Management and Program Analyst

Quick Facts

• Role: Management and Program Analyst

Description

Provide administrative and analytical support by overseeing and improving management programs that support immigration and citizenship processing. Conduct specialized studies and data-driven analytical reviews for document management operations, including recommendations, expenditure tracking, annual plan support, and efficiency improvement. Serve as a liaison across internal teams and external stakeholders, and develop training and quality control approaches (including sampling) with clear SOPs, reporting, and forecasting.

Responsibilities

• Implement, coordinate, and/or oversee management programs and activities supporting processing of immigration and citizenship benefit requests

• Design and execute specialized studies to drive program improvement and innovation

• Perform analytical reviews for document management by analyzing data, recommending actions, tracking expenditures, assisting with annual plan reviews, and addressing efficiency issues

• Coordinate with managers, supervisors, staff, and external stakeholders to execute projects, deliver technical assistance, and facilitate training

• Plan, organize, create, and deliver training on quality control and sampling, including requirements, analysis, reporting, forecasting, and program maintenance

Requirements

• U.S. citizenship or U.S. national

• Pass a background investigation (including financial disclosure)

• Pass a drug screening

• Male applicants born after 12/31/1959: Selective Service registration required

• Meet residency requirement for applicants not currently employed by USCIS (3 of last 5 years: lived in the U.S., or worked for the U.S. government overseas, or were a dependent of a U.S. federal/military employee overseas)

• Probationary period may be required (up to 1 year)

• Must meet GS-11 or GS-12 qualification requirements by the application deadline (specialized experience and/or qualifying education substitution)

Benefits

• Comprehensive U.S. government benefits package including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan; Flexible Spending Account; Employee Assistance Program; paid personal leave and federal holidays

• Additional benefits may include flexible work schedules, telework, tuition reimbursement, transportation subsidies, and wellness programs