Server Hardware Systems Engineer (Starlink)

Quick Facts

• Role: Server Hardware Systems Engineer (Starlink)

• Focus: End-to-end server hardware reliability, repair lifecycle, and automation

Description

You will own the health of the Starlink server hardware fleet as it scales, from issue detection through repair, validation, and return to service. You will build telemetry, alerting, and automated workflows that enable a small team to operate a very large global fleet, coordinating with vendors, data centers, field technicians, and network operations. You will also use reliability metrics to shape server design, selection, and qualification for new sites.

Responsibilities

• Own the end-to-end hardware repair lifecycle for server components (CPUs, memory, SSDs, NICs, optics, power supplies)

• Triage alerts, isolate failures to the component level, manage safe removal from production, and validate/recover systems

• Manage vendor support cases and coordinate remote hands/field technician work, including parts delivery and warranty return

• Build automation for telemetry and alerting (BMC/Redfish exporters, node-level metrics, log collection), reduce manual diagnostics, and automate production drain/return and post-repair validation

• Define and report fleet hardware reliability metrics (MTTR/repair-and-recover times, backlog trends, component failure rates)

• Write runbooks/MOPs and training materials for NOC and field technicians

• Validate new server hardware prior to production (burn-in, firmware, configuration checks) and drive corrective actions using fleet failure trends

Requirements

• Bachelor’s degree in STEM or 2+ years of professional experience in server hardware operations, data center operations, or SRE

• 1+ years troubleshooting and repairing enterprise server hardware in production

• 1+ years administering Linux systems

• Experience scripting/software in Python, Go, or Bash

• Willingness to work extended hours/weekends, join on-call, and travel internationally/domestically; ability to work in data center environments and lift up to 50 lbs

Benefits

• Base salary range: Level 1 $150,000–$175,000; Level 2 $170,000–$210,000 (final level varies by experience and qualifications)

• Potential long-term incentives (stock or long-term cash awards) and possible discretionary bonuses

• Comprehensive medical, vision, and dental coverage; 401(k); disability and life insurance; paid parental leave; discounts

• Up to ~3 weeks paid vacation and 10+ paid holidays per year; sick time accrual in Washington State

• Company shuttles for certain Seattle-area employee travel