Customer Support Specialist

Quick Facts

• Role: Customer Support Specialist

Description

Provide support on the client line by advising hotel customers on all system functions and settings. Present product updates via online webinars, in-person client meetings, and/or active participation in conferences. Support customers effectively using strong technical understanding and familiarity with technical terminology.

Requirements

• Completed secondary education

• Client-oriented attitude and strong communication skills

• Ability to listen to customers and respond appropriately to situations

• Preference for people-focused work

• Comfortable and confident on the phone

• Ability to manage and organize your own time and tasks

• Strong interest in modern technologies

• Advanced computer skills

• Advantage: experience with hotel systems or the Previo system

• Native-level Czech or Slovak

Benefits

• Work in a great team of young people

• Above-standard salary

• Individually adjustable working hours

• Work on a meaningful and successful product

• Continuous learning and development opportunities

• Flexible shift scheduling

• Gain knowledge of the hospitality and travel industry

• Regular company events and team-building activities

• Pleasant offices near Vysočanská metro station (line B)

• After onboarding: occasional work from home

• Laptop for personal use

• Meal allowance

• Refreshments at the workplace

• Multisport pass

• Contribution to education

• Contribution to life and pension insurance

• 22+ days of vacation

• English courses with a native speaker

• Friendly atmosphere with football and darts

• Massages