IT Service Coordinator

Quick Facts

• Part-time IT Service Coordinator (25+ hours/week)

Description

You coordinate and manage the commercial administration of IT services, including IT procurement (hardware and mobile endpoints), contracts, and related service activities. You handle IT assets and inventory, support invoicing and cost-center assignment, and contribute to the documentation, standardization, and continuous optimization of IT processes. The role offers opportunities to apply new technologies in complex projects.

Responsibilities

• Coordinate and manage IT procurement for hardware, mobile devices, and IT accessories
• Collect and evaluate offers; coordinate with suppliers and IT service providers
• Manage IT, mobile, service, and maintenance contracts (changes, renewals, cancellations)
• Organize and manage mobile phone contracts, SIM cards, and mobile devices, including assignment to employees and cost centers
• Review and assign invoices to cost centers; support economic steering of IT services
• Maintain and further develop IT asset and inventory management (inventory tracking, returns, decommissioning)
• Coordinate organizational IT processes for employee onboarding and offboarding, including assigned equipment
• Document, standardize, and continuously optimize commercial and organizational IT processes

Requirements

• Completed commercial education with high IT affinity or comparable qualification
• Experience in a commercial-organizational IT environment, ideally in IT procurement, contract, license, or asset management
• Strong knowledge of modern IT hardware, mobile endpoints, and IT service processes
• Very good knowledge of Microsoft 365 plus experience with digital administration and service portals
• Experience with asset management, ticketing, or workflow systems; Jira or Jira Service Management is advantageous
• Commercial understanding and confident handling of offers, orders, contracts, invoices, and cost centers
• Independent, structured, and reliable working style with strong service and communication skills
• Interest in questioning current processes, structuring them, and optimizing/digitizing IT workflows

Benefits

• Interesting and challenging work in a highly motivated team
• Opportunity to use new technologies in complex projects
• Excellent technical equipment
• Flat hierarchies and performance-based pay