Supervisory Medical Support Assistant

Quick Facts

• Role: Supervisory Medical Support Assistant (GS-08)

• Setting: Antelope Valley Outpatient Clinic, Health Administration service

• Schedule: Monday–Friday, 08:00–16:30

• Telework: Not available

Description

Supervisory Medical Support Assistants plan and direct administrative patient-support programs for medical centers and/or satellite outpatient clinics, with full supervisory responsibility for at least one subordinate MSA team leader or supervisor. The role includes assigning and evaluating subordinate staff, ensuring training and annual requirements are completed, maintaining accurate demographics and insurance/means-test information, validating encounter and appointment wait-time data, and ensuring consults are addressed timely. You will use the Vista Scheduling Package to schedule for various clinics while coordinating with physicians, nurse team leaders, case managers, and allied health staff.

Responsibilities

• Assign, review, accept/reject work, and evaluate performance of subordinate staff; complete appraisals and disciplinary actions

• Set team goals; plan and assign work; develop procedures and guidelines to supplement regulations and program guidance

• Ensure annual training completion and mandatory trainings/assessments

• Ensure patient demographics updates, insurance information collection, and required means test completion

• Collect and validate data; correct encounter/appointment wait time errors; ensure consults are addressed timely

• Oversee confidential handling of sensitive information

• Communicate with physicians, nurse team leaders, case managers, and allied health professionals; resolve complex issues to meet patient service needs

• Maintain and use Vista Scheduling Package for clinic scheduling

Requirements

• U.S. citizenship; subject to background/security investigation

• Proficient in written and spoken English

• Selective Service registration for eligible males

• Complete online onboarding and pre-employment requirements; comply with required influenza vaccination program

• One year of experience equivalent to GS-7 leading/supervising MSAs or equivalent administrative patient support staff in a non-VA inpatient/outpatient/interdisciplinary setting (or qualifying education/experience combination)

• Demonstrated ability at GS-08 level: assignment of work, performance evaluations, staff selection, briefings/orientation and staff development, customer service/interpersonal skills, and fiscal/resource planning

Benefits

A comprehensive U.S. federal employee benefits package (eligibility depends on position type).