Mid-Level KYC Client Onboarding Analyst

Quick Facts

• Role: Mid-Level KYC Client Onboarding Analyst
• Work model: Hybrid
• Focus: Financial services client onboarding, compliance, and risk controls

Description

Support end-to-end client onboarding by reviewing documentation, ensuring correct system setup, and handling in-process and pending cases. Collaborate with Compliance, KYC, Tax, Business Risk, and other stakeholders to define onboarding requirements and maintain high-quality delivery aligned with SLAs, policies, and regulations. Drive process improvements by monitoring service levels and customer satisfaction while ensuring appropriate risk assessment and controls.

Responsibilities

• Manage day-to-day client onboarding activities, including in-process, pending, and service-related cases
• Review and issue documentation, ensuring complete onboarding requirements and accurate system setup
• Collaborate with internal teams and clients across Compliance, Business Risk, KYC, Tax, and other stakeholders
• Define and implement onboarding requirements for account opening and maintenance scenarios
• Manage projects and cross-functional relationships within the Client Onboarding services area
• Ensure service delivery quality per SLAs, policies, procedures, and applicable regulations
• Monitor customer satisfaction and service levels; drive process improvements and innovative client solutions
• Assess risk appropriately and maintain strong controls through established processes and checkpoints

Requirements

• At least 3 years of experience in documentation review
• Proven experience in KYC, AML Compliance, or account opening (preferably similar role/industry)
• Strong analytical, interpersonal, and written/verbal communication skills
• Ability to work under pressure, meet demanding deadlines, and handle urgent/escalated cases
• Experience in structured, high-volume, time-sensitive, and high-risk environments
• Excellent attention to detail, persistence, and proactive approach to teamwork and independent work
• Proficiency in Microsoft Office applications
• Bachelor’s or university degree, or equivalent professional experience
• Fluent English (written and spoken) and proficiency in one or more regional languages for the Europe and Middle East region
• Eligibility: existing legal right to work in the European Union