Technical Support Operator

Quick Facts

• Role: Technical Support Operator

• Focus: First-line customer technical support and ticketing

• Locations: Brno, Hradec Králové, Šumperk (home office option available)

Description

You will provide first-line customer technical support via phone and email, create and manage tickets, and report how customers use the technical support service. The role also includes supporting office operations and collaborating across sales, marketing, procurement, and internal training/technical teams to resolve customer needs efficiently.

Responsibilities

• Communicate with customers by phone and email

• Create and manage records in a ticketing system

• Report customer usage of technical support

• Ensure office operations and communicate with building management

• Collaborate with sales and marketing teams

• Support e-shop order processing in coordination with procurement

• Collaborate with trainers and internal technicians

Requirements

• Strong teamwork mindset and analytical thinking

• Willingness to learn (intensive onboarding in the first months)

• Strong communication skills for both emails and phone support

• Fluent Czech or Slovak

• English used mainly for written communication

• Plus: experience in a customer support center/call center or remote desktop support

Benefits

• Mobile phone (also for private use) and a laptop

• Meal allowance: 120 CZK/day

• Discounted mobile plan for family members

• Vacation: 23 days in the first year; then 25, with further increases over time

• Home office option

• Travel insurance, including for private trips abroad

• Contribution to English learning

• Fuel card with a preferred rate (including private cars)

• Contribution to Multisport card

• Gifts and celebrations for work/life anniversaries

• Referral bonus: 15,000 CZK

• Performance bonuses and annual bonus

• Refreshments at the workplace and regular company events/team building

• Work with leading systems and continuous professional growth supported by training