Supervisory Medical Support Assistant

Quick Facts

• Role: Supervisory Medical Support Assistant (GS-08)

• Schedule: 8:00 am – 4:30 pm, Monday–Friday

• Telework/Virtual: Not available

Description

The Supervisory Medical Support Assistant supervises Medical Support Assistant staff and provides administrative and technical oversight within a VA patient support and PACT model environment. The role plans and directs clinic programs, resolves complex operational issues, ensures patient information integrity in CPRS, and supports patient access and safety. You will also help manage scheduling, consult/wait list workflows, revenue-critical insurance updates, and patient registration/utilization of MyHealtheVet.

Responsibilities

• Plan and direct programs at medical centers and/or satellite outpatient clinics with full supervisory responsibility

• Resolve complex problems to ensure patient services are met

• Evaluate new products, equipment, and systems for improved operations

• Evaluate staff performance and take disciplinary action when necessary

• Collaborate in an interdisciplinary care delivery model (PACT) and perform related duties

• Manage clinic access contingency plans (adjust times/locations/dates and shift patients when staffing coverage conflicts occur)

• Support patient safety using VA identification practices (two forms of identification: name and full Social Security Number)

• Assist and guide check-in processes to validate and update patient demographics (in person or by phone)

• Ensure insurance information is collected/scanned/updated in support of the revenue process

• Promote veteran registration and utilization of MyHealtheVet (MHV)

• Set front-line service tone for quality perception for patients and staff

• Integrate health/administrative information into CPRS by sending documents to scanning

• Screen/receive phone calls, determine request needs, and provide information per privacy rules and clinic processes

• Schedule appointments and accurately use the Electronic Waiting List

• Perform daily review of active/pending consults, Electronic Wait List, Recall list, and Audiocare communications for accuracy and disposition

Benefits

• Comprehensive federal benefits package (eligibility depends on position type)

• Benefits for employees and their families; review the specific federal benefits offered by the hiring agency