Supervisory Medical Support Assistant (Business Office)

Quick Facts

• Role: Supervisory Medical Support Assistant for the Business Office (medical centers and/or satellite outpatient clinics)

• Schedule: Monday–Friday, 0800–1630

• Telework: Not available

• Virtual: Not a virtual position

Description

Plan and direct administrative programs for medical center and/or satellite outpatient clinic operations with full supervisory responsibility for at least one subordinate MSA team leader/supervisor. Ensure administrative workflows support patient services, accurate data collection/validation, timely error correction, and compliance with training and program guidance.

Responsibilities

• Assign, evaluate, and review subordinate staff work; set team goals and plans

• Conduct performance evaluations; complete performance appraisals and take disciplinary actions when needed

• Attend staff meetings (including provider meetings) and meet regularly with the nurse team leader

• Ensure annual training is completed for all supervised staff; complete mandatory trainings and assessments

• Ensure staff update patient demographics, collect insurance information at every appointment, and complete required means testing

• Perform data collection and validation; ensure encounter and appointment wait-time errors are corrected timely; ensure consults are addressed timely

• Develop procedures and guidelines to supplement administrative regulations/program guidance

• Use the Vista Scheduling Package to schedule various clinics

• Maintain confidentiality of information obtained while carrying out duties

• Communicate routinely with physicians, case managers, and allied health staff using strong interpersonal skills

Requirements

• U.S. citizenship

• Selective Service registration for males born after 12/31/1959

• Proficient in written and spoken English

• Subject to background/security investigation; complete online onboarding and pre-employment requirements

• Seasonal influenza vaccination program requirement for VA Health Care Personnel

• Qualification: 1 year experience equivalent to GS-7 supervising/leading MSAs or equivalent administrative patient support staff (non-VA inpatient/outpatient/interdisciplinary setting) or 1 year above high school or qualifying combination of experience and education

• Ability to provide full administrative/supervisory duties for at least one subordinate MSA team leader/supervisor

• Demonstrated customer service and interpersonal communication skills with internal and external customers

• Ability to deliver briefings, orientations, staff development, and training

• Ability to manage fiscal matters, forecast resource/equipment needs, and identify budget needs

Benefits

• Comprehensive federal benefits package

• Annual (vacation) leave earning based on federal service, with potential credited service for prior work experience or military service (when requested and approved)

• Benefit eligibility depends on position type and schedule (full-time/part-time/intermittent)