Client Onboarding Analyst

Quick Facts

Role: Client Onboarding Analyst

Description

Manage the end-to-end client onboarding process, including documentation preparation, issuance, review, verification, and account setup. Coordinate daily onboarding activities, resolve outstanding issues, and ensure delivery of onboarding services in line with SLAs and quality standards. Work closely with Compliance, KYC, Business Risk, Account Opening, and Tax teams while maintaining strong risk awareness, controls, and regulatory compliance.

Responsibilities

• Manage client onboarding activities: documentation preparation, issuance, review, verification, and account setup
• Coordinate daily onboarding work, monitor pending requests, and ensure timely issue resolution
• Serve as a point of contact for clients and internal stakeholders; provide updates and address onboarding questions
• Collaborate with Compliance, KYC, Business Risk, Account Opening, and Tax teams to support efficient onboarding
• Review client documentation for accuracy, completeness, and compliance with internal policies and regulatory requirements
• Deliver onboarding services accurately and on time according to agreed SLAs and quality standards
• Identify and resolve operational issues, manage escalations, and proactively prevent delays
• Support process improvement initiatives to enhance onboarding efficiency and client experience
• Maintain high standards of risk awareness, internal controls, and regulatory compliance
• Prioritize multiple tasks in a high-volume, time-sensitive environment while maintaining accuracy and service quality

Requirements

• 3–5 years of experience in client onboarding, account opening, documentation review, or related operational functions in financial institutions
• Practical knowledge of client onboarding processes, documentation requirements, and account opening procedures
• Understanding of financial regulations, compliance requirements, and risk management principles
• Strong English skills (written and verbal)
• Experience with direct client communication and internal stakeholder relationship management
• Proficiency with Microsoft Office, especially Excel, Word, and Outlook
• Ability to independently manage tasks, resolve complex issues, and make informed decisions
• Strong analytical/problem-solving skills and attention to detail
• Experience handling urgent requests, escalations, and competing priorities
• Ability to work effectively in a structured, high-volume, deadline-driven environment
• Strong organizational skills to manage multiple onboarding cases simultaneously
• Proactive, collaborative attitude and ability to work independently with limited supervision
• Willingness to learn, adapt to changing requirements, and continuously improve processes

Benefits

• Private medical care
• Co-financing for the sports card
• Constant support of a dedicated consultant
• Employee referral program