On-Site Service Engineer (Enterprise Server Hardware)

Quick Facts

• Role: On-Site Service Engineer (Enterprise Server Hardware)

• Location: Memphis, TN (Onsite)

• Contract: 06+ months (long-term potential)

• Pay: $36/hr - $37/hr

Description

Provide on-site technical support for PowerEdge and other enterprise server hardware, diagnosing and resolving hardware failures to minimize customer downtime. Perform hands-on installation, removal, replacement, and repair of server components (memory, CPUs, power supplies, storage, and more). Update BIOS/firmware using server management tools such as iDRAC (or equivalent), document findings, and provide on-call support.

Responsibilities

• On-site technical support for enterprise server hardware

• Diagnose, troubleshoot, and resolve server hardware failures

• Install, remove, replace, and repair server components (DIMMs, CPUs, power supplies, storage)

• Perform rack-and-stack, server installation, cabling, and hardware configuration

• Troubleshoot server hardware, BIOS/firmware, operating systems, and hardware diagnostic issues

• Perform BIOS and firmware updates using iDRAC (or equivalent)

• Maintain accurate documentation of troubleshooting and resolutions

• Participate in on-call rotations and extended support coverage

Requirements

• 3+ years of hands-on experience supporting enterprise servers/data center hardware

• Direct experience physically working on server hardware (installation, troubleshooting, repair, component replacement)

• Experience diagnosing and replacing components such as memory, CPUs, power supplies, storage

• Strong understanding of server hardware architecture and troubleshooting methodologies

• Familiarity with Linux or similar operating systems

• Ability to lift up to 50 lbs, travel to customer sites, and work flexible/on-call schedules

Benefits

• Health insurance (medical, dental, vision)

• 401(k) plan

• Paid sick leave (depending on work location)