least GS-13)

• 1 year of specialized experience equivalent to GS-12 or higher in technical assignments affecting the entire field of VA Compensation and Pension (C&P) Benefits Programs (including interpretation of applicable laws/regulations and/or authoritative precedents)

• No education substitution for GS-13

• Ability to complete required onboarding and I-9 documentation

• Subject to background/security investigation

Benefits

A career with the U.S. government includes a comprehensive benefits package for full-time employees; eligibility depends on the position type and other factors, and applicants should contact the hiring agency for specifics.