Server Hardware Systems Engineer (Starlink)

Quick Facts

• Role: Server Hardware Systems Engineer (Starlink)

• Focus: Hardware reliability, end-to-end repair lifecycle, and automation for a global server fleet

Description

Own the health of the Starlink server hardware fleet as it scales. Triage and isolate failures to the component level, coordinate repairs with vendors and remote hands, and return systems to service quickly. Build telemetry, alerting, and automated diagnostics/validation, and use reliability data to shape hardware selection and qualification.

Responsibilities

• Own the end-to-end server hardware repair lifecycle for components (CPUs, memory, SSDs, NICs, optics, power supplies), including triage, component isolation, safe production removal, repair, validation, and return to service

• Manage vendor support cases and coordinate on-site work with data center remote hands and field technicians (parts delivery, access, and return for warranty replacement or failure analysis)

• Build automation and software for hardware telemetry and alerting (BMC/Redfish exporters, node metrics, log collection) and remove manual steps in diagnostics and recovery workflows

• Define, measure, and report fleet hardware metrics (MTTR/Repair & Recover p50 & p90, backlog trends, component failure rates) and publish regular stakeholder updates

• Write runbooks, methods of procedure (MOPs), and training material for NOC and field technicians

• Validate new server hardware before production (burn-in, firmware, configuration checks) and drive server design/qualification and corrective actions using fleet failure trends

Requirements

• Bachelor’s degree in computer science, computer engineering, electrical engineering, information technology, or another STEM discipline OR 2+ years of professional experience in server hardware operations, data center operations, or site reliability engineering

• 1+ year troubleshooting and repairing enterprise server hardware in a production environment

• 1+ year administering Linux systems

• 1+ year scripting or software development in at least one language (Python, Go, Bash)

• Willing to work extended hours and weekends as needed and participate in an on-call rotation

• Willing to travel domestically/internationally to data centers and other Starlink sites and hold/obtain a valid passport

• Able to work in data center environments for extended periods and lift/push/pull 50 lbs

Benefits

• Comprehensive medical, vision, and dental coverage

• 401(k) retirement plan; short- and long-term disability; life insurance

• Paid parental leave and additional perks

• Paid vacation (about 3 weeks) and 10+ paid holidays per year; paid sick time in Washington State

• Eligibility for long-term incentives (stock/long-term cash awards), possible discretionary bonuses, and Employee Stock Purchase Plan

• Company shuttles for select Seattle-area employees to the SpaceX Redmond office