Server Hardware Systems Engineer

Quick Facts

• Role: Server Hardware Systems Engineer (Starlink)

Description

Own the end-to-end hardware repair lifecycle for a large Starlink server fleet—from detecting and triaging failures to isolating components, driving safe removal from production, repairing, validating, and returning hardware to service. Build telemetry, alerting, and automation (e.g., via BMC/Redfish exporters and node-level metrics) so a small team can operate at scale, coordinating with network operations, field technicians, vendors, and data center partners. Use fleet reliability metrics to shape server design, selection, and qualification for new sites across COTS and custom platforms.

Responsibilities

• Own end-to-end hardware repair for server components: triage alerts, isolate failures to the component level (CPUs, memory, SSDs, NICs, optics, power supplies), and drive repair/revalidation/return to service.
• Manage vendor support cases and coordinate on-site work with remote hands and field technicians (parts delivery, site access, and RMA returns for warranty replacement or failure analysis).
• Build automation for the repair path: hardware telemetry and alerting, diagnostics automation, production drain and return, alert silencing, post-repair validation, and component-level tracking.
• Define, measure, and report fleet hardware metrics, including MTTR/repair/recover (p50 and p90), backlog trends, and component failure rates; publish regular status updates.
• Write runbooks, methods of procedure (MOPs), and training material for NOC and field technicians to resolve common hardware incidents.
• Validate new server hardware before it enters production (burn-in, firmware, and configuration checks) and use fleet failure trends to drive server design/qualification and corrective action with vendors.

Requirements

• Bachelor’s degree in computer science, computer engineering, electrical engineering, information technology, or another STEM discipline OR 2+ years of relevant professional experience.
• 1+ year experience troubleshooting and repairing enterprise server hardware in production.
• 1+ year experience administering Linux systems.
• Experience writing scripts or software in at least one language: Python, Go, or Bash.

Benefits

• Pay range: Level 1 $140,000–$165,000; Level 2 $160,000–$200,000 (level determined case-by-case).
• Potential long-term incentives (stock or long-term cash awards), discretionary bonuses, and Employee Stock Purchase Plan.
• Medical, vision, and dental coverage; 401(k); disability and life insurance; paid parental leave; various discounts and perks.
• 3 weeks paid vacation; 10+ paid holidays per year; sick time per applicable law.
• Company shuttles between select Seattle locations and the SpaceX Redmond office (Mon–Fri).