Customer Support Specialist (Freelo Application)

Quick Facts

• Role: Customer Support Specialist (Freelo application)

• Work with: chat, email, phone, and online meetings; webinars and training

• Language requirement: English B2+

Description

You will support Freelo users and help both new and existing customers solve questions and problems. After onboarding, you’ll lead (partly pre-recorded) webinars and deliver online/offline trainings, and contribute to the help center articles in Czech and English. You’ll also work with CRM and collaborate with the sales team to improve clients’ knowledge of Freelo.

Responsibilities

• Communicate with users via chat, email, phone, and online meetings

• Run webinars and online/offline trainings after training/onboarding

• Learn Freelo thoroughly using internal help and wiki resources

• Edit and create help center articles in Czech and English

• Help current and new users with Freelo guidance and advice

• Maintain customer/product information in CRM and support important clients with Freelo knowledge

• Optionally create instructional videos to demonstrate solutions and new features

Requirements

• Empathy

• Strong communication skills

• Team spirit

• Ability and willingness to learn quickly

• Fast and error-free writing

• Independence

• Proactivity

• Responsibility

• Efficient computer work (fast typing, searching internal systems)

• English at least B2

Benefits

• Salary: 40,000 CZK + performance component ~4,000–11,000 CZK per consulted hour

• Part-time home office possible by agreement after onboarding (not remote-only)

• Twice-yearly bonuses based on product success

• Full-time (by agreement)

• 20 vacation days + 1 extra day for each year worked at Freelo

• 5 sick days

• Company MacBook

• Parking near the office in Pardubice (near city center)

• Adjustable standing desks

• Support for further education

• 3 hours of sports per week during work time (voluntary)

• Team social events (barbecue, breakfasts/lunches, board games)

• Dog-friendly office