Operations Manager

Quick Facts

• Role: Operations Manager

• Work model: Hybrid (3/4 onsite, 1/4 offsite) in Strasbourg

• Contract: B2B

Description

The Operations Manager leads daily IT service operations for a complex, multi-platform environment, ensuring service excellence, security, and compliance. The role manages operations across servers, middleware, databases, virtualization, storage/backups, and cloud/hybrid platforms, aligned with ITIL v4 and NIST CSF. You will also oversee Incident/Problem/Change/Request processes, lifecycle management, reporting, RCA, and service improvement plans.

Responsibilities

• Provide operational services across Linux, Windows, WebLogic, Tomcat, Oracle, PostgreSQL, DB2, VMware, Hyper-V, storage & backups, and cloud/hybrid platforms

• Ensure alignment of operational processes with ITIL v4 and NIST CSF

• Drive system lifecycle management, including patching, upgrades, and vulnerability remediation

• Oversee Incident, Problem, Change, and Request management using ServiceNow or equivalent tools

• Deliver performance and SLA/KPI reporting to client stakeholders and internal governance

• Lead root cause analysis (RCA) for major incidents and systemic issues

• Propose observability and monitoring solutions (e.g., Dynatrace, AppDynamics, Splunk)

• Lead workforce planning: shift coverage, on-call, task assignment, and performance monitoring

• Represent operations in project planning, readiness, and rollout phases (build-to-run)

• Lead service improvement plans (SIPs) using Lean, Agile, or DevOps principles

• Manage relationships with vendor support partners (Oracle, IBM, VMware, hardware OEMs)

• Maintain daily operational security posture: patching, endpoint hardening, and configuration compliance

Requirements

• EU citizenship with at least 10 years of EU nationality and eligibility for EU Security Clearance

• ITIL v4 Foundation certificate

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field

• English fluency (C1 minimum); French or other EU languages are an advantage

Benefits

• Long-term EU project

• Hybrid working model in Strasbourg (3/4 onsite, 1/4 offsite)

• B2B contract

• Rate: 680 EUR/MD onsite in Strasbourg; 400 EUR/MD offsite